The three things I wanted to achieve with this customisation are:
- Customise Cases assignment rules
- Customise Email assignment rules
- Be able to notify the case owner that there is a new Email for an existing Case
You can find all the details on how to use this module on my blog at: http://enricosimonetti.com/customise-sugarcrm-case-assignment-from-inbound-emails/
Thanks,
Enrico Simonetti
@simonettienrico
http://enricosimonetti.com