public function fetchAll()
{
$resultSet = $this->getDbTable()->fetchAll();
$entries = array();
foreach ($resultSet as $row) {
$entry = new Default_Model_TicketReply();
$entry->setId($row->id)->setTicketId($row->ticketId)->setSubject($row->subject)->setMessage($row->message)->setFromEmail($row->fromEmail)->setReceiveDate($row->receiveDate);
$entries[] = $entry;
}
return $entries;
}
public function indexAction()
{
$bootstrap = $this->getInvokeArg('bootstrap');
$options = $bootstrap->getOptions();
$smtp_config = $options['smtp'];
$pop3_config = $options['pop3'];
$mail = new Zend_Mail_Storage_Pop3($pop3_config['config']);
echo $mail->countMessages() . " messages found\n";
foreach ($mail as $i => $message) {
$message = $this->parseMessage($mail, $message, $i);
$mail->removeMessage($i);
if (!stristr($message['message']['subject'], 'ticket #')) {
// Add email as a ticket
$ticketModel = new Default_Model_Ticket($message['message']);
$ticketModel->save();
$ticketId = $ticketModel->getMapper()->getDbTable()->getAdapter()->lastInsertId();
$replyId = 0;
$transport = new Zend_Mail_Transport_Smtp($smtp_config['host'], $smtp_config['config']);
// Send a plain text email
$sendmail = new Zend_Mail();
$sendmail->setBodyText('Thank you for your submission. We will process you ticket shortly.');
$sendmail->setFrom($smtp_config['email']['address'], $smtp_config['email']['name']);
$sendmail->addTo($message['message']['fromEmail']);
$sendmail->setSubject('Ticket #' . $ticketId);
$sendmail->send($transport);
} else {
// Get ticket it from subject
$ticketId = explode('ticket #', strtolower($message['message']['subject']));
$ticketId = explode(' ', $ticketId[1]);
$ticketId = array_shift($ticketId);
$message['message']['ticketId'] = $ticketId;
// Add email as a reply
$replyModel = new Default_Model_TicketReply($message['message']);
$replyModel->save();
$replyId = $replyModel->getMapper()->getDbTable()->getAdapter()->lastInsertId();
}
foreach ($message['attachments'] as &$attachment) {
if (empty($attachment['filename'])) {
// This is probably a text or html alternative.
$attachment['filename'] = stristr($attachment['contentType'], 'html') ? 'html-version.html' : 'text-version.txt';
}
$attachment['ticketId'] = $ticketId;
// TODO: reply not being set?
$attachment['replyId'] = $replyId;
$ticketAttachmentModel = new Default_Model_TicketAttachment($attachment);
$ticketAttachmentModel->save();
unset($attachment);
}
}
}
public function getReplies()
{
if (!isset($this->_replies)) {
$replyModel = new Default_Model_TicketReply();
$this->_replies = $replyModel->fetchByTicket($this->getId());
}
return $this->_replies;
}