/**
* 复检动作
*/
public function actionAgain()
{
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
if ($this->_isPost()) {
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$this->_modelQuality = $this->_getGlobalData('Model_Quality', 'object');
$updateArr = array('again_status' => $_POST['again_status'], 'again_content' => $_POST['again_content'], 'again_time' => CURRENT_TIME, 'again_user_id' => $userClass['_id']);
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['work_order_id']), Model_OrderLog::AGAIN);
#------添加日志------#
if ($this->_modelQuality->update($updateArr, "Id={$_POST['Id']}")) {
$this->_utilMsg->showMsg(false);
} else {
$this->_utilMsg->showMsg(Tools::getLang('AGAIN_ERROR', __CLASS__), -2);
}
}
if ($_GET['doaction'] == 'option') {
//更改评价
$id = Tools::coerceInt($_GET['Id']);
$option = intval($_GET['option']);
$this->_modelQuality->update(array('option_id' => $option), "Id={$id}");
$this->_returnAjaxJson(array('status' => 1, 'msg' => '更改评价成功'));
}
if ($_GET['doaction'] == 'scorces') {
//更改分数
$id = Tools::coerceInt($_GET['Id']);
$scores = intval($_GET['scores']);
$this->_modelQuality->update(array('scores' => $scores), "Id={$id}");
$this->_returnAjaxJson(array('status' => 1, 'msg' => '更改分类成功'));
}
}
public function add($postArr)
{
if (empty($postArr['title'])) {
return array('status' => -2, 'msg' => '标题不能为空', 'href' => 2);
}
if (empty($postArr['content'])) {
return array('status' => -2, 'msg' => '内容不能为空', 'href' => 2);
}
$addArr = array();
$addArr['org_id'] = $postArr['org_id'];
$addArr['reply_user_id'] = $postArr['reply_user_id'];
$addArr['source'] = $postArr['source'];
$addArr['quality_status'] = $postArr['quality_status'];
$addArr['quality_user_id'] = $postArr['quality_user_id'];
$addArr['scores'] = $postArr['scores'];
$addArr['feedback'] = $postArr['feedback'];
$addArr['title'] = $postArr['title'];
$addArr['content'] = $postArr['content'];
if ($postArr['work_order_id']) {
$addArr['work_order_id'] = $postArr['work_order_id'];
#------添加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('Id' => $_POST['work_order_id']), Model_OrderLog::ADD_DOC);
#------添加日志------#
}
if ($postArr['qa_id']) {
$addArr['qa_id'] = $postArr['qa_id'];
}
$this->_utilRbac = $this->_getGlobalData('Util_Rbac', 'object');
$userClass = $this->_utilRbac->getUserClass();
$addArr['create_user_id'] = $userClass['_id'];
$addArr['create_time'] = CURRENT_TIME;
if (parent::add($addArr)) {
return array('status' => 1, 'msg' => '添加成功', 'href' => Tools::url(CONTROL, 'Document'));
} else {
return array('status' => 1, 'msg' => '添加失败', 'href' => 2);
}
}
/**
* 工单处理时长统计
*/
public function actionTime()
{
$gameTypes = $this->_getGlobalData('game_type');
$gameTypes = Model::getTtwoArrConvertOneArr($gameTypes, 'Id', 'name');
$operatorIds = $this->_getGlobalData('operator_list');
$operatorIds = Model::getTtwoArrConvertOneArr($operatorIds, 'Id', 'operator_name');
$vipIndex = Tools::getLang('VIP_LEVEL', 'Common');
$this->_modelRooms = $this->_getGlobalData('Model_Rooms', 'object');
$roomList = $this->_modelRooms->findAll();
$roomList = Model::getTtwoArrConvertOneArr($roomList, 'Id', 'name');
//$roomList['']=Tools::getLang('All','Common');
array_pop($vipIndex);
//弹出最后一个
if ($this->_isPost()) {
$selected = array();
if (!$_POST['game_type_id']) {
$this->_utilMsg->showMsg('请至少选择一个游戏类型', -1);
}
if (!$_POST['operator_id']) {
$this->_utilMsg->showMsg('请至少选择一个运营商', -1);
}
if (!$_POST['start_time'] || !$_POST['end_time']) {
$this->_utilMsg->showMsg('请指定时间范围', -1);
}
$selected['roomList'] = $_POST['roomList'];
$selected['game_type_id'] = $_POST['game_type_id'];
$selected['operator_id'] = $_POST['operator_id'];
$selected['start_time'] = $_POST['start_time'];
$selected['end_time'] = $_POST['end_time'];
$selected['vip_level'] = $_POST['vip_level'];
$this->_view->assign('selected', $selected);
$time = array('start_time' => strtotime($_POST['start_time']), 'end_time' => strtotime($_POST['end_time']));
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$dataList = $this->_modelOrderLog->statsTime($time, $_POST['game_type_id'], $_POST['operator_id'], $_POST['vip_level'], $_POST['roomList']);
$this->_view->assign('dataList', $dataList);
$this->_view->assign('display', true);
}
$this->_view->assign('roomList', $roomList);
$this->_view->assign('vipIndex', $vipIndex);
$this->_view->assign('gameTypes', $gameTypes);
$this->_view->assign('operatorList', $operatorIds);
$this->_utilMsg->createPackageNavBar();
$this->_view->display();
}
/**
* 删除某玩家的所有工单
*/
public function actionDelAll()
{
$userInfo = array('user_account' => trim($_REQUEST['user_account']), 'game_user_id' => trim($_REQUEST['user_id']), 'user_nickname' => trim(urldecode($_REQUEST['user_nickname'])));
$userInfo = array_filter($userInfo);
//检查用户信息是否都为空
if (!$userInfo) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'player empty', 'data' => null));
}
$gameId = intval($_REQUEST['game_id']);
if (!$gameId) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'error game_id', 'data' => null));
}
$serverMarking = trim($_REQUEST['server_marking']);
if (empty($serverMarking)) {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'server_marking empty', 'data' => null));
}
$this->_modelGameSerList = $this->_getGlobalData('Model_GameSerList', 'object');
$gameServerList = $this->_modelGameSerList->findByMarking($gameId, $serverMarking);
if (!$gameServerList) {
//未找到服务器
$this->_returnAjaxJson(array('status' => 0, 'info' => 'game server non-existent', 'data' => null));
}
$status = intval($_REQUEST['status']);
$this->_loadCore('Help_SqlSearch');
//载入sql工具
$this->_modelWorkOrder = $this->_getGlobalData('Model_WorkOrder', 'object');
$helpSqlSearch = new Help_SqlSearch();
$helpSqlSearch->set_tableName($this->_modelWorkOrder->tName());
$helpSqlSearch->set_field('Id');
//指定玩家
$helpSqlSearch->set_conditions(key($userInfo) . "='" . current($userInfo) . "'");
//来自游戏的工单
$helpSqlSearch->set_conditions('source=2');
//来自哪个游戏
$helpSqlSearch->set_conditions("game_type={$gameId}");
//确定某个服务器
$helpSqlSearch->set_conditions("game_server_id={$gameServerList['Id']}");
//处理状态，0：待受理（包括：1未受理，2受理中），3：已答复
if ($status != -1) {
if ($status == 3) {
$helpSqlSearch->set_conditions('status=3');
} else {
$helpSqlSearch->set_conditions('status>=1');
$helpSqlSearch->set_conditions('status<=2');
}
}
$sql = $helpSqlSearch->createSql();
$workOrderId = $this->_modelWorkOrder->select($sql);
$isOk = false;
if ($workOrderId) {
$workOrderId = Model::getTtwoArrConvertOneArr($workOrderId, 'Id', 'Id');
//增加每个工单的删除日志
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
foreach ($workOrderId as $id) {
$this->_modelOrderLog->addLog(array('Id' => $id), Model_OrderLog::DEL);
}
//更改工单删除状态
if (count($workOrderId) == 1) {
$workOrderId = array_shift($workOrderId);
$isOk = $this->_modelWorkOrder->update(array('status' => 4), "Id={$workOrderId}");
} else {
$isOk = $this->_modelWorkOrder->update(array('status' => 4), "Id in (" . implode(',', $workOrderId) . ")");
}
}
if ($isOk) {
//是否删除成功
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderClass = $this->_utilWorkOrder->getOrderManage();
$orderClass->delOrder($workOrderId);
$this->_returnAjaxJson(array('status' => 1, 'info' => 'InterfaceWorkOrder_DelAll', 'data' => null));
} elseif (empty($workOrderId)) {
$this->_returnAjaxJson(array('status' => 1, 'info' => 'InterfaceWorkOrder_DelAll', 'data' => null));
} else {
$this->_returnAjaxJson(array('status' => 0, 'info' => 'unknow error', 'data' => null));
}
}
private function _saveSource4()
{
$orderArr = array();
$orderArr['game_type'] = intval($_POST['game_id']);
$orderArr['is_vip'] = intval($_GET['is_vip']);
$orderArr['user_account'] = $_POST['user_account'] ? $_POST['user_account'] : 0;
$orderArr['user_nickname'] = trim($_POST['user_nickname']);
$orderArr['money'] = intval($_POST['money_total']);
$orderArr['source'] = intval(4);
//工单来源
$orderArr['title'] = strip_tags($_POST['title']);
$orderArr['question_type'] = intval($_POST['question_type']);
$orderArr['question_num'] = 1;
$orderArr['create_time'] = CURRENT_TIME;
$orderArr['game_user_id'] = trim($_POST['user_id']);
if ($_FILES['image']) {
$updateInfo = $this->_upload();
//如果有上传图片就上传文件
}
$serverMarking = trim($_POST['server_marking']);
$gameServerList = $this->_modelGameSerList->findByMarking($_POST['game_id'], $serverMarking, $_POST['server_name']);
if (!$gameServerList) {
//未找到服务器
$this->_utilMsg->showMsg("game server non-existent", 1);
// $this->_returnAjaxJson ( array ('status' => 0, 'info' => 'game server non-existent', 'data' => null ) );
}
$this->_modelGameOperator = $this->_getGlobalData('Model_GameOperator', 'object');
$gameOperatorIndex = $this->_modelGameOperator->findByGidOId($_POST['game_id'], $gameServerList['operator_id']);
//找到此运营商的详细 资料.
if (!$gameOperatorIndex) {
//未找到游戏与运营商的索引
$this->_utilMsg->showMsg("game server or operator non-existent", 1);
// $this->_returnAjaxJson ( array ('status' => 0, 'info' => 'game server or operator non-existent', 'data' => null ) );
}
//vip等级，如果从游戏中有传$_POST['vip_level']过来，就使用$_POST['vip_level']，否则使用配置值
$orderArr['vip_level'] = isset($_REQUEST['vip']) ? intval($_REQUEST['vip']) : $this->_modelGameOperator->getVipLevel($gameOperatorIndex['vip_setup']['vip_pay'], $_POST['money_total']);
$orderArr['vip_level'] = min(6, $orderArr['vip_level']);
$orderArr['timeout'] = $this->_modelGameOperator->getTimeOut($gameOperatorIndex['vip_setup']['vip_timeout'], $orderArr['vip_level']);
$orderArr['timeout'] *= 60;
//换成秒
$orderArr['is_verify'] = 0;
$orderArr['operator_id'] = $gameServerList['operator_id'];
$orderArr['game_server_id'] = $gameServerList['Id'];
$orderArr['is_read'] = 0;
if ($gameServerList['room_id']) {
$orderArr['room_id'] = $gameServerList['room_id'];
}
if (!$this->_modelWorkOrder->add($orderArr)) {
//创建表单失败
$this->_returnAjaxJson(array('status' => 0, 'info' => 'Failure to create order', 'data' => null));
}
$workOrderId = $this->_modelWorkOrder->returnLastInsertId();
//获取工单id
#------追加日志------#
$this->_modelOrderLog = $this->_getGlobalData('Model_OrderLog', 'object');
$this->_modelOrderLog->addLog(array('game_type_id' => $orderArr['game_type'], 'operator_id' => $orderArr['operator_id'], 'server_id' => $orderArr['game_server_id'], 'Id' => $workOrderId), Model_OrderLog::ASK);
#------追加日志------#
#------增加新的工单到队列------#
if ($orderArr['room_id']) {
$addOrder = array('Id' => $workOrderId, 'vip_level' => $orderArr['vip_level'], 'room_id' => $orderArr['room_id'], 'game_type_id' => $orderArr['game_type'], 'operator_id' => $orderArr['operator_id']);
$this->_utilWorkOrder = $this->_getGlobalData('Util_WorkOrder', 'object');
$orderManageClass = $this->_utilWorkOrder->getOrderManage();
$orderManageClass->addOrder($addOrder);
$orderManageClass = null;
}
#------增加新的工单到队列------#
$orderDetail = array();
$orderDetail['form_detail'] = array();
$orderDetail['user_data'] = array('user_id' => $_POST['user_id'], 'user_account' => $_POST['user_account'], 'user_nickname' => $_POST['user_nickname'], 'money_total' => isset($_POST['money_total']) ? $_POST['money_total'] : -1, 'money_month' => isset($_POST['money_month']) ? $_POST['money_month'] : -1, 'register_date' => !$_POST['register_date'] || $_POST['register_date'] == 'null' ? null : $_POST['register_date'], 'ip' => $_POST['ip']);
//钻类型
if (isset($_POST['flatType'])) {
$orderDetail['ext']['flatType']['desc'] = '钻类型';
switch ($_POST['flatType']) {
case '1':
$orderDetail['ext']['flatType']['value'] = '<font color="#FF9900">黄钻</font>';
break;
case '10':
$orderDetail['ext']['flatType']['value'] = '<font color="#0000FF">蓝钻</font>';
break;
default:
$orderDetail['ext']['flatType']['value'] = '<font color="#999999">无</font>';
}
}
//钻等级
if (isset($_POST['diamondLevel'])) {
$orderDetail['ext']['diamondLevel'] = array('desc' => '钻等级', 'value' => $_POST['diamondLevel']);
}
//是否年费黄钻
if (isset($_POST['yearDiamond'])) {
$orderDetail['ext']['yearDiamond'] = array('desc' => '是否年费', 'value' => $_POST['yearDiamond'] ? '是' : '否');
}
//游戏VIP等级
if (isset($_POST['vip'])) {
$orderDetail['ext']['vip'] = array('desc' => '游戏VIP等级', 'value' => $_POST['vip']);
}
$orderDetail = serialize($orderDetail);
$this->_modelWorkOrderDetail = $this->_getGlobalData('Model_WorkOrderDetail', 'object');
$this->_modelWorkOrderDetail->add(array('work_order_id' => $workOrderId, 'content' => $orderDetail));
#-----插入对话表------#
$retArr = array('order_id' => $workOrderId);
$this->_modelWorkOrderQa = $this->_getGlobalData('Model_WorkOrderQa', 'object');
$content = strip_tags($_POST['content']);
$content = str_replace(array('\\r\\n', '\\r'), chr(10), $content);
$orderDialog = array('user_id' => 0, 'game_type_id' => $_POST['game_id'], 'operator_id' => $orderArr['operator_id'], 'work_order_id' => $workOrderId, 'qa' => '0', 'content' => $content, 'create_time' => CURRENT_TIME);
if ($updateInfo && is_array($updateInfo)) {
$_imgArr = array();
$i = '';
foreach ($updateInfo as $img) {
$retArr["image_path{$i}"] = $img['web_path'];
$i++;
$_imgArr[] = str_replace(__ROOT__, '', $img["web_path"]);
}
$orderDialog['image'] = json_encode($_imgArr);
}
$this->_modelWorkOrderQa->add($orderDialog);
//$orderArr["room_id"]
if ($orderArr['room_id'] && $gameServerList['server_url'] && $_POST['user_id']) {
$this->_autoreply($orderArr, $gameServerList['server_url']);
}
#-----插入对话表------#
eaccelerator_rm('question_' . $orderArr['user_account']);
eaccelerator_put('question_' . $orderArr['user_account'], md5($orderArr['user_account'] . $orderArr['title']), 60);
$this->_utilMsg->showMsg("提交成功", 1);
}
