public function handle_process($process, $options = array())
{
switch ($process) {
case 'send_shub_message':
$message_count = 0;
if (check_admin_referer('shub_send-message') && isset($options['shub_message_id']) && (int) $options['shub_message_id'] > 0 && isset($_POST['ucm_message']) && !empty($_POST['ucm_message'])) {
// we have a social message id, ready to send!
// which ucm accounts are we sending too?
$ucm_accounts = isset($_POST['compose_ucm_id']) && is_array($_POST['compose_ucm_id']) ? $_POST['compose_ucm_id'] : array();
foreach ($ucm_accounts as $ucm_account_id => $send_products) {
$ucm_account = new shub_ucm_account($ucm_account_id);
if ($ucm_account->get('shub_ucm_id') == $ucm_account_id) {
/* @var $available_products shub_ucm_product[] */
$available_products = $ucm_account->get('products');
if ($send_products) {
foreach ($send_products as $ucm_product_id => $tf) {
if (!$tf) {
continue;
}
// shouldnt happen
switch ($ucm_product_id) {
case 'share':
// doing a status update to this ucm account
$ucm_message = new shub_ucm_message($ucm_account, false, false);
$ucm_message->create_new();
$ucm_message->update('shub_ucm_product_id', 0);
$ucm_message->update('shub_message_id', $options['shub_message_id']);
$ucm_message->update('shub_ucm_id', $ucm_account->get('shub_ucm_id'));
$ucm_message->update('summary', isset($_POST['ucm_message']) ? $_POST['ucm_message'] : '');
$ucm_message->update('title', isset($_POST['ucm_title']) ? $_POST['ucm_title'] : '');
$ucm_message->update('link', isset($_POST['ucm_link']) ? $_POST['ucm_link'] : '');
if (isset($_POST['track_links']) && $_POST['track_links']) {
$ucm_message->parse_links();
}
$ucm_message->update('type', 'share');
$ucm_message->update('data', json_encode($_POST));
$ucm_message->update('user_id', get_current_user_id());
// do we send this one now? or schedule it later.
$ucm_message->update('shub_status', _shub_MESSAGE_STATUS_PENDINGSEND);
if (isset($options['send_time']) && !empty($options['send_time'])) {
// schedule for sending at a different time (now or in the past)
$ucm_message->update('last_active', $options['send_time']);
} else {
// send it now.
$ucm_message->update('last_active', 0);
}
if (isset($_FILES['ucm_picture']['tmp_name']) && is_uploaded_file($_FILES['ucm_picture']['tmp_name'])) {
$ucm_message->add_attachment($_FILES['ucm_picture']['tmp_name']);
}
$now = time();
if (!$ucm_message->get('last_active') || $ucm_message->get('last_active') <= $now) {
// send now! otherwise we wait for cron job..
if ($ucm_message->send_queued(isset($_POST['debug']) && $_POST['debug'])) {
$message_count++;
}
} else {
$message_count++;
if (isset($_POST['debug']) && $_POST['debug']) {
echo "message will be sent in cron job after " . shub_print_date($ucm_message->get('last_active'), true);
}
}
break;
case 'blog':
// doing a blog post to this ucm account
// not possible through api
break;
default:
// posting to one of our available products:
// see if this is an available product.
if (isset($available_products[$ucm_product_id])) {
// push to db! then send.
$ucm_message = new shub_ucm_message($ucm_account, $available_products[$ucm_product_id], false);
$ucm_message->create_new();
$ucm_message->update('shub_ucm_product_id', $available_products[$ucm_product_id]->get('shub_ucm_product_id'));
$ucm_message->update('shub_message_id', $options['shub_message_id']);
$ucm_message->update('shub_ucm_id', $ucm_account->get('shub_ucm_id'));
$ucm_message->update('summary', isset($_POST['ucm_message']) ? $_POST['ucm_message'] : '');
$ucm_message->update('title', isset($_POST['ucm_title']) ? $_POST['ucm_title'] : '');
if (isset($_POST['track_links']) && $_POST['track_links']) {
$ucm_message->parse_links();
}
$ucm_message->update('type', 'product_post');
$ucm_message->update('link', isset($_POST['link']) ? $_POST['link'] : '');
$ucm_message->update('data', json_encode($_POST));
$ucm_message->update('user_id', get_current_user_id());
// do we send this one now? or schedule it later.
$ucm_message->update('shub_status', _shub_MESSAGE_STATUS_PENDINGSEND);
if (isset($options['send_time']) && !empty($options['send_time'])) {
// schedule for sending at a different time (now or in the past)
$ucm_message->update('last_active', $options['send_time']);
} else {
// send it now.
$ucm_message->update('last_active', 0);
}
if (isset($_FILES['ucm_picture']['tmp_name']) && is_uploaded_file($_FILES['ucm_picture']['tmp_name'])) {
$ucm_message->add_attachment($_FILES['ucm_picture']['tmp_name']);
}
$now = time();
if (!$ucm_message->get('last_active') || $ucm_message->get('last_active') <= $now) {
// send now! otherwise we wait for cron job..
if ($ucm_message->send_queued(isset($_POST['debug']) && $_POST['debug'])) {
$message_count++;
}
} else {
$message_count++;
if (isset($_POST['debug']) && $_POST['debug']) {
echo "message will be sent in cron job after " . shub_print_date($ucm_message->get('last_active'), true);
}
}
} else {
// log error?
}
}
}
}
}
}
}
return $message_count;
break;
}
parent::handle_process($process, $options);
}
public function load_latest_item_data($debug = false)
{
// serialise this result into ucm_data.
if (!$this->account) {
echo 'No ucm account linked, please try again';
return;
}
$api = $this->account->get_api();
$ucm_product_id = $this->get('network_key');
if (!$ucm_product_id) {
echo 'No ucm product id found';
return;
}
// we keep a record of the last message received so we know where to stop checking the feed
$last_message_received = (int) $this->get('last_message');
// dont want to import ALL tickets, so we pick a 20 day limit if we haven't done this yet
if (!$last_message_received) {
$last_message_received = strtotime('-20 days');
}
// $last_message_received = false;
SupportHub::getInstance()->log_data(_SUPPORT_HUB_LOG_INFO, 'ucm', 'Loading latest tickets for product (' . $ucm_product_id . ') "' . $this->get('product_name') . '" modified since ' . shub_print_date($last_message_received, true));
// find any messages from this particular UCM product that have been updated since our last scrape time.
$tickets = $api->api('ticket', 'list', array('search' => array('faq_product_id' => $ucm_product_id, 'time_from' => $last_message_received, 'status_id' => 0)));
if ($debug) {
echo "Getting the latest tickets for product: " . $ucm_product_id . " (last message in database is from " . shub_print_date($last_message_received, true) . ")<br>\n";
}
$newest_message_received = 0;
$count = 0;
if (isset($tickets['reply_options'])) {
$this->account->save_account_data(array('reply_options' => $tickets['reply_options']));
}
if (isset($tickets['tickets'])) {
foreach ($tickets['tickets'] as $ticket) {
$message_time = $ticket['last_message_timestamp'];
$newest_message_received = max($newest_message_received, $message_time);
//if($message_time <= $last_message_received)break; // all done here.
$ucm_message = new shub_ucm_message($this->account, $this, false);
$ucm_message->load_by_network_key($ticket['ticket_id'], $ticket, 'ticket', $debug);
$count++;
if ($debug) {
?>
<div>
<pre> Imported Ticket ID: <?php
echo $ucm_message->get('network_key');
?>
with <?php
echo $ticket['message_count'];
?>
message. </pre>
</div>
<?php
}
}
} else {
SupportHub::getInstance()->log_data(_SUPPORT_HUB_LOG_ERROR, 'ucm', 'Failed to get a reply from the API for product ' . $ucm_product_id . ' "', $tickets);
}
// get user, return envato_codes in meta
SupportHub::getInstance()->log_data(_SUPPORT_HUB_LOG_INFO, 'ucm', 'Imported ' . $count . ' product tickets into database (from a total of ' . count($tickets['tickets']) . ' returned by the api)');
if ($debug) {
echo " imported {$count} new product tickets <br>";
}
$this->update('last_message', $newest_message_received);
$this->update('last_checked', time());
}
