/**
* If necessary, send out a support ticket reply
*
* @param AUTO_LINK Forum ID
* @param AUTO_LINK Topic ID
* @param SHORT_TEXT Topic title
* @param LONG_TEXT Post made
*/
function handle_topic_ticket_reply($forum_id, $topic_id, $topic_title, $post)
{
// E-mail the user or staff if the post is a new one in a support ticket
if (addon_installed('tickets')) {
require_code('tickets');
require_code('tickets2');
require_code('feedback');
if (is_ticket_forum($forum_id)) {
$topic_info = $GLOBALS['FORUM_DB']->query_select('f_topics', array('t_cache_first_title', 't_sunk', 't_forum_id', 't_is_open', 't_description'), array('id' => $topic_id), '', 1);
if (!array_key_exists(0, $topic_info)) {
warn_exit(do_lang_tempcode('MISSING_RESOURCE'));
}
$topic_description = $topic_info[0]['t_description'];
$ticket_id = extract_topic_identifier($topic_description);
$home_url = build_url(array('page' => 'tickets', 'type' => 'ticket', 'id' => $ticket_id), 'site', NULL, false, true);
send_ticket_email($ticket_id, $topic_title, $post, $home_url->evaluate(), '', -1);
}
}
}
/**
* Actualise ticket creation/reply, then show the ticket again.
*
* @return tempcode The UI
*/
function do_update_ticket()
{
$title = get_page_title('SUPPORT_TICKETS');
$id = get_param('id');
$_title = post_param('title');
$post = post_param('post');
if ($post == '') {
warn_exit(do_lang_tempcode('NO_PARAMETER_SENT', 'post'));
}
$ticket_type = post_param_integer('ticket_type', -1);
$this->check_id($id);
$staff_only = post_param_integer('staff_only', 0) == 1;
// Update
$_home_url = build_url(array('page' => '_SELF', 'type' => 'ticket', 'id' => $id, 'redirect' => NULL), '_SELF', NULL, false, true, true);
$home_url = $_home_url->evaluate();
$email = '';
if ($ticket_type != -1) {
$type_string = get_translated_text($ticket_type);
$ticket_type_details = get_ticket_type($ticket_type);
//$_title=$type_string.' ('.$_title.')';
if (!has_category_access(get_member(), 'tickets', $type_string)) {
access_denied('I_ERROR');
}
// Check FAQ search results first
if ($ticket_type_details['search_faq'] && post_param_integer('faq_searched', 0) == 0) {
$results = $this->do_search($title, $id, $post);
if (!is_null($results)) {
return $results;
}
}
$new_post = new ocp_tempcode();
$new_post->attach(do_lang('THIS_WITH_COMCODE', do_lang('TICKET_TYPE'), $type_string) . "\n\n");
$email = trim(post_param('email', ''));
if ($email != '') {
$body = '> ' . str_replace(chr(10), chr(10) . '> ', $post);
if (substr($body, -2) == '> ') {
$body = substr($body, 0, strlen($body) - 2);
}
$new_post->attach('[email subject="Re: ' . comcode_escape(post_param('title')) . ' [' . get_site_name() . ']" body="' . comcode_escape($body) . '"]' . $email . '[/email]' . "\n\n");
} elseif (is_guest() && $ticket_type_details['guest_emails_mandatory']) {
// Error if the e-mail address is required for this ticket type
warn_exit(do_lang_tempcode('ERROR_GUEST_EMAILS_MANDATORY'));
}
$new_post->attach($post);
$post = $new_post->evaluate();
}
if (addon_installed('captcha')) {
if (get_option('captcha_on_feedback') == '1') {
require_code('captcha');
enforce_captcha();
}
}
ticket_add_post(get_member(), $id, $ticket_type, $_title, $post, $home_url, $staff_only);
// Find true ticket title
$_forum = 1;
$_topic_id = 1;
$_ticket_type = 1;
// These will be returned by reference
$posts = get_ticket_posts($id, $_forum, $_topic_id, $_ticket_type);
if (!is_array($posts)) {
warn_exit(do_lang_tempcode('MISSING_RESOURCE'));
}
$__title = $_title;
foreach ($posts as $ticket_post) {
$__title = $ticket_post['title'];
if ($__title != '') {
break;
}
}
// Send email
if (!$staff_only) {
if ($email == '') {
$email = $GLOBALS['FORUM_DRIVER']->get_member_email_address(get_member());
}
send_ticket_email($id, $__title, $post, $home_url, $email, $ticket_type);
}
$url = build_url(array('page' => '_SELF', 'type' => 'ticket', 'id' => $id), '_SELF');
if (is_guest()) {
$url = build_url(array('page' => '_SELF'), '_SELF');
}
if (get_param('redirect', '') != '') {
$url = make_string_tempcode(get_param('redirect'));
}
return redirect_screen($title, $url, do_lang_tempcode('TICKET_STARTED'));
}
