_N('selected canned response', 'selected canned responses', $count));
elseif(!$errors['err'])
$errors['err'] = sprintf(__('Unable to delete %s'),
_N('selected canned response', 'selected canned responses', $count));
break;
default:
$errors['err']=__('Unknown command');
}
}
break;
default:
$errors['err']=__('Unknown action');
break;
}
}
$page='cannedresponses.inc.php';
$tip_namespace = 'knowledgebase.canned_response';
if($canned || ($_REQUEST['a'] && !strcasecmp($_REQUEST['a'],'add'))) {
$page='cannedresponse.inc.php';
}
$nav->setTabActive('kbase');
$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />',
"$('#content').data('tipNamespace', '".$tip_namespace."');");
require(STAFFINC_DIR.'header.inc.php');
require(STAFFINC_DIR.$page);
print $canned_form->getMedia();
include(STAFFINC_DIR.'footer.inc.php');
?>
} elseif ($_REQUEST['a'] == 'print' && !$ticket->pdfExport($_REQUEST['psize'], $_REQUEST['notes'])) {
$errors['err'] = __('Internal error: Unable to export the ticket to PDF for print.');
}
} else {
$inc = 'tickets.inc.php';
if ($_REQUEST['a'] == 'open' && $thisstaff->canCreateTickets()) {
$inc = 'ticket-open.inc.php';
} elseif ($_REQUEST['a'] == 'export') {
$ts = strftime('%Y%m%d');
if (!($token = $_REQUEST['h'])) {
$errors['err'] = __('Query token required');
} elseif (!($query = $_SESSION['search_' . $token])) {
$errors['err'] = __('Query token not found');
} elseif (!Export::saveTickets($query, "tickets-{$ts}.csv", 'csv')) {
$errors['err'] = __('Internal error: Unable to dump query results');
}
}
//Clear active submenu on search with no status
if ($_REQUEST['a'] == 'search' && !$_REQUEST['status']) {
$nav->setActiveSubMenu(-1);
}
//set refresh rate if the user has it configured
if (!$_POST && !$_REQUEST['a'] && ($min = $thisstaff->getRefreshRate())) {
$js = "clearTimeout(window.ticket_refresh);\n window.ticket_refresh = setTimeout(\$.refreshTicketView," . $min * 60000 . ");";
$ost->addExtraHeader('<script type="text/javascript">' . $js . '</script>', $js);
}
}
require_once STAFFINC_DIR . 'header.inc.php';
require_once STAFFINC_DIR . $inc;
print $response_form->getMedia();
require_once STAFFINC_DIR . 'footer.inc.php';
$errors['err'] = sprintf(__('Unable to delete %s.'), __('this FAQ article'));
}
break;
default:
$errors['err'] = __('Invalid action');
}
}
break;
default:
$errors['err'] = __('Unknown action');
}
}
$inc = 'faq-categories.inc.php';
//FAQs landing page.
if ($faq) {
$inc = 'faq-view.inc.php';
if ($_REQUEST['a'] == 'edit' && $thisstaff->canManageFAQ()) {
$inc = 'faq.inc.php';
}
} elseif ($_REQUEST['a'] == 'add' && $thisstaff->canManageFAQ()) {
$inc = 'faq.inc.php';
} elseif ($category && $_REQUEST['a'] != 'search') {
$inc = 'faq-category.inc.php';
}
$tip_namespace = 'knowledgebase.faq';
$nav->setTabActive('kbase');
$ost->addExtraHeader('<meta name="tip-namespace" content="' . $tip_namespace . '" />', "\$('#content').data('tipNamespace', '" . $tip_namespace . "');");
require_once STAFFINC_DIR . 'header.inc.php';
require_once STAFFINC_DIR . $inc;
print $faq_form->getMedia();
require_once STAFFINC_DIR . 'footer.inc.php';
