/**
* Runs when new ticket is created
* @param object $ticket
* @param object $customer [optional]
* @return
*/
public function ticketNew($ticket, $customer = null)
{
// If email notifications are not disabled, notify admin
$department = $ticket->getDepartment();
/*parse content for send into mail*/
$originalContent = $ticket->getContent();
$parsedContent = $this->_parseContent($ticket);
$ticket->setContent(nl2br($parsedContent));
$ticket->setContent($this->_processContent($ticket->getContent(), array('ticket' => $ticket, 'department' => $department)));
if ($department->getEnabled() && $department->getNotify()) {
// Notify admin/department
$tpl = $department->getToAdminNewEmail();
$sender = array('name' => $customer->getName(), 'email' => $customer->getEmail());
$recipientEmail = $department->getContact();
$recipientName = $department->getName();
$mailTemplate = $this->_getMailTemplate($ticket, $department);
if (!is_null($mailTemplate)) {
$this->log('Sending mail about new ticket ' . $ticket->getUid() . ' to department ' . $recipientName . '<' . $recipientEmail . '>');
$mailTemplate->setDesignConfig(array('area' => 'backend', 'store' => $ticket->getStoreId()))->sendTransactional($tpl, $sender, $recipientEmail, $recipientName, array('ticket' => $ticket, 'department' => $department), $ticket->getStoreId());
}
}
if ($customer) {
$recipientEmail = is_string($customer) ? $customer : $customer->getEmail();
$recipientName = is_string($customer) ? $customer : $customer->getName();
} else {
$recipientEmail = $ticket->getCustomerEmail();
$recipientName = $ticket->getCustomerName();
}
if ($recipientEmail) {
if ($ticket->getCreatedBy() == 'admin') {
$tpl = $department->getNewFromAdminToCustomer();
} else {
$tpl = $department->getToCustomerNewEmail();
}
$sender = $department->getSender();
$mailTemplate = $this->_getMailTemplate($ticket, $department);
if (isset($mailTemplate) && !is_null($mailTemplate)) {
$this->log('Sending mail about new ticket ' . $ticket->getUid() . ' to customer ' . $recipientName . '<' . $recipientEmail . '>');
$mailTemplate->setDesignConfig(array('area' => 'frontend', 'store' => $ticket->getStoreId()))->sendTransactional($tpl, $sender, $recipientEmail, $recipientName, array('ticket' => $ticket, 'department' => $department), $ticket->getStoreId());
}
}
$ticket->setContent($originalContent);
}
/**
* Callback to render the "Name" metabox.
*
* @access private
* @since 0.8
* @param object $entry An instance of the cnEntry object.
* @param array $metabox The metabox attributes array set in self::register().
* @return void
*/
public static function name($entry, $metabox, $atts = array())
{
// Grab an instance of the Connections object.
$instance = Connections_Directory();
// This array will store field group IDs as the fields are registered.
// This array will be checked for an existing ID before rendering
// a field to prevent multiple field group IDs from being rendered.
$groupIDs = array();
// This array will store field IDs as the fields are registered.
// This array will be checked for an existing ID before rendering
// a field to prevent multiple field IDs from being rendered.
$fieldIDs = array();
$defaults = array('type' => array('individual', 'organization', 'family'), 'individual' => array('meta' => array('name' => array('show' => TRUE, 'field' => array('prefix' => array('id' => 'honorific_prefix', 'show' => TRUE, 'label' => __('Prefix', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getHonorificPrefix()) > 0 ? $entry->getHonorificPrefix('edit') : '', 'before' => '<span id="cn-name-prefix">', 'after' => '</span>'), 'first' => array('id' => 'first_name', 'show' => TRUE, 'label' => __('First Name', 'connections'), 'required' => TRUE, 'type' => 'text', 'value' => strlen($entry->getFirstName()) > 0 ? $entry->getFirstName('edit') : '', 'before' => '<span id="cn-name-first">', 'after' => '</span>'), 'middle' => array('id' => 'middle_name', 'show' => TRUE, 'label' => __('Middle Name', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getMiddleName()) > 0 ? $entry->getMiddleName('edit') : '', 'before' => '<span id="cn-name-middle">', 'after' => '</span>'), 'last' => array('id' => 'last_name', 'show' => TRUE, 'label' => __('Last Name', 'connections'), 'required' => TRUE, 'type' => 'text', 'value' => strlen($entry->getLastName()) > 0 ? $entry->getLastName('edit') : '', 'before' => '<span id="cn-name-last">', 'after' => '</span>'), 'suffix' => array('id' => 'honorific_suffix', 'show' => TRUE, 'label' => __('Suffix', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getHonorificSuffix()) > 0 ? $entry->getHonorificSuffix('edit') : '', 'before' => '<span id="cn-name-suffix">', 'after' => '</span>'))), 'title' => array('show' => TRUE, 'field' => array('title' => array('id' => 'title', 'show' => TRUE, 'label' => __('Title', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getTitle()) > 0 ? $entry->getTitle('edit') : ''))), 'organization' => array('show' => TRUE, 'field' => array('organization' => array('id' => 'organization', 'show' => TRUE, 'label' => __('Organization', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getOrganization()) > 0 ? $entry->getOrganization('edit') : ''))), 'department' => array('show' => TRUE, 'field' => array('department' => array('id' => 'department', 'show' => TRUE, 'label' => __('Department', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getDepartment()) > 0 ? $entry->getDepartment('edit') : ''))))), 'organization' => array('meta' => array('organization' => array('show' => TRUE, 'field' => array('organization' => array('id' => 'organization', 'show' => TRUE, 'label' => __('Organization', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getOrganization()) > 0 ? $entry->getOrganization('edit') : ''))), 'department' => array('show' => TRUE, 'field' => array('department' => array('id' => 'department', 'show' => TRUE, 'label' => __('Department', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getDepartment()) > 0 ? $entry->getDepartment('edit') : ''))), 'contact' => array('show' => TRUE, 'field' => array('contact_first_name' => array('id' => 'contact_first_name', 'show' => TRUE, 'label' => __('Contact First Name', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getContactFirstName()) > 0 ? $entry->getContactFirstName('edit') : '', 'before' => '<span class="cn-half-width" id="cn-contact-first-name">', 'after' => '</span>'), 'contact_last_name' => array('id' => 'contact_last_name', 'show' => TRUE, 'label' => __('Contact Last Name', 'connections'), 'required' => FALSE, 'type' => 'text', 'value' => strlen($entry->getContactLastName()) > 0 ? $entry->getContactLastName('edit') : '', 'before' => '<span class="cn-half-width" id="cn-contact-last-name">', 'after' => '</span>'))))), 'family' => array('callback' => array(__CLASS__, 'family'), 'meta' => array()));
$atts = wp_parse_args(apply_filters('cn_metabox_name_atts', $atts), $defaults);
foreach ((array) $atts['type'] as $entryType) {
if (array_key_exists($entryType, $atts)) {
if (isset($atts[$entryType]['callback'])) {
call_user_func($atts[$entryType]['callback'], $entry, $atts[$entryType]['meta']);
continue;
}
/*
* Dump the output in a var that way it can mre more easily broke up and filters added later.
*/
$out = '';
foreach ($atts[$entryType]['meta'] as $type => $meta) {
if (in_array($type, $groupIDs)) {
continue;
} else {
$groupIDs[] = $type;
}
$out .= '<div class="cn-metabox" id="cn-metabox-section-' . $type . '">' . PHP_EOL;
if ($meta['show'] == TRUE) {
foreach ($meta['field'] as $field) {
if (in_array($field['id'], $fieldIDs)) {
continue;
} else {
$fieldIDs[] = $field['id'];
}
if ($field['show']) {
$defaults = array('type' => '', 'class' => array(), 'id' => '', 'style' => array(), 'options' => array(), 'value' => '', 'required' => FALSE, 'label' => '', 'before' => '', 'after' => '', 'return' => TRUE);
$field = wp_parse_args($field, $defaults);
$out .= cnHTML::field(array('type' => $field['type'], 'class' => $field['class'], 'id' => $field['id'], 'style' => $field['style'], 'options' => $field['options'], 'required' => $field['required'], 'label' => $field['label'], 'before' => $field['before'], 'after' => $field['after'], 'return' => TRUE), $field['value']);
}
}
}
$out .= '</div>' . PHP_EOL;
}
echo $out;
}
}
}
/**
* Outputs entry data JSON encoded in HTML data attribute.
* This is an action called by the `cn_action_entry_after` hook.
*
* @access public
* @since 0.8
* @uses wp_parse_args()
* @param array $atts Shortcode $atts passed by the `cn_action_entry_after` action hook.
* @param object $entry An instance the the cnEntry object.
*
* @return string
*/
public static function JSON($atts, $entry)
{
$defaults = array('tag' => 'div', 'before' => '', 'after' => '', 'return' => FALSE, 'show_addresses' => TRUE, 'show_phone_numbers' => TRUE, 'show_email' => TRUE, 'show_im' => TRUE, 'show_social_media' => TRUE, 'show_links' => TRUE, 'show_dates' => TRUE, 'show_bio' => TRUE, 'show_notes' => TRUE);
$atts = wp_parse_args($atts, $defaults);
$data = array('type' => $entry->getEntryType(), 'id' => $entry->getId(), 'ruid' => $entry->getRuid(), 'slug' => $entry->getSlug(), 'name' => array('full' => $entry->getName($atts), 'prefix' => $entry->getHonorificPrefix(), 'first' => $entry->getFirstName(), 'middle' => $entry->getMiddleName(), 'last' => $entry->getLastName(), 'suffix' => $entry->getHonorificSuffix()), 'title' => $entry->getTitle(), 'organization' => $entry->getOrganization(), 'department' => $entry->getDepartment(), 'contact_name' => array('full' => $entry->getContactName(), 'first' => $entry->getContactFirstName(), 'last' => $entry->getContactLastName()), 'family_name' => $entry->getFamilyName(), 'family_members' => $entry->getFamilyMembers(), 'categories' => $entry->getCategory(), 'meta' => $entry->getMeta($atts));
if ($atts['show_addresses']) {
$data['addresses'] = $entry->getAddresses($atts);
}
if ($atts['show_phone_numbers']) {
$data['phone_numbers'] = $entry->getPhoneNumbers($atts);
}
if ($atts['show_email']) {
$data['email_addresses'] = $entry->getEmailAddresses($atts);
}
if ($atts['show_im']) {
$data['im'] = $entry->getIm($atts);
}
if ($atts['show_social_media']) {
$data['social_media'] = $entry->getSocialMedia($atts);
}
if ($atts['show_links']) {
$data['links'] = $entry->getLinks($atts);
}
if ($atts['show_dates']) {
$data['dates'] = $entry->getDates($atts);
}
if ($atts['show_bio']) {
$data['bio'] = $entry->getBio();
}
if ($atts['show_notes']) {
$data['notes'] = $entry->getNotes();
}
$out = sprintf('<%1$s class="cn-entry-data-json" data-entry-data-json=\'%2$s\'></%1$s>', $atts['tag'], htmlspecialchars(json_encode($data), ENT_QUOTES, 'UTF-8'));
$out = (empty($atts['before']) ? '' : $atts['before']) . $out . (empty($atts['after']) ? '' : $atts['after']) . PHP_EOL;
return self::echoOrReturn($atts['return'], $out);
}
/**
* The core method that processes the content according to the
* entry part that the shortcode should add to the content.
*
* @access private
* @since 0.8
* @param array $atts The shortcode attributes array.
* @param string $content The content captured between an open/close shortcode.
* @param string $tag The shortcode tag.
*
* @return string The processed content.
*/
public function shortcode($atts, $content = '', $tag = 'cn_entry')
{
// Bail if self::$entry is not set because an instance of the cnEntry object is required.
if (is_null($this->entry)) {
return '';
}
$defaults = array('part' => '');
// Normally we'd use shortcode_atts, but that strips keys from $atts that do not exist in $defaults.
// Since $atts can contain various option for the different callback methods, we'll use wp_parse_args()
// which leaves keys that do not exist in $atts.
$atts = wp_parse_args($atts, $defaults);
// All the core methods in the cnEntry_HTML class echo by default, make sure to return instead.
$atts['return'] = TRUE;
switch ($atts['part']) {
case 'name':
$out = $this->entry->getName($atts);
break;
case 'title':
$out = $this->entry->getTitle();
break;
case 'organization':
$out = $this->entry->getOrganization();
break;
case 'department':
$out = $this->entry->getDepartment();
break;
case 'contact':
$out = $this->entry->getContactName($atts);
break;
case 'family_relationships':
$out = $this->entry->getFamilyMembers($atts);
break;
case 'addresses':
add_shortcode('cn_address', array($this, 'address'));
$out = has_shortcode($content, 'cn_address') ? do_shortcode($content) : '';
remove_shortcode('cn_address');
break;
case 'phone_numbers':
add_shortcode('cn_phone', array($this, 'phone'));
$out = has_shortcode($content, 'cn_phone') ? do_shortcode($content) : '';
remove_shortcode('cn_phone');
break;
case 'email':
add_shortcode('cn_email', array($this, 'email'));
$out = has_shortcode($content, 'cn_email') ? do_shortcode($content) : '';
remove_shortcode('cn_email');
break;
case 'im':
add_shortcode('cn_im', array($this, 'im'));
$out = has_shortcode($content, 'cn_im') ? do_shortcode($content) : '';
remove_shortcode('cn_im');
break;
case 'social_networks':
add_shortcode('cn_social_network', array($this, 'socialNetwork'));
$out = has_shortcode($content, 'cn_social_network') ? do_shortcode($content) : '';
remove_shortcode('cn_social_network');
break;
case 'links':
add_shortcode('cn_link', array($this, 'link'));
$out = has_shortcode($content, 'cn_link') ? do_shortcode($content) : '';
remove_shortcode('cn_link');
break;
case 'dates':
add_shortcode('cn_date', array($this, 'date'));
$out = has_shortcode($content, 'cn_date') ? do_shortcode($content) : '';
remove_shortcode('cn_date');
break;
case 'bio':
$out = $this->entry->getBio();
break;
case 'notes':
$out = $this->entry->getNotes();
break;
default:
// Custom shortcodes can be applied to the content using this filter.
$out = apply_filters('cn_entry_part-' . $part, $content, $atts, $this->entry);
break;
}
return $out;
}
/**
* Returns Ticket details from object
*
* @param object $_ticketObject
*
* @return array $_ticket
*/
public function getTicketDetailsByObject($_ticketObject)
{
$_ticket = array();
$_ticket['ticketid'] = $_ticketObject->getId();
$_ticket['displayticketid'] = $_ticketObject->getDisplayId();
$_ticket['departmentid'] = $_ticketObject->getDepartmentId();
$_ticket['department'] = $_ticketObject->getDepartment()->getTitle();
$_ticket['ticketstatusid'] = $_ticketObject->getStatusId();
$_ticket['status'] = $_ticketObject->getStatus()->getTitle();
$_ticket['statusbgcolor'] = $_ticketObject->getStatus()->getStatusBackgroundColor();
$_ticket['priorityid'] = $_ticketObject->getPriorityId();
$_ticket['priority'] = $_ticketObject->getPriority()->getTitle();
$_ticket['prioritybgcolor'] = $_ticketObject->getPriority()->getBackgroundColor();
$_ticket['userid'] = $_ticketObject->getUserId();
$_ticket['tickettypeid'] = $_ticketObject->getTypeId();
$_ticket['type'] = $_ticketObject->getType()->getTitle();
$_ticket['userid'] = $_ticketObject->getUserId();
$_ticket['fullname'] = $_ticketObject->getFullName();
$_ticket['email'] = $_ticketObject->getEmail();
$_ticket['ownerstaffid'] = $_ticketObject->getOwnerStaffId();
$_ticket['lastreplier'] = $_ticketObject->getLastReplier();
$_ticket['subject'] = $_ticketObject->getSubject();
$_ticket['dateline'] = $_ticketObject->getCreationTime();
$_ticket['lastactivity'] = $_ticketObject->getLastActivity();
return $_ticket;
}
