mail($daobj->from_email, "[" . NETWORK_NAME . " CService Complaints] " . $_GET["ID"] . " - " . ucfirst($cmp_status[$_POST["newstatus"]]) . " by admin", $mm, "From: " . NETWORK_NAME . " Channel Service <" . OBJECT_EMAIL . ">\nReply-to: DO.NOT@REPLY.THANKS\nX-Mailer: " . NETWORK_NAME . " CService Complaint Module\n\n");
echo "<br><br><b>Additionally the complaint ticket is now '" . strtoupper($cmp_status[$_POST["newstatus"]]) . "', The user is being notified by e-mail.</b><br><br>";
}
} else {
echo "<br><br><b>Your reply could not be recorded correctly ! Mail not sent, You might retry or contact the site administrator.<br><br>";
}
}
echo "<a href=\"admin.php\">Back to Complaint Admin</a><br><br>\n";
} else {
echo "<form name=do_reply action=\"" . $_SERVER["REQUEST_URI"] . "\" method=post>\n";
echo "<input type=hidden name=from_id value=\"" . $daobj->from_id . "\">\n";
echo "<table width=100% border=1 cellpadding=5 cellspacing=0>";
echo initial_complaint($_GET["ID"]);
echo "</table>\n";
if ($_GET["RT"] > 0) {
show_ticket_events($da_id);
echo "<br>";
} else {
echo "<b><u>You are replying to the initial complaint of this ticket :</u></b><br>";
echo db2disp($daobj->complaint_text);
if ($daobj->complaint_logs != "") {
echo "<br><br><b><u>optional logs :</u></b><br>";
echo db2disp($daobj->complaint_logs);
}
echo "<br><br>";
}
make_secure_form("do_reply_admin" . $_GET["ID"] . $_GET["RT"]);
echo "<script language=\"JavaScript\">\n";
echo "<!--\n";
$comc = "";
$coml = "";
if ($o->status < 3) {
echo "<input type=button onClick=\"post_reply()\" value=\"Post Reply\"> ";
}
if ($o->status < 3) {
echo "<input type=button onClick=\"to_resolved()\" value=\"Mark as RESOLVED\"> ";
}
if ($o->status < 3) {
echo "<input type=button onClick=\"to_abandonned()\" value=\"Mark as ABANDONNED\"> ";
}
if ($admin >= 800 && $o->status != 99) {
echo "<input type=button onClick=\"to_deleted()\" value=\"Mark as DELETED\">";
}
}
if ($o->reviewed_by_id > 0) {
echo "<br><br>";
$lastid_RT = show_ticket_events($o->id);
} else {
$lastid_RT = 0;
}
if (acl(XCOMPLAINTS_ADM_REPLY) && COMPLAINTS_DO_FOLLOWUP == 0 || acl(XCOMPLAINTS_ADM_REPLY) && COMPLAINTS_DO_FOLLOWUP && ($o->reviewed_by_id == $user_id || $o->current_owner == $user_id)) {
$RT = (int) $lastid_RT;
?>
<script language="JavaScript1.2">
<!--
<?php
if ($o->status < 3) {
?>
function switch_owner() {
if (document.forms[0].newowner.options[document.forms[0].newowner.selectedIndex].value > 0) {
if (confirm('Are you sure you want to tranfer/change ownership of this ticket/complaint ?')) {
document.forms[0].submit();
