} else {
$row = hesk_dbFetchAssoc($res);
$hash = sha1(microtime() . $_SERVER['REMOTE_ADDR'] . mt_rand() . $row['id'] . $row['name'] . $row['pass']);
// Insert the verification hash into the database
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reset_password` (`user`, `hash`, `ip`) VALUES (" . intval($row['id']) . ", '{$hash}', '" . hesk_dbEscape($_SERVER['REMOTE_ADDR']) . "') ");
// Prepare and send email
require HESK_PATH . 'inc/email_functions.inc.php';
// Get the email message
$msg = hesk_getEmailMessage('reset_password', array(), 1, 0, 1);
// Replace message special tags
$msg = str_replace('%%NAME%%', hesk_msgToPlain($row['name'], 1, 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$msg = str_replace('%%SITE_TITLE%%', $hesk_settings['site_title'], $msg);
$msg = str_replace('%%PASSWORD_RESET%%', $hesk_settings['hesk_url'] . '/' . $hesk_settings['admin_dir'] . '/password.php?h=' . $hash, $msg);
// Send email
hesk_mail($email, $hesklang['reset_password'], $msg);
// Show success
hesk_process_messages($hesklang['pemls'], 'NOREDIRECT', 'SUCCESS');
}
}
} elseif (isset($_GET['h'])) {
// Get the hash
$hash = preg_replace('/[^a-zA-Z0-9]/', '', $_GET['h']);
// Connect to database
hesk_load_database_functions();
hesk_dbConnect();
// Expire verification hashes older than 2 hours
hesk_dbQuery("DELETE FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reset_password` WHERE `dt` < (NOW() - INTERVAL 2 HOUR)");
// Verify the hash exists
$res = hesk_dbQuery("SELECT `user`, `ip` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "reset_password` WHERE `hash` = '{$hash}' LIMIT 1");
if (hesk_dbNumRows($res) != 1) {
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
}
$email_body .= "<p>Ju do te njoftoheni me nje email per zgjidhjen e ceshtjes.</p>";
$email_body .= "<p>Faleminderit!</p>";
$email_body .= "<p>Stafi Commprog!</p>";
//ndertojme template e emailit ne rastin kur KA probleme
$email_body2 = "<p> Përshendetje,</p>" . "<p> U Hap Ceshtja: " . hesk_POST('subject') . " me ID: " . $ticket['id'] . "</p>";
$email_body2 .= "<div style='color:blue'>" . hesk_POST('message') . "</div>";
$email_body2 .= "<p>Cështja u hap nga useri: " . hesk_POST('name') . "</p>";
$email_body2 .= "<p>KUJDES! Cështja nuk eshte e lidhur me nje projekt ne Impro. Beni lidhjen!</p>";
$email_body2 .= "<p>Faleminderit!</p>";
while ($u_email = hesk_dbFetchAssoc($u_emails)) {
if (!empty($data)) {
// Notify the customer
hesk_notifyCustomer();
hesk_mail($u_email['email'], hesk_POST('subject'), $email_body);
} else {
hesk_mail($u_email['email'], hesk_POST('subject'), $email_body2);
}
}
}
// Need to notify staff?
// --> From autoassign?
if ($tmpvar['owner'] && $autoassign_owner['notify_assigned']) {
hesk_notifyAssignedStaff($autoassign_owner, 'ticket_assigned_to_you');
} elseif (!$tmpvar['owner']) {
hesk_notifyStaff('new_ticket_staff', " `notify_new_unassigned` = '1' ");
}
// Next ticket show suggested articles again
$_SESSION['ARTICLES_SUGGESTED'] = false;
// Need email to view ticket? If yes, remember it by default
if ($hesk_settings['email_view_ticket']) {
setcookie('hesk_myemail', $tmpvar['email'], strtotime('+1 year'));
function mail_send()
{
global $hesk_settings, $hesklang;
/* A security check */
hesk_token_check('POST');
$hesk_error_buffer = '';
/* Recipient */
$_SESSION['mail']['to'] = intval(hesk_POST('to'));
/* Valid recipient? */
if (empty($_SESSION['mail']['to'])) {
$hesk_error_buffer .= '<li>' . $hesklang['m_rec'] . '</li>';
} elseif ($_SESSION['mail']['to'] == $_SESSION['id']) {
$hesk_error_buffer .= '<li>' . $hesklang['m_inr'] . '</li>';
} else {
$res = hesk_dbQuery("SELECT `name`,`email`,`notify_pm` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE `id`='" . intval($_SESSION['mail']['to']) . "' LIMIT 1");
$num = hesk_dbNumRows($res);
if (!$num) {
$hesk_error_buffer .= '<li>' . $hesklang['m_inr'] . '</li>';
} else {
$pm_recipient = hesk_dbFetchAssoc($res);
}
}
/* Subject */
$_SESSION['mail']['subject'] = hesk_input(hesk_POST('subject')) or $hesk_error_buffer .= '<li>' . $hesklang['m_esu'] . '</li>';
/* Message */
$_SESSION['mail']['message'] = hesk_input(hesk_POST('message')) or $hesk_error_buffer .= '<li>' . $hesklang['enter_message'] . '</li>';
/* Any errors? */
if (strlen($hesk_error_buffer)) {
$_SESSION['hide']['list'] = 1;
$hesk_error_buffer = $hesklang['rfm'] . '<br /><br /><ul>' . $hesk_error_buffer . '</ul>';
hesk_process_messages($hesk_error_buffer, 'NOREDIRECT');
} else {
$_SESSION['mail']['message'] = hesk_makeURL($_SESSION['mail']['message']);
$_SESSION['mail']['message'] = nl2br($_SESSION['mail']['message']);
hesk_dbQuery("INSERT INTO `" . hesk_dbEscape($hesk_settings['db_pfix']) . "mail` (`from`,`to`,`subject`,`message`,`dt`,`read`) VALUES ('" . intval($_SESSION['id']) . "','" . intval($_SESSION['mail']['to']) . "','" . hesk_dbEscape($_SESSION['mail']['subject']) . "','" . hesk_dbEscape($_SESSION['mail']['message']) . "',NOW(),'0')");
/* Notify receiver via e-mail? */
if (isset($pm_recipient) && $pm_recipient['notify_pm']) {
$pm_id = hesk_dbInsertID();
$pm = array('name' => hesk_msgToPlain(addslashes($_SESSION['name']), 1, 1), 'subject' => hesk_msgToPlain($_SESSION['mail']['subject'], 1, 1), 'message' => hesk_msgToPlain($_SESSION['mail']['message'], 1, 1), 'id' => $pm_id);
/* Format email subject and message for recipient */
$subject = hesk_getEmailSubject('new_pm', $pm, 0);
$message = hesk_getEmailMessage('new_pm', $pm, 1, 0);
/* Send e-mail */
hesk_mail($pm_recipient['email'], $subject, $message);
}
unset($_SESSION['mail']);
hesk_process_messages($hesklang['m_pms'], './mail.php', 'SUCCESS');
}
}
function hesk_notifyStaff($email_template, $sql_where, $is_ticket = 1)
{
global $hesk_settings, $hesklang, $ticket;
// Demo mode
if (defined('HESK_DEMO')) {
return true;
}
$admins = array();
$res = hesk_dbQuery("SELECT `email`,`language`,`isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE {$sql_where} ORDER BY `language`");
while ($myuser = hesk_dbFetchAssoc($res)) {
/* Is this an administrator? */
if ($myuser['isadmin']) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
/* Not admin, is he/she allowed this category? */
$myuser['categories'] = explode(',', $myuser['categories']);
if (in_array($ticket['category'], $myuser['categories'])) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
}
if (count($admins) > 0) {
/* Make sure each user gets email in his/her preferred language */
$current_language = 'NONE';
$recipients = array();
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%');
/* Loop through staff */
foreach ($admins as $admin) {
/* If admin language is NULL force default HESK language */
if (!$admin['language'] || !isset($hesk_settings['languages'][$admin['language']])) {
$admin['language'] = HESK_DEFAULT_LANGUAGE;
}
/* Generate message or add email to the list of recepients */
if ($admin['language'] == $current_language) {
/* We already have the message, just add email to the recipients list */
$recipients[] = $admin['email'];
} else {
/* Send email messages in previous languages (if required) */
if ($current_language != 'NONE') {
/* Send e-mail to staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, array(), array(), $hasMessage);
/* Reset list of email addresses */
$recipients = array();
}
/* Set new language */
hesk_setLanguage($admin['language']);
/* Format staff email subject and message for this language */
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $is_ticket);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $is_ticket);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%');
/* Add email to the recipients list */
$recipients[] = $admin['email'];
/* Remember the last processed language */
$current_language = $admin['language'];
}
}
/* Send email messages to the remaining staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, array(), array(), $hasMessage);
/* Reset language to original one */
hesk_resetLanguage();
}
return true;
}
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
/* Prepare ticket statuses */
$my_status = array(0 => $hesklang['open'], 1 => $hesklang['wait_staff_reply'], 2 => $hesklang['wait_cust_reply'], 3 => $hesklang['closed'], 4 => $hesklang['in_progress'], 5 => $hesklang['on_hold']);
/* Get ticket(s) from database */
hesk_load_database_functions();
hesk_dbConnect();
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN ('0','1','2','4','5') AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\r\n{$hesklang['trackID']}: " . $my_ticket['trackid'] . "\r\n{$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\r\n{$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\r\n{$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\r\n";
}
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = str_replace('%%NAME%%', $name, $msg);
$msg = str_replace('%%NUM%%', $num, $msg);
$msg = str_replace('%%LIST_TICKETS%%', $tid_list, $msg);
$msg = str_replace('%%SITE_TITLE%%', hesk_msgToPlain($hesk_settings['site_title'], 1), $msg);
$msg = str_replace('%%SITE_URL%%', $hesk_settings['site_url'], $msg);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['tid_sent']);
?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo $hesk_settings['hesk_title'];
?>
</a>
> <?php
echo $hesklang['tid_sent'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<p> </p>
<p align="center"><?php
echo $hesklang['tid_sent2'];
?>
</p>
<p align="center"><b><?php
echo $hesklang['check_spambox'];
?>
</b></p>
<p> </p>
<p align="center"><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></p>
<p> </p>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
}
$owner = hesk_dbFetchAssoc($res);
// 1. Generate the array with ticket info that can be used in emails
$info = array('email' => $ticket['email'], 'category' => $ticket['category'], 'priority' => $ticket['priority'], 'owner' => $ticket['owner'], 'trackid' => $ticket['trackid'], 'status' => $ticket['status'], 'name' => $_SESSION['name'], 'lastreplier' => $ticket['lastreplier'], 'subject' => $ticket['subject'], 'message' => stripslashes($msg), 'dt' => hesk_date($ticket['dt'], true), 'lastchange' => hesk_date($ticket['lastchange'], true), 'attachments' => $myattachments, 'id' => $ticket['id']);
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v) {
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Get email functions */
require HESK_PATH . 'inc/email_functions.inc.php';
/* Format email subject and message for staff */
$subject = hesk_getEmailSubject('new_note', $ticket);
$message = hesk_getEmailMessage('new_note', $ticket, 1);
/* Send email to staff */
hesk_mail($owner['email'], $subject, $message);
}
}
}
header('Location: admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
exit;
}
/* Update time worked */
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST')) {
$h = intval(hesk_POST('h'));
$m = intval(hesk_POST('m'));
$s = intval(hesk_POST('s'));
/* Get time worked in proper format */
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
/* Update database */
$revision = sprintf($hesklang['thist14'], hesk_date(), $time_worked, $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
function forgot_tid()
{
global $hesk_settings, $hesklang;
require HESK_PATH . 'inc/email_functions.inc.php';
/* Get ticket(s) from database */
hesk_dbConnect();
$email = hesk_validateEmail(hesk_POST('email'), 'ERR', 0) or hesk_process_messages($hesklang['enter_valid_email'], 'ticket.php?remind=1');
if (isset($_POST['open_only'])) {
$hesk_settings['open_only'] = $_POST['open_only'] == 1 ? 1 : 0;
}
/* Prepare ticket statuses */
$myStatusSQL = hesk_dbQuery("SELECT `ID`, `Key` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses`");
$my_status = array();
while ($myStatusRow = hesk_dbFetchAssoc($myStatusSQL)) {
$my_status[$myStatusRow['ID']] = $hesklang[$myStatusRow['Key']];
}
// Get tickets from the database
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'tickets` FORCE KEY (`statuses`) WHERE ' . ($hesk_settings['open_only'] ? "`status` IN (SELECT `ID` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "statuses` WHERE `IsClosed` = 0) AND " : '') . ' ' . hesk_dbFormatEmail($email) . ' ORDER BY `status` ASC, `lastchange` DESC ');
$num = hesk_dbNumRows($res);
if ($num < 1) {
if ($hesk_settings['open_only']) {
hesk_process_messages($hesklang['noopen'], 'ticket.php?remind=1&e=' . $email);
} else {
hesk_process_messages($hesklang['tid_not_found'], 'ticket.php?remind=1&e=' . $email);
}
}
$tid_list = '';
$html_tid_list = '<ul>';
$name = '';
$email_param = $hesk_settings['email_view_ticket'] ? '&e=' . rawurlencode($email) : '';
while ($my_ticket = hesk_dbFetchAssoc($res)) {
$name = $name ? $name : hesk_msgToPlain($my_ticket['name'], 1, 0);
$tid_list .= "\n {$hesklang['trackID']}: " . $my_ticket['trackid'] . "\n {$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . "\n {$hesklang['status']}: " . $my_status[$my_ticket['status']] . "\n {$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n ";
$html_tid_list .= "<li>\n {$hesklang['trackID']}: " . $my_ticket['trackid'] . " <br>\n {$hesklang['subject']}: " . hesk_msgToPlain($my_ticket['subject'], 1, 0) . " <br>\n {$hesklang['status']}: " . $my_status[$my_ticket['status']] . " <br>\n {$hesk_settings['hesk_url']}/ticket.php?track={$my_ticket['trackid']}{$email_param}\n </li>";
}
$html_tid_list .= '</ul>';
/* Get e-mail message for customer */
$msg = hesk_getEmailMessage('forgot_ticket_id', '', 0, 0, 1);
$msg = processEmail($msg, $name, $num, $tid_list);
// Get HTML message for customer
$htmlMsg = hesk_getHtmlMessage('forgot_ticket_id', '', 0, 0, 1);
$htmlMsg = processEmail($htmlMsg, $name, $num, $html_tid_list);
$subject = hesk_getEmailSubject('forgot_ticket_id');
/* Send e-mail */
hesk_mail($email, $subject, $msg, $htmlMsg);
/* Show success message */
$tmp = '<b>' . $hesklang['tid_sent'] . '!</b>';
$tmp .= '<br /> <br />' . $hesklang['tid_sent2'] . '.';
$tmp .= '<br /> <br />' . $hesklang['check_spambox'];
hesk_process_messages($tmp, 'ticket.php?e=' . $email, 'SUCCESS');
exit;
/* Print header */
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['tid_sent'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['tid_sent'];
?>
</li>
</ol>
<tr>
<td>
<?php
}
// 2. Add custom fields to the array
foreach ($hesk_settings['custom_fields'] as $k => $v) {
$info[$k] = $v['use'] ? $ticket[$k] : '';
}
// 3. Make sure all values are properly formatted for email
$ticket = hesk_ticketToPlain($info, 1, 0);
/* Get email functions */
require HESK_PATH . 'inc/email_functions.inc.php';
/* Format email subject and message for staff */
$subject = hesk_getEmailSubject('new_note', $ticket);
$message = hesk_getEmailMessage('new_note', $ticket, 1);
$htmlMessage = hesk_getHtmlMessage('new_note', $ticket, 1);
$hasMessage = hesk_doesTemplateHaveTag('new_note', '%%MESSAGE%%');
/* Send email to staff */
while ($user = hesk_dbFetchAssoc($users)) {
hesk_mail($user['email'], $subject, $message, $htmlMessage, array(), array(), $hasMessage);
}
}
}
header('Location: admin_ticket.php?track=' . $trackingID . '&Refresh=' . mt_rand(10000, 99999));
exit;
}
/* Update time worked */
if ($hesk_settings['time_worked'] && ($can_reply || $can_edit) && isset($_POST['h']) && isset($_POST['m']) && isset($_POST['s']) && hesk_token_check('POST')) {
$h = intval(hesk_POST('h'));
$m = intval(hesk_POST('m'));
$s = intval(hesk_POST('s'));
/* Get time worked in proper format */
$time_worked = hesk_getTime($h . ':' . $m . ':' . $s);
/* Update database */
$revision = sprintf($hesklang['thist14'], hesk_date(), $time_worked, $_SESSION['name'] . ' (' . $_SESSION['user'] . ')');
