<?php
use HelpScout\ApiClient;
$client = ApiClient::getInstance();
$client->setKey('example-key');
// The mailbox associated with the conversation
$mailbox = new \HelpScout\model\ref\MailboxRef();
$mailbox->setId(123);
// The customer associated with the conversation
$customer = new \HelpScout\model\ref\CustomerRef();
$customer->setId(12345);
$customer->setEmail('*****@*****.**');
$conversation = new \HelpScout\model\Conversation();
$conversation->setSubject('I need help!');
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setType('email');
// A conversation must have at least one thread
$thread = new \HelpScout\model\thread\Customer();
$thread->setType('customer');
$thread->setBody('Hello. I need some help.');
$thread->setStatus('active');
// Create by: required
$createdBy = new \HelpScout\model\ref\PersonRef();
$createdBy->setId(12345);
$createdBy->setType('customer');
$thread->setCreatedBy($createdBy);
// Assigned to: not required - defaults to 'anyone'
$assignedTo = new \HelpScout\model\ref\PersonRef();
$assignedTo->setId(100);
$assignedTo->setType('user');
/**
* @return \HelpScout\model\ref\CustomerRef
*/
public function toRef()
{
$ref = new \HelpScout\model\ref\CustomerRef();
$ref->setId($this->id);
$ref->setFirstName($this->firstName);
$ref->setLastName($this->lastName);
return $ref;
}
foreach (explode(' , ', $row['attachment']) as $url) {
$attachment = new HelpScout\model\Attachment();
if (endswith($url, '.png')) {
$attachment->setMimeType('image/png');
}
if (endswith($url, '.jpg') || endswith($url, '.jpeg')) {
$attachment->setMimeType('image/jpeg');
}
$attachment->setFileName(filename_from_url($url));
$attachment->setData(file_get_contents($url));
$client->createAttachment($attachment);
$attachments[] = $attachment;
}
}
// Create the customer
$customer = new \HelpScout\model\ref\CustomerRef();
$customer->setId(null);
$customer->setEmail($row['email']);
$customer->setFirstName($row['f_name']);
$customer->setLastName($row['l_name']);
// Create the conversation
$conversation = new \HelpScout\model\Conversation();
$conversation->setSubject($row['reason'] . ': ' . $row['subject']);
$conversation->setCreatedAt(format_api_date($row['date']));
$conversation->setMailbox($mailbox);
$conversation->setCustomer($customer);
$conversation->setType('email');
$tags = array('backlog', strtolower($row['reason']));
if ($row['extension'] == 'Yes') {
$tags[] = strtolower($row['extension_name']);
}
