function handleRequest(DevblocksHttpRequest $request) { $worker = CerberusApplication::getActiveWorker(); if (empty($worker)) { return; } $stack = $request->path; array_shift($stack); // print @($object = strtolower(array_shift($stack))); // ticket|message|etc $tpl = DevblocksPlatform::getTemplateService(); $tpl->assign('path', $this->_TPL_PATH); $settings = DevblocksPlatform::getPluginSettingsService(); $tpl->assign('settings', $settings); $translate = DevblocksPlatform::getTranslationService(); $tpl->assign('translate', $translate); $teams = DAO_Group::getAll(); $tpl->assign('teams', $teams); $buckets = DAO_Bucket::getAll(); $tpl->assign('buckets', $buckets); $workers = DAO_Worker::getAll(); $tpl->assign('workers', $workers); // Security $active_worker = CerberusApplication::getActiveWorker(); $active_worker_memberships = $active_worker->getMemberships(); // [TODO] Make this pluggable // Subcontroller switch ($object) { case 'ticket': @($id = array_shift($stack)); @($ticket = is_numeric($id) ? DAO_Ticket::getTicket($id) : DAO_Ticket::getTicketByMask($id)); $convo_timeline = array(); $messages = $ticket->getMessages(); foreach ($messages as $message_id => $message) { /* @var $message CerberusMessage */ $key = $message->created_date . '_m' . $message_id; // build a chrono index of messages $convo_timeline[$key] = array('m', $message_id); } @($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1)); if ($mail_inline_comments) { // if inline comments are enabled $comments = DAO_TicketComment::getByTicketId($ticket->id); arsort($comments); $tpl->assign('comments', $comments); // build a chrono index of comments foreach ($comments as $comment_id => $comment) { /* @var $comment Model_TicketComment */ $key = $comment->created . '_c' . $comment_id; $convo_timeline[$key] = array('c', $comment_id); } } ksort($convo_timeline); $tpl->assign('convo_timeline', $convo_timeline); // Comment parent addresses $comment_addresses = array(); foreach ($comments as $comment) { /* @var $comment Model_TicketComment */ $address_id = intval($comment->address_id); if (!isset($comment_addresses[$address_id])) { $address = DAO_Address::get($address_id); $comment_addresses[$address_id] = $address; } } $tpl->assign('comment_addresses', $comment_addresses); // Message Notes $notes = DAO_MessageNote::getByTicketId($ticket->id); $message_notes = array(); // Index notes by message id if (is_array($notes)) { foreach ($notes as $note) { if (!isset($message_notes[$note->message_id])) { $message_notes[$note->message_id] = array(); } $message_notes[$note->message_id][$note->id] = $note; } } $tpl->assign('message_notes', $message_notes); // Make sure we're allowed to view this ticket or message if (!isset($active_worker_memberships[$ticket->team_id])) { echo "<H1>" . $translate->_('common.access_denied') . "</H1>"; return; } $tpl->assign('ticket', $ticket); $tpl->display('file:' . $this->_TPL_PATH . 'print/ticket.tpl'); break; case 'message': @($id = array_shift($stack)); @($message = DAO_Ticket::getMessage($id)); @($ticket = DAO_Ticket::getTicket($message->ticket_id)); // Make sure we're allowed to view this ticket or message if (!isset($active_worker_memberships[$ticket->team_id])) { echo "<H1>" . $translate->_('common.access_denied') . "</H1>"; return; } // Message Notes $notes = DAO_MessageNote::getByTicketId($ticket->id); $message_notes = array(); // Index notes by message id if (is_array($notes)) { foreach ($notes as $note) { if (!isset($message_notes[$note->message_id])) { $message_notes[$note->message_id] = array(); } $message_notes[$note->message_id][$note->id] = $note; } } $tpl->assign('message_notes', $message_notes); $tpl->assign('message', $message); $tpl->assign('ticket', $ticket); $tpl->display('file:' . $this->_TPL_PATH . 'print/message.tpl'); break; } }
function showConversationAction() { @($id = DevblocksPlatform::importGPC($_REQUEST['ticket_id'], 'integer')); @($expand_all = DevblocksPlatform::importGPC($_REQUEST['expand_all'], 'integer', '0')); @($active_worker = CerberusApplication::getActiveWorker()); $tpl = DevblocksPlatform::getTemplateService(); $tpl->assign('path', $this->_TPL_PATH); $tpl->assign('expand_all', $expand_all); $ticket = DAO_Ticket::getTicket($id); $tpl->assign('ticket', $ticket); $tpl->assign('requesters', $ticket->getRequesters()); $messages = $ticket->getMessages(); arsort($messages); $tpl->assign('latest_message_id', key($messages)); $tpl->assign('messages', $messages); // Thread comments and messages on the same level $convo_timeline = array(); // Track senders and their orgs $message_senders = array(); $message_sender_orgs = array(); // Loop messages foreach ($messages as $message_id => $message) { /* @var $message CerberusMessage */ $key = $message->created_date . '_m' . $message_id; // build a chrono index of messages $convo_timeline[$key] = array('m', $message_id); // If we haven't cached this sender address yet if (!isset($message_senders[$message->address_id])) { if (null != ($sender_addy = DAO_Address::get($message->address_id))) { $message_senders[$sender_addy->id] = $sender_addy; // If we haven't cached this sender org yet if (!isset($message_sender_orgs[$sender_addy->contact_org_id])) { if (null != ($sender_org = DAO_ContactOrg::get($sender_addy->contact_org_id))) { $message_sender_orgs[$sender_org->id] = $sender_org; } } } } } $tpl->assign('message_senders', $message_senders); $tpl->assign('message_sender_orgs', $message_sender_orgs); @($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1)); if ($mail_inline_comments) { // if inline comments are enabled $comments = DAO_TicketComment::getByTicketId($id); arsort($comments); $tpl->assign('comments', $comments); // build a chrono index of comments foreach ($comments as $comment_id => $comment) { /* @var $comment Model_TicketComment */ $key = $comment->created . '_c' . $comment_id; $convo_timeline[$key] = array('c', $comment_id); } } // sort the timeline if (!$expand_all) { krsort($convo_timeline); } else { ksort($convo_timeline); } $tpl->assign('convo_timeline', $convo_timeline); // Message Notes $notes = DAO_MessageNote::getByTicketId($id); $message_notes = array(); // Index notes by message id if (is_array($notes)) { foreach ($notes as $note) { if (!isset($message_notes[$note->message_id])) { $message_notes[$note->message_id] = array(); } $message_notes[$note->message_id][$note->id] = $note; } } $tpl->assign('message_notes', $message_notes); // Message toolbar items $messageToolbarItems = DevblocksPlatform::getExtensions('cerberusweb.message.toolbaritem', true); if (!empty($messageToolbarItems)) { $tpl->assign('message_toolbaritems', $messageToolbarItems); } // Workers $workers = DAO_Worker::getAll(); $tpl->assign('workers', $workers); $tpl->register_modifier('makehrefs', array('CerberusUtils', 'smarty_modifier_makehrefs')); $tpl->display('file:' . $this->_TPL_PATH . 'display/modules/conversation/index.tpl'); }
function showTab() { $response = DevblocksPlatform::getHttpResponse(); $path = $response->path; array_shift($path); // iphone array_shift($path); // tickets array_shift($path); // current ('display') $id = array_shift($path); // ticket id @($active_worker = CerberusApplication::getActiveWorker()); $tpl = DevblocksPlatform::getTemplateService(); $tpl->assign('path', $this->_TPL_PATH); $tpl->assign('expand_all', $expand_all); $ticket = DAO_Ticket::getTicket($id); $tpl->assign('requesters', $ticket->getRequesters()); // Drafts $drafts = DAO_MailQueue::getWhere(sprintf("%s = %d AND %s = %s", DAO_MailQueue::TICKET_ID, $id, DAO_MailQueue::TYPE, C4_ORMHelper::qstr(Model_MailQueue::TYPE_TICKET_REPLY))); if (!empty($drafts)) { $tpl->assign('drafts', $drafts); } // Only unqueued drafts $pending_drafts = array(); if (!empty($drafts) && is_array($drafts)) { foreach ($drafts as $draft_id => $draft) { if (!$draft->is_queued) { $pending_drafts[$draft_id] = $draft; } } } if (!empty($pending_drafts)) { $tpl->assign('pending_drafts', $pending_drafts); } // Messages $messages = $ticket->getMessages(); arsort($messages); $tpl->assign('latest_message_id', key($messages)); $tpl->assign('messages', $messages); // Thread comments and messages on the same level $convo_timeline = array(); // Track senders and their orgs $message_senders = array(); $message_sender_orgs = array(); // Loop messages foreach ($messages as $message_id => $message) { /* @var $message Model_Message */ $key = $message->created_date . '_m' . $message_id; // build a chrono index of messages $convo_timeline[$key] = array('m', $message_id); // If we haven't cached this sender address yet if (!isset($message_senders[$message->address_id])) { if (null != ($sender_addy = DAO_Address::get($message->address_id))) { $message_senders[$sender_addy->id] = $sender_addy; // If we haven't cached this sender org yet if (!isset($message_sender_orgs[$sender_addy->contact_org_id])) { if (null != ($sender_org = DAO_ContactOrg::get($sender_addy->contact_org_id))) { $message_sender_orgs[$sender_org->id] = $sender_org; } } } } } $tpl->assign('message_senders', $message_senders); $tpl->assign('message_sender_orgs', $message_sender_orgs); @($mail_inline_comments = DAO_WorkerPref::get($active_worker->id, 'mail_inline_comments', 1)); if ($mail_inline_comments) { // if inline comments are enabled $comments = DAO_TicketComment::getByTicketId($id); arsort($comments); $tpl->assign('comments', $comments); // build a chrono index of comments foreach ($comments as $comment_id => $comment) { /* @var $comment Model_TicketComment */ $key = $comment->created . '_c' . $comment_id; $convo_timeline[$key] = array('c', $comment_id); } } // Thread drafts into conversation if (!empty($drafts)) { foreach ($drafts as $draft_id => $draft) { /* @var $draft Model_MailQueue */ $key = $draft->updated . '_d' . $draft_id; $convo_timeline[$key] = array('d', $draft_id); } } // sort the timeline if (!$expand_all) { krsort($convo_timeline); } else { ksort($convo_timeline); } $tpl->assign('convo_timeline', $convo_timeline); // Message Notes $notes = DAO_MessageNote::getByTicketId($id); $message_notes = array(); // Index notes by message id if (is_array($notes)) { foreach ($notes as $note) { if (!isset($message_notes[$note->message_id])) { $message_notes[$note->message_id] = array(); } $message_notes[$note->message_id][$note->id] = $note; } } $tpl->assign('message_notes', $message_notes); // Message toolbar items $messageToolbarItems = DevblocksPlatform::getExtensions('cerberusweb.message.toolbaritem', true); if (!empty($messageToolbarItems)) { $tpl->assign('message_toolbaritems', $messageToolbarItems); } // Workers $workers = DAO_Worker::getAll(); $tpl->assign('workers', $workers); $tpl->display('file:' . $this->_TPL_PATH . 'tickets/display/conversation.tpl'); }