<?php
/*********************************************************************************
** The contents of this file are subject to the vtiger CRM Public License Version 1.0
* ("License"); You may not use this file except in compliance with the License
* The Original Code is: vtiger CRM Open Source
* The Initial Developer of the Original Code is vtiger.
* Portions created by vtiger are Copyright (C) vtiger.
* All Rights Reserved.
*
********************************************************************************/
global $client;
global $result;
if (requestValidateWriteAccess()) {
$ticket = array('title' => 'title', 'productid' => 'productid', 'description' => 'description', 'priority' => 'priority', 'category' => 'category', 'owner' => 'owner', 'module' => 'module');
foreach ($ticket as $key => $val) {
$ticket[$key] = $_REQUEST[$key];
}
$ticket['owner'] = $username;
$ticket['productid'] = $ticket['productid'];
$title = $_REQUEST['title'];
$description = $_REQUEST['description'];
$priority = $_REQUEST['priority'];
$severity = $_REQUEST['severity'];
$category = $_REQUEST['category'];
$parent_id = $_SESSION['customer_id'];
$productid = $_REQUEST['productid'];
$module = $_REQUEST['ticket_module'];
$customerid = $_SESSION['customer_id'];
$sessionid = $_SESSION['customer_sessionid'];
$serviceid = $_REQUEST['servicename'];
*
********************************************************************************/
session_start();
require_once 'csrf-protect.php';
$errormsg = '';
require_once "PortalConfig.php";
if (!isset($_SESSION['customer_id']) || $_SESSION['customer_id'] == '') {
@header("Location: {$Authenticate_Path}/login.php");
exit;
}
require_once "include/utils/utils.php";
$default_language = getPortalCurrentLanguage();
require_once "language/" . $default_language . ".lang.php";
global $default_charset;
header('Content-Type: text/html; charset=' . $default_charset);
if ($_REQUEST['fun'] != '' && $_REQUEST['fun'] == 'savepassword' && requestValidateWriteAccess()) {
include "include.php";
require_once "HelpDesk/Utils.php";
include "version.php";
global $version;
$errormsg = SavePassword($version);
}
if ($_REQUEST['last_login'] != '') {
$last_login = portal_purify(stripslashes($_REQUEST['last_login']));
$_SESSION['last_login'] = $last_login;
} elseif ($_SESSION['last_login'] != '') {
$last_login = $_SESSION['last_login'];
}
if ($_REQUEST['support_start_date'] != '') {
$_SESSION['support_start_date'] = $support_start_date = portal_purify(stripslashes($_REQUEST['support_start_date']));
} elseif ($_SESSION['support_start_date'] != '') {
$match_condition = isset($_REQUEST['search_match']) ? $_REQUEST['search_match'] : '';
$where = getTicketSearchQuery();
$params = array(array('id' => "{$customerid}", 'sessionid' => "{$sessionid}", 'user_name' => "{$username}", 'onlymine' => $onlymine, 'where' => "{$where}", 'match' => "{$match_condition}"));
$result = $client->call('get_tickets_list', $params, $Server_Path, $Server_Path);
include "TicketsList.php";
} elseif ($_REQUEST['fun'] == 'newticket') {
include "NewTicket.php";
} elseif ($_REQUEST['fun'] == 'updatecomment' || $_REQUEST['fun'] == 'close_ticket' || $_REQUEST['fun'] == 'uploadfile') {
if ($_REQUEST['fun'] == 'updatecomment' && requestValidateWriteAccess()) {
UpdateComment();
}
if ($_REQUEST['fun'] == 'close_ticket' && requestValidateWriteAccess()) {
$ticketid = $_REQUEST['ticketid'];
$res = Close_Ticket($ticketid);
}
if ($_REQUEST['fun'] == 'uploadfile' && requestValidateWriteAccess()) {
$upload_status = AddAttachment();
if ($upload_status != '') {
echo $upload_status;
exit(0);
}
}
?>
<script>
var ticketid = <?php
echo Zend_Json::encode($_REQUEST['ticketid']);
?>
;
window.location.href = "index.php?module=HelpDesk&action=index&fun=detail&ticketid="+ticketid
</script>
<?php
