function mail_incident($id_inc, $id_usuario, $nota, $timeused, $mode, $public = 1)
{
global $config;
include_once $config["homedir"] . '/include/functions_user.php';
clean_cache_db();
$row = get_db_row("tincidencia", "id_incidencia", $id_inc);
$group_name = get_db_sql("SELECT nombre FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$email_from = get_db_sql("SELECT email_from FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$titulo = $row["titulo"];
$description = wordwrap(ascii_output($row["descripcion"]), 70, "\n");
$prioridad = get_priority_name($row["prioridad"]);
$nota = wordwrap($nota, 75, "\n");
$estado = render_status($row["estado"]);
$resolution = render_resolution($row["resolution"]);
$create_timestamp = $row["inicio"];
$update_timestamp = $row["actualizacion"];
$usuario = $row["id_usuario"];
$creator = $row["id_creator"];
$email_copy = $row["email_copy"];
// Send email for owner and creator of this incident
$email_creator = get_user_email($creator);
$company_creator = get_user_company($creator, true);
if (empty($company_creator)) {
$company_creator = "";
} else {
$company_creator = " (" . reset($company_creator) . ")";
}
$email_owner = get_user_email($usuario);
$company_owner = get_user_company($usuario, true);
if (empty($company_owner)) {
$company_owner = "";
} else {
$company_owner = " (" . reset($company_owner) . ")";
}
//check if user is disabled
$owner_disabled = user_is_disabled($usuario);
$creator_disabled = user_is_disabled($creator);
$ticket_score = '';
if ($row["estado"] == 7 and $row['score'] == 0) {
$ticket_score = $config["base_url"] . "/index.php?sec=incidents&sec2=operation/incidents/incident_detail&id={$id_inc}";
//$ticket_score = '<a href="'.$config["base_url"].'"/index.php?sec=incidents&sec2=operation/incidents/incident_detail&id="'.$id_inc.'">'."Click hear to scoring".'</a>';
}
$MACROS["_sitename_"] = $config["sitename"];
$MACROS["_fullname_"] = dame_nombre_real($usuario);
$MACROS["_username_"] = $usuario;
$MACROS["_incident_id_"] = $id_inc;
$MACROS["_incident_title_"] = $titulo;
$MACROS["_creation_timestamp_"] = $create_timestamp;
$MACROS["_update_timestamp_"] = $update_timestamp;
$MACROS["_group_"] = $group_name;
$MACROS["_author_"] = dame_nombre_real($creator) . $company_creator;
$MACROS["_owner_"] = dame_nombre_real($usuario) . $company_owner;
$MACROS["_priority_"] = $prioridad;
$MACROS["_status_"] = $estado;
$MACROS["_resolution_"] = $resolution;
$MACROS["_time_used_"] = $timeused;
$MACROS["_incident_main_text_"] = $description;
$access_dir = empty($config['access_public']) ? $config["base_url"] : $config['public_url'];
$MACROS["_access_url_"] = $access_dir . "/index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id={$id_inc}";
$MACROS["_incident_epilog_"] = $row["epilog"];
$MACROS["_incident_closed_by_"] = $row["closed_by"];
// Resolve code for its name
switch ($mode) {
case 10:
// Add Workunit
//$subject = "[".$config["sitename"]."] Incident #$id_inc ($titulo) has a new workunit from [$id_usuario]";
$company_wu = get_user_company($id_usuario, true);
if (empty($company_wu)) {
$company_wu = "";
} else {
$company_wu = " (" . reset($company_wu) . ")";
}
$MACROS["_wu_user_"] = dame_nombre_real($id_usuario) . $company_wu;
$MACROS["_wu_text_"] = $nota;
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update_wu.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_new_wu.tpl", $MACROS);
break;
case 0:
// Incident update
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_update.tpl", $MACROS);
break;
case 1:
// Incident creation
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_create.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_create.tpl", $MACROS);
break;
case 2:
// New attach
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_attach.tpl", $MACROS);
break;
case 3:
// Incident deleted
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_delete.tpl", $MACROS);
break;
case 5:
// Incident closed
$MACROS["_ticket_score_"] = $ticket_score;
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_close.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_close.tpl", $MACROS);
break;
}
// Create the TicketID for have a secure reference to incident hidden
// in the message. Will be used for POP automatic processing to add workunits
// to the incident automatically.
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row["id_usuario"]), 0, 5);
$msg_code .= "/" . $row["id_usuario"];
if ((!$config['email_ticket_on_creation_and_closing'] || $mode == 5 || $mode == 1) && !$owner_disabled) {
integria_sendmail($email_owner, $subject, $text, false, $msg_code, $email_from, 0, "", "X-Integria: no_process");
}
// Send a copy to each address in "email_copy"
//if ($email_copy != ""){
if ($email_copy != "" && !$config['email_ticket_on_creation_and_closing']) {
$emails = explode(",", $email_copy);
foreach ($emails as $em) {
integria_sendmail($em, $subject, $text, false, "", $email_from, 0, "", "X-Integria: no_process");
}
}
// Incident owner
if ($email_owner != $email_creator and !$config['email_ticket_on_creation_and_closing'] and !$creator_disabled) {
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row["id_creator"]), 0, 5);
$msg_code .= "/" . $row["id_creator"];
integria_sendmail($email_creator, $subject, $text, false, $msg_code, $email_from, "", 0, "", "X-Integria: no_process");
}
//if ($public == 1){
if ($public == 1 and !$config['email_ticket_on_creation_and_closing']) {
// Send email for all users with workunits for this incident
$sql1 = "SELECT DISTINCT(tusuario.direccion), tusuario.id_usuario FROM tusuario, tworkunit, tworkunit_incident WHERE tworkunit_incident.id_incident = {$id_inc} AND tworkunit_incident.id_workunit = tworkunit.id AND tworkunit.id_user = tusuario.id_usuario AND tusuario.disabled=0";
if ($result = mysql_query($sql1)) {
while ($row = mysql_fetch_array($result)) {
if ($row[0] != $email_owner and $row[0] != $email_creator) {
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row[1]), 0, 5);
$msg_code .= "/" . $row[1];
integria_sendmail($row[0], $subject, $text, false, $msg_code, $email_from, "", 0, "", "X-Integria: no_process");
}
}
}
// Send email to incident reporters associated to this incident
if ($config['incident_reporter'] == 1) {
$contacts = get_incident_contact_reporters($id_inc, true);
if ($contats) {
foreach ($contacts as $contact) {
$contact_email = get_db_sql("SELECT email FROM tcompany_contact WHERE fullname = '{$contact}'");
integria_sendmail($contact_email, $subject, $text, false, $msg_code, $email_from, "", 0, "", "X-Integria: no_process");
}
}
}
}
}
function mail_project($mode, $id_user, $id_workunit, $id_task, $additional_msg = "")
{
global $config;
$workunit = get_db_row("tworkunit", "id", $id_workunit);
$task = get_db_row("ttask", "id", $id_task);
$project = get_db_row("tproject", "id", $task["id_project"]);
$id_project = $task["id_project"];
$id_manager = $project["id_owner"];
$cc_project = $project["cc"];
$cc_task = $task["cc"];
$MACROS["_time_used_"] = $workunit["duration"];
$access_dir = empty($config['access_public']) ? $config["base_url"] : $config['public_url'];
$MACROS["_access_url_"] = $access_dir . "/index.php?sec=projects&sec2=operation/projects/task_workunit&id_project={$id_project}&id_task={$id_task}";
if ($workunit["have_cost"] == 1) {
$MACROS["_havecost_"] = __('Yes');
} else {
$MACROS["_havecost_"] = __('No');
}
if ($workunit["public"] == 1) {
$MACROS["_public_"] = __('Yes');
} else {
$MACROS["_public_"] = __('No');
}
$MACROS["_sitename_"] = $config["sitename"];
$MACROS["_taskname_"] = $task["name"];
$MACROS["_projectname_"] = $project["name"];
$MACROS["_fullname_"] = dame_nombre_real($project["id_owner"]);
$MACROS["_update_timestamp_"] = $workunit["timestamp"];
$MACROS["_owner_"] = $project["id_owner"];
$MACROS["_wu_text_"] = $workunit["description"];
$MACROS["_wu_user_"] = dame_nombre_real($id_user);
$MACROS["_additional_message_"] = $additional_msg;
$description = $workunit["description"];
switch ($mode) {
case 0:
// Workunit add
$text = template_process($config["homedir"] . "/include/mailtemplates/project_wu_create.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/project_subject_wucreate.tpl", $MACROS);
break;
case 1:
// Workunit updated
$text = template_process($config["homedir"] . "/include/mailtemplates/project_wu_update.tpl", $MACROS);
$subject = template_process($config["homedir"] . "/include/mailtemplates/project_subject_wuupdate.tpl", $MACROS);
break;
}
if (!user_is_disabled($id_manager)) {
// Send an email to project manager
integria_sendmail(get_user_email($id_manager), $subject, $text);
}
if ($cc_project != "") {
integria_sendmail($cc_project, $subject, $text);
}
if ($cc_task != "") {
integria_sendmail($cc_task, $subject, $text);
}
}
function mail_incident($id_inc, $id_usuario, $nota, $timeused, $mode, $public = 1)
{
global $config;
include_once $config["homedir"] . '/include/functions_user.php';
include_once $config["homedir"] . '/include/functions_db.php';
include_once $config["homedir"] . '/include/functions_db.mysql.php';
clean_cache_db();
$row = get_db_row("tincidencia", "id_incidencia", $id_inc);
$group_name = get_db_sql("SELECT nombre FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$email_group = get_db_sql("SELECT email_group FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$forced_email = get_db_sql("SELECT forced_email FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$user_defect_group = get_db_sql("SELECT id_user_default FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$email_from = get_db_sql("SELECT email_from FROM tgrupo WHERE id_grupo = " . $row["id_grupo"]);
$type_ticket = get_db_sql("SELECT name FROM tincident_type WHERE id = " . $row["id_incident_type"]);
$titulo = $row["titulo"];
$description = $row["descripcion"];
$prioridad = get_priority_name($row["prioridad"]);
$estado = render_status($row["estado"]);
$resolution = render_resolution($row["resolution"]);
$create_timestamp = $row["inicio"];
$update_timestamp = $row["actualizacion"];
$usuario = $row["id_usuario"];
$creator = $row["id_creator"];
$email_copy = $row["email_copy"];
// Send email for owner and creator of this incident
$email_creator = get_user_email($creator);
$company_creator = get_user_company($creator, true);
if (empty($company_creator)) {
$company_creator = "";
} else {
$company_creator = " (" . reset($company_creator) . ")";
}
$email_owner = get_user_email($usuario);
$company_owner = get_user_company($usuario, true);
if (empty($company_owner)) {
$company_owner = "";
} else {
$company_owner = " (" . reset($company_owner) . ")";
}
//check if user is disabled
$owner_disabled = user_is_disabled($usuario);
$creator_disabled = user_is_disabled($creator);
$ticket_score = '';
if ($row["estado"] == 7 and $row['score'] == 0) {
$ticket_score = $config["base_url"] . "/index.php?sec=incidents&sec2=operation/incidents/incident_detail&id={$id_inc}";
//$ticket_score = '<a href="'.$config["base_url"].'"/index.php?sec=incidents&sec2=operation/incidents/incident_detail&id="'.$id_inc.'">'."Click hear to scoring".'</a>';
}
//name for fields
$sql_name_custom = 'select ttf.label from tincident_field_data tfd, tincident_type_field ttf
where tfd.id_incident_field = ttf.id and tfd.id_incident=' . $id_inc . ';';
$name_custom = get_db_all_rows_sql($sql_name_custom);
if ($name_custom === false) {
$name_custom = array();
}
foreach ($name_custom as $p) {
//value according to the name of the custom fields
$sql_value_custom = "select tfd.data from tincident_field_data tfd, tincident_type_field ttf \n\t\t\t\t\t\t\t where tfd.id_incident_field = ttf.id and tfd.id_incident=" . $id_inc . " and ttf.label='" . $p['label'] . "';";
$value_custom = get_db_sql($sql_value_custom);
$MACROS['_' . $p['label'] . '_'] = $value_custom;
}
$MACROS["_sitename_"] = $config["sitename"];
$MACROS["_fullname_"] = dame_nombre_real($usuario);
$MACROS["_username_"] = $usuario;
$MACROS["_incident_id_"] = $id_inc;
$MACROS["_incident_title_"] = $titulo;
$MACROS["_creation_timestamp_"] = $create_timestamp;
$MACROS["_update_timestamp_"] = $update_timestamp;
$MACROS["_group_"] = $group_name;
$MACROS["_author_"] = dame_nombre_real($creator) . $company_creator;
$MACROS["_owner_"] = dame_nombre_real($usuario) . $company_owner;
$MACROS["_priority_"] = $prioridad;
$MACROS["_status_"] = $estado;
$MACROS["_resolution_"] = $resolution;
$MACROS["_time_used_"] = $timeused;
$MACROS["_incident_main_text_"] = $description;
$access_dir = empty($config['access_public']) ? $config["base_url"] : $config['public_url'];
$MACROS["_access_url_"] = $access_dir . "/index.php?sec=incidents&sec2=operation/incidents/incident_dashboard_detail&id={$id_inc}";
$MACROS["_incident_epilog_"] = $row["epilog"];
$MACROS["_incident_closed_by_"] = $row["closed_by"];
$MACROS["_type_tickets_"] = $type_ticket;
// Resolve code for its name
switch ($mode) {
case 10:
// Add Workunit
//$subject = "[".$config["sitename"]."] Incident #$id_inc ($titulo) has a new workunit from [$id_usuario]";
$company_wu = get_user_company($id_usuario, true);
if (empty($company_wu)) {
$company_wu = "";
} else {
$company_wu = " (" . reset($company_wu) . ")";
}
$MACROS["_wu_user_"] = dame_nombre_real($id_usuario) . $company_wu;
$MACROS["_wu_text_"] = $nota;
// Do not pass to safe_output. $nota is already HTML Safe in this point
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 7 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 6 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update_wu.tpl", $MACROS);
} else {
$text = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_new_wu.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
break;
case 0:
// Incident update
$attachments = "";
$images = "";
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 9 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 8 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text .= template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
} else {
$text .= template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_update.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
$attached_files = get_db_all_rows_sql("SELECT * FROM tattachment WHERE id_incidencia=" . $id_inc);
if ($attached_files === false) {
$attached_files = array();
}
$i = 0;
$j = 0;
foreach ($attached_files as $file) {
$file_name = $file['id_attachment'] . '_' . $file['filename'];
$access_public = get_db_value("value", "tconfig", "token", "access_public");
$access_protocol = get_db_value("value", "tconfig", "token", "access_protocol");
if ($access_protocol) {
$protocol = "https://";
} else {
$protocol = "http://";
}
$ext = strtolower(substr($file['filename'], -3, 3));
if ($ext == "jpg" || $ext == "png" || $ext == "gif") {
$path_file = $protocol . $access_public . '/' . $config['baseurl'] . '/attachment/' . $file_name;
if ($j == 0) {
$images = $path_file;
} else {
$images .= ',' . $path_file;
}
$j++;
} else {
$path_file = $config['homedir'] . "attachment/" . $file_name;
if ($i == 0) {
$attachments = $path_file;
} else {
$attachments .= ',' . $path_file;
}
$i++;
}
}
break;
case 1:
// Incident creation
$attachments = "";
$images = "";
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 0 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 1 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text .= template_process($config["homedir"] . "/include/mailtemplates/incident_create.tpl", $MACROS);
} else {
$text .= template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_create.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
$attached_files = get_db_all_rows_sql("SELECT * FROM tattachment WHERE id_incidencia=" . $id_inc);
if ($attached_files === false) {
$attached_files = array();
}
$i = 0;
$j = 0;
foreach ($attached_files as $file) {
$file_name = $file['id_attachment'] . '_' . $file['filename'];
$access_public = get_db_value("value", "tconfig", "token", "access_public");
$access_protocol = get_db_value("value", "tconfig", "token", "access_protocol");
if ($access_protocol) {
$protocol = "https://";
} else {
$protocol = "http://";
}
$ext = strtolower(substr($file['filename'], -3, 3));
if ($ext == "jpg" || $ext == "png" || $ext == "gif") {
$path_file = $protocol . $access_public . '/' . $config['baseurl'] . '/attachment/' . $file_name;
if ($j == 0) {
$images = $path_file;
} else {
$images .= ',' . $path_file;
}
$j++;
} else {
$path_file = $config['homedir'] . "attachment/" . $file_name;
if ($i == 0) {
$attachments = $path_file;
} else {
$attachments .= ',' . $path_file;
}
$i++;
}
}
break;
case 2:
// New attach
$attachments = "";
$images = "";
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 9 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 4 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
} else {
$text = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_attach.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
$attached_files = get_db_all_rows_sql("SELECT * FROM tattachment WHERE id_incidencia=" . $id_inc);
if ($attached_files === false) {
$attached_files = array();
}
$i = 0;
$j = 0;
foreach ($attached_files as $file) {
$file_name = $file['id_attachment'] . '_' . $file['filename'];
$access_public = get_db_value("value", "tconfig", "token", "access_public");
$access_protocol = get_db_value("value", "tconfig", "token", "access_protocol");
if ($access_protocol) {
$protocol = "https://";
} else {
$protocol = "http://";
}
$ext = strtolower(substr($file['filename'], -3, 3));
if ($ext == "jpg" || $ext == "png" || $ext == "gif") {
$path_file = $protocol . $access_public . '/' . $config['baseurl'] . '/attachment/' . $file_name;
if ($j == 0) {
$images = $path_file;
} else {
$images .= ',' . $path_file;
}
$j++;
} else {
$path_file = $config['homedir'] . "attachment/" . $file_name;
if ($i == 0) {
$attachments = $path_file;
} else {
$attachments .= ',' . $path_file;
}
$i++;
}
}
break;
case 3:
// Incident deleted
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 9 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 5 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_update.tpl", $MACROS);
} else {
$text = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_delete.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
break;
case 5:
// Incident closed
$MACROS["_ticket_score_"] = $ticket_score;
$temp_group = get_db_value('id_grupo', 'tgrupo', 'nombre', $group_name);
$sql_body = "SELECT name FROM temail_template WHERE template_action = 2 AND id_group =" . $temp_group . ";";
$sql_subject = "SELECT name FROM temail_template WHERE template_action = 3 AND id_group =" . $temp_group . ";";
$templa_body = get_db_sql($sql_body);
$templa_subj = get_db_sql($sql_subject);
if (!$templa_body) {
$text = template_process($config["homedir"] . "/include/mailtemplates/incident_close.tpl", $MACROS);
} else {
$text = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_body . ".tpl", $MACROS);
}
if (!$templa_subj) {
$subject = template_process($config["homedir"] . "/include/mailtemplates/incident_subject_close.tpl", $MACROS);
} else {
$subject = template_process($config["homedir"] . "/include/mailtemplates/" . $templa_subj . ".tpl", $MACROS);
}
break;
}
// Create the TicketID for have a secure reference to incident hidden
// in the message. Will be used for POP automatic processing to add workunits
// to the incident automatically.
if ($public != 7) {
//owner
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row["id_usuario"]), 0, 5);
$msg_code .= "/" . $row["id_usuario"];
integria_sendmail($email_owner, $subject, $text, $attachments, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
//creator
if ($email_owner != $email_creator) {
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row["id_creator"]), 0, 5);
$msg_code .= "/" . $row["id_creator"];
integria_sendmail($email_creator, $subject, $text, $attachments, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
}
// Send emails to the people in the group added
if ($forced_email != 0) {
$email_default = get_user_email($user_defect_group);
integria_sendmail($email_default, $subject, $text, $attachments, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
if ($email_group) {
$email_g = explode(',', $email_group);
foreach ($email_g as $k) {
integria_sendmail($k, $subject, $text, $attachments, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
}
}
}
}
if ($public == 7) {
// Send a copy to each address in "email_copy"
if ($email_copy != "") {
$emails = explode(",", $email_copy);
foreach ($emails as $em) {
integria_sendmail($em, $subject, $text, $attachments, "", $email_from, 0, "", "X-Integria: no_process", $images);
}
}
}
if ($public == 1) {
// Send email for all users with workunits for this incident
$sql1 = "SELECT DISTINCT(tusuario.direccion), tusuario.id_usuario FROM tusuario, tworkunit, tworkunit_incident WHERE tworkunit_incident.id_incident = {$id_inc} AND tworkunit_incident.id_workunit = tworkunit.id AND tworkunit.id_user = tusuario.id_usuario AND tusuario.disabled=0";
if ($result = mysql_query($sql1)) {
while ($row = mysql_fetch_array($result)) {
if ($row[0] != $email_owner and $row[0] != $email_creator) {
$msg_code = "TicketID#{$id_inc}";
$msg_code .= "/" . substr(md5($id_inc . $config["smtp_pass"] . $row[1]), 0, 5);
$msg_code .= "/" . $row[1];
integria_sendmail($row[0], $subject, $text, false, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
}
}
}
// Send email to incident reporters associated to this incident
if ($config['incident_reporter'] == 1) {
$contacts = get_incident_contact_reporters($id_inc, true);
if ($contats) {
foreach ($contacts as $contact) {
$contact_email = get_db_sql("SELECT email FROM tcompany_contact WHERE fullname = '{$contact}'");
integria_sendmail($contact_email, $subject, $text, false, $msg_code, $email_from, 0, "", "X-Integria: no_process", $images);
}
}
}
}
}
