public function hangUpConversation($request, $response)
{/*{{{*/
$curOperator = DAL::get()->find_by_userid("TeleOperator", $this->curUser->id);
if ($curOperator->isNull())
{
throw new TelConfException('您没有开通坐席功能请联系管理员开通!');
}
$conversationId = $request->conversationid;
if(false == empty($conversationId))
{
TeleConversationClient::getInstance()->operatorEndConversation($curOperator, $conversationId);
}
return parent::DIRECT_OUTPUT;
}/*}}}*/
public function attendance($request, $response)
{
/*{{{*/
$options = array();
$queueId = $request->queueId;
$workId = $request->workId;
$queueList = $this->curOperator->returnServiceQueues();
$workIds = DAL::get()->queryWorkIds('TeleOperator', array_keys($queueList));
$fromDate = $request->fromDate;
$toDate = $request->toDate;
$fromDate = empty($fromDate) ? XDateTime::today()->toShortString() : $request->fromDate;
$toDate = empty($toDate) ? XDateTime::today()->toShortString() : $request->toDate;
$dayDiff = XDateTime::dayDiff(XDateTime::valueOf($fromDate), XDateTime::valueOf($toDate));
if (0 < $dayDiff) {
throw new TelConfException('每次仅可查询一天的数据');
}
$teleOperatorIds = DAL::get()->find_id_by_serviceQueueAndValid('TeleOperator', array_keys($queueList));
$options['teleOperatorIds'] = $teleOperatorIds;
$teleOperators = DAL::get()->find('TeleOperator', $teleOperatorIds);
if (false == empty($queueId)) {
$workIds = DAL::get()->queryWorkIds('TeleOperator', $queueId);
$selectedOperatorIds = DAL::get()->find_id_by_serviceQueueAndValid('TeleOperator', $queueId);
$options['teleOperatorIds'] = $selectedOperatorIds;
$options['queueId'] = $queueId;
$teleOperators = DAL::get()->find('TeleOperator', $selectedOperatorIds);
}
if (false == empty($workId)) {
$teleOperator = DAL::get()->find_by_workid('TeleOperator', $workId);
if (false == $teleOperator->isNull()) {
$options['teleOperatorIds'] = $teleOperator->id;
}
}
$options['fromDate'] = $fromDate;
$options['toDate'] = $toDate;
if ('calc' == $request->doaction && false == empty($queueId)) {
$ids = TeleConversationClient::getInstance()->attendance($options);
}
$logList = array();
if (false == empty($ids)) {
$logList = DAL::get()->find('TelLog', $ids);
}
$response->logList = $logList;
$response->teleOperators = $teleOperators;
$response->fromDate = $fromDate;
$response->toDate = $toDate;
$response->selectedQueueId = $queueId;
$response->selectedWorkId = $workId;
$response->queueList = $queueList;
$response->workIds = $workIds;
}
/**
* agentsOffWork
* 对上班的全部坐席强制下班
* @param mixed $request
* @param mixed $response
* @access public
* @return void
*/
public function agentsOffWork($request, $response)
{
/*{{{*/
$failResult = array();
$servicequeueIds = DAL::get()->find_all_ids('ServiceQueue');
$operatorIds = DAL::get()->queryTeleOperators('TeleOperator', $servicequeueIds);
if (false == empty($operatorIds)) {
foreach ($operatorIds as $operatorId) {
$res = TeleConversationClient::getInstance()->forceOffWork($operatorId);
if (false == $res) {
$operator = DAL::get()->find('TeleOperator', $operatorId);
$failResult[] = $operator->workId;
}
}
}
$msg = "坐席下班成功！";
if (false == empty($failResult)) {
$msg = '远程下班失败工号:' . implode(",", $failResult);
}
echo $msg;
return parent::DIRECT_OUTPUT;
}
