/**
* Create a new ticket
* @param TicketRequest $request
* @return $this|\Illuminate\Http\RedirectResponse
*/
public function store(TicketRequest $request)
{
try {
$ticket = new Ticket(['account_id' => get_user()->account_id, 'email_address' => get_user()->email_address, 'subject' => $request->input('subject'), 'description' => $request->input('description'), 'ticket_group_id' => Config::get("customer_portal.ticket_group_id"), 'user_id' => Config::get("customer_portal.ticket_user_id"), 'priority' => Config::get("customer_portal.ticket_priority"), 'inbound_email_account_id' => Config::get("customer_portal.inbound_email_account_id")]);
} catch (Exception $e) {
Log::error($e->getMessage());
return redirect()->back()->withErrors(trans("errors.failedToCreateTicket"))->withInput();
}
$accountTicketController = new AccountTicketController();
try {
$accountTicketController->createTicket($ticket, get_user()->contact_name, get_user()->email_address);
} catch (Exception $e) {
Log::error($e->getMessage());
return redirect()->back()->withErrors(trans("errors.failedToCreateTicket"))->withInput();
}
$this->clearTicketCache();
return redirect()->action("TicketController@index")->with('success', trans("tickets.ticketCreated"));
}
/**
* Actual process of storing Ticket
*
* @param TicketRequest $request
* @return \Illuminate\Http\RedirectResponse|\Illuminate\Routing\Redirector
*/
public function store(TicketRequest $request)
{
$input = $request->all();
Ticket::create($input);
return redirect('/tickets')->with(['flash_message' => 'You have successfully updated the ticket', 'flash_message_important' => true]);
}
/**
* Update the specified resource in storage.
*
* @param int $id
* @param TicketRequest $request
* @return Response
*/
public function update($id, TicketRequest $request)
{
$ticket = Ticket::findOrFail($id);
$ticket->update($request->all());
// update users in pivot table
$this->syncUsers($ticket, $request['user_list']);
return redirect("tickets/{$id}");
}
/**
* Actual process of storing Ticket
*
* @param TicketRequest $request
* @return Redirector
*/
public function store(TicketRequest $request)
{
$input = $request->all();
$this->ticket->create($input);
return redirect('/user/profile')->with(['flash_message' => 'You have successfully created a ticket', 'flash_message_important' => true]);
}
public function update(TicketRequest $request, Ticket $ticket)
{
if (!Entrust::can('edit_ticket')) {
return redirect('/dashboard')->withErrors(config('constants.NA'));
}
if (!Helper::getMode()) {
return redirect()->back()->withErrors(config('constants.DISABLE_MESSAGE'));
}
$data = $request->except('user_id');
$ticket->fill($data)->save();
$service_time = Helper::getServiceTime($ticket->ticket_priority);
if ($service_time['resolution_time_type'] == 'business_hour') {
$ticket->resolution_due_time = Helper::calculateDueTime($service_time['resolution_time'], $ticket->created_at);
} else {
$ticket->resolution_due_time = date('Y-m-d H:i', $service_time['resolution_time'] * 60 + strtotime($ticket->created_at));
}
if ($service_time['response_time_type'] == 'business_hour') {
$ticket->response_due_time = Helper::calculateDueTime($service_time['response_time'], $ticket->created_at);
} else {
$ticket->response_due_time = date('Y-m-d H:i', $service_time['response_time'] * 60 + strtotime($ticket->created_at));
}
$ticket->save();
Helper::updateCustomField($this->form, $ticket->id, $data);
$ticket->assignedUser()->sync($request->input('user_id') ?: []);
return redirect()->back()->withSuccess(config('constants.ADDED'));
}
