} elseif (!$errors['assign']) {
$errors['err'] = __('Unable to complete the ticket assignment');
$errors['assign'] = __('Correct the error(s) below and try again!');
}
}
break;
case 'postnote':
/* Post Internal Note */
$vars = $_POST;
$attachments = $note_form->getField('attachments')->getClean();
$vars['cannedattachments'] = array_merge($vars['cannedattachments'] ?: array(), $attachments);
$wasOpen = $ticket->isOpen();
if ($note = $ticket->postNote($vars, $errors, $thisstaff)) {
$msg = __('Internal note posted successfully');
// Clear attachment list
$note_form->setSource(array());
$note_form->getField('attachments')->reset();
if ($wasOpen && $ticket->isClosed()) {
$ticket = null;
} else {
// Ticket is still open -- clear draft for the note
Draft::deleteForNamespace('ticket.note.' . $ticket->getId(), $thisstaff->getId());
}
} else {
if (!$errors['err']) {
$errors['err'] = __('Unable to post internal note - missing or invalid data.');
}
$errors['postnote'] = __('Unable to post the note. Correct the error(s) below and try again!');
}
break;
case 'edit':
