public function actionIndex()
{
$conversationId = $this->getQuery('conversationId');
if (empty($conversationId)) {
throw new BadRequestHttpException("Missing conversationId");
}
$query = ChatMessage::find();
if ($orderBy = $this->getQuery('orderBy', 'createdAt')) {
if (StringUtil::isJson($orderBy)) {
$orderBy = Json::decode($orderBy, true);
foreach ($orderBy as $key => $value) {
if ($value === 'asc' || $value === 'ASC') {
$orderBy[$key] = SORT_ASC;
} else {
$orderBy[$key] = SORT_DESC;
}
}
} else {
$orderBy = [$orderBy => SORT_DESC];
}
$query->orderBy($orderBy);
}
$query->where(['isDeleted' => false, 'conversationId' => new \MongoId($this->getQuery('conversationId'))]);
return new ActiveDataProvider(['query' => $query]);
}
public function actionIndex()
{
$deskId = $this->getQuery('deskId');
$clientOpenId = $this->getQuery('clientOpenId');
$sentTime = $this->getQuery('sentTime');
$page = $this->getQuery('page', 1);
$perPage = $this->getQuery('per-page', 10);
$start = ($page - 1) * $perPage;
if (empty($clientOpenId) || empty($deskId) || !isset($sentTime)) {
throw new BadRequestHttpException('Missing required fields');
}
$accountId = $this->getAccountId();
$conversations = ChatConversation::getByClient($clientOpenId, $accountId, new \MongoId($deskId));
$conversationIds = ChatConversation::getIdList($conversations);
$chatMessages = ChatMessage::getByConversations($conversationIds, $perPage, $start, $sentTime);
$messages = [];
foreach ($chatMessages as $chatMessage) {
$messages[] = ['conversationId' => $chatMessage['conversationId'] . '', 'messageId' => $chatMessage->_id . '', 'content' => $chatMessage['content'], 'isReply' => $chatMessage['isReply'], 'sentTime' => $chatMessage['sentTime']];
}
return $messages;
}
public function actionStatistics()
{
$startTime = $this->getQuery('startTime');
$endTime = $this->getQuery('endTime');
$accountId = $this->getAccountId();
$condition = ['accountId' => $accountId, 'isDeleted' => BaseModel::NOT_DELETED];
if (!empty($startTime) && !empty($endTime)) {
$condition['createdAt'] = ['$gt' => new \MongoDate(TimeUtil::ms2sTime($startTime)), '$lt' => new \MongoDate(TimeUtil::ms2sTime($endTime))];
}
//get the original statistics from db.(raw data)
$clientCount = ChatConversation::getClientCount($condition);
$conversationCount = ChatConversation::count($condition);
$clientMessageCount = ChatMessage::countClientMessage($condition);
$conversationDailyStatistics = ChatConversation::getDailyData($condition);
$messageDailyStatistics = ChatMessage::getDailyData($condition);
//format the statistics for chart
$categories = [];
$messageCountSeries = [];
$clientCountSeries = [];
$conversationCountSeries = [];
foreach ($conversationDailyStatistics as $conversationDay) {
foreach ($messageDailyStatistics as $messageDay) {
if ($conversationDay['date'] == $messageDay['date']) {
$conversationDay['messageCount'] = $messageDay['messageCount'];
}
}
if (empty($conversationDay['messageCount'])) {
$conversationDay['messageCount'] = 0;
}
$categories[] = $conversationDay['date'];
$messageCountSeries[] = $conversationDay['messageCount'];
$clientCountSeries[] = $conversationDay['clientCount'];
$conversationCountSeries[] = $conversationDay['conversationCount'];
}
$statistics = ['categories' => $categories, 'series' => [['name' => 'helpdesk_users_count', 'data' => $clientCountSeries], ['name' => 'helpdesk_sessions_count', 'data' => $conversationCountSeries], ['name' => 'helpdesk_sent_message_count', 'data' => $messageCountSeries]]];
return ['clientCount' => $clientCount, 'conversationCount' => $conversationCount, 'clientMessageCount' => $clientMessageCount, 'statistics' => $statistics];
}
/**
* Get message history
*
* <b>Request Type: </b>GET<br/>
* <b>Request Endpoint: </b>http://{server-domain}/api/chat/conversation/message-history/{id}
* <b>Summary: </b> This api is for get message history.<br/>
*
* <b>Request Parameters: </b><br/>
* accesstoken: string<br/>
* per-page: int<br/>
* page: int<br/>
* start: int<br/>
* deskId: string, id of the desk.<br/>
* clientOpenId: string, the openId of the client.<br/>
*
* <b>Response Example: </b><br/>
* [
* {
* "conversationId": "54f401fbe9c2fbe2388b4567",
* "content": {
* "msgType": "TEXT",
* "body": "dfgd"
* },
* "isReply": false,
* "sentTime": 1425277474000
* },
* {
* "conversationId": "54f401fbe9c2fbe2388b4567",
* "content": {
* "msgType": "TEXT",
* "body": "nbbnbnn"
* },
* "isReply": true,
* "sentTime": 1425277469000
* },
* {
* "conversationId": "54f401fbe9c2fbe2388b4567",
* "content": {
* "msgType": "TEXT",
* "body": "asdasd"
* },
* "isReply": true,
* "sentTime": 1425277464000
* }
* ]
*/
public function actionMessageHistory()
{
$deskId = $this->getQuery('deskId');
$clientOpenId = $this->getQuery('clientOpenId');
$page = $this->getQuery('page', 1);
$perPage = $this->getQuery('per-page', 10);
$start = $this->getQuery('start', 0);
$start = empty($start) ? ($page - 1) * $perPage : $start;
$end = $start + $perPage;
if (empty($clientOpenId)) {
throw new BadRequestHttpException('Missing required fields');
}
$accountId = $this->getAccountId();
if (!empty($deskId)) {
$deskId = new \MongoId($deskId);
}
$conversations = ChatConversation::getByClient($clientOpenId, $accountId, $deskId);
$conversationIds = ChatConversation::getIdList($conversations);
$chatMessages = ChatMessage::getByConversations($conversationIds, $perPage, $start);
$messages = [];
foreach ($chatMessages as $chatMessage) {
$messages[] = ['conversationId' => (string) $chatMessage['conversationId'], 'content' => $chatMessage['content'], 'isReply' => $chatMessage['isReply'], 'sentTime' => $chatMessage['sentTime']];
}
return $messages;
}
public function perform()
{
$args = $this->args;
$message = $args['message'];
$type = $message['msgType'];
$content = $message['content'];
$WEConnectAccountInfo = $args['account'];
$WEConnectUserInfo = $args['user'];
$accountId = new \MongoId($args['accountId']);
$accountInfoType = null;
$source = null;
switch ($WEConnectAccountInfo['channel']) {
case 'WEIBO':
$source = ChatConversation::TYPE_WEIBO;
$accountInfoType = 'WEIBO';
break;
case 'ALIPAY':
$source = ChatConversation::TYPE_ALIPAY;
$accountInfoType = 'ALIPAY';
break;
case 'WEIXIN':
$source = ChatConversation::TYPE_WECHAT;
$accountInfoType = $WEConnectAccountInfo['accountType'];
break;
default:
throw new BadRequestHttpException("Unsupported channel type");
break;
}
$client = ['nick' => $WEConnectUserInfo['nickname'], 'avatar' => $WEConnectUserInfo['headerImgUrl'], 'openId' => $WEConnectUserInfo['id'], 'originId' => $WEConnectUserInfo['originId'], 'source' => $source, 'sourceChannel' => $WEConnectUserInfo['accountId'], 'accountId' => $accountId, 'accountInfo' => ['type' => $accountInfoType, 'name' => $WEConnectAccountInfo['name']]];
ResqueUtil::log(['message' => 'get message from wechat', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo, 'accountId' => $accountId]);
if (empty($type) || empty($content)) {
ResqueUtil::log(['message' => 'missing required fields', 'senario' => 'accepting messages from WeConnect', 'WEConnectAccountInfo' => $WEConnectAccountInfo, 'WEConnectUserInfo' => $WEConnectUserInfo]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
try {
if ('EVENT' === $type) {
switch ($content) {
case 'CONNECT':
$isInWorkingHour = HelpDeskSetting::isInWorkingHours($accountId);
if ($isInWorkingHour) {
if (empty($WEConnectAccountInfo)) {
ResqueUtil::log(['message' => 'Account parameters missing', 'senario' => 'Wechat message, event connect']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_ERROR);
return;
}
//check if the wechat enduser has connected to a helpdesk
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (!empty($conversation)) {
ResqueUtil::log(['message' => 'Have connect to helpdesk already', 'senario' => 'Wechat message, event connect', 'user' => $WEConnectUserInfo, 'accountId' => $accountId]);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_CUSTOM, ChatConversation::NO_DUPLICATE_CLIENT);
return;
}
return HelpDesk::connect($client, $accountId);
} else {
//send the disconnect event to WeConnect
Yii::$app->weConnect->sendCustomerServiceMessage($WEConnectUserInfo['id'], $WEConnectUserInfo['accountId'], ['msgType' => ChatConversation::WECHAT_MESSAGE_TYPE_EVENT, 'content' => 'DISCONNECT']);
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_NONWORKING);
}
break;
case 'DISCONNECT':
//get the conversationId
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId, ['type' => 'left']);
if (empty($conversation)) {
return ['status' => 'ok'];
}
//disconnect
return HelpDesk::disconnect($conversation->_id, ['type' => 'brake']);
break;
default:
throw new BadRequestHttpException("Unsupported event content type");
break;
}
} else {
//get the conversation information
$conversation = ChatConversation::findOpenByClientId($WEConnectUserInfo['id'], $accountId);
if (empty($conversation)) {
$pendingClient = PendingClient::findOne(['openId' => $WEConnectUserInfo['id'], 'accountId' => $accountId]);
if (!empty($pendingClient)) {
HelpDesk::sendSystemReplyByType($client, $accountId, HelpDeskSetting::REPLY_WAITTING);
return ['status' => 'ok'];
} else {
return HelpDesk::connect($client, $accountId);
}
}
$desk = $conversation->desk;
$desk['id'] = (string) $desk['id'];
$client = $conversation->client;
$sentTime = TimeUtil::msTime();
//trigger send message event
$name = ChatConversation::EVENT_CHAT_MESSAGE;
$data = ['conversationId' => (string) $conversation->_id, 'desk' => $desk, 'client' => $client, 'chatMessage' => ['content' => ['msgType' => $type, 'body' => $content], 'sentTime' => $sentTime], 'isReply' => false];
//add chatMessage record
$chatMessage = ChatMessage::saveRecord(['msgType' => $type, 'body' => $content], $sentTime, false, $conversation->_id, $accountId);
//helpDesk web client message
$channels = [ChatConversation::getChannelName($desk['id'], $client['openId'])];
$data['messageId'] = (string) $chatMessage->_id;
Yii::$app->tuisongbao->triggerEvent($name, $data, $channels);
//helpDesk mobile client message
$pushExtra = ['messageId' => (string) $chatMessage->_id, 'openId' => $client['openId'], 'conversationId' => (string) $conversation->_id, 'sentTime' => $chatMessage->sentTime];
$pushMessage = empty($client['nick']) ? $content : $client['nick'] . '：' . $content;
ChatConversation::pushMessage($desk['id'], ChatConversation::EVENT_CHAT_MESSAGE, $pushExtra, $pushMessage);
return ['status' => 'ok'];
}
} catch (Exception $e) {
LogUtil::error(['message' => $e->getMessage()], 'helpdesk');
return HelpDesk::sendSystemReplyByType($client, $account, HelpDeskSetting::REPLY_ERROR);
}
}
public static function saveRecord($content, $sentTime, $isReply, $conversationId, $accountId)
{
$chatMessage = new ChatMessage();
$chatMessage->content = $content;
$chatMessage->sentTime = $sentTime;
$chatMessage->isReply = $isReply;
$chatMessage->conversationId = $conversationId;
$chatMessage->accountId = $accountId;
if (!$chatMessage->save()) {
LogUtil::error(['message' => 'save chatMessage failed', 'error' => $chatMessage->errors], 'helpdesk');
throw new ServerErrorHttpException('save chatConversation failed');
}
//update the lastChatTime for chatConversation
ChatConversation::setLastChatTime($sentTime, $conversationId);
return $chatMessage;
}
