function out()
{
$current_user = JFactory::getUser()->id;
$manager = FSS_Permission::auth("fss.ticket_admin.ooo", "com_fss.support_admin", JFactory::getUser()->id);
$user_id = FSS_Input::getInt('user_id');
if (!$manager && $current_user != $user_id) {
return $this->cancel();
}
// update the current users setting
$values = SupportUsers::getAllSettings($user_id);
$values->out_of_office = 1;
SupportUsers::updateUserSettings($values, $user_id);
$assign = FSS_Input::getCmd('assign');
$handler = FSS_Input::getInt('handler');
$body = FSS_Input::getHTML('body');
if ($assign == "auto" || $assign == "handler") {
$this->loadTicketList($user_id);
foreach ($this->tickets->tickets as $ticket) {
if ($assign == "auto") {
$handler = FSS_Ticket_Helper::AssignHandler($ticket->prod_id, $ticket->ticket_dept_id, $ticket->ticket_cat_id, true);
}
if ($assign == "unassigned") {
$handler = 0;
}
$ticket->assignHandler($handler);
if ($body) {
$ticket->addMessage($body, "", $user_id, TICKET_MESSAGE_PRIVATE);
FSS_EMail::Admin_Forward($ticket, $ticket->title, $body);
}
}
}
JFactory::getApplication()->redirect(FSSRoute::_("index.php?option=com_fss&view=admin_support&layout=listhandlers", false));
}
function Admin_ForwardHandler($ticket, $params)
{
$handler_msg = $params['handler_message'];
$user_msg = $params['user_message'];
if (FSS_Settings::Get('support_email_send_empty_handler')) {
if (!$user_msg) {
$user_msg = JText::_("THIS_TICKET_HAS_BEEN_FORWARDED_TO_ANOTHER_HANDLER");
}
// translation message missing, provide english version just in case
if (!$user_msg || $user_msg == "THIS_TICKET_HAS_BEEN_FORWARDED_TO_ANOTHER_HANDLER") {
$user_msg = 'This ticket has been forwarded to another handler';
}
}
if ($handler_msg) {
FSS_EMail::Admin_Forward($ticket, $params['subject'], $handler_msg, $params['files']);
} else {
if ($user_msg) {
FSS_EMail::Admin_Forward($ticket, $params['subject'], $user_msg, $params['files']);
}
}
if ($user_msg) {
FSS_EMail::Admin_Reply($ticket, $params['subject'], $user_msg, $params['files']);
}
}
