/**
* Email the ticket details to the customer.
*
* @since 1.0
* @param int $ticket_id Ticket ID
* @param bool $admin_notice Whether to send the admin email notification or not (default: true)
* @return void
*/
function kbs_email_ticket_received($ticket_id, $admin_notice = true)
{
$ticket_data = kbs_get_ticket_meta($ticket_id);
$from_name = kbs_get_option('from_name', wp_specialchars_decode(get_bloginfo('name'), ENT_QUOTES));
$from_name = apply_filters('kbs_ticket_from_name', $from_name, $ticket_id, $ticket_data);
$from_email = kbs_get_option('from_email', get_bloginfo('admin_email'));
$from_email = apply_filters('kbs_ticket_from_address', $from_email, $ticket_id, $ticket_data);
$to_email = '';
//kbs_get_ticket_user_email( $ticket_id );
$subject = kbs_get_option('ticket_subject', sprintf(__('Support %s Details', 'kb-support'), kbs_get_ticket_label_singular()));
$subject = apply_filters('kbs_ticket_subject', wp_strip_all_tags($subject), $ticket_id);
$subject = kbs_do_email_tags($subject, $ticket_id);
$heading = kbs_get_option('ticket_heading', sprintf(__('Support %s Details', 'kb-support'), kbs_get_ticket_label_singular()));
$heading = apply_filters('kbs_ticket_heading', $heading, $ticket_id, $ticket_data);
$attachments = apply_filters('kbs_ticket_attachments', array(), $ticket_id, $ticket_data);
$message = kbs_do_email_tags(kbs_get_email_body_content($ticket_id, $ticket_data), $ticket_id);
$emails = KBS()->emails;
$emails->__set('from_name', $from_name);
$emails->__set('from_email', $from_email);
$emails->__set('heading', $heading);
$headers = apply_filters('kbs_ticket_headers', $emails->get_headers(), $ticket_id, $ticket_data);
$emails->__set('headers', $headers);
$emails->send($to_email, $subject, $message, $attachments);
if ($admin_notice && !kbs_admin_notices_disabled($ticket_id)) {
do_action('kbs_admin_ticket_notice', $ticket_id, $ticket_data);
}
}
/**
* Update the ticket meta.
*
* @since 1.0
* @param int $ticket_id The ticket ID
* @param arr $data The ticket meta data to update. $key => $value.
* @return arr The ticket meta.
*/
function kbs_update_ticket_meta($ticket_id, $data)
{
$meta = kbs_get_ticket_meta($ticket_id);
$current_meta = $meta;
foreach ($data as $key => $value) {
if (is_array($value)) {
$meta[$key] = array_map('absint', $value);
} else {
$meta[$key] = $value;
}
}
/**
* Fires immediately before updating ticket meta
*
* @since 1.0
* @param int $ticket_id The ticket ID
* @param arr $meta The updated meta data.
* @param arr $current_meta The existing meta data.
*/
do_action('kbs_pre_ticket_meta_update', $ticket_id, $meta, $current_meta);
update_post_meta($ticket_id, '_ticket_data', $meta);
/**
* Fires immediately after updating ticket meta
*
* @since 1.0
* @param int $ticket_id The ticket ID
* @param arr $meta The updated meta data.
*/
do_action('kbs_post_ticket_meta_update', $ticket_id, $meta);
}
