public function save()
{
$errors = array();
$file = File::Factory($_FILES['file'], $errors, new File());
$file->save();
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment());
$ticketAttachment->save();
sendTo('Attachments', 'view', array('ticketing'), array('id' => $ticketAttachment->id));
}
public function save_response()
{
// sort the data out
if (isset($this->_data['response'])) {
$this->_data['TicketResponse']['body'] = $this->_data['response'];
$this->_data['TicketResponse']['ticket_id'] = $this->_data['ticket_id'];
$this->_data['TicketResponse']['type'] = 'site';
}
$save = parent::save('TicketResponse', $this->_data['TicketResponse']);
$ticket = new Ticket();
$ticket->load($this->_data['TicketResponse']['ticket_id']);
$plateout = TicketingUtils::StatusPlate($ticket);
$headers = array('From' => TicketingUtils::getReplyAddress($ticket));
$hours_data =& $this->_data['Hour'];
if (isset($hours_data['duration']) && $hours_data['duration'] != 0) {
if ($hours_data['duration_unit'] == 'days') {
$hours_data['duration'] = $hours_data['duration'] * SystemCompanySettings::DAY_LENGTH;
}
// Calculate start time by working backward NB: Needs changing with date_format?
$hours_data['start_time'] = date("d/m/Y H:i", time() - $hours_data['duration'] * 60 * 60);
$hours_data['duration'] .= ' hours';
parent::save('Hour');
}
// FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file?
if ($_FILES['file']['size'] > 0) {
// Send MIME mail
$boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2);
$headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary;
$base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name']));
// Yay, hand written MIME email!
$body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . ".";
$errors = array();
$file = File::Factory($_FILES['file'], $errors, new File());
$file->save();
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment());
$ticketAttachment->save();
} else {
// No attachment, send plain text mail
$body = $plateout . $this->_data['TicketResponse']['body'];
}
$header_string = "";
foreach ($headers as $header => $value) {
$header_string .= $header . ': ' . $value . "\r\n";
}
// FIXME: Do this further up
if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') {
$recipients = TicketingUtils::GetRecipients($ticket);
foreach ($recipients as $recipient) {
mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string);
}
}
if (is_ajax()) {
echo json_encode(array('success' => $save));
exit;
} else {
sendTo('Tickets', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id']));
}
}
public function save_response()
{
parent::save('TicketResponse');
$ticket = new Ticket();
$ticket->load($this->_data['TicketResponse']['ticket_id']);
$plateout = TicketingUtils::StatusPlate($ticket);
$queue = new TicketQueue();
$queue->load($ticket->ticket_queue_id);
$headers = array('From' => $queue->email_address);
// FIXME: If someone forces a file upload... I guess that causes this code to randomly send the file?
if ($_FILES['file']['size'] > 0) {
// Send MIME mail
$boundary = 'EGS-Ticketing-System-' . base_convert(rand(1000, 9000), 10, 2);
$headers['Content-Type'] = 'multipart/mixed; boundary=' . $boundary;
$base64 = base64_encode(file_get_contents($_FILES['file']['tmp_name']));
// Yay, hand written MIME email!
$body = "--{$boundary}\r\n" . "Content-Transfer-Encoding: 8bit\r\n" . "Content-Type: text/plain; charset=ISO-8859-1\r\n" . "\r\n" . $plateout . $this->_data['TicketResponse']['body'] . "\r\n" . "\r\n" . "--{$boundary}\r\n" . 'Content-Type: octet/stream; name="' . $_FILES['file']['name'] . '"' . "\r\n" . "Content-Transfer-Encoding: base64\r\n" . 'Content-Disposition: attachment; filename="' . $_FILES['file']['name'] . '"' . "\r\n" . "\r\n" . chunk_split($base64) . "\r\n" . "\r\n" . "--{$boundary}--\r\n" . ".";
$errors = array();
$file = File::Factory($_FILES['file'], $errors, new File());
$file->save();
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $this->_data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $errors, new TicketAttachment());
$ticketAttachment->save();
} else {
// No attachment, send plain text mail
$body = $plateout . $this->_data['TicketResponse']['body'];
}
$header_string = "";
foreach ($headers as $header => $value) {
$header_string .= $header . ': ' . $value . "\r\n";
}
// FIXME: Do this further up
if (!isset($this->_data['TicketResponse']['internal']) || isset($this->_data['TicketResponse']['internal']) && $this->_data['TicketResponse']['internal'] != 'on') {
$recipients = $recipients = TicketingUtils::GetRecipients($ticket);
foreach ($recipients as $recipient) {
mail($recipient, 're: [' . $ticket->ticket_queue_id . '-' . $ticket->id . '] ' . $ticket->summary, $body, $header_string);
}
}
sendTo('Client', 'view', array('ticketing'), array('id' => $this->_data['TicketResponse']['ticket_id']));
}
private function saveAttachments($data, $db, &$errors)
{
$attachment_errors = array();
foreach ($data['attachments'] as $attachment) {
$encoding = $attachment['encoding']->scalarval();
$type = $attachment['type']->scalarval();
$subtype = $attachment['subtype']->scalarval();
$content = $attachment['content']->scalarval();
if ($encoding == 3) {
$content = base64_decode($content);
}
if (isset($attachment['filename'])) {
$data['name'] = $attachment['filename']->scalarval();
} else {
$data['name'] = 'attachment';
}
$fname = FILE_ROOT . 'data/tmp/' . $data['name'];
$types = array(0 => 'text', 1 => 'multipart', 2 => 'message', 3 => 'application', 4 => 'audio', 5 => 'image', 6 => 'video', 7 => 'other');
$data['type'] = $types[$type] . '/' . strtolower($subtype);
$fd = fopen($fname, 'w');
$data['size'] = fwrite($fd, $content);
fclose($fd);
if (!chmod($fname, 0655)) {
$errors[] = 'Error changing permission of uploaded file, contact the server admin';
}
if ($data['size']) {
$file = DataObject::Factory($data, $attachment_errors, new File());
$file->tmp_name = $fname;
} else {
$file = false;
}
if (count($attachment_errors) > 0 || !$file || !$file->save()) {
$attachment_errors[] = 'Failed to create attachment';
}
if (count($attachment_errors) == 0) {
$ticketAttachment = TicketAttachment::Factory(array('ticket_id' => $data['TicketResponse']['ticket_id'], 'file_id' => $file->id), $attachment_errors, new TicketAttachment());
if (count($attachment_errors) > 0 || !$ticketAttachment || !$ticketAttachment->save()) {
$attachment_errors[] = 'Error saving Ticket Attachment';
}
}
}
if (count($attachment_errors) > 0) {
$errors += $attachment_errors;
return false;
} else {
return true;
}
}
