/**
* 添加/编辑客服信息的提交
*/
function action_insert_update()
{
$user = $GLOBALS['user'];
$_CFG = $GLOBALS['_CFG'];
$_LANG = $GLOBALS['_LANG'];
$smarty = $GLOBALS['smarty'];
$db = $GLOBALS['db'];
$ecs = $GLOBALS['ecs'];
$user_id = $_SESSION['user_id'];
$user_id = intval($_POST['user_id']);
/* 取得客服id */
$cus_id = intval($_POST['cus_id']);
$customer = array('supp_id' => -1, 'user_id' => $_POST['user_id'], 'of_username' => $_POST['of_username'], 'cus_name' => $_POST['cus_name'], 'cus_password' => $_POST['cus_password'], 'cus_type' => $_POST['cus_type'], 'cus_enable' => $_POST['cus_enable'], 'cus_desc' => $_POST['cus_desc']);
// 判断密码是否为空
if (empty($customer['of_username'])) {
sys_msg($_LANG['error_of_username_empty']);
}
// 判断客服名称是否为空
if (empty($customer['cus_name'])) {
sys_msg($_LANG['error_cus_name_empty']);
}
// 检查聊天系统用户名是否已经绑定了其他管理员账户
if (check_of_username_binding($customer['of_username'], $customer['user_id'])) {
sys_msg($_LANG['error_of_username_binding']);
} else {
// 用户不存在则需要判断密码是否为空
if (!check_of_username_exist($customer['of_username'])) {
// 判断密码是否为空
if (empty($customer['cus_password'])) {
sys_msg($_LANG['error_password_empty']);
}
}
// 创建活更新聊天系统用户
$create_success = create_of_user($customer['of_username'], $customer['cus_password'], $customer['cus_name'], null, 10, -1);
if (!$create_success) {
sys_msg($_LANG['error_create_of_user']);
}
}
if (empty($_POST['cus_id'])) {
// 检查管理员账户是否存在
if (check_user_id_exist($user_id)) {
sys_msg($_LANG['error_user_id_exist']);
}
$customer['add_time'] = gmtime();
/* insert */
$db->autoExecute($ecs->table('chat_customer'), $customer, 'INSERT');
/* log */
admin_log(addslashes($customer['of_username']), 'add', 'chat_customer');
/* 提示信息 */
$links = array(array('href' => 'customer.php?act=add', 'text' => $_LANG['continue_add']), array('href' => 'customer.php?act=list', 'text' => $_LANG['back_list']));
sys_msg($_LANG['add_success'], 0, $links);
} else {
// 检查管理员账户是否存在
if (check_user_id_exist($user_id, $cus_id)) {
sys_msg($_LANG['error_user_id_exist']);
}
/* update */
$db->autoExecute($ecs->table('chat_customer'), $customer, 'UPDATE', "cus_id = '{$cus_id}'");
/* log */
admin_log(addslashes($customer['of_username']) . '[' . $cus_id . ']', 'edit', 'chat_customer');
/* 提示信息 */
$links = array(array('href' => 'customer.php?act=list&' . list_link_postfix(), 'text' => $_LANG['back_list']));
sys_msg($_LANG['edit_success'], 0, $links);
}
/* 显示客服列表页面 */
assign_query_info();
$smarty->display('customer_info.htm');
}
/**
* 创建用户信息,如果用户信息存在则更新
*
* @param string $username 用户名
* @param string $password 密码
* @param string $name 昵称
* @param string $email 邮箱
* @param string $type 用户类型
* @param string $shop_id 店铺ID
* @return boolean
*/
function create_of_user($username = null, $password = null, $name = null, $email = null, $type = 10, $shop_id = -1)
{
$_CFG = $GLOBALS['_CFG'];
$of_username = $_CFG['chat_server_admin_username'];
$of_password = $_CFG['chat_server_admin_password'];
$of_ip = $_CFG['chat_server_ip'];
$of_port = $_CFG['chat_server_port'];
$of_url = get_of_url($of_ip, $of_port);
if ($username == null || strlen($username) == 0) {
return false;
}
// 判断用户是否已经存在
$exist = check_of_username_exist($username);
if ($exist) {
if ($password == null || strlen($password) == 0) {
$password = null;
}
$url = $of_url . '/plugins/userService/users/' . $username;
$method = 'PUT';
} else {
if ($password == null || strlen($password) == 0) {
return false;
}
$url = $of_url . '/plugins/userService/users';
$method = 'POST';
}
$user = new User();
$user->username = $username;
$user->password = $password;
$user->name = $name;
$user->email = $email;
$user->properties = array(new Property('type', $type), new Property('shop_id', $shop_id));
$ch = curl_init();
curl_setopt($ch, CURLOPT_URL, $url);
// 设置HTTP头
curl_setopt($ch, CURLOPT_HEADER, 1);
curl_setopt($ch, CURLOPT_HTTPHEADER, array('Content-Type: application/xml'));
// 授权验证
curl_setopt($ch, CURLOPT_HTTPAUTH, CURLAUTH_BASIC);
curl_setopt($ch, CURLOPT_USERPWD, $of_username . ":" . $of_password);
// 设置可以读取返回值
curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1);
// post提交方式
// curl_setopt($ch, CURLOPT_POST, 1);
curl_setopt($ch, CURLOPT_CUSTOMREQUEST, $method);
// 提交的数据
// curl_setopt ( $ch, CURLOPT_POSTFIELDS, array('username'=>$username, 'password'=>$password, 'name'=>$name, 'email'=>$email) );
curl_setopt($ch, CURLOPT_POSTFIELDS, $user->asXML());
// 运行curl
$result = trim(curl_exec($ch));
// 关闭
curl_close($ch);
if (strpos($result, '201 Created') >= 0) {
return true;
} else {
if (strpos($result, '400 Bad Request') >= 0) {
return false;
} else {
if (strpos($result, 'UserAlreadyExistsException') >= 0) {
return true;
} else {
return false;
}
}
}
}
function action_chat()
{
$user_id = $_SESSION['user_id'];
$smarty = get_smarty();
$ecs = get_ecs();
$db = get_database();
/**
* 判断当前用户是为聊天系统的注册用户
*/
$exist = check_of_username_exist($user_id);
// 获取用户头像
if (!empty($user_id)) {
$sql = "select password, headimg from " . $ecs->table('users') . " where user_id = '{$user_id}'";
$row = $db->getRow($sql);
$headimg = $row['headimg'];
$password = $row['password'];
$smarty->assign('headimg', $headimg);
}
if (!$exist) {
// 查询ECShop内用户信息
$sql = 'select a.user_id, a.password, a.email, a.user_name from ' . $ecs->table('users') . ' AS a where a.user_id = "' . $user_id . '"';
$user = $GLOBALS['db']->getRow($sql);
if (empty($user)) {
// 根据user_id未查找到任何用户信息
}
// 用户不存在,创建用户信息
$username = $user_id;
$password = $user['password'];
$name = $user['user_name'];
$email = $user['email'];
$type = 10;
$shop_id = -1;
$result = create_of_user($username, $password, $name, $email, $type, $shop_id);
if ($result) {
// 创建成功
} else {
// 创建失败
}
}
// 获取前端传来的商品编号、订单编号、店铺编号等
// 商品编号则显示商品信息
// 订单编号则显示订单信息
// 店铺编号则显示店铺信息
$goods_id = null;
$supp_id = -1;
$order_id = null;
$customers = null;
// 获取客服信息
$tab_items = array();
// 客服类型
$cus_types = CUSTOMER_SERVICE;
// 记录需要发给客服的URL
if (!empty($_REQUEST['chat_goods_id'])) {
/* 咨询商品信息 */
$goods_id = $_REQUEST['chat_goods_id'];
$goods = goods_info($goods_id);
$smarty->assign('chat_goods', $goods);
$smarty->assign('chat_goods_id', $goods_id);
// 获取店铺信息
$supp_id = null;
$tab_items[] = array("id" => "chat_goods", "name" => "咨询商品");
// 客服+售前
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if (!empty($_REQUEST['chat_supp_id'])) {
/* 店铺信息 */
$supp_id = $_REQUEST['chat_supp_id'];
$supp_info = get_dianpu_baseinfo($supp_id);
$smarty->assign('supp_info', $supp_info);
$smarty->assign('chat_supp_id', $supp_id);
$tab_items[] = array("id" => "chat_supp", "name" => "店铺信息");
// 客服+售前
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_PRE;
}
if (!empty($_REQUEST['chat_order_id'])) {
/* 咨询订单信息 */
require 'includes/lib_order.php';
$order_id = $_REQUEST['chat_order_id'];
// 获取商品和店铺信息
$goods_id = null;
$supp_id = null;
$order = order_info($order_id);
$order['order_status_text'] = $GLOBALS['_LANG']['os'][$order['order_status']] . ',' . $GLOBALS['_LANG']['ps'][$order['pay_status']] . ',' . $GLOBALS['_LANG']['ss'][$order['shipping_status']];
$order['goods_list'] = order_goods($order_id);
$smarty->assign('chat_order', $order);
$smarty->assign('chat_order_id', $order_id);
$smarty->assign('chat_order_sn', $order['order_sn']);
$tab_items[] = array("id" => "chat_order", "name" => "咨询订单");
// 客服+售后
$cus_types = CUSTOMER_SERVICE . ',' . CUSTOMER_AFTER;
}
if (true) {
/* 最近订单列表 */
require 'includes/lib_transaction_1.php';
// 获取用户最近的5条订单列表
$order_list = get_user_orders_1($user_id, 5, 0);
// 所有客服忙碌状态，提示web端
$smarty->assign('order_list', $order_list);
$smarty->assign('order_count', count($order_list));
$tab_items[] = array("id" => "chat_order_list", "name" => "最近订单");
// 客服
$cus_types = CUSTOMER_SERVICE;
}
// 获取客服信息
$customers = get_customers($cus_types, $supp_id);
// 转换为JSON数据
$smarty->assign('tab_items', json_encode($tab_items));
$to = null;
// 客服获取策略：0-顺序、1-随机、2-竞争
if (!empty($customers)) {
// 暂时采用随机策略
$poliy = 1;
if ($poliy == 0) {
foreach ($customers as $customer) {
$status = $customer['status'];
if ($status == '在线' || $status == '空闲') {
$to = $customer;
break;
// if(isset($customer['cus_status']) && count($customers) > 1)
// {
// if(time() - $customer['chat_time'] > 5*60)
// {
// set_customer_status($customer['cus_id'], 0);
// $customer['cus_status'] = 0;
// }
// if($customer['cus_status'] == 0)
// {
// $to = $customer;
// break;
// }
// }
// else
// {
// $to = $customer;
// break;
// }
}
}
} else {
if ($poliy == 1) {
/* 随进策略 */
$onlines = array();
foreach ($customers as $customer) {
$status = $customer['status'];
if ($status == '在线' || $status == '空闲') {
$onlines[] = $customer;
}
}
if (count($onlines) > 0) {
$min = 1;
$max = count($onlines);
$i = mt_rand($min, $max);
$to = $onlines[$i - 1];
}
} else {
}
}
if (empty($to)) {
if ($supp_id == -1) {
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
} else {
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前店铺客服忙碌，请稍后联系！');
}
} else {
$xmpp_domain = get_xmpp_domain();
$_SESSION['OF_FROM'] = $user_id . '@' . $xmpp_domain;
$_SESSION['OF_TO'] = $to['of_username'] . '@' . $xmpp_domain;
$smarty->assign('from', $_SESSION['OF_FROM']);
$smarty->assign('password', $password);
// $smarty->assign('password', "123456");
$smarty->assign('to', '==to==');
$smarty->assign('username', $_SESSION['user_name']);
$smarty->assign('customername', $to['cus_name']);
// 存储在Session中方便其他地方使用
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '客服<span class="kf_name">' . $to['cus_name'] . '</span>已加入会话！');
}
} else {
// 所有客服忙碌状态，提示web端
$smarty->assign('system_notice', '当前客服忙碌，请稍后联系！');
}
// 打开聊天页面
$smarty->display('chat.dwt');
}
