$subject = '服务请求处理完结通知【' . $notifications['t_maskid'] . '】'; $url_ticket_id = $notifications['t_ticketid']; $first_data = '您的客户【' . $notifications['t_custorgname'] . '】的服务请求已被处理完结!请悉知。'; $remark_data = ' '; $keyword1_data = '服务单号:' . $notifications['t_maskid']; $keyword2_data = '完成时间:' . $notifications['n_create_ts']; $result_mail = send_mail_pe($notifications['notice_id'], $to_addr, 'adm', $to_name, $subject, $url_ticket_id, $first_data, $remark_data, $keyword1_data, $keyword2_data); } if ($prefer_mobile) { $to_mobile = $notifications['ADM_phone']; $url_ticket_id = $notifications['t_ticketid']; $first_data = '您的客户【' . $notifications['t_custorgname'] . '】的请求已被处理完结'; $remark_data = ''; $keyword1_data = '服务单号:' . $notifications['t_maskid']; $keyword2_data = '完成时间:' . $notifications['n_create_ts']; $result_sms = send_sms_pe($notifications['notice_id'], $to_mobile, 'adm', $url_ticket_id, $first_data, $remark_data, $keyword1_data); } break; default: # code... _log('Unknows stage, doing nothing...'); break; } _log('Mark finished...'); // Mark Sent R::selectDatabase('kayako'); if (!R::testConnection()) { exit('DB failed' . PHP_EOL); } R::freeze(true); try {
array_push($error, 'CSC设置了不通过【邮件】接收【' . $p_stage_text . '】有关的消息'); } } if ($p_method_sms == '1') { if ($prefer_mobile == true || $p_stage == 'wo_delay' || $p_stage == 'manual' || $p_stage == 'manual_1') { $to_mobile = $p_user_phone; $url_ticket_id = $p_ky_ticketid; $first_data = $p_first; $remark_data = $p_remark; if ($p_stage != 'manual_1') { $keyword1_data = '服务单号:' . $p_ky_maskid; $keyword2_data = '工单号:' . $p_wo_id; } if (preg_match_all("/(1\\d{10})/", $to_mobile, $to_mobile_ext)) { _log('Mobile number [' . $to_mobile . '] extracted to [' . var_export($to_mobile_ext, true) . ']...'); $result_sms = send_sms_pe($notice_id, $to_mobile_ext[0][0], 'csc', $url_ticket_id, $first_data, $remark_data, $keyword1_data, $keyword2_data); if ($result_sms != 1) { array_push($error, '向CSC发送短信失败'); } else { array_push($sent, '发送短信成功'); } } else { array_push($error, '手机号码无效,或没有CSC手机号码信息'); } } else { _log('CSC设置了不通过【短信】接收【' . $p_stage_text . '】有关的消息'); array_push($error, 'CSC设置了不通过【短信】接收【' . $p_stage_text . '】有关的消息'); } } } _log('Mark finished...');