$id = cleanvar($_REQUEST['id']);
$incidentid = $id;
$title = $strClose;
// No submit detected show closure form
if (empty($_REQUEST['process'])) {
$sql = "SELECT owner FROM `{$dbIncidents}` WHERE id = '{$incidentid}'";
$result = mysql_query($sql);
if (mysql_error()) {
trigger_error(mysql_error(), E_USER_WARNING);
}
list($owner) = mysql_fetch_row($result);
if ($owner == 0) {
html_redirect("incident_details.php?id={$incidentid}", FALSE, $strCallMustBeAssignedBeforeClosure);
exit;
}
if (count(open_activities_for_incident($incidentid)) > 0) {
html_redirect("incident_details.php?id={$incidentid}", FALSE, $strMustCompleteActivitiesBeforeClosure);
exit;
}
include APPLICATION_INCPATH . 'incident_html_top.inc.php';
?>
<script type="text/javascript">
<!--
function enablekb()
{
// INL 28Nov07 Yes I know a lot of this javascript is horrible
// it's old and I'm tired and can't be bothered right now
// the newer stuff at the bottom is pretty and uses prototype.js
// syntax
if (document.closeform.kbtitle.disabled==true)
{
/**
* Returns the number of open activities/timed tasks for a site
* @author Paul Heaney
* @param int $siteid. Site ID you want
* @returns int. Number of open activities for the site (0 if non)
*/
function open_activities_for_site($siteid)
{
global $dbIncidents, $dbContacts;
$openactivites = 0;
if (!empty($siteid) and $siteid != 0) {
$sql = "SELECT i.id FROM `{$dbIncidents}` AS i, `{$dbContacts}` AS c ";
$sql .= "WHERE i.contact = c.id AND ";
$sql .= "c.siteid = {$siteid} AND ";
$sql .= "(i.status != 2 AND i.status != 7)";
$result = mysql_query($sql);
while ($obj = mysql_fetch_object($result)) {
$openactivites += count(open_activities_for_incident($obj->id));
}
}
return $openactivites;
}
echo "{$strContract} {$incident->maintenanceid}";
echo "</a>";
} else {
echo "<strong>{$strSiteSupport}</strong>";
}
echo " / ";
echo "{$servicelevel_tag}<br />\n ";
switch (does_contact_have_billable_contract($incident->contactid)) {
case CONTACT_HAS_BILLABLE_CONTRACT:
echo "{$strContactHasBillableContract} (≅" . contract_unit_balance(get_billable_contract_id($incident->contactid)) . " units)<br />";
break;
case SITE_HAS_BILLABLE_CONTRACT:
echo "{$strSiteHasBillableContract} (≅" . contract_unit_balance(get_billable_contract_id($incident->contactid)) . " units)<br />";
break;
}
$num_open_activities = open_activities_for_incident($incidentid);
if (count($num_open_activities) > 0) {
echo "<a href='tasks.php?incident={$incidentid}' class='info'>";
echo icon('timer', 16, $strOpenActivities);
echo "</a> ";
}
if (drafts_waiting_on_incident($incidentid, 'email')) {
echo "<a href='javascript:email_window({$incidentid})' class='info'>";
echo icon('email', 16, $strDraftsEmailExist);
echo "</a> ";
}
if (drafts_waiting_on_incident($incidentid, 'update')) {
echo "<a href='incident_update.php?id={$incidentid}&popup=' class='info'>";
echo icon('note', 16, $strDraftsUpdateExist);
echo "</a> ";
}
$externalid = "<a href=\"{$epathurl}\" title=\"{$epath[$escalationpath]['url_title']}\">{$epath[$escalationpath]['name']}</a>";
} elseif (empty($incidents['escalationpath']) and !empty($incidents['externalid'])) {
$externalid = format_external_id($incidents['externalid']);
}
echo "<tr class='{$class}'>";
echo "<td align='center'>";
echo "<a href='incident_details.php?id={$incidents['id']}' class='direct'>{$incidents['id']}</a>";
if ($externalid != '') {
echo "<br />{$externalid}";
}
echo "</td>";
echo "<td>";
if (!empty($incidents['softwareid'])) {
echo software_name($incidents['softwareid']) . "<br />";
}
if (count(open_activities_for_incident($incidents['id'])) > 0) {
echo icon('timer', 16, $strOpenActivities) . ' ';
}
if (drafts_waiting_on_incident($incidents['id'])) {
echo icon('note2', 16, $strDraftsExist) . ' ';
}
echo "<a href=\"javascript:incident_details_window('{$incidents['id']}','incident{$incidents['id']}')\" class='info'>";
if (trim($incidents['title']) != '') {
echo $incidents['title'];
} else {
echo $strUntitled;
}
if (!empty($update_body) and $update_body != '...') {
echo "<span>{$update_body}</span>";
} else {
$update_currentownername = user_realname($update_currentowner, TRUE);