/**
* Setup the ticket properties.
*
* @since 1.0
* @param int $ticket_id The Ticket ID
* @return bool True if the setup was successful
*/
private function setup_ticket($ticket_id)
{
$this->pending = array();
if (empty($ticket_id)) {
return false;
}
$ticket = get_post($ticket_id);
if (!$ticket || is_wp_error($ticket)) {
return false;
}
if ('kbs_ticket' !== $ticket->post_type) {
return false;
}
// Extensions can hook here perform actions before the ticket data is loaded
do_action('kbs_pre_setup_ticket', $this, $ticket_id);
// Primary Identifier
$this->ID = absint($ticket_id);
// Protected ID that can never be changed
$this->_ID = absint($ticket_id);
// We have a ticket, get the generic ticket_meta item to reduce calls to it
$this->ticket_meta = $this->get_meta();
// Status and Dates
$this->date = $ticket->post_date;
$this->modified_date = $ticket->post_modified;
$this->completed_date = $this->setup_completed_date();
$this->status = $ticket->post_status;
$this->post_status = $this->status;
$all_ticket_statuses = kbs_get_ticket_statuses();
$this->status_nicename = array_key_exists($this->status, $all_ticket_statuses) ? $all_ticket_statuses[$this->status] : ucfirst($this->status);
// Content & Replies
$this->ticket_title = $ticket->post_title;
$this->ticket_content = $ticket->post_content;
$this->replies = kbs_get_ticket_replies($this->ID);
$this->files = $this->get_files();
// User data
$this->ip = $this->setup_ip();
$this->agent = $this->setup_agent_id();
$this->customer_id = $this->setup_customer_id();
$this->user_id = $this->setup_user_id();
$this->email = $this->setup_email();
$this->user_info = $this->setup_user_info();
$this->first_name = $this->user_info['first_name'];
$this->last_name = $this->user_info['last_name'];
// SLA
$this->sla = $this->setup_sla();
$this->key = $this->setup_ticket_key();
$this->form_data = $this->setup_form_data();
// Extensions can hook here to add items to this object
do_action('kbs_setup_ticket', $this, $ticket_id);
return true;
}
/**
* Display replies for ticket post metabox.
*
* @since 1.0
* @return str
*/
function kbs_ajax_display_ticket_replies()
{
$output = '';
if (!empty($_POST['kbs_reply_id'])) {
$output .= kbs_ticket_get_reply_html($_POST['kbs_reply_id'], $_POST['kbs_ticket_id']);
} else {
$replies = kbs_get_ticket_replies($_POST['kbs_ticket_id']);
if (!empty($replies)) {
foreach ($replies as $reply) {
$output .= kbs_ticket_get_reply_html($reply, $_POST['kbs_ticket_id']);
}
}
}
echo $output;
die;
}
