foreach ($ArAttached as $IDAttach) {
if (!F1DeskUtils::isAttached($IDTicket, $IDAttach)) {
$ObjTicket->attachTicket($IDTicket, $IDAttach);
}
}
}
} elseif (!empty($_POST) && $_POST['StAction'] == 'addSupporters') {
$ArSupporters = F1DeskUtils::getAllSupporters();
if ($ArSupporters[0]['IDSupporter'] == 0) {
array_shift($ArSupporters);
}
}
/***************************************
* Create Data *
****************************************/
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
$ArTypes = F1DeskUtils::listTicketTypes();
$ArPriorities = F1DeskUtils::listPriorities();
$ArCategories = F1DeskUtils::listCategories();
if (F1DeskUtils::IsSupporter()) {
$ArSub = F1DeskUtils::getSubDepartments(getSessionProp('IDSupporter'));
}
ErrorHandler::setNotice('language', DATA_NEEDED_TO_LANGUAGE, 'error');
} else {
if (!F1DeskUtils::createLanguage($_POST['StTitle'], $_POST['StPath'])) {
ErrorHandler::setNotice('language', ERROR_CREATE_LANGUAGE, 'error');
} else {
ErrorHandler::setNotice('language', SUCESS_CREATE_LANGUAGE, 'ok');
}
}
break;
}
}
$ArMenus = F1DeskUtils::getMenuTab('admin');
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
$ArGeneralOptions = F1DeskUtils::listGeneralOptions();
$ArTemplates = F1DeskUtils::getTemplates();
$ArLanguages = F1DeskUtils::getLanguages();
$ArSupporters = array();
foreach ($ArDepartments as $ArDepartment) {
$ArSupporters[$ArDepartment['IDDepartment']] = F1DeskUtils::getDepartmentSupporters($ArDepartment['IDDepartment']);
}
$ArUnits = F1DeskUtils::listUnits();
if (F1DeskUtils::isSupporter()) {
$BoCreate = F1DeskUtils::getPermission('BoCreateTicket', getSessionProp('IDSupporter'));
if ($BoCreate) {
$ArDepartments = F1DeskUtils::getPublicDepartments(false);
} else {
$ArDepartments = F1DeskUtils::getDepartmentsFormatted(getSessionProp('IDSupporter'));
}
} else {
$ArDepartments = F1DeskUtils::getPublicDepartments();
}
<?php
/*default*/
handleLanguage(__FILE__);
$currentPage = F1DeskUtils::$CurrentPage;
if (file_exists(ABSTEMPLATEDIR . $currentPage . '.php') && Validate::Session(true) === true) {
$ArMenu = F1DeskUtils::getMenuTab($currentPage);
} else {
$ArMenu = array();
}
?>
<? print('<?xml version="1.0" encoding="UTF-8"?>' . "\n"); ?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.1//EN" "http://www.w3.org/TR/xhtml11/DTD/xhtml11.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="pt">
<head>
<title><?php
echo getOption('title');
?>
</title>
<style type="text/css" media="screen">
@import url('<?php
echo TEMPLATEDIR;
?>
css/style.css');
@import url('<?php
echo TEMPLATEDIR;
?>
css/fonts.css');
</style>
<?php
echo defaultCSS();
public static function setDepartment($IDDepartment = NULL)
{
$IDDepartment = self::NumberValidate($IDDepartment, EXC_INVALID_IDDEPARTMENT);
if (!empty($IDDepartment)) {
$StWhere = " TD.IDDepartment = {$IDDepartment} ";
} else {
if (empty(self::$IDSupporterLogged)) {
throw new errorHandler(EXC_BAD_ARGUMENT . ' "IDSupporterLogged" ');
}
// die('aqui >> '. self::$IDSupporterLogged);
$ArDepartment = F1DeskUtils::getDepartments(self::$IDSupporterLogged);
$ArDepartment = array_keys($ArDepartment);
// print_R($ArDepartment);
foreach ((array) $ArDepartment as $StDepartment) {
if (is_numeric($StDepartment)) {
$ArIDDepartment[] = $StDepartment;
}
}
unset($ArDepartment);
$StInDepartment = implode(',', $ArIDDepartment);
$StWhere = " TD.IDDepartment IN ( {$StInDepartment} ) ";
}
self::$BoSetDepartment = TRUE;
self::ArWhereAdd($StWhere);
}
<?php
require_once 'main.php';
$ObjTicket = new TicketHandler();
if (F1DeskUtils::IsSupporter()) {
$IDSupporter = getSessionProp('IDSupporter');
$ArDepartments = F1DeskUtils::getDepartments($IDSupporter);
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getTickets($ArIDDepartments, $IDSupporter);
} else {
$IDUser = getSessionProp('IDUser');
$ArDepartments = F1DeskUtils::getUserDepartments();
$ArIDDepartments = array_keys($ArDepartments);
$ArTickets = $ObjTicket->getUserTickets($IDUser);
}
if (F1DeskUtils::isSupporter()) {
$ArResult['BoPermission'] = 'true';
}
if (isset($ArResult['BoPermission']) && $ArResult['BoPermission'] == 'true') {
if (strstr($_SERVER['HTTP_USER_AGENT'], "MSIE")) {
$StFileName = preg_replace('/\\./', '%2e', $ArResult['StFile'], substr_count($ArResult['StFile'], '.') - 1);
} else {
$StFileName = $ArResult['StFile'];
}
$StFileName = strtr($StFileName, ' ', '_');
if (isset($ArResult['StLink']) && !is_dir($ArResult['StLink'])) {
$ItFileSize = filesize($ArResult['StLink']);
$tmpFile = F1DeskUtils::toTMP($ArResult['StLink'], 'path');
} else {
$ItFileSize = mb_strlen($ArResult['ByFile'], 'latin1');
$tmpFile = F1DeskUtils::toTMP($ArResult['ByFile'], 'file');
}
#
# Verificar este header pois o mesmo não exibe corretamente o tamanho do arquivo, quando disponiblizado para download
#
header("Pragma: public");
header("Expires: 0");
header("Cache-Control: must-revalidate, post-check=0, pre-check=0");
header("Content-Type: application/force-download");
header("Content-Type: application/octet-stream");
header("Content-Type: application/download");
header("Content-Disposition: attachment; filename=" . $StFileName . ";");
header("Content-Transfer-Encoding: binary");
header("Content-Length: " . $ItFileSize);
rewind($tmpFile);
fpassthru($tmpFile);
/**
* Create the combobox with the Canned Answers
*
* @param unknown_type $ArResponses
* @return unknown
*/
public static function createCannedCombo($ArResponses)
{
$StHtml = '';
if (F1DeskUtils::IsSupporter()) {
$StHtml = "<select class='inputCombo' id='cannedAnswers'>";
if ($ArResponses[0]['IDCannedResponse'] != '') {
foreach ($ArResponses as $Response) {
$StHtml .= "<option value='" . f1desk_escape_string($Response['TxMessage'], true, true) . "' >" . $Response['StTitle'] . "</option>";
}
} else {
$StHtml .= "<option value='null'>" . NO_ANSWER . "</option>";
}
$StHtml .= '</select>';
$StHtml .= "<button class='button' onclick='Ticket.addCannedResponse(); return false;'>" . ADD . "</button>";
}
return $StHtml;
}
<?php
require_once dirname(__FILE__) . '/main.php';
Validate::Session();
$StPage = array_key_exists('page', $_GET) ? $_GET['page'] : '';
F1DeskUtils::showPage($StPage);
/**
* Send an email to all users related to the ticket given for each new message.
*
* @param int $IDTicket
* @return Boolean
*/
public function _sendNotifyMessage($IDTicket)
{
$ArUsersDepartment = array();
$ArUsersDepartmentReader = array();
#
# Preparing mail header
#
$ArEmails = $ArUsersDepartment = $ArUsersDepartmentReader = array();
$MailHandler = new MailHandler();
$MailHandler->setHTMLBody(true);
$StHeaders = "MIME-Version: 1.0\r\n";
$StHeaders .= "Content-type: text/html; charset=utf-8\r\n";
#
# Get the users related with the ticket
#
$ArRecipients = $this->getTicketDestination($IDTicket);
$ArReaders = $this->getTicketReaders($IDTicket);
$StSQL = '
SELECT
StEmail, BoNotify
FROM
' . DBPREFIX . 'User U
LEFT JOIN ' . DBPREFIX . "Ticket T ON (T.IDUser = U.IDUser)\nWHERE\n T.IDTicket = {$IDTicket}";
$this->execSQL($StSQL);
$ArResult = $this->getResult('string');
#
# Get the department related with the ticket and his supporters
#
$ArDepartment = array_shift($this->getTicketDepartments($IDTicket));
$ArDepartmentReaders = array_shift($this->getTicketDepartmentsReader($IDTicket));
if (isset($ArDepartment['IDDepartment']) && isset($ArDepartmentReaders['IDDepartment'])) {
$ArUsersDepartment = F1DeskUtils::getDepartmentSupporters($ArDepartment['IDDepartment']);
$ArUsersDepartmentReader = F1DeskUtils::getDepartmentSupporters($ArDepartmentReaders['IDDepartment']);
}
#
# Merging all users in one array
#
$ArUsers = array_merge($ArRecipients, $ArReaders);
$ArUsersDepart = array_merge($ArUsersDepartment, $ArUsersDepartmentReader);
$ArFinal = array_merge($ArUsers, $ArUsersDepart);
$ArFinal = array_merge($ArFinal, $ArResult);
#
# Insert Message and Subject and strip the emails that already are in array
#
foreach ($ArFinal as $User) {
if ($User['BoNotify']) {
if (array_search($User['StEmail'], $ArEmails) === false) {
$ArEmails[] = $User['StEmail'];
}
}
}
$StSubject = str_replace('###TKTNUM###', $IDTicket, NOTIFY_SUBJ);
$StMessage = str_replace('###TKTNUM###', $IDTicket, NOTIFY_MESSAGE);
$BoResult = $MailHandler->sendMail($ArEmails, $StSubject, $StMessage, $StHeaders);
return $BoResult;
}
/**
* validate users session
*
* @param bool $Return
*
* @return bool
*
* @author Dimitri Lameri <*****@*****.**>
*/
public static function Session($Return = false)
{
$Valid = true;
if (!(array_key_exists('StHash', $_SESSION) && array_key_exists('IDUser', $_SESSION) && array_key_exists('StName', $_SESSION))) {
$Valid = false;
}
if ($Valid === true) {
$StHash = $_SESSION['StHash'];
$StComparison = md5($_SESSION['IDUser'] . $_SESSION['StName']);
if ($StHash !== $StComparison) {
$Valid = false;
}
}
if ($Return == true || $Valid === true) {
return $Valid;
} else {
if ($Valid === false) {
$_SESSION = array();
if (array_key_exists('page', $_GET)) {
setSessionProp('lastPage', $_GET['page']);
}
F1DeskUtils::showPage('login');
die;
}
}
}
public static function getDepartmentsFormatted($IDSupporter)
{
$ArFormatted = array();
$ArDepartments = F1DeskUtils::getDepartments($IDSupporter);
$ArSubDepartments = F1DeskUtils::getSubDepartments($IDSupporter);
foreach ($ArDepartments as $IDDepartment => $StDepartment) {
if (array_key_exists($IDDepartment, $ArSubDepartments) === true) {
$ArSubs = $ArSubDepartments[$IDDepartment];
} else {
$ArSubs = array();
}
$ArFormatted[$IDDepartment] = array('ID' => $IDDepartment, 'StDepartment' => $StDepartment, 'ArSubDepartments' => $ArSubs);
}
foreach ($ArSubDepartments as $IDDepartment => $ArSubDepartments) {
foreach ($ArSubDepartments as $IDSubDepartments) {
if (array_key_exists($IDSubDepartments, $ArDepartments) === true) {
$ArFormatted[$IDSubDepartments] = array('ID' => $IDSubDepartments, 'StDepartment' => $ArDepartments[$IDDepartment] . '::' . $ArDepartments[$IDSubDepartments]);
}
}
}
return $ArFormatted;
}
echo ADD_SUPPORTER;
?>
</p>
<div id='addedRecipients' class='NoDisplay'>
<h4><?php
echo ADDED_SUP;
?>
</h4>
</div>
<?php
}
?>
</div>
<?php
if (F1DeskUtils::IsSupporter()) {
?>
<div id='respondTo'>
<h3><?php
echo REPLY_TO;
?>
</h3>
<?php
echo TemplateHandler::createFormattedCombo($ArDepartments, 'IDReader', 'IDReader', 'inputCombo');
?>
<p><?php
echo CLICK;
?>
<a href='javascript:void(0);' class='Link' onclick='Writing.listSupporters("Readers")'><?php
echo HERE;
?>
ErrorHandler::setNotice('bookmark', BOOKMARK_OK, 'ok');
}
break;
default:
ErrorHandler::setNotice('user', NO_ACTION, 'error');
break;
}
}
/***************************************
* Home data *
****************************************/
#
# User's data
#
if ($isSupporter) {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDSupporter'), 0);
#
# Canned response's data
#
$ArCannedResponses = F1DeskUtils::listCannedResponses(getSessionProp('IDSupporter'));
#
# Note's Data
#
$ArNotes = F1DeskUtils::listNotes(getSessionProp('IDSupporter'));
#
# Bookmarked Ticket's data
#
$ArBookmark = F1DeskUtils::listSupporterBookmark(getSessionProp('IDSupporter'));
} else {
$ArUser = F1DeskUtils::getUserData(getSessionProp('IDClient'), 1);
}
} else {
$IDDepartment = 'single';
}
$StSupporter = !empty($ArHeaders['StName']) ? $ArHeaders['StName'] : '';
$StSituation = $ArHeaders['StSituation'];
if ($isSupporter) {
$BoIgnored = isset($BoIgnored) ? $BoIgnored : F1DeskUtils::isIgnored($IDSupporter, $IDTicket);
$BoBookMark = isset($BoBookMark) ? $BoBookMark : F1DeskUtils::isBookmarked($IDSupporter, $IDTicket);
}
#
# Ticket Info
#
if ($isSupporter) {
$ArAttachedTickets = $ObjTicket->getAttachedTickets($IDTicket);
$ArTicketsAttached = $ObjTicket->getTicketsAttached($IDTicket);
$ArTicketDepartments = $ObjTicket->getTicketDepartments($IDTicket);
$ArTicketDepartmentsReader = $ObjTicket->getTicketDepartmentsReader($IDTicket);
$ArTicketDestinations = $ObjTicket->getTicketDestination($IDTicket);
$ArTicketReaders = $ObjTicket->getTicketReaders($IDTicket);
}
$ArMessages = $ObjTicket->listTicketMessages($IDTicket);
$DtOpened = F1DeskUtils::formatDate('datetime_format', $ArHeaders['DtOpened']);
$StTicketCategory = $ObjTicket->getTicketCategory($IDTicket);
$StTicketPriority = $ObjTicket->getTicketPriority($IDTicket);
$StTicketType = $ObjTicket->getTicketType($IDTicket);
$ArRates = F1DeskUtils::listRate();
if ($isSupporter) {
$ArResponses = F1DeskUtils::listCannedResponses($IDSupporter, $IDDepartment);
}
}
/************************** ### End - Loading Data ### ***************************/
