/**
* Prepare some data for chat for operator
*
* @param UrlGeneratorInterface $url_generator A URL generator object.
* @param Request $request The current request.
* @param Thread $thread thread object.
* @param array $operator Operator's data.
* @return array Array of chat view data
*/
function setup_chatview_for_operator(UrlGeneratorInterface $url_generator, Request $request, Thread $thread, $operator)
{
$data = setup_chatview($thread);
// Set operator info
$data['chat']['user'] = array('name' => htmlspecialchars(get_user_name($thread->userName, $thread->remote, $thread->userId)), 'canPost' => (bool) ($thread->agentId == $operator['operatorid']), 'isAgent' => true);
// Set SSL link
if (Settings::get('enablessl') == "1" && !$request->isSecure()) {
$data['chat']['links']['ssl'] = $url_generator->generateSecure('chat_operator', array('thread_id' => $thread->id, 'token' => $thread->lastToken), UrlGeneratorInterface::ABSOLUTE_URL);
}
// Set chat link
$data['chat']['links']['chat'] = $url_generator->generate('chat_operator', array('thread_id' => $thread->id, 'token' => $thread->lastToken), UrlGeneratorInterface::ABSOLUTE_URL);
// Set history window params
$data['chat']['links']['history'] = $url_generator->generate('history_user', array('user_id' => $thread->userId));
// Set tracking params
if (Settings::get('enabletracking')) {
$visitor = track_get_visitor_by_thread_id($thread->id);
$data['chat']['links']['tracked'] = $url_generator->generate('history_user_track', array('visitor' => $visitor['visitorid']));
}
// Check if agent can post messages
if ($thread->agentId == $operator['operatorid']) {
// Get predefined answers
$canned_messages = load_canned_messages($thread->locale, 0);
if ($thread->groupId) {
$canned_messages = array_merge(load_canned_messages($thread->locale, $thread->groupId), $canned_messages);
}
$predefined_answers = array();
foreach ($canned_messages as $answer) {
$predefined_answers[] = array('short' => htmlspecialchars($answer['vctitle'] ? $answer['vctitle'] : cut_string($answer['vcvalue'], 97, '...')), 'full' => $answer['vcvalue']);
}
$data['chat']['messageForm']['predefinedAnswers'] = $predefined_answers;
}
// Set link to user redirection page
$data['chat']['links']['redirect'] = $url_generator->generate('chat_operator_redirection_links', array('thread_id' => $thread->id, 'token' => $thread->lastToken));
return $data;
}
/**
* Generates a page with user tracking information.
*
* @param Request $request
* @return string Rendered page content
*/
public function userTrackAction(Request $request)
{
if (Settings::get('enabletracking') == '0') {
throw new BadRequestException('Tracking is disabled.');
}
if ($request->query->has('thread')) {
$thread_id = $request->query->get('thread');
if (!preg_match("/^\\d{1,8}\$/", $thread_id)) {
throw new BadRequestException('Wrong thread ID.');
}
$visitor = track_get_visitor_by_thread_id($thread_id);
if (!$visitor) {
throw new BadRequestException('Wrong thread.');
}
} else {
$visitor_id = $request->query->get('visitor');
if (!preg_match("/^\\d{1,8}\$/", $visitor_id)) {
throw new BadRequestException('Wrong visitor ID.');
}
$visitor = track_get_visitor_by_id($visitor_id);
if (!$visitor) {
throw new BadRequestException('Wrong visitor.');
}
}
$path = track_get_path($visitor);
$page['entry'] = htmlspecialchars($visitor['entry']);
$page['history'] = array();
ksort($path);
foreach ($path as $k => $v) {
$page['history'][] = array('date' => date_to_text($k), 'link' => htmlspecialchars($v));
}
$page['title'] = getlocal('Tracked path of visitor');
$page['show_small_login'] = false;
return $this->render('tracked', $page);
}
