//XOOPS_URL .'/uploads/' .(($responseOwner)?$responseOwner->getVar('user_avatar') : 'blank.gif'));
$all_users[$response->getVar('uid')] = '';
}
if (isset($review)) {
unset($review);
}
$staff = array();
$_staff = $hStaff->getObjects(new Criteria('uid', "(" . implode(array_keys($all_users), ',') . ")", 'IN'), true);
foreach ($_staff as $key => $_user) {
$staff[$key] = $_user->getVar('attachSig');
}
unset($_staff);
$users = array();
$_users = $member_handler->getUsers(new Criteria('uid', "(" . implode(array_keys($all_users), ',') . ")", 'IN'), true);
foreach ($_users as $key => $_user) {
$users[$key] = array('uname' => xhelpGetUsername($_user, $xoopsModuleConfig['xhelp_displayName']), 'user_sig' => isset($staff[$key]) && $staff[$key] || !isset($staff[$key]) && $user->getVar('attachsig') ? $_user->getVar('user_sig') : '', 'user_avatar' => strlen($_user->getVar('user_avatar')) ? $_user->getVar('user_avatar') : 'blank.gif');
}
unset($_users);
unset($_user);
unset($all_users);
for ($i = 0; $i < count($aResponses); $i++) {
$_response = $aResponses[$i];
$_uid = $_response['uid'];
if (isset($users[$_uid])) {
$aResponses[$i]['user_sig'] = $users[$_uid]['user_sig'];
$aResponses[$i]['user_avatar'] = XOOPS_URL . '/uploads/' . $users[$_uid]['user_avatar'];
$aResponses[$i]['uname'] = $users[$_uid]['uname'];
}
}
unset($users);
$has_responses = count($responses) > 0;
function editStaff()
{
global $_POST, $_GET, $xoopsModule, $xoopsUser, $oAdminButton, $displayName;
require_once XHELP_CLASS_PATH . '/session.php';
$_xhelpSession = new Session();
if (isset($_REQUEST['uid'])) {
$uid = $_REQUEST['uid'];
}
/*
if(isset($_REQUEST['user'])){ // Remove me
$uid = $_REQUEST['user'];
}
*/
if (isset($_POST['clearRoles'])) {
header("Location: " . XHELP_ADMIN_URL . "/staff.php?op=clearRoles");
exit;
}
$_xhelpSession->set("xhelp_return_op", "editStaff");
if (!isset($_POST['updateStaff'])) {
//xoops_cp_header();
$member_handler =& xoops_gethandler('member');
// Get member handler
$member =& $member_handler->getUser($uid);
$hRoles =& xhelpGetHandler('role');
$crit = new Criteria('', '');
$crit->setOrder('ASC');
$crit->setSort('name');
$roles =& $hRoles->getObjects($crit, true);
$hDepartments =& xhelpGetHandler('department');
// Get department handler
$crit = new Criteria('', '');
$crit->setSort('department');
$crit->setOrder('ASC');
$total = $hDepartments->getCount($crit);
$departmentInfo =& $hDepartments->getObjects($crit);
$hStaff =& xhelpGetHandler('staff');
// Get staff handler
$staff =& $hStaff->getByUid($uid);
$hMembership =& xhelpGetHandler('membership');
$staffDepts = $hMembership->membershipByStaff($uid);
$staffroles = $staff->getAllRoleRights();
$global_roles = isset($staffroles[0]['roles']) ? array_keys($staffroles[0]['roles']) : array();
//Get all Global Roles
$xhelp_depts = array();
foreach ($staffDepts as $myDept) {
$deptid = $myDept->getVar('id');
if ($deptid != 0) {
$xhelp_depts[] = $deptid;
}
}
$xhelp_depts = implode(',', $xhelp_depts);
//$myRoles =& $hStaff->getRoles($staff->getVar('uid'));
xoops_cp_header();
echo $oAdminButton->renderButtons('manStaff');
echo '<script type="text/javascript" src="' . XOOPS_URL . '/modules/xhelp/include/functions.js"></script>';
echo "<form name='frmEditStaff' method='post' action='staff.php?op=editStaff&uid=" . $uid . "'>";
echo "<table width='100%' border='0' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'><label>" . _AM_XHELP_EDIT_STAFF . "</label></th></tr>";
echo "<tr><td class='head' width='20%'>" . _AM_XHELP_TEXT_USER . "</td>\r\n <td class='even'>" . xhelpGetUsername($member, $displayName);
echo "</td></tr>";
echo "<tr><td class='head'>" . _AM_XHELP_TEXT_ROLES . "</td>\r\n <td class='even'><table width='75%'>";
foreach ($roles as $role) {
$roleid = $role->getVar('id');
if (in_array($roleid, $global_roles)) {
echo "<tr><td><input type='checkbox' name='roles[]' checked='checked' value='" . $role->getVar('id') . "' onclick=\"xhelpRoleCustOnClick('frmEditStaff', 'roles[]', 'xhelp_role', '&', 'xhelp_dept_cust');\" /><a href='staff.php?op=editRole&id=" . $role->getVar('id') . "&uid=" . $uid . "'>" . $role->getVar('name') . "</a> - " . $role->getVar('description') . "</td></tr>";
} else {
if ($mainRoles = $_xhelpSession->get("xhelp_mainRoles")) {
if (in_array($roleid, $mainRoles)) {
echo "<tr><td><input type='checkbox' name='roles[]' checked='checked' value='" . $role->getVar('id') . "' onclick=\"xhelpRoleCustOnClick('frmEditStaff', 'roles[]', 'xhelp_role', '&', 'xhelp_dept_cust');\" /><a href='staff.php?op=editRole&id=" . $role->getVar('id') . "&uid=" . $uid . "'>" . $role->getVar('name') . "</a> - " . $role->getVar('description') . "</td></tr>";
} else {
echo "<tr><td><input type='checkbox' name='roles[]' value='" . $role->getVar('id') . "' onclick=\"xhelpRoleCustOnClick('frmEditStaff', 'roles[]', 'xhelp_role', '&', 'xhelp_dept_cust');\" /><a href='staff.php?op=editRole&id=" . $role->getVar('id') . "&uid=" . $uid . "'>" . $role->getVar('name') . "</a> - " . $role->getVar('description') . "</td></tr>";
}
} else {
echo "<tr><td><input type='checkbox' name='roles[]' value='" . $role->getVar('id') . "' onclick=\"xhelpRoleCustOnClick('frmEditStaff', 'roles[]', 'xhelp_role', '&', 'xhelp_dept_cust');\" /><a href='staff.php?op=editRole&id=" . $role->getVar('id') . "&uid=" . $uid . "'>" . $role->getVar('name') . "</a> - " . $role->getVar('description') . "</td></tr>";
}
}
}
echo "<tr><td><input type='checkbox' name='checkallRoles' value='0' onclick='selectAll(this.form,\"roles[]\",this.checked); xhelpRoleCustOnClick(\"frmEditStaff\", \"roles[]\", \"xhelp_role\", \"&\", \"xhelp_dept_cust\");' /><b>" . _AM_XHELP_TEXT_SELECT_ALL . "</b></td></tr>";
echo "</table></td></tr>";
echo "<tr><td class='head'>" . _AM_XHELP_TEXT_DEPARTMENTS . "</td>\r\n <td class='even'><table width='75%'>";
// This block is used to append custom role names to each department
foreach ($departmentInfo as $dept) {
$deptid = $dept->getVar('id');
$deptname = $dept->getVar('department');
$inDept = false;
//Is the user a member of the dept
$deptroleids = '';
$deptrolenames = '';
if ($sess_roles = $_xhelpSession->get("xhelp_dept_{$deptid}")) {
//Customized roles stored in session?
if ($sess_roles['roles'] != -1) {
//Is the user assigned to any roles in the dept?
$inDept = true;
foreach ($sess_roles['roles'] as $roleid) {
// Check if customized roles match global roles
if (in_array($roleid, $global_roles)) {
// If found role in global roles
$deptroleids[] = $roleid;
// Add role to array of checked roles
}
}
$deptroleids = implode(',', $sess_roles['roles']);
// Put all roles into 1 string separated by a ','
//An empty string means dept roles match global roles
if (strlen($deptroleids) > 0) {
//Customized Roles
$deptrolenames = implode(', ', $sess_roles['roleNames']);
}
} else {
//Not a member of the dept
$inDept = false;
}
} elseif (isset($staffroles[$deptid])) {
//User has assigned dept roles
$inDept = true;
if ($staffroles[$deptid]['roles'] == $staffroles[0]['roles']) {
// If global roles same as dept roles
$deptrolenames = '';
$deptroleids = array();
foreach ($staffroles[$deptid]['roles'] as $roleid => $tasks) {
if (isset($roles[$roleid])) {
$deptroleids[] = $roleid;
}
}
$deptroleids = implode(',', $deptroleids);
} else {
$deptrolenames = array();
$deptroleids = array();
foreach ($staffroles[$deptid]['roles'] as $roleid => $tasks) {
if (isset($roles[$roleid])) {
$deptroleids[] = $roleid;
$deptrolenames[] = $roles[$roleid]->getVar('name');
}
}
$deptrolenames = implode(', ', $deptrolenames);
$deptroleids = implode(',', $deptroleids);
}
} else {
//Not a member of the dept
$deptroleids = array();
foreach ($staffroles[0]['roles'] as $roleid => $tasks) {
if (isset($roles[$roleid])) {
$deptroleids[] = $roleid;
}
}
$deptroleids = implode(',', $deptroleids);
$deptrolenames = '';
$inDept = false;
}
//Should element be checked?
$checked = $inDept ? "checked='checked'" : '';
printf("<tr><td><input type='checkbox' name='departments[]' value='%u' %s onclick=\"xhelpRoleCustOnClick('frmEditStaff', 'departments[]', 'xhelp_depts', '&', 'xhelp_dept_cust');\" />%s [<a href='staff.php?op=customDept&deptid=%u&uid=%u&xhelp_role=%s&xhelp_depts=%s' class='xhelp_dept_cust'>Customize</a>] <i>%s</i><input type='hidden' name='custrole[%u]' value='%s' /></td></tr>", $deptid, $checked, $deptname, $deptid, $uid, $deptroleids, $xhelp_depts, $deptrolenames, $deptid, $deptroleids);
}
echo "<tr><td>\r\n <input type='checkbox' name='checkAll' value='0' onclick='selectAll(this.form,\"departments[]\", this.checked);xhelpRoleCustOnClick(\"frmEditStaff\", \"departments[]\", \"xhelp_depts\", \"&\", \"xhelp_dept_cust\");' /><b>" . _AM_XHELP_TEXT_SELECT_ALL . "</b></td></tr>";
echo "<tr><td>";
echo "</td></tr>";
echo "</table>";
echo "</td></tr>";
echo "<tr><td colspan='2' class='foot'>\r\n <input type='hidden' name='uid' value='" . $uid . "' />\r\n <input type='submit' name='updateStaff' value='" . _AM_XHELP_BUTTON_UPDATESTAFF . "' />\r\n <input type='button' name='cancel' value='" . _AM_XHELP_BUTTON_CANCEL . "' onclick='history.go(-1)' class='formButton' />\r\n </td></tr>";
echo "</table></form>";
xhelpAdminFooter();
xoops_cp_footer();
} else {
$uid = intval($_POST['uid']);
$depts = $_POST['departments'];
$roles = $_POST['roles'];
$custroles = $_POST['custrole'];
$hStaff =& xhelpGetHandler('staff');
$hMembership =& xhelpGetHandler('membership');
//Remove existing dept membership
if (!$hMembership->clearStaffMembership($uid)) {
$message = _XHELP_MESSAGE_EDITSTAFF_NOCLEAR_ERROR;
redirect_header(XHELP_ADMIN_URL . '/staff.php?op=manageStaff', 3, $message);
}
//Add staff member to selected depts
if ($hMembership->addDeptToStaff($depts, $uid)) {
$message = _XHELP_MESSAGE_EDITSTAFF;
} else {
$message = _XHELP_MESSAGE_EDITSTAFF_ERROR;
}
//Clear Existing Staff Role Permissions
$removedRoles = $hStaff->removeStaffRoles($uid);
//Add Global Role Permissions
foreach ($roles as $role) {
$hStaff->addStaffRole($uid, $role, 0);
}
//Add Department Specific Roles
foreach ($depts as $dept) {
if (strlen($custroles[$dept]) > 0) {
$dept_roles = explode(',', $custroles[$dept]);
} else {
$dept_roles = $roles;
}
foreach ($dept_roles as $role) {
$hStaff->addStaffRole($uid, $role, $dept);
}
}
$staff =& $hStaff->getByUid($uid);
$staff->setVar('permTimestamp', time());
if (!$hStaff->insert($staff)) {
$message = _XHELP_MESSAGE_EDITSTAFF;
}
redirect_header(XHELP_ADMIN_URL . '/staff.php?op=clearRoles', 3, $message);
}
//end if
}
function xhelp_default()
{
global $xoopsModuleConfig, $oAdminButton;
xoops_cp_header();
echo $oAdminButton->renderButtons('index');
$displayName =& $xoopsModuleConfig['xhelp_displayName'];
// Determines if username or real name is displayed
$stylePath = XHELP_BASE_URL . '/styles/xhelp.css';
echo '<link rel="stylesheet" type="text/css" media="all" href="' . $stylePath . '" /><!--[if gte IE 5.5000]><script src="iepngfix.js" language="JavaScript" type="text/javascript"></script><![endif]-->';
global $xoopsUser, $xoopsDB;
$hTickets =& xhelpGetHandler('ticket');
$hStatus =& xhelpGetHandler('status');
$crit = new Criteria('', '');
$crit->setSort('description');
$crit->setOrder('ASC');
$statuses =& $hStatus->getObjects($crit);
$table_class = array('odd', 'even');
echo "<table border='0' width='100%'>";
echo "<tr><td width='50%' valign='top'>";
echo "<div id='ticketInfo'>";
echo "<table border='0' width='95%' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'>" . _AM_XHELP_TEXT_TICKET_INFO . "</th></tr>";
$class = "odd";
$totalTickets = 0;
foreach ($statuses as $status) {
$crit = new Criteria('status', $status->getVar('id'));
$numTickets =& $hTickets->getCount($crit);
$totalTickets += $numTickets;
echo "<tr class='" . $class . "'><td>" . $status->getVar('description') . "</td><td>" . $numTickets . "</td></tr>";
if ($class == "odd") {
$class = "even";
} else {
$class = "odd";
}
}
echo "<tr class='foot'><td>" . _AM_XHELP_TEXT_TOTAL_TICKETS . "</td><td>" . $totalTickets . "</td></tr>";
echo "</table></div><br />";
$hStaff =& xhelpGetHandler('staff');
$hResponses =& xhelpGetHandler('responses');
echo "</td><td valign='top'>";
// Outer table
echo "<div id='timeSpent'>";
// Start inner top-left cell
echo "<table border='0' width='100%' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'>" . _AM_XHELP_TEXT_RESPONSE_TIME . "</th></tr>";
$sql = sprintf('SELECT u.uid, u.uname, u.name, (s.responseTime / s.ticketsResponded) as AvgResponseTime FROM %s u INNER JOIN %s s ON u.uid = s.uid WHERE ticketsResponded > 0 ORDER BY AvgResponseTime', $xoopsDB->prefix('users'), $xoopsDB->prefix('xhelp_staff'));
$ret = $xoopsDB->query($sql, MAX_STAFF_RESPONSETIME);
$i = 0;
while (list($uid, $uname, $name, $avgResponseTime) = $xoopsDB->fetchRow($ret)) {
$class = $table_class[$i % 2];
echo "<tr class='{$class}'><td>" . xhelpGetDisplayName($displayName, $name, $uname) . "</td><td align='right'>" . xhelpFormatTime($avgResponseTime) . "</td></tr>";
$i++;
}
echo "</table></div><br />";
// End inner top-left cell
echo "</td></tr><tr><td valign='top'>";
// End first, start second cell
//Get Calls Closed block
$sql = sprintf('SELECT SUM(callsClosed) FROM %s', $xoopsDB->prefix('xhelp_staff'));
$ret = $xoopsDB->query($sql);
if (list($totalStaffClosed) = $xoopsDB->fetchRow($ret)) {
if ($totalStaffClosed) {
$sql = sprintf('SELECT u.uid, u.uname, u.name, s.callsClosed FROM %s u INNER JOIN %s s ON u.uid = s.uid WHERE s.callsClosed > 0 ORDER BY s.callsClosed DESC', $xoopsDB->prefix('users'), $xoopsDB->prefix('xhelp_staff'));
$ret = $xoopsDB->query($sql, MAX_STAFF_CALLSCLOSED);
echo "<div id='callsClosed'>";
echo "<table border='0' width='95%' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'>" . _AM_XHELP_TEXT_TOP_CLOSERS . "</th></tr>";
$i = 0;
while (list($uid, $uname, $name, $callsClosed) = $xoopsDB->fetchRow($ret)) {
$class = $table_class[$i % 2];
echo "<tr class='{$class}'><td>" . xhelpGetDisplayName($displayName, $name, $uname) . "</td><td align='right'>" . $callsClosed . ' (' . round($callsClosed / $totalStaffClosed * 100, 2) . "%)</td></tr>";
$i++;
}
echo "</table></div><br />";
// End inner table top row
echo "</td><td valign='top'>";
// End top row of outer table
$sql = sprintf('SELECT u.uid, u.uname, u.name, (s.responseTime / s.ticketsResponded) as AvgResponseTime FROM %s u INNER JOIN %s s ON u.uid = s.uid WHERE ticketsResponded > 0 ORDER BY AvgResponseTime DESC', $xoopsDB->prefix('users'), $xoopsDB->prefix('xhelp_staff'));
$ret = $xoopsDB->query($sql, MAX_STAFF_RESPONSETIME);
echo "<div id='leastCallsClosed'>";
echo "<table border='0' width='100%' cellspacing='1' class='outer'>\r\n <tr><th colspan='2'>" . _AM_XHELP_TEXT_RESPONSE_TIME_SLOW . "</th></tr>";
$i = 0;
while (list($uid, $uname, $name, $avgResponseTime) = $xoopsDB->fetchRow($ret)) {
$class = $table_class[$i % 2];
echo "<tr class='{$class}'><td>" . xhelpGetDisplayName($displayName, $name, $uname) . "</td><td align='right'>" . xhelpFormatTime($avgResponseTime) . "</td></tr>";
$i++;
}
echo "</table></div>";
// End first cell, second row of inner table
}
}
echo "</td></tr></table><br />";
// End second cell, second row of inner table
$crit = new Criteria('state', '2', '<>', 's');
$crit->setSort('priority');
$crit->setOrder('ASC');
$crit->setLimit(10);
$highPriority =& $hTickets->getObjects($crit);
$has_highPriority = count($highPriority) > 0;
if ($has_highPriority) {
echo "<div id='highPriority'>";
echo "<table border='0' width='100%' cellspacing='1' class='outer'>\r\n <tr><th colspan='8'>" . _AM_XHELP_TEXT_HIGH_PRIORITY . "</th></tr>";
echo "<tr class='head'><td>" . _AM_XHELP_TEXT_PRIORITY . "</td><td>" . _AM_XHELP_TEXT_ELAPSED . "</td><td>" . _AM_XHELP_TEXT_STATUS . "</td><td>" . _AM_XHELP_TEXT_SUBJECT . "</td><td>" . _AM_XHELP_TEXT_DEPARTMENT . "</td><td>" . _AM_XHELP_TEXT_OWNER . "</td><td>" . _AM_XHELP_TEXT_LAST_UPDATED . "</td><td>" . _AM_XHELP_TEXT_LOGGED_BY . "</td></tr>";
$i = 0;
foreach ($highPriority as $ticket) {
if ($ticket->isOverdue()) {
$class = $table_class[$i % 2] . " overdue";
} else {
$class = $table_class[$i % 2];
}
$priority_url = "<img src='" . XHELP_IMAGE_URL . "/priority" . $ticket->getVar('priority') . ".png' alt='" . $ticket->getVar('priority') . "' />";
$subject_url = sprintf("<a href='" . XHELP_BASE_URL . "/ticket.php?id=" . $ticket->getVar('id') . "' target='_BLANK'>%s</a>", $ticket->getVar('subject'));
if ($dept = $ticket->getDepartment()) {
$dept_url = sprintf("<a href='" . XHELP_BASE_URL . "/index.php?op=staffViewAll&dept=" . $dept->getVar('id') . "' target='_BLANK'>%s</a>", $dept->getVar('department'));
} else {
$dept_url = _AM_XHELP_TEXT_NO_DEPT;
}
if ($ticket->getVar('ownership') != 0) {
$owner_url = sprintf("<a href='" . XOOPS_URL . "/userinfo.php?uid=" . $ticket->getVar('uid') . "' target='_BLANK'>%s</a>", xhelpGetUsername($ticket->getVar('ownership'), $displayName));
} else {
$owner_url = _AM_XHELP_TEXT_NO_OWNER;
}
$user_url = sprintf("<a href='" . XOOPS_URL . "/userinfo.php?uid=" . $ticket->getVar('uid') . "' target='_BLANK'>%s</a>", xhelpGetUsername($ticket->getVar('uid'), $displayName));
echo "<tr class='{$class}'><td>" . $priority_url . "</td>\r\n <td>" . $ticket->elapsed() . "</td>\r\n <td>" . xhelpGetStatus($ticket->getVar('status')) . "</td>\r\n <td>" . $subject_url . "</td>\r\n <td>" . $dept_url . "</td>\r\n <td>" . $owner_url . " </td>\r\n <td>" . $ticket->lastUpdated() . "</td>\r\n <td>" . $user_url . "</td>\r\n </tr>";
$i++;
}
echo "</table></div>";
}
pathConfiguration();
xhelpAdminFooter();
xoops_cp_footer();
}
/**
* Event: batch_response
* Triggered after a batch response addition
* Note: the $response->getVar('ticketid') field is empty for this function
* @param array $tickets The xhelpTicket objects that were modified
* @param xhelpResponses $response The response added to each ticket
*/
function batch_response($tickets, $response)
{
global $xoopsUser, $xoopsConfig, $xoopsModuleConfig;
$displayName =& $xoopsModuleConfig['xhelp_displayName'];
// Determines if username or real name is displayed
$responseText = $this->_ts->stripslashesGPC($response->getVar('message', 'n'));
$uname = $xoopsUser->getVar('uname');
$uid = $xoopsUser->getVar('uid');
$updated = formatTimestamp(time(), 'm');
$private = $response->getVar('private');
$hMBoxes =& xhelpGetHandler('departmentMailBox');
$mBoxes =& $hMBoxes->getObjects(null, true);
$hDepartments =& xhelpGetHandler('department');
$settings =& $this->_hNotification->get(XHELP_NOTIF_NEWRESPONSE);
$staff_setting = $settings->getVar('staff_setting');
$user_setting = $settings->getVar('user_setting');
$staff_options = $settings->getVar('staff_options');
if ($staff_setting != XHELP_NOTIF_STAFF_NONE) {
$dept_email_tpl = $this->_getEmailTpl('dept', 'new_response', $this->_module, $template_id);
} else {
$dept_email_tpl = false;
}
if ($user_setting != XHELP_NOTIF_USER_NO) {
$user_email_tpl = $this->_getEmailTpl('ticket', 'new_this_response', $this->_module, $template_id);
} else {
$user_email_tpl = false;
}
foreach ($tickets as $ticket) {
$bFromEmail = false;
$tags = array();
$tags['TICKET_ID'] = $ticket->getVar('id');
$tags['TICKET_RESPONSE'] = $responseText;
$tags['TICKET_SUBJECT'] = $ticket->getVar('subject');
$tags['TICKET_TIMESPENT'] = $response->getVar('timeSpent');
$tags['TICKET_STATUS'] = xhelpGetStatus($ticket->getVar('status'));
$tags['TICKET_RESPONDER'] = $uname;
$tags['TICKET_POSTED'] = $updated;
$tags['TICKET_URL'] = XHELP_BASE_URL . '/ticket.php?id=' . $ticket->getVar('id');
$tags['TICKET_DEPARTMENT'] = $this->_ts->stripslashesGPC($hDepartments->getNameById($ticket->getVar('department')));
$owner = $ticket->getVar('ownership');
if ($owner == 0) {
$tags['TICKET_OWNERSHIP'] = _XHELP_NO_OWNER;
} else {
$tags['TICKET_OWNERSHIP'] = xhelpGetUsername($owner, $displayName);
}
if ($ticket->getVar('serverid') > 0) {
//Ticket was submitted via email
$mBox =& $mBoxes[$ticket->getVar('serverid')];
if (is_object($mBox)) {
$bFromEmail = true;
}
}
if ($bFromEmail) {
$from = $server->getVar('emailaddress');
$tags['TICKET_SUPPORT_EMAIL'] = $from;
$tags['TICKET_SUPPORT_KEY'] = '{' . $ticket->getVar('emailHash') . '}';
} else {
$from = '';
$tags['TICKET_SUPPORT_EMAIL'] = $xoopsConfig['adminmail'];
$tags['TICKET_SUPPORT_KEY'] = '';
}
$sendTo = array();
if ($ticket->getVar('uid') != $uid && $response->getVar('private') == 0) {
// If response from staff member
if ($private == 0) {
if ($user_email_tpl) {
$sendTo = $this->_getUserEmail($ticket->getVar('uid'));
$success = $this->_sendEvents($user_email_tpl, $sendTo, $tags, $from);
}
} else {
if ($dept_email_tpl) {
if ($ticket->getVar('ownership') != 0) {
$sendTo = $this->_getStaffEmail($owner, $ticket->getVar('department'), $staff_options);
} else {
$sendTo = $this->_getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings);
}
}
}
} else {
// If response from submitter
if ($dept_email_tpl) {
if ($ticket->getVar('ownership') != 0) {
// If ticket has owner, send to owner
if ($this->_isSubscribed($owner, $email_tpl['bit_value'])) {
// Check if the owner is subscribed
$sendTo = $this->_getStaffEmail($owner, $ticket->getVar('department'), $staff_options);
}
} else {
// If ticket has no owner, send to department
$sendTo =& $this->_getSubscribedStaff($ticket, $dept_email_tpl['bit_value'], $settings);
}
$success = $this->_sendEvents($dept_email_tpl, $sendTo, $tags);
}
}
}
}
$xoopsTpl->assign('xhelp_deptNotifications', $deptNotification);
} else {
$xoopsTpl->assign('xhelp_deptNotifications', 0);
}
$hReview =& xhelpGetHandler('staffReview');
$hMembers =& xoops_gethandler('member');
$crit = new Criteria('staffid', $xoopsUser->getVar('uid'));
$crit->setSort('id');
$crit->setOrder('DESC');
$crit->setLimit(5);
$reviews =& $hReview->getObjects($crit);
$displayName =& $xoopsModuleConfig['xhelp_displayName'];
// Determines if username or real name is displayed
foreach ($reviews as $review) {
$reviewer = $hMembers->getUser($review->getVar('submittedBy'));
$xoopsTpl->append('xhelp_reviews', array('rating' => $review->getVar('rating'), 'ratingdsc' => xhelpGetRating($review->getVar('rating')), 'submittedBy' => $reviewer ? xhelpGetUsername($reviewer, $displayName) : $xoopsConfig['anonymous'], 'submittedByUID' => $review->getVar('submittedBy'), 'responseid' => $review->getVar('responseid'), 'comments' => $review->getVar('comments'), 'ticketid' => $review->getVar('ticketid')));
}
$xoopsTpl->assign('xhelp_hasReviews', count($reviews) > 0);
// Ticket Lists
$ticketLists =& $hTicketList->getListsByUser($xoopsUser->getVar('uid'));
$aMySavedSearches = array();
$mySavedSearches = xhelpGetSavedSearches(array($xoopsUser->getVar('uid'), XHELP_GLOBAL_UID));
$has_savedSearches = count($aMySavedSearches > 0);
$ticketListCount = count($ticketLists);
$aTicketLists = array();
$aUsedSearches = array();
$eleNum = 0;
foreach ($ticketLists as $ticketList) {
$weight = $ticketList->getVar('weight');
$searchid = $ticketList->getVar('searchid');
$aTicketLists[$ticketList->getVar('id')] = array('id' => $ticketList->getVar('id'), 'uid' => $ticketList->getVar('uid'), 'searchid' => $searchid, 'weight' => $weight, 'name' => $mySavedSearches[$ticketList->getVar('searchid')]['name'], 'hasWeightUp' => $eleNum != $ticketListCount - 1 ? true : false, 'hasWeightDown' => $eleNum != 0 ? true : false, 'hasEdit' => $mySavedSearches[$ticketList->getVar('searchid')]['uid'] != -999 ? true : false);
