Relation between Tickets and Items
function showForm($ID, $options = array())
{
global $DB, $CFG_GLPI;
$default_values = self::getDefaultValues();
// Get default values from posted values on reload form
// On get because of tabs
// we use REQUEST because method differ with layout (lefttab : GET, vsplit: POST)
if (!isset($options['template_preview'])) {
if (isset($_REQUEST)) {
$values = Html::cleanPostForTextArea($_REQUEST);
}
}
// Restore saved value or override with page parameter
$saved = $this->restoreInput();
foreach ($default_values as $name => $value) {
if (!isset($values[$name])) {
if (isset($saved[$name])) {
$values[$name] = $saved[$name];
} else {
$values[$name] = $value;
}
}
}
if (isset($values['content'])) {
// Clean new lines to be fix encoding
$order = array('\\r', '\\n', "\\");
$replace = array("", "", "");
$values['content'] = str_replace($order, $replace, $values['content']);
}
if (isset($values['name'])) {
$values['name'] = str_replace("\\", "", $values['name']);
}
if (!$ID) {
// Override defaut values from projecttask if needed
if (isset($options['_projecttasks_id'])) {
$pt = new ProjectTask();
if ($pt->getFromDB($options['_projecttasks_id'])) {
$values['name'] = $pt->getField('name');
$values['content'] = $pt->getField('name');
}
}
}
// Check category / type validity
if ($values['itilcategories_id']) {
$cat = new ITILCategory();
if ($cat->getFromDB($values['itilcategories_id'])) {
switch ($values['type']) {
case self::INCIDENT_TYPE:
if (!$cat->getField('is_incident')) {
$values['itilcategories_id'] = 0;
}
break;
case self::DEMAND_TYPE:
if (!$cat->getField('is_request')) {
$values['itilcategories_id'] = 0;
}
break;
default:
break;
}
}
}
// Default check
if ($ID > 0) {
$this->check($ID, READ);
} else {
// Create item
$this->check(-1, CREATE, $values);
}
if (!$ID) {
$this->userentities = array();
if ($values["_users_id_requester"]) {
//Get all the user's entities
$all_entities = Profile_User::getUserEntities($values["_users_id_requester"], true, true);
//For each user's entity, check if the technician which creates the ticket have access to it
foreach ($all_entities as $tmp => $ID_entity) {
if (Session::haveAccessToEntity($ID_entity)) {
$this->userentities[] = $ID_entity;
}
}
}
$this->countentitiesforuser = count($this->userentities);
if ($this->countentitiesforuser > 0 && !in_array($this->fields["entities_id"], $this->userentities)) {
// If entity is not in the list of user's entities,
// then use as default value the first value of the user's entites list
$this->fields["entities_id"] = $this->userentities[0];
// Pass to values
$values['entities_id'] = $this->userentities[0];
}
}
if ($values['type'] <= 0) {
$values['type'] = Entity::getUsedConfig('tickettype', $values['entities_id'], '', Ticket::INCIDENT_TYPE);
}
if (!isset($options['template_preview'])) {
$options['template_preview'] = 0;
}
// Load ticket template if available :
if ($ID) {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $this->fields['type'], $this->fields['itilcategories_id'], $this->fields['entities_id']);
} else {
$tt = $this->getTicketTemplateToUse($options['template_preview'], $values['type'], $values['itilcategories_id'], $values['entities_id']);
}
// Predefined fields from template : reset them
if (isset($values['_predefined_fields'])) {
$values['_predefined_fields'] = Toolbox::decodeArrayFromInput($values['_predefined_fields']);
} else {
$values['_predefined_fields'] = array();
}
// Store predefined fields to be able not to take into account on change template
// Only manage predefined values on ticket creation
$predefined_fields = array();
if (!$ID) {
if (isset($tt->predefined) && count($tt->predefined)) {
foreach ($tt->predefined as $predeffield => $predefvalue) {
if (isset($default_values[$predeffield])) {
// Is always default value : not set
// Set if already predefined field
// Set if ticket template change
if (count($values['_predefined_fields']) == 0 && $values[$predeffield] == $default_values[$predeffield] || isset($values['_predefined_fields'][$predeffield]) && $values[$predeffield] == $values['_predefined_fields'][$predeffield] || isset($values['_tickettemplates_id']) && $values['_tickettemplates_id'] != $tt->getID() || $predeffield == 'requesttypes_id' && empty($saved)) {
// Load template data
$values[$predeffield] = $predefvalue;
$this->fields[$predeffield] = $predefvalue;
$predefined_fields[$predeffield] = $predefvalue;
}
}
}
// All predefined override : add option to say predifined exists
if (count($predefined_fields) == 0) {
$predefined_fields['_all_predefined_override'] = 1;
}
} else {
// No template load : reset predefined values
if (count($values['_predefined_fields'])) {
foreach ($values['_predefined_fields'] as $predeffield => $predefvalue) {
if ($values[$predeffield] == $predefvalue) {
$values[$predeffield] = $default_values[$predeffield];
}
}
}
}
}
// Put ticket template on $values for actors
$values['_tickettemplate'] = $tt;
$canupdate = Session::haveRight(self::$rightname, UPDATE);
$canpriority = Session::haveRight(self::$rightname, self::CHANGEPRIORITY);
$canstatus = $canupdate;
if ($ID && in_array($this->fields['status'], $this->getClosedStatusArray())) {
$canupdate = false;
// No update for actors
$values['_noupdate'] = true;
}
$showuserlink = 0;
if (Session::haveRight('user', READ)) {
$showuserlink = 1;
}
if ($options['template_preview']) {
// Add all values to fields of tickets for template preview
foreach ($values as $key => $val) {
if (!isset($this->fields[$key])) {
$this->fields[$key] = $val;
}
}
}
// In percent
$colsize1 = '13';
$colsize2 = '29';
$colsize3 = '13';
$colsize4 = '45';
$canupdate_descr = $canupdate || $this->fields['status'] == self::INCOMING && $this->isUser(CommonITILActor::REQUESTER, Session::getLoginUserID()) && $this->numberOfFollowups() == 0 && $this->numberOfTasks() == 0;
if (!$options['template_preview']) {
echo "<form method='post' name='form_ticket' enctype='multipart/form-data' action='" . $CFG_GLPI["root_doc"] . "/front/ticket.form.php'>";
if (isset($options['_projecttasks_id'])) {
echo "<input type='hidden' name='_projecttasks_id' value='" . $options['_projecttasks_id'] . "'>";
}
}
echo "<div class='spaced' id='tabsbody'>";
echo "<table class='tab_cadre_fixe' id='mainformtable'>";
// Optional line
$ismultientities = Session::isMultiEntitiesMode();
echo "<tr class='headerRow responsive_hidden'>";
echo "<th colspan='4'>";
if ($ID) {
$text = sprintf(__('%1$s - %2$s'), $this->getTypeName(1), sprintf(__('%1$s: %2$s'), __('ID'), $ID));
if ($ismultientities) {
$text = sprintf(__('%1$s (%2$s)'), $text, Dropdown::getDropdownName('glpi_entities', $this->fields['entities_id']));
}
echo $text;
} else {
if ($ismultientities) {
printf(__('The ticket will be added in the entity %s'), Dropdown::getDropdownName("glpi_entities", $this->fields['entities_id']));
} else {
_e('New ticket');
}
}
echo "</th></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Opening date'), $tt->getMandatoryMark('date'));
} else {
_e('Opening date');
}
echo $tt->getEndHiddenFieldText('date');
echo "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('date');
$date = $this->fields["date"];
if ($canupdate) {
Html::showDateTimeField("date", array('value' => $date, 'timestep' => 1, 'maybeempty' => false));
} else {
echo Html::convDateTime($date);
}
echo $tt->getEndHiddenFieldValue('date', $this);
echo "</td><td colspan='2'></td></tr>";
// SLTs
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('time_to_own');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to own'), $tt->getMandatoryMark('time_to_own'));
} else {
_e('Time to own');
}
echo $tt->getEndHiddenFieldText('time_to_own');
echo "</th>";
echo "<td width='{$colsize2}%' class='nopadding'>";
$slt = new SLT();
$slt->showSltForTicket($this, SLT::TTO, $tt, $canupdate);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('due_date');
if (!$ID) {
printf(__('%1$s%2$s'), __('Time to resolve'), $tt->getMandatoryMark('due_date'));
} else {
_e('Time to resolve');
}
echo $tt->getEndHiddenFieldText('due_date');
echo "</th>";
echo "<td width='{$colsize4}%' class='nopadding'>";
$slt->showSltForTicket($this, SLT::TTR, $tt, $canupdate);
echo "</td>";
echo "</tr>";
if ($ID) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('By') . "</th>";
echo "<td width='{$colsize2}%'>";
if ($canupdate) {
User::dropdown(array('name' => 'users_id_recipient', 'value' => $this->fields["users_id_recipient"], 'entity' => $this->fields["entities_id"], 'right' => 'all'));
} else {
echo getUserName($this->fields["users_id_recipient"], $showuserlink);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . __('Last update') . "</th>";
echo "<td width='{$colsize4}%'>";
if ($this->fields['users_id_lastupdater'] > 0) {
//TRANS: %1$s is the update date, %2$s is the last updater name
printf(__('%1$s by %2$s'), Html::convDateTime($this->fields["date_mod"]), getUserName($this->fields["users_id_lastupdater"], $showuserlink));
}
echo "</td>";
echo "</tr>";
}
if ($ID && (in_array($this->fields["status"], $this->getSolvedStatusArray()) || in_array($this->fields["status"], $this->getClosedStatusArray()))) {
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . __('Resolution date') . "</th>";
echo "<td width='{$colsize2}%'>";
Html::showDateTimeField("solvedate", array('value' => $this->fields["solvedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
if (in_array($this->fields["status"], $this->getClosedStatusArray())) {
echo "<th width='{$colsize3}%'>" . __('Close date') . "</th>";
echo "<td width='{$colsize4}%'>";
Html::showDateTimeField("closedate", array('value' => $this->fields["closedate"], 'timestep' => 1, 'maybeempty' => false, 'canedit' => $canupdate));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
}
if ($ID) {
echo "</table>";
echo "<table class='tab_cadre_fixe' id='mainformtable2'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . sprintf(__('%1$s%2$s'), __('Type'), $tt->getMandatoryMark('type')) . "</th>";
echo "<td width='{$colsize2}%'>";
// Permit to set type when creating ticket without update right
if ($canupdate || !$ID) {
$opt = array('value' => $this->fields["type"]);
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
$rand = self::dropdownType('type', $opt);
if ($ID) {
$params = array('type' => '__VALUE__', 'entity_restrict' => $this->fields['entities_id'], 'value' => $this->fields['itilcategories_id'], 'currenttype' => $this->fields['type']);
Ajax::updateItemOnSelectEvent("dropdown_type{$rand}", "show_category_by_type", $CFG_GLPI["root_doc"] . "/ajax/dropdownTicketCategories.php", $params);
}
} else {
echo self::getTicketTypeName($this->fields["type"]);
}
echo "</td>";
echo "<th width='{$colsize3}%'>" . sprintf(__('%1$s%2$s'), __('Category'), $tt->getMandatoryMark('itilcategories_id')) . "</th>";
echo "<td width='{$colsize4}%'>";
// Permit to set category when creating ticket without update right
if ($canupdate || !$ID || $canupdate_descr) {
$opt = array('value' => $this->fields["itilcategories_id"], 'entity' => $this->fields["entities_id"]);
if ($_SESSION["glpiactiveprofile"]["interface"] == "helpdesk") {
$opt['condition'] = "`is_helpdeskvisible`='1' AND ";
} else {
$opt['condition'] = '';
}
/// Auto submit to load template
if (!$ID) {
$opt['on_change'] = 'this.form.submit()';
}
/// if category mandatory, no empty choice
/// no empty choice is default value set on ticket creation, else yes
if (($ID || $values['itilcategories_id']) && $tt->isMandatoryField("itilcategories_id") && $this->fields["itilcategories_id"] > 0) {
$opt['display_emptychoice'] = false;
}
switch ($this->fields["type"]) {
case self::INCIDENT_TYPE:
$opt['condition'] .= "`is_incident`='1'";
break;
case self::DEMAND_TYPE:
$opt['condition'] .= "`is_request`='1'";
break;
default:
break;
}
echo "<span id='show_category_by_type'>";
ITILCategory::dropdown($opt);
echo "</span>";
} else {
echo Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
}
echo "</td>";
echo "</tr>";
if (!$ID) {
echo "</table>";
$this->showActorsPartForm($ID, $values);
echo "<table class='tab_cadre_fixe' id='mainformtable3'>";
}
echo "<tr class='tab_bg_1'>";
echo "<th width='{$colsize1}%'>" . $tt->getBeginHiddenFieldText('status');
printf(__('%1$s%2$s'), __('Status'), $tt->getMandatoryMark('status'));
echo $tt->getEndHiddenFieldText('status') . "</th>";
echo "<td width='{$colsize2}%'>";
echo $tt->getBeginHiddenFieldValue('status');
if ($canstatus) {
self::dropdownStatus(array('value' => $this->fields["status"], 'showtype' => 'allowed'));
TicketValidation::alertValidation($this, 'status');
} else {
echo self::getStatus($this->fields["status"]);
if (in_array($this->fields["status"], $this->getClosedStatusArray()) && $this->isAllowedStatus($this->fields['status'], Ticket::INCOMING)) {
echo " <a class='vsubmit' href='" . $this->getLinkURL() . "&forcetab=TicketFollowup\$1&_openfollowup=1'>" . __('Reopen') . "</a>";
}
}
echo $tt->getEndHiddenFieldValue('status', $this);
echo "</td>";
echo "<th width='{$colsize3}%'>" . $tt->getBeginHiddenFieldText('requesttypes_id');
printf(__('%1$s%2$s'), __('Request source'), $tt->getMandatoryMark('requesttypes_id'));
echo $tt->getEndHiddenFieldText('requesttypes_id') . "</th>";
echo "<td width='{$colsize4}%'>";
echo $tt->getBeginHiddenFieldValue('requesttypes_id');
if ($canupdate) {
RequestType::dropdown(array('value' => $this->fields["requesttypes_id"], 'condition' => 'is_active = 1 AND is_ticketheader = 1'));
} else {
echo Dropdown::getDropdownName('glpi_requesttypes', $this->fields["requesttypes_id"]);
echo Html::hidden('requesttypes_id', array('value' => $this->fields["requesttypes_id"]));
}
echo $tt->getEndHiddenFieldValue('requesttypes_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('urgency');
printf(__('%1$s%2$s'), __('Urgency'), $tt->getMandatoryMark('urgency'));
echo $tt->getEndHiddenFieldText('urgency') . "</th>";
echo "<td>";
if ($canupdate && $canpriority || !$ID || $canupdate_descr) {
// Only change during creation OR when allowed to change priority OR when user is the creator
echo $tt->getBeginHiddenFieldValue('urgency');
$idurgency = self::dropdownUrgency(array('value' => $this->fields["urgency"]));
echo $tt->getEndHiddenFieldValue('urgency', $this);
} else {
$idurgency = "value_urgency" . mt_rand();
echo "<input id='{$idurgency}' type='hidden' name='urgency' value='" . $this->fields["urgency"] . "'>";
echo $tt->getBeginHiddenFieldValue('urgency');
echo parent::getUrgencyName($this->fields["urgency"]);
echo $tt->getEndHiddenFieldValue('urgency', $this);
}
echo "</td>";
// Display validation state
echo "<th>";
if (!$ID) {
echo $tt->getBeginHiddenFieldText('_add_validation');
printf(__('%1$s%2$s'), __('Approval request'), $tt->getMandatoryMark('_add_validation'));
echo $tt->getEndHiddenFieldText('_add_validation');
} else {
echo $tt->getBeginHiddenFieldText('global_validation');
_e('Approval');
echo $tt->getEndHiddenFieldText('global_validation');
}
echo "</th>";
echo "<td>";
if (!$ID) {
echo $tt->getBeginHiddenFieldValue('_add_validation');
$validation_right = '';
if ($values['type'] == self::INCIDENT_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEINCIDENT)) {
$validation_right = 'validate_incident';
}
if ($values['type'] == self::DEMAND_TYPE && Session::haveRight('ticketvalidation', TicketValidation::CREATEREQUEST)) {
$validation_right = 'validate_request';
}
if (!empty($validation_right)) {
echo "<input type='hidden' name='_add_validation' value='" . $values['_add_validation'] . "'>";
$params = array('name' => "users_id_validate", 'entity' => $this->fields['entities_id'], 'right' => $validation_right, 'users_id_validate' => $values['users_id_validate']);
TicketValidation::dropdownValidator($params);
}
echo $tt->getEndHiddenFieldValue('_add_validation', $this);
if ($tt->isPredefinedField('global_validation')) {
echo "<input type='hidden' name='global_validation' value='" . $tt->predefined['global_validation'] . "'>";
}
} else {
echo $tt->getBeginHiddenFieldValue('global_validation');
if (Session::haveRightsOr('ticketvalidation', TicketValidation::getCreateRights()) && $canupdate) {
TicketValidation::dropdownStatus('global_validation', array('global' => true, 'value' => $this->fields['global_validation']));
} else {
echo TicketValidation::getStatus($this->fields['global_validation']);
}
echo $tt->getEndHiddenFieldValue('global_validation', $this);
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('impact');
printf(__('%1$s%2$s'), __('Impact'), $tt->getMandatoryMark('impact'));
echo $tt->getEndHiddenFieldText('impact') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('impact');
if ($canupdate) {
$idimpact = self::dropdownImpact(array('value' => $this->fields["impact"]));
} else {
$idimpact = "value_impact" . mt_rand();
echo "<input id='{$idimpact}' type='hidden' name='impact' value='" . $this->fields["impact"] . "'>";
echo parent::getImpactName($this->fields["impact"]);
}
echo $tt->getEndHiddenFieldValue('impact', $this);
echo "</td>";
echo "<th>" . $tt->getBeginHiddenFieldText('locations_id');
printf(__('%1$s%2$s'), __('Location'), $tt->getMandatoryMark('locations_id'));
echo $tt->getEndHiddenFieldText('locations_id') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('locations_id');
if ($canupdate || !$ID) {
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $this->fields['entities_id']));
} else {
echo Dropdown::getDropdownName('glpi_locations', $this->fields["locations_id"]);
}
echo $tt->getEndHiddenFieldValue('locations_id', $this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th>" . $tt->getBeginHiddenFieldText('priority');
printf(__('%1$s%2$s'), __('Priority'), $tt->getMandatoryMark('priority'));
echo $tt->getEndHiddenFieldText('priority') . "</th>";
echo "<td>";
$idajax = 'change_priority_' . mt_rand();
if ($canpriority && !$tt->isHiddenField('priority')) {
$idpriority = parent::dropdownPriority(array('value' => $this->fields["priority"], 'withmajor' => true));
$idpriority = 'dropdown_priority' . $idpriority;
echo " <span id='{$idajax}' style='display:none'></span>";
} else {
$idpriority = 0;
echo $tt->getBeginHiddenFieldValue('priority');
echo "<span id='{$idajax}'>" . parent::getPriorityName($this->fields["priority"]) . "</span>";
echo $tt->getEndHiddenFieldValue('priority', $this);
}
if ($canupdate || $canupdate_descr) {
$params = array('urgency' => '__VALUE0__', 'impact' => '__VALUE1__', 'priority' => $idpriority);
Ajax::updateItemOnSelectEvent(array('dropdown_urgency' . $idurgency, 'dropdown_impact' . $idimpact), $idajax, $CFG_GLPI["root_doc"] . "/ajax/priority.php", $params);
}
echo "</td>";
echo "<th rowspan='2'>" . $tt->getBeginHiddenFieldText('items_id');
printf(__('%1$s%2$s'), _n('Associated element', 'Associated elements', Session::getPluralNumber()), $tt->getMandatoryMark('items_id'));
if ($ID && $canupdate) {
echo " <a href='" . $this->getFormURL() . "?id=" . $ID . "&forcetab=Item_Ticket\$1'><img title='" . __s('Update') . "' alt='" . __s('Update') . "'\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/showselect.png'></a>";
}
echo $tt->getEndHiddenFieldText('items_id');
echo "</th>";
if (!$ID) {
echo "<td rowspan='2'>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = Session::haveRight('ticket', CREATE);
if ($values['_canupdate']) {
Item_Ticket::itemAddForm($this, $values);
}
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
} else {
echo "<td>";
echo $tt->getBeginHiddenFieldValue('items_id');
$values['_canupdate'] = $canupdate || $canupdate_descr;
Item_Ticket::itemAddForm($this, $values);
echo $tt->getEndHiddenFieldValue('items_id', $this);
echo "</td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'>";
// Need comment right to add a followup with the actiontime
if (!$ID && Session::haveRight('followup', TicketFollowup::ADDALLTICKET)) {
echo "<th>" . $tt->getBeginHiddenFieldText('actiontime');
printf(__('%1$s%2$s'), __('Total duration'), $tt->getMandatoryMark('actiontime'));
echo $tt->getEndHiddenFieldText('actiontime') . "</th>";
echo "<td>";
echo $tt->getBeginHiddenFieldValue('actiontime');
Dropdown::showTimeStamp('actiontime', array('value' => $values['actiontime'], 'addfirstminutes' => true));
echo $tt->getEndHiddenFieldValue('actiontime', $this);
echo "</td>";
}
echo "</tr>";
echo "</table>";
if ($ID) {
$this->showActorsPartForm($ID, $values);
}
$view_linked_tickets = $ID || $canupdate;
echo "<table class='tab_cadre_fixe' id='mainformtable4'>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('name');
printf(__('%1$s%2$s'), __('Title'), $tt->getMandatoryMark('name'));
echo $tt->getEndHiddenFieldText('name') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
echo $tt->getBeginHiddenFieldValue('name');
echo "<input type='text' style='width:98%' maxlength=250 name='name' " . " value=\"" . Html::cleanInputText($this->fields["name"]) . "\">";
echo $tt->getEndHiddenFieldValue('name', $this);
} else {
if (empty($this->fields["name"])) {
_e('Without title');
} else {
echo $this->fields["name"];
}
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<th style='width:{$colsize1}%'>" . $tt->getBeginHiddenFieldText('content');
printf(__('%1$s%2$s'), __('Description'), $tt->getMandatoryMark('content'));
if (!$ID || $canupdate_descr) {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
Html::showTooltip(nl2br(Html::Clean($content)));
}
echo $tt->getEndHiddenFieldText('content') . "</th>";
echo "<td colspan='3'>";
if (!$ID || $canupdate_descr) {
// Admin =oui on autorise la modification de la description
echo $tt->getBeginHiddenFieldValue('content');
$rand = mt_rand();
$rand_text = mt_rand();
$rows = 6;
$content_id = "content{$rand}";
if ($CFG_GLPI["use_rich_text"]) {
$this->fields["content"] = $this->setRichTextContent($content_id, $this->fields["content"], $rand);
$rows = 10;
} else {
$this->fields["content"] = $this->setSimpleTextContent($this->fields["content"]);
}
echo "<div id='content{$rand_text}'>";
echo "<textarea id='{$content_id}' name='content' style='width:100%' rows='{$rows}'>" . $this->fields["content"] . "</textarea></div>";
echo Html::scriptBlock("\$(document).ready(function() { \$('#{$content_id}').autogrow(); });");
echo $tt->getEndHiddenFieldValue('content', $this);
} else {
$content = Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo nl2br(Html::Clean($content));
}
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
if ($view_linked_tickets) {
echo "<th style='width:{$colsize1}%'>" . _n('Linked ticket', 'Linked tickets', Session::getPluralNumber());
$rand_linked_ticket = mt_rand();
if ($canupdate) {
echo " ";
echo "<img onClick=\"" . Html::jsShow("linkedticket{$rand_linked_ticket}") . "\"\n title=\"" . __s('Add') . "\" alt=\"" . __s('Add') . "\"\n class='pointer' src='" . $CFG_GLPI["root_doc"] . "/pics/add_dropdown.png'>";
}
echo '</th>';
echo "<td colspan='3'>";
if ($canupdate) {
echo "<div style='display:none' id='linkedticket{$rand_linked_ticket}'>";
echo "<table class='tab_format' width='100%'><tr><td width='30%'>";
Ticket_Ticket::dropdownLinks('_link[link]', isset($values["_link"]) ? $values["_link"]['link'] : '');
echo "<input type='hidden' name='_link[tickets_id_1]' value='{$ID}'>\n";
echo "</td><td width='70%'>";
$linkparam = array('name' => '_link[tickets_id_2]', 'displaywith' => array('id'));
if (isset($values["_link"])) {
$linkparam['value'] = $values["_link"]['tickets_id_2'];
}
Ticket::dropdown($linkparam);
echo "</td></tr></table>";
echo "</div>";
if (isset($values["_link"]) && !empty($values["_link"]['tickets_id_2'])) {
echo "<script language='javascript'>";
echo Html::jsShow("linkedticket{$rand_linked_ticket}");
echo "</script>";
}
}
Ticket_Ticket::displayLinkedTicketsTo($ID);
echo "</td>";
}
echo "</tr>";
// View files added
echo "<tr class='tab_bg_1'>";
// Permit to add doc when creating a ticket
echo "<th style='width:{$colsize1}%'>";
echo $tt->getBeginHiddenFieldText('_documents_id');
$doctitle = sprintf(__('File (%s)'), Document::getMaxUploadSize());
printf(__('%1$s%2$s'), $doctitle, $tt->getMandatoryMark('_documents_id'));
// Do not show if hidden.
if (!$tt->isHiddenField('_documents_id')) {
DocumentType::showAvailableTypesLink();
}
echo $tt->getEndHiddenFieldText('_documents_id');
echo "</th>";
echo "<td colspan='3'>";
// Do not set values
echo $tt->getEndHiddenFieldValue('_documents_id');
if ($tt->isPredefinedField('_documents_id')) {
if (isset($values['_documents_id']) && is_array($values['_documents_id']) && count($values['_documents_id'])) {
echo "<span class='b'>" . __('Default documents:') . '</span>';
echo "<br>";
$doc = new Document();
foreach ($values['_documents_id'] as $key => $val) {
if ($doc->getFromDB($val)) {
echo "<input type='hidden' name='_documents_id[{$key}]' value='{$val}'>";
echo "- " . $doc->getNameID() . "<br>";
}
}
}
}
echo "<div id='fileupload_info'></div>";
echo "</td>";
echo "</tr>";
if ((!$ID || $canupdate || $canupdate_descr || Session::haveRightsOr(self::$rightname, array(self::ASSIGN, self::STEAL, DELETE, PURGE))) && !$options['template_preview']) {
echo "<tr class='tab_bg_1'>";
if ($ID) {
if (Session::haveRightsOr(self::$rightname, array(UPDATE, DELETE, PURGE)) || $this->canDeleteItem() || $this->canUpdateItem()) {
echo "<td class='tab_bg_2 center' colspan='4'>";
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='restore' value='" . _sx('button', 'Restore') . "'> ";
}
} else {
if (self::canUpdate()) {
echo "<input type='submit' class='submit' name='update' value='" . _sx('button', 'Save') . "'> ";
}
}
if ($this->fields["is_deleted"] == 1) {
if (self::canPurge()) {
echo "<input type='submit' class='submit' name='purge' value='" . _sx('button', 'Delete permanently') . "' " . Html::addConfirmationOnAction(__('Confirm the final deletion?')) . ">";
}
} else {
if ($this->canDeleteItem()) {
echo "<input type='submit' class='submit' name='delete' value='" . _sx('button', 'Put in dustbin') . "'>";
}
}
echo "<input type='hidden' name='_read_date_mod' value='" . $this->getField('date_mod') . "'>";
echo "</td>";
}
} else {
echo "<td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='add' value=\"" . _sx('button', 'Add') . "\" class='submit'>";
if ($tt->isField('id') && $tt->fields['id'] > 0) {
echo "<input type='hidden' name='_tickettemplates_id' value='" . $tt->fields['id'] . "'>";
echo "<input type='hidden' name='_predefined_fields'\n value=\"" . Toolbox::prepareArrayForInput($predefined_fields) . "\">";
}
}
}
// File upload system
$colspan = 3;
if (!$CFG_GLPI['use_rich_text']) {
$colspan = 4;
}
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
echo $tt->getBeginHiddenFieldValue('_documents_id');
echo Html::file(array('multiple' => true, 'showfilecontainer' => 'fileupload_info', 'values' => array('filename' => $values['_filename'], 'tag' => $values['_tag_filename'])));
echo "</td>";
if ($CFG_GLPI['use_rich_text']) {
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='{$colspan}'>";
if (!isset($rand)) {
$rand = mt_rand();
}
if ($canupdate_descr) {
echo Html::initImagePasteSystem($content_id, $rand);
}
echo "</td>";
}
echo "</tr>";
echo "</table>";
echo "<input type='hidden' name='id' value='{$ID}'>";
echo "</div>";
if (!$options['template_preview']) {
Html::closeForm();
}
return true;
}
/**
* Display a line for an object
*
* @since version 0.85 (befor in each object with differents parameters)
*
* @param $id Integer ID of the object
* @param $options array of options
* output_type : Default output type (see Search class / default Search::HTML_OUTPUT)
* row_num : row num used for display
* type_for_massiveaction : itemtype for massive action
* id_for_massaction : default 0 means no massive action
* followups : only for Tickets : show followup columns
*/
static function showShort($id, $options = array())
{
global $CFG_GLPI, $DB;
$p['output_type'] = Search::HTML_OUTPUT;
$p['row_num'] = 0;
$p['type_for_massiveaction'] = 0;
$p['id_for_massiveaction'] = 0;
$p['followups'] = false;
if (count($options)) {
foreach ($options as $key => $val) {
$p[$key] = $val;
}
}
$rand = mt_rand();
/// TODO to be cleaned. Get datas and clean display links
// Prints a job in short form
// Should be called in a <table>-segment
// Print links or not in case of user view
// Make new job object and fill it from database, if success, print it
$item = new static();
$candelete = static::canDelete();
$canupdate = Session::haveRight(static::$rightname, UPDATE);
$showprivate = Session::haveRight('followup', TicketFollowup::SEEPRIVATE);
$align = "class='center";
$align_desc = "class='left";
if ($p['followups']) {
$align .= " top'";
$align_desc .= " top'";
} else {
$align .= "'";
$align_desc .= "'";
}
if ($item->getFromDB($id)) {
$item_num = 1;
$bgcolor = $_SESSION["glpipriority_" . $item->fields["priority"]];
echo Search::showNewLine($p['output_type'], $p['row_num'] % 2);
$check_col = '';
if (($candelete || $canupdate) && $p['output_type'] == Search::HTML_OUTPUT && $p['id_for_massiveaction']) {
$check_col = Html::getMassiveActionCheckBox($p['type_for_massiveaction'], $p['id_for_massiveaction']);
}
echo Search::showItem($p['output_type'], $check_col, $item_num, $p['row_num'], $align);
// First column
$first_col = sprintf(__('%1$s: %2$s'), __('ID'), $item->fields["id"]);
if ($p['output_type'] == Search::HTML_OUTPUT) {
$first_col .= "<br><img src='" . static::getStatusIconURL($item->fields["status"]) . "'\n alt=\"" . static::getStatus($item->fields["status"]) . "\" title=\"" . static::getStatus($item->fields["status"]) . "\">";
} else {
$first_col = sprintf(__('%1$s - %2$s'), $first_col, static::getStatus($item->fields["status"]));
}
echo Search::showItem($p['output_type'], $first_col, $item_num, $p['row_num'], $align);
// Second column
if ($item->fields['status'] == static::CLOSED) {
$second_col = sprintf(__('Closed on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['closedate']));
} else {
if ($item->fields['status'] == static::SOLVED) {
$second_col = sprintf(__('Solved on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['solvedate']));
} else {
if ($item->fields['begin_waiting_date']) {
$second_col = sprintf(__('Put on hold on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['begin_waiting_date']));
} else {
if ($item->fields['due_date']) {
$second_col = sprintf(__('%1$s: %2$s'), __('Due date'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['due_date']));
} else {
$second_col = sprintf(__('Opened on %s'), ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : '') . Html::convDateTime($item->fields['date']));
}
}
}
}
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=130");
// Second BIS column
$second_col = Html::convDateTime($item->fields["date_mod"]);
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=90");
// Second TER column
if (count($_SESSION["glpiactiveentities"]) > 1) {
$second_col = Dropdown::getDropdownName('glpi_entities', $item->fields['entities_id']);
echo Search::showItem($p['output_type'], $second_col, $item_num, $p['row_num'], $align . " width=100");
}
// Third Column
echo Search::showItem($p['output_type'], "<span class='b'>" . static::getPriorityName($item->fields["priority"]) . "</span>", $item_num, $p['row_num'], "{$align} bgcolor='{$bgcolor}'");
// Fourth Column
$fourth_col = "";
foreach ($item->getUsers(CommonITILActor::REQUESTER) as $d) {
$userdata = getUserName($d["users_id"], 2);
$fourth_col .= sprintf(__('%1$s %2$s'), "<span class='b'>" . $userdata['name'] . "</span>", Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false)));
$fourth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::REQUESTER) as $d) {
$fourth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
$fourth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fourth_col, $item_num, $p['row_num'], $align);
// Fifth column
$fifth_col = "";
foreach ($item->getUsers(CommonITILActor::ASSIGN) as $d) {
$userdata = getUserName($d["users_id"], 2);
$fifth_col .= sprintf(__('%1$s %2$s'), "<span class='b'>" . $userdata['name'] . "</span>", Html::showToolTip($userdata["comment"], array('link' => $userdata["link"], 'display' => false)));
$fifth_col .= "<br>";
}
foreach ($item->getGroups(CommonITILActor::ASSIGN) as $d) {
$fifth_col .= Dropdown::getDropdownName("glpi_groups", $d["groups_id"]);
$fifth_col .= "<br>";
}
foreach ($item->getSuppliers(CommonITILActor::ASSIGN) as $d) {
$fifth_col .= Dropdown::getDropdownName("glpi_suppliers", $d["suppliers_id"]);
$fifth_col .= "<br>";
}
echo Search::showItem($p['output_type'], $fifth_col, $item_num, $p['row_num'], $align);
// Sixth Colum
// Ticket : simple link to item
$sixth_col = "";
$is_deleted = false;
$item_ticket = new Item_Ticket();
$data = $item_ticket->find("`tickets_id` = " . $item->fields['id']);
if ($item->getType() == 'Ticket') {
if (!empty($data)) {
foreach ($data as $val) {
if (!empty($val["itemtype"]) && $val["items_id"] > 0) {
if ($object = getItemForItemtype($val["itemtype"])) {
if ($object->getFromDB($val["items_id"])) {
$is_deleted = $object->isDeleted();
$sixth_col .= $object->getTypeName();
$sixth_col .= " - <span class='b'>";
if ($item->canView()) {
$sixth_col .= $object->getLink();
} else {
$sixth_col .= $object->getNameID();
}
$sixth_col .= "</span><br>";
}
}
}
}
} else {
$sixth_col = __('General');
}
echo Search::showItem($p['output_type'], $sixth_col, $item_num, $p['row_num'], $is_deleted ? " class='center deleted' " : $align);
}
// Seventh column
echo Search::showItem($p['output_type'], "<span class='b'>" . Dropdown::getDropdownName('glpi_itilcategories', $item->fields["itilcategories_id"]) . "</span>", $item_num, $p['row_num'], $align);
// Eigth column
$eigth_column = "<span class='b'>" . $item->getName() . "</span> ";
// Add link
if ($item->canViewItem()) {
$eigth_column = "<a id='" . $item->getType() . $item->fields["id"] . "{$rand}' href=\"" . $item->getLinkURL() . "\">{$eigth_column}</a>";
if ($p['followups'] && $p['output_type'] == Search::HTML_OUTPUT) {
$eigth_column .= TicketFollowup::showShortForTicket($item->fields["id"]);
} else {
if (method_exists($item, 'numberOfFollowups')) {
$eigth_column = sprintf(__('%1$s (%2$s)'), $eigth_column, sprintf(__('%1$s - %2$s'), $item->numberOfFollowups($showprivate), $item->numberOfTasks($showprivate)));
} else {
$eigth_column = sprintf(__('%1$s (%2$s)'), $eigth_column, $item->numberOfTasks($showprivate));
}
}
}
if ($p['output_type'] == Search::HTML_OUTPUT) {
$eigth_column = sprintf(__('%1$s %2$s'), $eigth_column, Html::showToolTip(Html::clean(Html::entity_decode_deep($item->fields["content"])), array('display' => false, 'applyto' => $item->getType() . $item->fields["id"] . $rand)));
}
echo Search::showItem($p['output_type'], $eigth_column, $item_num, $p['row_num'], $align_desc . " width='200'");
//tenth column
$tenth_column = '';
$planned_infos = '';
$tasktype = $item->getType() . "Task";
$plan = new $tasktype();
$items = array();
foreach ($DB->request($plan->getTable(), array($item->getForeignKeyField() => $item->fields['id'])) as $plan) {
if (isset($plan['begin']) && $plan['begin']) {
$items[$plan['id']] = $plan['id'];
$planned_infos .= sprintf(__('From %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), Html::convDateTime($plan['begin']));
$planned_infos .= sprintf(__('To %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), Html::convDateTime($plan['end']));
if ($plan['users_id_tech']) {
$planned_infos .= sprintf(__('By %s') . ($p['output_type'] == Search::HTML_OUTPUT ? '<br>' : ''), getUserName($plan['users_id_tech']));
}
$planned_infos .= "<br>";
}
}
unset($i, $j);
$tenth_column = count($items);
if ($tenth_column) {
$tenth_column = "<span class='pointer'\n id='" . $item->getType() . $item->fields["id"] . "planning{$rand}'>" . $tenth_column . '</span>';
$tenth_column = sprintf(__('%1$s %2$s'), $tenth_column, Html::showToolTip($planned_infos, array('display' => false, 'applyto' => $item->getType() . $item->fields["id"] . "planning" . $rand)));
}
echo Search::showItem($p['output_type'], $tenth_column, $item_num, $p['row_num'], $align_desc . " width='150'");
// Finish Line
echo Search::showEndLine($p['output_type']);
} else {
echo "<tr class='tab_bg_2'>";
echo "<td colspan='6' ><i>" . __('No item in progress.') . "</i></td></tr>";
}
}
/**
* @param $type
* @param $model_id
* @param $tab_ids
* @param $location
**/
static function replace($type, $model_id, $tab_ids, $location)
{
global $DB, $CFG_GLPI, $PLUGIN_HOOKS;
$model = new PluginUninstallModel();
$model->getConfig($model_id);
$overwrite = $model->fields["overwrite"];
echo "<div class='center'>";
echo "<table class='tab_cadre_fixe'><tr><th>" . __('Replacement', 'uninstall') . "</th></tr>";
echo "<tr class='tab_bg_2'><td>";
$count = 0;
$tot = count($tab_ids);
Html::createProgressBar(__('Please wait, replacement is running...', 'uninstall'));
foreach ($tab_ids as $olditem_id => $newitem_id) {
$count++;
$olditem = new $type();
$olditem->getFromDB($olditem_id);
$newitem = new $type();
$newitem->getFromDB($newitem_id);
//Hook to perform actions before item is being replaced
$olditem->fields['_newid'] = $newitem_id;
$olditem->fields['_uninstall_event'] = $model_id;
$olditem->fields['_action'] = 'replace';
Plugin::doHook("plugin_uninstall_replace_before", $olditem);
// Retrieve informations
//States
if ($model->fields['states_id'] != 0) {
$olditem->update(array('id' => $olditem_id, 'states_id' => $model->fields['states_id']), false);
}
// METHOD REPLACEMENT 1 : Archive
if ($model->fields['replace_method'] == self::METHOD_PURGE) {
$name_out = str_shuffle(Toolbox::getRandomString(5) . time());
$plugin = new Plugin();
if ($plugin->isActivated('PDF')) {
// USE PDF EXPORT
$plugin->load('pdf', true);
include_once GLPI_ROOT . "/lib/ezpdf/class.ezpdf.php";
//Get all item's tabs
$tab = array_keys($olditem->defineTabs());
//Tell PDF to also export item's main tab, and in first position
array_unshift($tab, "_main_");
$itempdf = new $PLUGIN_HOOKS['plugin_pdf'][$type]($olditem);
$out = $itempdf->generatePDF(array($olditem_id), $tab, 1, false);
$name_out .= ".pdf";
} else {
//TODO Which datas ? Add Defaults...
$out = __('Replacement', 'uninstall') . "\r\n";
$datas = $olditem->fields;
unset($datas['comment']);
foreach ($datas as $k => $v) {
$out .= $k . ";";
}
$out .= "\r\n";
foreach ($datas as $k => $v) {
$out .= $v . ";";
}
// USE CSV EXPORT
$name_out .= ".csv";
}
// Write document
$out_file = GLPI_DOC_DIR . "/_uploads/" . $name_out;
$open_file = fopen($out_file, 'a');
fwrite($open_file, $out);
fclose($open_file);
// Compute comment text
$comment = __('This document is the archive of this replaced item', 'uninstall') . " " . self::getCommentsForReplacement($olditem, false, false);
// Create & Attach new document to current item
$doc = new Document();
$input = array('name' => addslashes(__('Archive of old material', 'uninstall')), 'upload_file' => $name_out, 'comment' => addslashes($comment), 'add' => __('Add'), 'entities_id' => $newitem->getEntityID(), 'is_recursive' => $newitem->isRecursive(), 'link' => "", 'documentcategories_id' => 0, 'items_id' => $olditem_id, 'itemtype' => $type);
//Attached the document to the old item, to generate an accurate name
$document_added = $doc->add($input);
//Attach the document to the new item, once the document's name is correct
$docItem = new Document_Item();
$docItemId = $docItem->add(array('documents_id' => $document_added, 'itemtype' => $type, 'items_id' => (int) $newitem_id));
}
// General Informations - NAME
if ($model->fields["replace_name"]) {
if ($overwrite || empty($newitem->fields['name'])) {
$newitem->update(array('id' => $newitem_id, 'name' => $olditem->getField('name')), false);
}
}
$data['id'] = $newitem->getID();
// General Informations - SERIAL
if ($model->fields["replace_serial"]) {
if ($overwrite || empty($newitem->fields['serial'])) {
$newitem->update(array('id' => $newitem_id, 'serial' => $olditem->getField('serial')), false);
}
}
// General Informations - OTHERSERIAL
if ($model->fields["replace_otherserial"]) {
if ($overwrite || empty($newitem->fields['otherserial'])) {
$newitem->update(array('id' => $newitem_id, 'otherserial' => $olditem->getField('otherserial')), false);
}
}
// Documents
if ($model->fields["replace_documents"] && in_array($type, $CFG_GLPI["document_types"])) {
$doc_item = new Document_Item();
foreach (self::getAssociatedDocuments($olditem) as $document) {
$doc_item->update(array('id' => $document['assocID'], 'itemtype' => $type, 'items_id' => $newitem_id), false);
}
}
// Contracts
if ($model->fields["replace_contracts"] && in_array($type, $CFG_GLPI["contract_types"])) {
$contract_item = new Contract_Item();
foreach (self::getAssociatedContracts($olditem) as $contract) {
$contract_item->update(array('id' => $contract['id'], 'itemtype' => $type, 'items_id' => $newitem_id), false);
}
}
// Infocoms
if ($model->fields["replace_infocoms"] && in_array($type, $CFG_GLPI["infocom_types"])) {
$infocom = new Infocom();
if ($overwrite) {
// Delete current Infocoms of new item
if ($infocom->getFromDBforDevice($type, $newitem_id)) {
//Do not log infocom deletion in the new item's history
$infocom->dohistory = false;
$infocom->deleteFromDB(1);
}
}
// Update current Infocoms of old item
if ($infocom->getFromDBforDevice($type, $olditem_id)) {
$infocom->update(array('id' => $infocom->getID(), 'itemtype' => $type, 'items_id' => $newitem_id), false);
}
}
// Reservations
if ($model->fields["replace_reservations"] && in_array($type, $CFG_GLPI["reservation_types"])) {
$resaitem = new ReservationItem();
if ($overwrite) {
// Delete current reservation of new item
$resa_new = new Reservation();
$resa_new->getFromDB($newitem_id);
if ($resa_new->is_reserved()) {
$resa_new = new ReservationItem();
$resa_new->getFromDBbyItem($type, $newitem_id);
if (count($resa_new->fields)) {
$resa_new->deleteFromDB(1);
}
}
}
// Update old reservation for attribute to new item
$resa_old = new Reservation();
$resa_old->getFromDB($olditem_id);
if ($resa_old->is_reserved()) {
$resa_old = new ReservationItem();
$resa_old->getFromDBbyItem($type, $olditem_id);
if (count($resa_old->fields)) {
$resa_old->update(array('id' => $resa_old->getID(), 'itemtype' => $type, 'items_id' => $newitem_id), false);
}
}
}
// User
if ($model->fields["replace_users"] && in_array($type, $CFG_GLPI["linkuser_types"])) {
$data = array();
$data['id'] = $newitem->getID();
if ($newitem->isField('users_id') && ($overwrite || empty($data['users_id']))) {
$data['users_id'] = $olditem->getField('users_id');
}
if ($newitem->isField('contact') && ($overwrite || empty($data['contact']))) {
$data['contact'] = $olditem->getField('contact');
}
if ($newitem->isField('contact_num') && ($overwrite || empty($data['contact_num']))) {
$data['contact_num'] = $olditem->getField('contact_num');
}
$newitem->update($data, false);
}
// Group
if ($model->fields["replace_groups"] && in_array($type, $CFG_GLPI["linkgroup_types"])) {
if ($newitem->isField('groups_id') && ($overwrite || empty($data['groups_id']))) {
$newitem->update(array('id' => $newitem_id, 'groups_id' => $olditem->getField('groups_id')), false);
}
}
// Tickets
if ($model->fields["replace_tickets"] && in_array($type, $CFG_GLPI["ticket_types"])) {
$ticket_item = new Item_Ticket();
foreach (self::getAssociatedTickets($type, $olditem_id) as $ticket) {
$ticket_item->update(array('id' => $ticket['id'], 'items_id' => $newitem_id), false);
}
}
//Array netport_types renamed in networkport_types in GLPI 0.80
if (isset($CFG_GLPI["netport_types"])) {
$netport_types = $CFG_GLPI["netport_types"];
} else {
$netport_types = $CFG_GLPI["networkport_types"];
}
// NetPorts
if ($model->fields["replace_netports"] && in_array($type, $netport_types)) {
$netport_item = new NetworkPort();
foreach (self::getAssociatedNetports($type, $olditem_id) as $netport) {
$netport_item->update(array('id' => $netport['id'], 'itemtype' => $type, 'items_id' => $newitem_id), false);
}
}
// Directs connections
if ($model->fields["replace_direct_connections"] && in_array($type, array('Computer'))) {
$comp_item = new Computer_Item();
foreach (self::getAssociatedItems($olditem) as $itemtype => $connections) {
foreach ($connections as $connection) {
$comp_item->update(array('id' => $connection['id'], 'computers_id' => $newitem_id, 'itemtype' => $itemtype), false);
}
}
}
// Location
if ($location != 0 && $olditem->isField('locations_id')) {
$olditem->getFromDB($olditem_id);
switch ($location) {
case -1:
break;
default:
$olditem->update(array('id' => $olditem_id, 'locations_id' => $location), false);
break;
}
}
$plug = new Plugin();
if ($plug->isActivated('ocsinventoryng')) {
//Delete computer from OCS
if ($model->fields["remove_from_ocs"] == 1) {
PluginUninstallUninstall::deleteComputerInOCSByGlpiID($olditem_id);
}
//Delete link in glpi_ocs_link
if ($model->fields["delete_ocs_link"] || $model->fields["remove_from_ocs"]) {
PluginUninstallUninstall::deleteOcsLink($olditem_id);
}
}
if ($plug->isActivated('fusioninventory')) {
if ($model->fields['raz_fusioninventory']) {
PluginUninstallUninstall::deleteFusionInventoryLink(get_class($olditem), $olditem_id);
}
}
// METHOD REPLACEMENT 1 : Purge
if ($model->fields['replace_method'] == self::METHOD_PURGE) {
// Retrieve, Compute && Update NEW comment field
$comment = self::getCommentsForReplacement($olditem, true);
$comment .= "\n- " . __('See attached document', 'uninstall');
$newitem->update(array('id' => $newitem_id, 'comment' => addslashes($comment)), false);
// If old item is attached in PDF/CSV
// Delete AND Purge it in DB
if ($document_added) {
$olditem->delete(array('id' => $olditem_id), true);
}
}
// METHOD REPLACEMENT 2 : Delete AND Comment
if ($model->fields['replace_method'] == self::METHOD_DELETE_AND_COMMENT) {
//Add comment on the new item first
$comment = self::getCommentsForReplacement($olditem, true);
$newitem->update(array('id' => $newitem_id, 'comment' => Toolbox::addslashes_deep($comment)), false);
// Retrieve, Compute && Update OLD comment field
$comment = self::getCommentsForReplacement($newitem, false);
$olditem->update(array('id' => $olditem_id, 'comment' => Toolbox::addslashes_deep($comment)), false);
// Delete OLD item from DB (not PURGE)
PluginUninstallUninstall::addUninstallLog($type, $olditem_id, 'replaced_by');
$olditem->delete(array('id' => $olditem_id), 0, false);
}
//Plugin hook after replacement
Plugin::doHook("plugin_uninstall_replace_after", $olditem);
//Add history
PluginUninstallUninstall::addUninstallLog($type, $newitem_id, 'replace');
Html::changeProgressBarPosition($count, $tot + 1);
}
Html::changeProgressBarPosition($count, $tot, __('Replacement successful', 'uninstall'));
echo "</td></tr>";
echo "</table></div>";
}
/**
* @see NotificationTargetCommonITILObject::getDatasForObject()
**/
function getDatasForObject(CommonDBTM $item, array $options, $simple = false)
{
global $CFG_GLPI;
// Common ITIL datas
$datas = parent::getDatasForObject($item, $options, $simple);
$datas['##ticket.description##'] = Html::clean($datas['##ticket.description##']);
$datas['##ticket.description##'] = $item->convertContentForNotification($datas['##ticket.description##'], $item);
$datas['##ticket.content##'] = $datas['##ticket.description##'];
// Specific datas
$datas['##ticket.urlvalidation##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . "_TicketValidation\$1");
$datas['##ticket.globalvalidation##'] = TicketValidation::getStatus($item->getField('global_validation'));
$datas['##ticket.type##'] = Ticket::getTicketTypeName($item->getField('type'));
$datas['##ticket.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $item->getField('requesttypes_id'));
$autoclose_value = Entity::getUsedConfig('autoclose_delay', $this->getEntity(), '', Entity::CONFIG_NEVER);
$datas['##ticket.autoclose##'] = __('Never');
$datas['##lang.ticket.autoclosewarning##'] = "";
if ($autoclose_value > 0) {
$datas['##ticket.autoclose##'] = $autoclose_value;
$datas['##lang.ticket.autoclosewarning##'] = sprintf(_n('Without a reply, the ticket will be automatically closed after %s day', 'Without a reply, the ticket will be automatically closed after %s days', $autoclose_value), $autoclose_value);
}
$datas['##ticket.sla##'] = '';
if ($item->getField('slas_id')) {
$datas['##ticket.sla##'] = Dropdown::getDropdownName('glpi_slas', $item->getField('slas_id'));
}
$datas['##ticket.location##'] = '';
if ($item->getField('locations_id')) {
$datas['##ticket.location##'] = Dropdown::getDropdownName('glpi_locations', $item->getField('locations_id'));
}
// is ticket deleted
$datas['##ticket.isdeleted##'] = Dropdown::getYesNo($item->getField('is_deleted'));
//Tags associated with the object linked to the ticket
$datas['##ticket.itemtype##'] = '';
$datas['##ticket.item.name##'] = '';
$datas['##ticket.item.serial##'] = '';
$datas['##ticket.item.otherserial##'] = '';
$datas['##ticket.item.location##'] = '';
$datas['##ticket.item.contact##'] = '';
$datas['##ticket.item.contactnumber##'] = '';
$datas['##ticket.item.user##'] = '';
$datas['##ticket.item.group##'] = '';
$datas['##ticket.item.model##'] = '';
$item_ticket = new Item_Ticket();
$items = $item_ticket->find("`tickets_id` = '" . $item->getField('id') . "'");
$datas['items'] = array();
if (count($items)) {
foreach ($items as $val) {
if (isset($val['itemtype']) && ($hardware = getItemForItemtype($val['itemtype'])) && isset($val["items_id"]) && $hardware->getFromDB($val["items_id"])) {
$tmp = array();
//Object type
$tmp['##ticket.itemtype##'] = $hardware->getTypeName();
//Object name
$tmp['##ticket.item.name##'] = $hardware->getField('name');
//Object serial
if ($hardware->isField('serial')) {
$tmp['##ticket.item.serial##'] = $hardware->getField('serial');
}
//Object contact
if ($hardware->isField('contact')) {
$tmp['##ticket.item.contact##'] = $hardware->getField('contact');
}
//Object contact num
if ($hardware->isField('contact_num')) {
$tmp['##ticket.item.contactnumber##'] = $hardware->getField('contact_num');
}
//Object otherserial
if ($hardware->isField('otherserial')) {
$tmp['##ticket.item.otherserial##'] = $hardware->getField('otherserial');
}
//Object location
if ($hardware->isField('locations_id')) {
$tmp['##ticket.item.location##'] = Dropdown::getDropdownName('glpi_locations', $hardware->getField('locations_id'));
}
//Object user
if ($hardware->getField('users_id')) {
$user_tmp = new User();
if ($user_tmp->getFromDB($hardware->getField('users_id'))) {
$tmp['##ticket.item.user##'] = $user_tmp->getName();
}
}
//Object group
if ($hardware->getField('groups_id')) {
$tmp['##ticket.item.group##'] = Dropdown::getDropdownName('glpi_groups', $hardware->getField('groups_id'));
}
$modeltable = getSingular($hardware->getTable()) . "models";
$modelfield = getForeignKeyFieldForTable($modeltable);
if ($hardware->isField($modelfield)) {
$tmp['##ticket.item.model##'] = Dropdown::getDropdownName($modeltable, $hardware->getField($modelfield));
}
$datas['items'][] = $tmp;
}
}
}
$datas['##ticket.numberofitems##'] = count($datas['items']);
// Get followups, log, validation, satisfaction, linked tickets
if (!$simple) {
// Linked tickets
$linked_tickets = Ticket_Ticket::getLinkedTicketsTo($item->getField('id'));
$datas['linkedtickets'] = array();
if (count($linked_tickets)) {
$linkedticket = new Ticket();
foreach ($linked_tickets as $data) {
if ($linkedticket->getFromDB($data['tickets_id'])) {
$tmp = array();
$tmp['##linkedticket.id##'] = $data['tickets_id'];
$tmp['##linkedticket.link##'] = Ticket_Ticket::getLinkName($data['link']);
$tmp['##linkedticket.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $data['tickets_id']);
$tmp['##linkedticket.title##'] = $linkedticket->getField('name');
$tmp['##linkedticket.content##'] = $linkedticket->getField('content');
$datas['linkedtickets'][] = $tmp;
}
}
}
$datas['##ticket.numberoflinkedtickets##'] = count($datas['linkedtickets']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$problems = getAllDatasFromTable('glpi_problems_tickets', $restrict);
$datas['problems'] = array();
if (count($problems)) {
$problem = new Problem();
foreach ($problems as $data) {
if ($problem->getFromDB($data['problems_id'])) {
$tmp = array();
$tmp['##problem.id##'] = $data['problems_id'];
$tmp['##problem.date##'] = $problem->getField('date');
$tmp['##problem.title##'] = $problem->getField('name');
$tmp['##problem.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "problem_" . $data['problems_id']);
$tmp['##problem.content##'] = $problem->getField('content');
$datas['problems'][] = $tmp;
}
}
}
$datas['##ticket.numberofproblems##'] = count($datas['problems']);
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
$changes = getAllDatasFromTable('glpi_changes_tickets', $restrict);
$datas['changes'] = array();
if (count($changes)) {
$change = new Change();
foreach ($changes as $data) {
if ($change->getFromDB($data['changes_id'])) {
$tmp = array();
$tmp['##change.id##'] = $data['changes_id'];
$tmp['##change.date##'] = $change->getField('date');
$tmp['##change.title##'] = $change->getField('name');
$tmp['##change.url##'] = $this->formatURL($options['additionnaloption']['usertype'], "change_" . $data['changes_id']);
$tmp['##change.content##'] = $change->getField('content');
$datas['changes'][] = $tmp;
}
}
}
$datas['##ticket.numberofchanges##'] = count($datas['changes']);
if (!isset($options['additionnaloption']['show_private']) || !$options['additionnaloption']['show_private']) {
$restrict .= " AND `is_private` = '0'";
}
$restrict .= " ORDER BY `date` DESC, `id` ASC";
//Followup infos
$followups = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$datas['followups'] = array();
foreach ($followups as $followup) {
$tmp = array();
$tmp['##followup.isprivate##'] = Dropdown::getYesNo($followup['is_private']);
$tmp['##followup.author##'] = Html::clean(getUserName($followup['users_id']));
$tmp['##followup.requesttype##'] = Dropdown::getDropdownName('glpi_requesttypes', $followup['requesttypes_id']);
$tmp['##followup.date##'] = Html::convDateTime($followup['date']);
$tmp['##followup.description##'] = $followup['content'];
$datas['followups'][] = $tmp;
}
$datas['##ticket.numberoffollowups##'] = count($datas['followups']);
// Approbation of solution
$restrict .= " LIMIT 1";
$replysolved = getAllDatasFromTable('glpi_ticketfollowups', $restrict);
$data = current($replysolved);
$datas['##ticket.solution.approval.description##'] = $data['content'];
$datas['##ticket.solution.approval.date##'] = Html::convDateTime($data['date']);
$datas['##ticket.solution.approval.author##'] = Html::clean(getUserName($data['users_id']));
//Validation infos
$restrict = "`tickets_id`='" . $item->getField('id') . "'";
if (isset($options['validation_id']) && $options['validation_id']) {
$restrict .= " AND `glpi_ticketvalidations`.`id` = '" . $options['validation_id'] . "'";
}
$restrict .= " ORDER BY `submission_date` DESC, `id` ASC";
$validations = getAllDatasFromTable('glpi_ticketvalidations', $restrict);
$datas['validations'] = array();
foreach ($validations as $validation) {
$tmp = array();
$tmp['##validation.submission.title##'] = sprintf(__('An approval request has been submitted by %s'), Html::clean(getUserName($validation['users_id'])));
$tmp['##validation.answer.title##'] = sprintf(__('An answer to an an approval request was produced by %s'), Html::clean(getUserName($validation['users_id_validate'])));
$tmp['##validation.author##'] = Html::clean(getUserName($validation['users_id']));
$tmp['##validation.status##'] = TicketValidation::getStatus($validation['status']);
$tmp['##validation.storestatus##'] = $validation['status'];
$tmp['##validation.submissiondate##'] = Html::convDateTime($validation['submission_date']);
$tmp['##validation.commentsubmission##'] = $validation['comment_submission'];
$tmp['##validation.validationdate##'] = Html::convDateTime($validation['validation_date']);
$tmp['##validation.validator##'] = Html::clean(getUserName($validation['users_id_validate']));
$tmp['##validation.commentvalidation##'] = $validation['comment_validation'];
$datas['validations'][] = $tmp;
}
// Ticket Satisfaction
$inquest = new TicketSatisfaction();
$datas['##satisfaction.type##'] = '';
$datas['##satisfaction.datebegin##'] = '';
$datas['##satisfaction.dateanswered##'] = '';
$datas['##satisfaction.satisfaction##'] = '';
$datas['##satisfaction.description##'] = '';
if ($inquest->getFromDB($item->getField('id'))) {
// internal inquest
if ($inquest->fields['type'] == 1) {
$datas['##ticket.urlsatisfaction##'] = $this->formatURL($options['additionnaloption']['usertype'], "ticket_" . $item->getField("id") . '_Ticket$3');
// external inquest
} else {
if ($inquest->fields['type'] == 2) {
$datas['##ticket.urlsatisfaction##'] = Entity::generateLinkSatisfaction($item);
}
}
$datas['##satisfaction.type##'] = $inquest->getTypeInquestName($inquest->getfield('type'));
$datas['##satisfaction.datebegin##'] = Html::convDateTime($inquest->fields['date_begin']);
$datas['##satisfaction.dateanswered##'] = Html::convDateTime($inquest->fields['date_answered']);
$datas['##satisfaction.satisfaction##'] = $inquest->fields['satisfaction'];
$datas['##satisfaction.description##'] = $inquest->fields['comment'];
}
}
return $datas;
}
/**
* Print the HTML ajax associated item add
*
* @param $ticket Ticket object
* @param $options array of possible options:
* - id : ID of the ticket
* - _users_id_requester : ID of the requester user
* - items_id : array of elements (itemtype => array(id1, id2, id3, ...))
*
* @return Nothing (display)
**/
static function itemAddForm(Ticket $ticket, $options = array())
{
global $CFG_GLPI;
$params = array('id' => isset($ticket->fields['id']) && $ticket->fields['id'] != '' ? $ticket->fields['id'] : 0, '_users_id_requester' => 0, 'items_id' => array(), 'itemtype' => '');
$opt = array();
foreach ($options as $key => $val) {
if (!empty($val)) {
$params[$key] = $val;
}
}
if (!$ticket->can($params['id'], READ)) {
return false;
}
$canedit = $ticket->can($params['id'], UPDATE);
// Ticket update case
if ($params['id'] > 0) {
// Get requester
$class = new $ticket->userlinkclass();
$tickets_user = $class->getActors($params['id']);
if (isset($tickets_user[CommonITILActor::REQUESTER]) && count($tickets_user[CommonITILActor::REQUESTER]) == 1) {
foreach ($tickets_user[CommonITILActor::REQUESTER] as $user_id_single) {
$params['_users_id_requester'] = $user_id_single['users_id'];
}
}
// Get associated elements for ticket
$used = self::getUsedItems($params['id']);
foreach ($used as $itemtype => $items) {
foreach ($items as $items_id) {
if (!isset($params['items_id'][$itemtype]) || !in_array($items_id, $params['items_id'][$itemtype])) {
$params['items_id'][$itemtype][] = $items_id;
}
}
}
}
// Get ticket template
$tt = new TicketTemplate();
if (isset($options['_tickettemplate'])) {
$tt = $options['_tickettemplate'];
if (isset($tt->fields['id'])) {
$opt['templates_id'] = $tt->fields['id'];
}
} else {
if (isset($options['templates_id'])) {
$tt->getFromDBWithDatas($options['templates_id']);
if (isset($tt->fields['id'])) {
$opt['templates_id'] = $tt->fields['id'];
}
}
}
$rand = mt_rand();
$count = 0;
echo "<div id='itemAddForm{$rand}'>";
// Show associated item dropdowns
if ($canedit) {
echo "<div style='float:left'>";
$p = array('used' => $params['items_id'], 'rand' => $rand, 'tickets_id' => $params['id']);
// My items
if ($params['_users_id_requester'] > 0) {
Item_Ticket::dropdownMyDevices($params['_users_id_requester'], $ticket->fields["entities_id"], $params['itemtype'], 0, $p);
}
// Global search
Item_Ticket::dropdownAllDevices("itemtype", $params['itemtype'], 0, 1, $params['_users_id_requester'], $ticket->fields["entities_id"], $p);
echo "<span id='item_ticket_selection_information'></span>";
echo "</div>";
// Add button
echo "<a href='javascript:itemAction{$rand}(\"add\");' class='vsubmit' style='float:left'>" . _sx('button', 'Add') . "</a>";
}
// Display list
echo "<div style='clear:both;'>";
if (!empty($params['items_id'])) {
// No delete if mandatory and only one item
$delete = true;
$cpt = 0;
foreach ($params['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
$cpt++;
}
}
if ($cpt == 1 && isset($tt->mandatory['items_id'])) {
$delete = false;
}
foreach ($params['items_id'] as $itemtype => $items) {
foreach ($items as $items_id) {
if ($count < 5 && $params['id'] || $params['id'] == 0) {
echo Item_Ticket::showItemToAdd($params['id'], $itemtype, $items_id, array('rand' => $rand, 'delete' => $delete));
}
$count++;
}
}
}
if ($count == 0) {
echo "<input type='hidden' value='0' name='items_id'>";
}
if ($params['id'] > 0 && $count > 5) {
echo "<i><a href='" . $ticket->getFormURL() . "?id=" . $params['id'] . "&forcetab=Item_Ticket\$1'>" . __('Display all items') . " (" . $count . ")</a></i>";
}
echo "</div>";
foreach (array('id', '_users_id_requester', 'items_id', 'itemtype') as $key) {
$opt[$key] = $params[$key];
}
$js = " function itemAction{$rand}(action, itemtype, items_id) {";
$js .= " \$.ajax({\n url: '" . $CFG_GLPI['root_doc'] . "/ajax/itemTicket.php',\n dataType: 'html',\n data: {'action' : action,\n 'rand' : {$rand},\n 'params' : " . json_encode($opt) . ",\n 'my_items' : \$('#dropdown_my_items{$rand}').val(),\n 'itemtype' : (itemtype === undefined) ? \$('#dropdown_itemtype{$rand}').val() : itemtype,\n 'items_id' : (items_id === undefined) ? \$('#dropdown_add_items_id{$rand}').val() : items_id},\n success: function(response) {";
$js .= " \$(\"#itemAddForm{$rand}\").html(response);";
$js .= " }";
$js .= " });";
$js .= " }";
echo Html::scriptBlock($js);
echo "</div>";
}
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
$item = new Item_Ticket();
if (isset($_POST["add"])) {
if (isset($_POST['my_items']) && !empty($_POST['my_items'])) {
list($_POST['itemtype'], $_POST['items_id']) = explode('_', $_POST['my_items']);
}
if (!isset($_POST['items_id']) || empty($_POST['items_id'])) {
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), _n('Associated element', 'Associated elements', 1));
Session::addMessageAfterRedirect($message, false, ERROR);
Html::back();
}
$item->check(-1, CREATE, $_POST);
if ($item->add($_POST)) {
Event::log($_POST["tickets_id"], "ticket", 4, "tracking", sprintf(__('%s adds a link with an item'), $_SESSION["glpiname"]));
}
Html::back();
}
/**
* Clean data in the tables which have linked the deleted item
* Clear 1/N Relation
*
* @return nothing
**/
function cleanRelationData()
{
global $DB, $CFG_GLPI;
$RELATION = getDbRelations();
if (isset($RELATION[$this->getTable()])) {
$newval = isset($this->input['_replace_by']) ? $this->input['_replace_by'] : 0;
foreach ($RELATION[$this->getTable()] as $tablename => $field) {
if ($tablename[0] != '_') {
$itemtype = getItemTypeForTable($tablename);
// Code factorization : we transform the singleton to an array
if (!is_array($field)) {
$field = array($field);
}
foreach ($field as $f) {
foreach ($DB->request($tablename, array($f => $this->getID())) as $data) {
// Be carefull : we must use getIndexName because self::update rely on that !
if ($object = getItemForItemtype($itemtype)) {
$idName = $object->getIndexName();
// And we must ensure that the index name is not the same as the field
// we try to modify. Otherwise we will loose this element because all
// will be set to $newval ...
if ($idName != $f) {
$object->update(array($idName => $data[$idName], $f => $newval, '_disablenotif' => true));
// Disable notifs
}
}
}
}
}
}
}
// Clean ticket open against the item
if (in_array($this->getType(), $CFG_GLPI["ticket_types"])) {
$job = new Ticket();
$itemsticket = new Item_Ticket();
$query = "SELECT *\n FROM `glpi_items_tickets`\n WHERE `items_id` = '" . $this->fields['id'] . "'\n AND `itemtype`='" . $this->getType() . "'";
$result = $DB->query($query);
if ($DB->numrows($result)) {
while ($data = $DB->fetch_assoc($result)) {
$cnt = countElementsInTable('glpi_items_tickets', "`tickets_id`='" . $data['tickets_id'] . "'");
$job->getFromDB($data['tickets_id']);
if ($cnt == 1) {
if ($CFG_GLPI["keep_tickets_on_delete"] == 1) {
$itemsticket->delete(array("id" => $data["id"]));
} else {
$job->delete(array("id" => $data["tickets_id"]));
}
} else {
$itemsticket->delete(array("id" => $data["id"]));
}
}
}
}
}
/**
* Save form datas to the target
*
* @param PluginFormcreatorFormanswer $formanswer Answers previously saved
*/
public function save(PluginFormcreatorFormanswer $formanswer)
{
$datas = array();
$ticket = new Ticket();
$docItem = new Document_Item();
$form = new PluginFormcreatorForm();
$form->getFromDB($formanswer->fields['plugin_formcreator_forms_id']);
// Get default request type
$query = "SELECT id FROM `glpi_requesttypes` WHERE `name` LIKE 'Formcreator';";
$result = $GLOBALS['DB']->query($query) or die($GLOBALS['DB']->error());
list($requesttypes_id) = $GLOBALS['DB']->fetch_array($result);
$datas['requesttypes_id'] = $requesttypes_id;
// Get predefined Fields
$ttp = new TicketTemplatePredefinedField();
$predefined_fields = $ttp->getPredefinedFields($this->fields['tickettemplates_id'], true);
$datas = array_merge($datas, $predefined_fields);
// Parse datas and tags
$datas['name'] = addslashes($this->parseTags($this->fields['name'], $formanswer));
$datas['content'] = htmlentities($this->parseTags($this->fields['comment'], $formanswer));
$datas['entities_id'] = isset($_SESSION['glpiactive_entity']) ? $_SESSION['glpiactive_entity'] : $form->fields['entities_id'];
$datas['_users_id_requester'] = 0;
$datas['_users_id_recipient'] = $_SESSION['glpiID'];
$datas['_tickettemplates_id'] = $this->fields['tickettemplates_id'];
// Define due date
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('plugin_formcreator_formanwers_id = ' . (int) $formanswer->fields['id'] . ' AND plugin_formcreator_question_id = ' . (int) $this->fields['due_date_question']);
$date = array_shift($found);
$str = "+" . $this->fields['due_date_value'] . " " . $this->fields['due_date_period'];
switch ($this->fields['due_date_rule']) {
case 'answer':
$due_date = $date['answer'];
break;
case 'ticket':
$due_date = date('Y-m-d H:i:s', strtotime($str));
break;
case 'calcul':
$due_date = date('Y-m-d H:i:s', strtotime($date['answer'] . " " . $str));
break;
default:
$due_date = null;
break;
}
if (!is_null($due_date)) {
$datas['due_date'] = $due_date;
}
// Select ticket actors
$query = "SELECT id, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID() . "\n AND actor_role = 'requester'";
$result = $GLOBALS['DB']->query($query);
// If there is only one requester add it on creation, otherwize we will add them later
if ($GLOBALS['DB']->numrows($result) == 1) {
$actor = $GLOBALS['DB']->fetch_array($result);
switch ($actor['actor_type']) {
case 'creator':
$user_id = $formanswer->fields['requester_id'];
break;
case 'validator':
$user_id = $formanswer->fields['validator_id'];
break;
case 'person':
case 'group':
case 'supplier':
$user_id = $actor['actor_value'];
break;
case 'question_person':
case 'question_group':
case 'question_supplier':
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']);
$found = array_shift($found);
if (empty($found['answer'])) {
continue;
} else {
$user_id = (int) $found['answer'];
}
break;
}
$datas['_users_id_requester'] = $user_id;
}
// Create the target ticket
if (!($ticketID = $ticket->add($datas))) {
return false;
}
// Add link between Ticket and FormAnswer
$itemlink = new Item_Ticket();
$itemlink->add(array('itemtype' => 'PluginFormcreatorFormanswer', 'items_id' => $formanswer->fields['id'], 'tickets_id' => $ticketID));
// Add actors to ticket
$query = "SELECT id, actor_role, actor_type, actor_value, use_notification\n FROM glpi_plugin_formcreator_targettickets_actors\n WHERE plugin_formcreator_targettickets_id = " . $this->getID();
$result = $GLOBALS['DB']->query($query);
while ($actor = $GLOBALS['DB']->fetch_array($result)) {
// If actor type is validator and if the form doesn't have a validator, continue to other actors
if ($actor['actor_type'] == 'validator' && !$form->fields['validation_required']) {
continue;
}
switch ($actor['actor_role']) {
case 'requester':
$role = CommonITILActor::REQUESTER;
break;
case 'observer':
$role = CommonITILActor::OBSERVER;
break;
case 'assigned':
$role = CommonITILActor::ASSIGN;
break;
}
switch ($actor['actor_type']) {
case 'creator':
$user_id = $formanswer->fields['requester_id'];
break;
case 'validator':
$user_id = $formanswer->fields['validator_id'];
break;
case 'person':
case 'group':
case 'supplier':
$user_id = $actor['actor_value'];
break;
case 'question_person':
case 'question_group':
case 'question_supplier':
$answer = new PluginFormcreatorAnswer();
$found = $answer->find('`plugin_formcreator_question_id` = ' . (int) $actor['actor_value'] . ' AND `plugin_formcreator_formanwers_id` = ' . (int) $formanswer->fields['id']);
$found = array_shift($found);
if (empty($found['answer'])) {
continue;
} else {
$user_id = (int) $found['answer'];
}
break;
}
switch ($actor['actor_type']) {
case 'creator':
case 'validator':
case 'person':
case 'question_person':
$obj = new Ticket_User();
$obj->add(array('tickets_id' => $ticketID, 'users_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
case 'group':
case 'question_group':
$obj = new Group_Ticket();
$obj->add(array('tickets_id' => $ticketID, 'groups_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
case 'supplier':
case 'question_supplier':
$obj = new Supplier_Ticket();
$obj->add(array('tickets_id' => $ticketID, 'suppliers_id' => $user_id, 'type' => $role, 'use_notification' => $actor['use_notification']));
break;
}
}
// Attach documents to ticket
$found = $docItem->find("itemtype = 'PluginFormcreatorFormanswer' AND items_id = " . (int) $formanswer->getID());
if (count($found) > 0) {
foreach ($found as $document) {
$docItem->add(array('documents_id' => $document['documents_id'], 'itemtype' => 'Ticket', 'items_id' => $ticketID));
}
}
// Attach validation message as first ticket followup if validation is required and
// if is set in ticket target configuration
// /!\ Followup is directly saved to the database to avoid double notification on ticket
// creation and add followup
if ($form->fields['validation_required'] && $this->fields['validation_followup']) {
$message = addslashes(__('Your form have been accepted by the validator', 'formcreator'));
if (!empty($formanswer->fields['comment'])) {
$message .= "\n" . addslashes($formanswer->fields['comment']);
}
$query = "INSERT INTO `glpi_ticketfollowups` SET\n `tickets_id` = {$ticketID},\n `date` = NOW(),\n `users_id` = {$_SESSION['glpiID']},\n `content` = \"{$message}\"";
$GLOBALS['DB']->query($query);
}
return true;
}
-------------------------------------------------------------------------
LICENSE
This file is part of GLPI.
GLPI is free software; you can redistribute it and/or modify
it under the terms of the GNU General Public License as published by
the Free Software Foundation; either version 2 of the License, or
(at your option) any later version.
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
/** @file
* @brief
*/
$AJAX_INCLUDE = 1;
include '../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
Session::checkRight("ticket", UPDATE);
Item_Ticket::dropdownMyDevices($_POST["userID"], $_POST["entity_restrict"]);
Html::ajaxFooter();
/**
* Transfer tickets
*
* @param $itemtype type of transfered item
* @param $ID original ID of the ticket
* @param $newID new ID of the ticket
**/
function transferTickets($itemtype, $ID, $newID)
{
global $DB;
$job = new Ticket();
$rel = new Item_Ticket();
$query = "SELECT `glpi_tickets`.*, `glpi_items_tickets`.`id` as _relid\n FROM `glpi_tickets`\n LEFT JOIN `glpi_items_tickets`\n ON `glpi_items_tickets`.`tickets_id` = `glpi_tickets`.`id`\n WHERE `items_id` = '{$ID}'\n AND `itemtype` = '{$itemtype}'";
if ($result = $DB->query($query)) {
if ($DB->numrows($result) != 0) {
switch ($this->options['keep_ticket']) {
// Transfer
case 2:
// Same Item / Copy Item -> update entity
while ($data = $DB->fetch_assoc($result)) {
$input = $this->transferHelpdeskAdditionalInformations($data);
$input['id'] = $data['id'];
$input['entities_id'] = $this->to;
$job->update($input);
$input = array();
$input['id'] = $data['_relid'];
$input['items_id'] = $newID;
$input['itemtype'] = $itemtype;
$rel->update($input);
$this->addToAlreadyTransfer('Ticket', $data['id'], $data['id']);
$this->transferTaskCategory('Ticket', $data['id'], $data['id']);
}
break;
// Clean ref : keep ticket but clean link
// Clean ref : keep ticket but clean link
case 1:
// Same Item / Copy Item : keep and clean ref
while ($data = $DB->fetch_assoc($result)) {
$rel->delete(array('id' => $data['relid']));
$this->addToAlreadyTransfer('Ticket', $data['id'], $data['id']);
}
break;
// Delete
// Delete
case 0:
// Same item -> delete
if ($ID == $newID) {
while ($data = $DB->fetch_assoc($result)) {
$job->delete(array('id' => $data['id']));
}
}
// Copy Item : nothing to do
break;
}
}
}
}
public static function show($ID, $from_helpdesk)
{
global $LANG, $CFG_GLPI, $DB;
//$logged = $_SESSION['glpiID'];
if (!isset($_REQUEST['session'])) {
$IDO = Session::getLoginUserID();
} else {
$IDO = $_REQUEST['session'];
}
$logged = $ID;
/*
echo $logged."logged2 ";
echo Session::getLoginUserID()."session ";
*/
if (isset($_REQUEST['id'])) {
$ID = $_REQUEST['id'];
$_SESSION["glpiID"] = $_REQUEST['id'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
} else {
$ID = $_SESSION['glpiID'];
$_SESSION['glpiID'] = $_SESSION['glpiID'];
$query = "SELECT `profiles_id` AS id\nFROM `glpi_profiles_users`\nWHERE `users_id` = " . $IDO . "\nORDER BY `glpi_profiles_users`.`profiles_id` DESC";
$result = $DB->query($query);
$cont = $DB->numrows($result);
$profile = $DB->fetch_assoc($result);
}
/*
echo $ID."id ";
echo $_SESSION['glpiID']."glpiid ";
echo $_SESSION['logged']."logged ";
echo $logged."logged2 ";
*/
if (!Session::haveRight("ticket", CREATE)) {
return false;
}
if (Session::haveRight('validate_ticket', 1)) {
// if (Session::haveRightsOr('ticketvalidation', array(TicketValidation::VALIDATEREQUEST, TicketValidation::VALIDATEINCIDENT))) {
$opt = array();
$opt['reset'] = 'reset';
$opt['field'][0] = 55;
// validation status
$opt['searchtype'][0] = 'equals';
$opt['contains'][0] = 'waiting';
$opt['link'][0] = 'AND';
$opt['field'][1] = 59;
// validation aprobator
$opt['searchtype'][1] = 'equals';
$opt['contains'][1] = Session::getLoginUserID();
//$opt['contains'][1] = $ID;
$opt['link'][1] = 'AND';
$url_validate = $CFG_GLPI["root_doc"] . "/front/ticket.php?" . Toolbox::append_params($opt, '&');
if (TicketValidation::getNumberTicketsToValidate(Session::getLoginUserID()) > 0) {
//if (TicketValidation::getNumberTicketsToValidate( $ID >0) {
echo "<a href='{$url_validate}' title=\"" . $LANG['validation'][15] . "\"\n alt=\"" . $LANG['validation'][15] . "\">" . $LANG['validation'][33] . "</a><br><br>";
}
}
// Stevenes Donato
//email user
$query = "SELECT gu.id, ge.email, gu.`firstname`, gu.`realname`, gu.`name`\n FROM `glpi_users` gu, glpi_useremails ge\n WHERE gu.`id` = '{$ID}'\n\t\t\t\t\t AND ge.users_id = gu.id ";
$result = $DB->query($query);
$email = $DB->result($result, 0, "email");
$user_name = $DB->result($result, 0, "firstname") . " ";
$user_sname = $DB->result($result, 0, "realname");
//categories
$query_cat = "SELECT id, completename\n\t\t\t\t\t\t\tFROM `glpi_itilcategories` \n\t\t\t\t\t\t\tWHERE `is_helpdeskvisible` = 1";
$result_cat = $DB->query($query_cat);
$itilcategories_id = $DB->fetch_assoc($result_cat);
$sql_user = "******";
$result_user = $DB->query($sql_user);
$user = $DB->fetch_assoc($result_user);
// Get saved data from a back system
$use_email_notification = 1;
if ($email == "") {
$use_email_notification = 0;
}
$itemtype = 0;
$items_id = "";
$content = "";
$title = "";
//$itilcategories_id = 0;
$urgency = 3;
if (isset($_SESSION["helpdeskSaved"]["use_email_notification"])) {
$use_email_notification = stripslashes($_SESSION["helpdeskSaved"]["use_email_notification"]);
}
if (isset($_SESSION["helpdeskSaved"]["email"])) {
$email = stripslashes($_SESSION["helpdeskSaved"]["user_email"]);
}
if (isset($_SESSION["helpdeskSaved"]["itemtype"])) {
$itemtype = stripslashes($_SESSION["helpdeskSaved"]["itemtype"]);
}
if (isset($_SESSION["helpdeskSaved"]["items_id"])) {
$items_id = stripslashes($_SESSION["helpdeskSaved"]["items_id"]);
}
if (isset($_SESSION["helpdeskSaved"]["content"])) {
$content = cleanPostForTextArea($_SESSION["helpdeskSaved"]["content"]);
}
if (isset($_SESSION["helpdeskSaved"]["name"])) {
$title = stripslashes($_SESSION["helpdeskSaved"]["name"]);
}
if (isset($_SESSION["helpdeskSaved"]["itilcategories_id"])) {
//$itilcategories_id = stripslashes($_SESSION["helpdeskSaved"]["itilcategories_id"]);
$itilcategories_id = $_SESSION["helpdeskSaved"]["itilcategories_id"];
}
if (isset($_SESSION["helpdeskSaved"]["urgency"])) {
$urgency = stripslashes($_SESSION["helpdeskSaved"]["urgency"]);
}
unset($_SESSION["helpdeskSaved"]);
echo "<form method='post' name=\"helpdeskform\" action=\"" . $CFG_GLPI["root_doc"] . "/plugins/mobile/front/tracking.injector.php?ido=" . $IDO . "\" enctype=\"multipart/form-data\">";
echo "<input type='hidden' name='_from_helpdesk' value='{$from_helpdesk}'>";
if ($CFG_GLPI['urgency_mask'] == 1 << 3) {
// Dont show dropdown if only 1 value enabled
echo "<input type='hidden' name='urgency' value='3'>";
}
echo "<input type='hidden' name='entities_id' value='" . $_SESSION["glpiactive_entity"] . "'>";
echo "<div class='force_left input_right'><table class='tab_cadre'>";
echo "<tr><th colspan='1'>" . $LANG['job'][11] . " : </th></tr>";
echo "<tr><th colspan='1'>";
if (Session::isMultiEntitiesMode()) {
echo " (" . Dropdown::getDropdownName("glpi_entities", $_SESSION["glpiactive_entity"]) . ")";
}
echo "</th></tr>";
//Requerente
if ($cont != "1" && $profile != "1") {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
// Dropdown::show('ITILCategories', array('value' => $user,'condition'=>'is_deleted=0'));
//Dropdown::showFromArray("user_id", $user);
echo "\n\n<script>\nfunction getComboA(sel) {\n var id = sel.options[sel.selectedIndex].value; \n //var name = sel.options[sel.selectedIndex].id;\n //document.getElementById('user').innerHTML = id;\n window.location.assign('" . $CFG_GLPI['root_doc'] . "/plugins/mobile/front/helpdesk.php?id='+id+'&session=" . $IDO . "'); \n}\n</script> ";
echo "<select id='sel_user' onchange='getComboA(this)'>";
echo '<option value=" "> -- Selecione -- </option>';
while ($user = $DB->fetch_array($result_user)) {
echo "<option value=" . $user['id'] . " id= \"" . $user['name'] . " " . $user['sname'] . " \">" . $user['name'] . " " . $user['sname'] . "</option>";
}
echo "</select>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['job'][4] . " : </td></tr>";
echo "<tr class='center tab_bg_1'>";
echo "<td >" . $user_name . $user_sname . "</td></tr>";
echo "<input type='hidden' name='logged' value='" . $logged . "'>";
}
if ($CFG_GLPI['urgency_mask'] != 1 << 3) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][29] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>";
//Ticket::dropdownUrgency("urgency",$urgency);
Ticket::dropdownUrgency(array('value' => $values["urgency"]));
echo "</td></tr>";
}
if (NotificationTargetTicket::isAuthorMailingActivatedForHelpdesk()) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][8] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Dropdown::showYesNo('use_email_notification', $use_email_notification);
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['plugin_mobile']["email"] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' id='user_email' name='user_email' value=\"{$email}\" size='40' onchange=\"use_email_notification.value='1'\">";
echo "</td></tr>";
}
if ($_SESSION["glpiactiveprofile"]["helpdesk_hardware"] != 0) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['help'][24] . " : </td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td >";
Item_Ticket::dropdownMyDevices(Session::getLoginUserID(), $_SESSION["glpiactive_entity"]);
//Ticket::dropdownMyDevices($ID,$_SESSION["glpiactive_entity"]);
echo "</td></tr>";
}
//Stevenes Donato
echo "<tr class='tab_bg_1'>";
echo "<td class='force_left'>" . $LANG['common'][36] . " :</td></tr>";
echo "<tr class='tab_bg_1'><td>";
//Dropdown::show('TicketCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::show('ITILCategory', array('value' => $itilcategories_id,'condition'=>'`is_helpdeskvisible`=1'));
//Dropdown::getDropdownName("glpi_itilcategories", $this->fields["itilcategories_id"]);
//Dropdown::showFromArray("completename", $itilcategories_id);
echo "<script>\n\t\tfunction getCat(sel) {\n\t\t //var x = document.getElementById('sel_cat').value;\n\t\t var cat = sel.options[sel.selectedIndex].value; \n\t\t //document.getElementById('demo').innerHTML = 'Categoria: ' + cat;\n\t\t //document.getElementById('demo').innerHTML = '<input type=\\'text\\' name=\\'itilcategories_id\\' value=\\' +cat+ \\'/>';\n\t\t document.getElementById('categoria').value = cat;\t\t \n\t\t}\n\t\t</script>";
echo "<select id='sel_cat' onchange='getCat(this)'>";
echo '<option value=" "> -- ' . $LANG['dropdown'][35] . '-- </option>';
while ($cat = $DB->fetch_array($result_cat)) {
echo "<option value=" . $cat['id'] . " id= \"" . $cat['completename'] . " \">" . $cat['completename'] . " </option>";
}
echo "</select>" . "\n";
echo "</td></tr>";
echo "<tr><td>";
//echo '<label for="itilcategories_id" id="demo"></label>';
//echo "<span id='demo'></span>";
echo "<input id='categoria' type='hidden' name='itilcategories_id' value='' />";
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['common'][57] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td ><input type='text' maxlength='250' size='50' name='name' value=\"{$title}\" required ></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . $LANG['joblist'][6] . " :</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1'><textarea name='content' cols='78' rows='14' required >{$content}</textarea>";
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . $LANG['document'][2] . " (" . Document::getMaxUploadSize() . ") :";
/*
* we hide the picture (aide.png) to prevent the form openning in other window,
* outside the mobile plugin layout.
echo "<img src=\"".$CFG_GLPI["root_doc"]."/pics/aide.png\" class='pointer' alt=\"".
$LANG['central'][7]."\" onclick=\"window.open('".$CFG_GLPI["root_doc"].
"/front/documenttype.list.php','Help','scrollbars=1,resizable=1,width=1000,height=800')\">";
*/
echo "<input type='hidden' name='ido' value='" . $IDO . "'>";
?>
<script>
function getID() {
var ido = document.getElementById('ido').value;
document.getElementById('session').innerHTML = "$_SESSION['logged']="+ido;
//window.location.assign('".$CFG_GLPI['root_doc']."/plugins/mobile/front/helpdesk.php?id='+id+'&session=".$IDO."');
}
</script>
<div id="session" style="display:none;"></div>
<?php
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td><input type='file' class='ui-input-text ui-body-null ui-corner-all ui-shadow-inset ui-body-c' name='filename' value=\"\" size='25'></td></tr>";
echo "<tr class='tab_bg_1'>";
echo "<td colspan='1' class='center'>";
echo "<input type='submit' value=\"" . $LANG['help'][14] . "\" class='submit' >";
echo "</td></tr>";
echo "</table></div>";
//</form>";
Html::closeForm();
}
/** @file
* @brief
*/
include '../inc/includes.php';
Session::checkLoginUser();
$item = new Item_Ticket();
if (isset($_POST["add"])) {
if (isset($_POST['my_items']) && !empty($_POST['my_items'])) {
list($_POST['itemtype'], $_POST['items_id']) = explode('_', $_POST['my_items']);
}
if (isset($_POST['add_items_id'])) {
$_POST['items_id'] = $_POST['add_items_id'];
}
if (!isset($_POST['items_id']) || empty($_POST['items_id'])) {
$message = sprintf(__('Mandatory fields are not filled. Please correct: %s'), _n('Associated element', 'Associated elements', 1));
Session::addMessageAfterRedirect($message, false, ERROR);
Html::back();
}
$item->check(-1, CREATE, $_POST);
if ($item->add($_POST)) {
Event::log($_POST["tickets_id"], "ticket", 4, "tracking", sprintf(__('%s adds a link with an item'), $_SESSION["glpiname"]));
}
Html::back();
} else {
if (isset($_POST["delete"])) {
$item_ticket = new Item_Ticket();
$deleted = $item_ticket->deleteByCriteria(array('tickets_id' => $_POST['tickets_id'], 'items_id' => $_POST['items_id'], 'itemtype' => $_POST['itemtype']));
Html::back();
}
}
Html::displayErrorAndDie("lost");
GLPI is distributed in the hope that it will be useful,
but WITHOUT ANY WARRANTY; without even the implied warranty of
MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the
GNU General Public License for more details.
You should have received a copy of the GNU General Public License
along with GLPI. If not, see <http://www.gnu.org/licenses/>.
--------------------------------------------------------------------------
*/
$AJAX_INCLUDE = 1;
include '../inc/includes.php';
header("Content-Type: text/html; charset=UTF-8");
Html::header_nocache();
Session::checkLoginUser();
$item_ticket = new Item_Ticket();
switch ($_GET['action']) {
case 'add':
if (isset($_GET['my_items']) && !empty($_GET['my_items'])) {
list($_GET['itemtype'], $_GET['items_id']) = explode('_', $_GET['my_items']);
}
if (isset($_GET['items_id']) && isset($_GET['itemtype']) && !empty($_GET['items_id'])) {
$added = true;
if ($added) {
$_GET['params']['items_id'][$_GET['itemtype']][$_GET['items_id']] = $_GET['items_id'];
}
}
Item_Ticket::itemAddForm(new Ticket(), $_GET['params']);
break;
case 'delete':
if (isset($_GET['items_id']) && isset($_GET['itemtype']) && !empty($_GET['items_id'])) {
