?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
//box hijau
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</td>
<td width="3"><img src="img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo $hesk_settings['hesk_title'];
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
//table ni yang box untuk form
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="7" height="7"><img src="img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<!-- START FORM -->
<p style="text-align:center"><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></p>
<form method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
/></td>
</tr>
<?php
if ($hesk_settings['confirm_email']) {
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<?php
}
// End if $hesk_settings['confirm_email']
?>
</table>
<div id="email_suggestions"></div>
<hr />
<!-- Department and priority -->
<?php
$is_table = 0;
hesk_load_database_functions();
// Get categories
hesk_dbConnect();
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `cat_order` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></td>
</tr>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<table border="0" width="100%">';
$is_table = 1;
}
?>
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></td>
<td width="80%"><select name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></td>
</tr>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '</table> <hr />';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<table border="0" width="100%">';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table> <hr />';
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></td>
<td width="80%"><input type="text" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></td>
<td width="80%"><textarea name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
</td>
</tr>
</table>
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
echo '
<hr />
<table border="0" width="100%">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></td>
</tr>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</td>
</tr>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150" valign="top">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></td>
</tr>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '
<tr>
<td style="text-align:right" width="150">' . $v['name'] . ': ' . $v['req'] . '</td>
<td width="80%"><input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></td>
</tr>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</table>';
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<hr />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150" valign="top"><?php
echo $hesklang['attachments'];
?>
:</td>
<td width="80%" valign="top">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</td>
</tr>
</table>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<hr />
<!-- Security checks -->
<table border="0" width="100%">
<?php
if ($hesk_settings['question_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</td>
</tr>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<tr>
<td style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></td>
<td width="80%">
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</td>
</tr>
<?php
}
?>
</table>
<?php
}
?>
<!-- Submit -->
<?php
if ($hesk_settings['submit_notice']) {
?>
<hr />
<div align="center">
<table border="0">
<tr>
<td>
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
<p align="center"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /></p>
</td>
</tr>
</table>
</div>
<?php
} else {
?>
<br /> <br />
<table border="0" width="100%">
<tr>
<td style="text-align:right" width="150"> </td>
<td width="80%"><input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" /><br />
<br /> </td>
</tr>
</table>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
function print_login()
{
global $hesk_settings, $hesklang;
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<div class="loginError"><?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
</div>
<div>
<div class="panel panel-default form-signin">
<div class="panel-heading">
<h4><span <?php
echo $iconDisplay;
?>
><span class="mega-octicon octicon-sign-in"></span> </span><?php
echo $hesklang['admin_login'];
?>
</a></h4>
</div>
<div class="panel-body">
<form class="form-signin form-horizontal" role="form" action="index.php" method="post" name="form1">
<?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
}
?>
<label for="user" class="col-sm-4 control-label"><?php
echo $hesklang['username'];
?>
:</label>
<div class="col-sm-8">
<?php
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select class="form-control" name="user">';
$res = hesk_dbQuery('SELECT `user` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input class="form-control" type="text" name="user" size="35" placeholder="' . htmlspecialchars($hesklang['username']) . '" value="' . $savedUser . '" />';
}
?>
</div>
</div>
<?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo '<div class="form-group has-error">';
} else {
echo '<div class="form-group">';
}
?>
<label for="pass" class="col-sm-4 control-label"><?php
echo $hesklang['pass'];
?>
:</label>
<div class="col-sm-8">
<input type="password" class="form-control" id="pass" name="pass" size="35" placeholder="<?php
echo htmlspecialchars($hesklang['pass']);
?>
" />
</div>
</div>
<?php
if ($hesk_settings['secimg_use'] == 2) {
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
"
}
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo '<div class="form-group"><div class="col-md-8 col-md-offset-4">';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
echo '</div></div>';
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="form-group">
<div class="col-md-8 col-md-offset-4">
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
</div>
</div>
<?php
} else {
echo '<div class="form-group"><div class="col-md-8 col-md-offset-4">';
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
echo '</div></div>';
}
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<div class="radio">
<label><input type="radio" name="remember_user" value="AUTOLOGIN" <?php
echo $is_1;
?>
/> <?php
echo $hesklang['autologin'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['just_user'];
?>
</label>
</div>
<div class="radio">
<label><input type="radio" name="remember_user" value="NOTHANKS" <?php
echo $is_3;
?>
/> <?php
echo $hesklang['nothx'];
?>
</label>
</div>
</div>
</div>
<?php
} else {
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<div class="checkbox">
<label><input type="checkbox" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label>
</div>
</div>
</div>
<?php
}
// End if $hesk_settings['autologin']
?>
<div class="form-group">
<div class="col-md-offset-4 col-md-8">
<input type="submit" value="<?php
echo $hesklang['click_login'];
?>
" class="btn btn-default" />
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
// Do we allow staff password reset?
if ($hesk_settings['reset_pass']) {
echo '<br /> <br /><a href="password.php" class="smaller">' . $hesklang['fpass'] . '</a>';
}
?>
</div>
</div>
</form>
</div>
</div>
</div>
<p> </p>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function print_login()
{
global $hesk_settings, $hesklang;
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="3"><img src="../img/headerleftsm.jpg" width="3" height="25" alt="" /></td>
<td class="headersm"><?php
echo $hesklang['login'];
?>
</td>
<td width="3"><img src="../img/headerrightsm.jpg" width="3" height="25" alt="" /></td>
</tr>
</table>
<table width="100%" border="0" cellspacing="0" cellpadding="3">
<tr>
<td><span class="smaller"><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<?php
echo $hesklang['admin_login'];
?>
</span></td>
</tr>
</table>
</td>
</tr>
<tr>
<td>
<br />
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<br />
<div align="center">
<table border="0" cellspacing="0" cellpadding="0" width="<?php
echo $hesk_settings['secimg_use'] == 2 ? '60' : '50';
?>
% ">
<tr>
<td width="7" height="7"><img src="../img/roundcornerslt.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornerstop"></td>
<td><img src="../img/roundcornersrt.jpg" width="7" height="7" alt="" /></td>
</tr>
<tr>
<td class="roundcornersleft"> </td>
<td>
<form action="index.php" method="post" name="form1">
<table width="100%" border="0" cellspacing="0" cellpadding="0">
<tr>
<td width="60" style="text-align:center"><img src="../img/login.png" alt="" width="24" height="24" /></td>
<td>
<p><b><?php
echo $hesklang['admin_login'];
?>
</a></b></p>
</td>
</tr>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><?php
echo $hesklang['username'];
?>
:<br />
<?php
$cls = in_array('user', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select name="user" ' . $cls . '>';
$res = hesk_dbQuery('SELECT * FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input type="text" name="user" size="35" value="' . $savedUser . '" ' . $cls . ' />';
}
?>
</td>
</tr>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><?php
echo $hesklang['pass'];
?>
:<br /><input type="password" name="pass" size="35" <?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo ' class="isError" ';
}
?>
/></td>
</tr>
<?php
if ($hesk_settings['secimg_use'] == 2) {
?>
<tr>
<td width="60"> </td>
<td>
<hr />
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use']) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, $hesk_settings['recaptcha_ssl']);
} else {
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
<hr />
</td>
</tr>
<?php
} else {
?>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<?php
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<tr>
<td width="60"> </td>
<td><label><input type="radio" name="remember_user" value="AUTOLOGIN" <?php
echo $is_1;
?>
/> <?php
echo $hesklang['autologin'];
?>
</label><br />
<label><input type="radio" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['just_user'];
?>
</label><br />
<label><input type="radio" name="remember_user" value="NOTHANKS" <?php
echo $is_3;
?>
/> <?php
echo $hesklang['nothx'];
?>
</label></td>
</tr>
<?php
} else {
?>
<tr>
<td width="60"> </td>
<td><label><input type="checkbox" name="remember_user" value="JUSTUSER" <?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label></td>
</tr>
<?php
}
// End if $hesk_settings['autologin']
?>
<tr>
<td width="60"> </td>
<td> </td>
</tr>
<tr>
<td width="60"> </td>
<td><input type="submit" value="<?php
echo $hesklang['click_login'];
?>
" class="orangebutton" onmouseover="hesk_btn(this,'orangebuttonover');" onmouseout="hesk_btn(this,'orangebutton');" />
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
?>
<br />
</td>
</tr>
</table>
</form>
</td>
<td class="roundcornersright"> </td>
</tr>
<tr>
<td><img src="../img/roundcornerslb.jpg" width="7" height="7" alt="" /></td>
<td class="roundcornersbottom"></td>
<td width="7" height="7"><img src="../img/roundcornersrb.jpg" width="7" height="7" alt="" /></td>
</tr>
</table>
</div>
<p> </p>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function print_add_ticket()
{
global $hesk_settings, $hesklang;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Varibles for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php
hesk_showTopBar($hesk_settings['hesk_title']);
?>
</div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<nav class="row navbar userMenu">
<div class="container">
<div class="collapse navbar-collapse">
<ul class="nav navbar-nav">
<li id="userMenu-home"><a href="index.php"><?php
echo $hesklang['main_page'];
?>
</a></li>
<li id="userMenu-submitTicket"><a href="index.php?a=add"><?php
echo $hesklang['submit_tick'];
?>
</a></li>
<li id="client-username"><a href="client_profile.php"><?php
echo $hesklang['hello'];
if (isset($_SESSION['id']['user']) && $_SESSION['id']['user']) {
echo $_SESSION['id']['user'];
}
?>
</a></li>
<li id="userMenu-logout"><a href="logout.php"><?php
echo $hesklang['logout'];
?>
</a></li>
</ul>
</div><!--/.nav-collapse -->
</div>
</nav>
<div class="container siteUrl-title-indexPhp">
<div class="container form-inline">
<span><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller" style="text-decoration: none;"><?php
echo $hesk_settings['site_title'];
?>
</a> >
<a href="<?php
echo $hesk_settings['hesk_url'];
?>
" class="smaller"><?php
echo 'Help Desk';
?>
</a>
> <?php
echo $hesklang['submit_ticket'];
?>
</span>
</div>
</div><!-- end siteUrl-title-indexPhp -->
<br/>
<br/>
<!--</td>
</tr>-->
<!--start in this page end in line 947
<tr>
<td>-->
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<div class="container" id="view-submitTicket">
<img src="img/existingticket.jpg" alt="existingticket"/><span><?php
echo $hesklang['submit_ticket'];
?>
</span></div>
<br/>
<div class="container form-submit-support-request">
<br/>
<div><?php
echo $hesklang['use_form_below'];
?>
<font class="important"> *</font></div><br/>
<!-- START FORM -->
<form class="form-horizontal" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data" autocomplete="off">
<!-- Contact info -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="name-contact-info-support-request"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="name-contact-info-support-request" name="name" value="<?php
if (isset($_SESSION['id']['user'])) {
echo $_SESSION['id']['user'];
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
readonly></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="email-contact-info-support-request"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="email-contact-info-support-request" name="email" value="<?php
if (isset($_SESSION['id']['email'])) {
echo $_SESSION['id']['email'];
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
readonly></div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="confemail-contact-info-support-request"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input type="text" class="form-control contact-support-request" id="confemail-contact-info-support-request" name="email2" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<?php
}
// End if $hesk_settings['confirm_email']
?>
<?php
hesk_load_database_functions();
hesk_dbConnect();
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="select-cont"><?php
echo $hesklang['contract'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="select-cont" name="contract_name">
<option></option>
<?php
$res_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contractforclient` WHERE `client_Id`=' . $_SESSION["id"]["id"]);
$i = 1;
while ($row_client = mysqli_fetch_array($res_client)) {
$result_contract = hesk_dbQuery('SELECT id, contract_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'contracts` WHERE id=' . $row_client['contract_Id']);
$cont_result = mysqli_fetch_array($result_contract);
echo '<option value="' . $cont_result['id'] . '">' . $cont_result['contract_name'] . '</option>';
}
?>
</select></div>
<?php
?>
</div>
<?php
$result_client = hesk_dbQuery('SELECT contract_Id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contractforclient` WHERE `client_Id`='" . $_SESSION["id"]["id"] . "' LIMIT 1");
$row_client = mysqli_fetch_array($result_client);
$result_client = hesk_dbQuery('SELECT company_id FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . "contracts` WHERE `id`='" . $row_client['contract_Id'] . "' LIMIT 1");
if ($row_client = mysqli_fetch_array($result_client)) {
$result_company = hesk_dbQuery('SELECT id, company_name FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'companies` WHERE id=' . $row_client['company_id']);
$company_result = mysqli_fetch_array($result_company);
echo '<input type="hidden" class="form-control" name="company_name" value="' . $company_result['id'] . '" size="40" maxlength="1000" />';
}
?>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
$res = hesk_dbQuery("SELECT `id`, `categ_impro_id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' AND `active`='1' ORDER BY `cat_order` ASC");
/*if (hesk_dbNumRows($res) == 1)
{
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="'.$row['id'].'" />';
}
/*elseif (hesk_dbNumRows($res) < 1)
{
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
}*/
/*else
{*/
// List available categories
$is_table = 1;
?>
<!-- start table here end in line 304 -->
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="category-department-priority-support-request"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="category-department-priority-support-request" name="category" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select></div>
</div>
<?php
/*}*/
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
if (!$is_table) {
echo '<div class="form-group department-priority-support-request">';
$is_table = 1;
}
?>
<div class="form-group" style="margin-bottom: 5px;">
<label class="col-sm-2" for="priority-department-priority-support-request"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><select class="form-control contact-support-request" required="required" title="Required field" id="priority-department-priority-support-request" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<option></option>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select></div>
</div>
<?php
}
/* Need to close the table? */
if ($is_table) {
echo '';
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($print_table == 0) {
echo '<div class="custom-before-support-request">';
/* start table in line 317-486*/
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 348-375*/
echo '
<div class="form-inline ">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 382-414*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 418-444*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 454-460*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 471-477*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div> <br/><br/>';
/*end custom-before-support-request table*/
$print_table = 0;
}
?>
<!-- END CUSTOM BEFORE -->
<!-- ticket info -->
<div class="">
<div class="form-group" style="padding-right: 0px; margin-bottom: 5px;">
<label class="col-sm-2" for="subject-ticket-info-support-request"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><input class="form-control contact-support-request" required="required" title="Required field" type="text" id="subject-ticket-info-support-request" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
/></div>
</div>
<div class="form-group" style="margin-bottom: 5px;">
<div>
<label class="col-sm-2" for="message-ticket-info-support-request" ><?php
echo $hesklang['message'];
?>
: <font class="important">*</font></label>
<div class="col-sm-4"><textarea class="form-control contact-support-request" required="required" title="Required field" id="message-ticket-info-support-request" name="message" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea></div>
</div>
</div>
</div><!-- ticket-info-support-request -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
$print_table = 0;
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($print_table == 0) {
/*start table in line 534-705*/
echo '
<br/><br/>
<div class="custom-after-support-request">
';
$print_table = 1;
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
/*start tr in line 567-594*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="radio" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 601-633*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<select name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
</div>
';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
/*start tr in line 637-663*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label><input type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '
</div>
';
break;
/* Large text box */
/* Large text box */
case 'textarea':
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 673-679*/
echo '
<div class="form-inline">
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<textarea name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea>
</div>
';
break;
/* Default text input */
/* Default text input */
default:
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
/*start tr in line 690-696*/
echo '
<div>
<label>' . $v['name'] . ': ' . $v['req'] . '</label>
<input type="text" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' />
</div>
';
}
}
}
/* If table was started we need to close it */
if ($print_table) {
echo '</div>';
/*end custom-after-support-request*/
$print_table = 0;
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<br/><br/>
<div class="">
<div class="form-group">
<label class="col-sm-2" style="vertical-align: top;"><?php
echo $hesklang['attachments'];
?>
:</label>
<div class="col-sm-4 contact-support-request">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' style="margin-bottom: 10px;"/>';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
</div><!-- end attachments-support-request -->
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<br/><br/>
<!-- Security checks -->
<div class="security-checks-support-request">
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_q'];
?>
<font class="important">*</font></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesk_settings['question_ask'] . '<br /><input class="form-control" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' />';
?>
<br />
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label class="col-sm-2 control-label" style="text-align:right;vertical-align:top" width="150"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
</div>
<?php
}
?>
</div><!-- end security-checks-support-request -->
<?php
}
?>
<!-- Submit -->
<?php
/*if ($hesk_settings['submit_notice'])
{
?>
<br/><br/>
<div align="center">
<div class="submit-notice-support-request">
<div>
<div>
<b><?php echo $hesklang['before_submit']; ?></b>
<ul>
<li><?php echo $hesklang['all_info_in']; ?>.</li>
<li><?php echo $hesklang['all_error_free']; ?>.</li>
</ul>
<b><?php echo $hesklang['we_have']; ?>:</b>
<ul>
<li><?php echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']).' '.$hesklang['recorded_ip']; ?></li>
<li><?php echo $hesklang['recorded_time']; ?></li>
</ul>
<div class="col-sm-7 col-sm-offset-5"><input type="hidden" name="token" value="<?php hesk_token_echo(); ?>" />
<input type="submit" value="<?php echo $hesklang['sub_ticket']; ?>" class="btn btn-default submit-ticket-btn" /></div>
</div>
</div>
</div><!-- end submit-notice-support-request -->
</div>
<?php
} // End IF submit_notice
else
{*/
?>
<div class="else-submit-notice-support-request form-group">
<div class="col-sm-offset-2 col-sm-3">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
" />
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default submit-ticket-btn" />
</div>
</div><!-- end else-submit-notice-support-request -->
<?php
/*}*/
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
<!-- END FORM -->
</div><!-- end form-submit-support-request -->
<!-- Go back -->
<div class="container"><a href="javascript:history.go(-1)"> <button type="submit" class="btn btn-default goback-btn"><?php
echo $hesklang['back'];
?>
</button></a></div>
<?php
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
function print_login()
{
global $hesk_settings, $hesklang;
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['admin_login'];
require_once HESK_PATH . 'inc/header.inc.php';
if (hesk_isREQUEST('notice')) {
hesk_process_messages($hesklang['session_expired'], 'NOREDIRECT');
}
if (!isset($_SESSION['a_iserror'])) {
$_SESSION['a_iserror'] = array();
}
?>
<nav class="row navbar navbar-default" id="showTopBar-indexPhp">
<div class="menu-wrapper">
<div class="container showTopBar"><?php
hesk_showTopBar($hesk_settings['hesk_title']);
?>
</div>
</div><!-- end showTopBar-indexPhp -->
</nav>
<div class="container siteUrl-title-admin-indexPhp">
<div class="form-inline">
<span><a href="<?php
echo $hesk_settings['site_url'];
?>
" class="smaller"><?php
echo $hesk_settings['site_title'];
?>
</a></span> >
<span><?php
echo $hesklang['admin_login'];
?>
</span>
</div>
</div>
<!--
</td>
</tr>-->
<!-- start in this page end somewhere...
<tr>
<td>-->
<br/>
<br/>
<br/>
<?php
/* This will handle error, success and notice messages */
hesk_handle_messages();
?>
<div class="container">
<div class="col-sm-5 admin-login-top-latest-kb">
<div class="form-group admin-login">
<br/>
<div class="container form-group">
<form action="index.php" method="post" name="form1">
<div id="ad-log"><b><?php
echo $hesklang['admin_login'];
?>
</a></b></div>
</br>
<div class="form-inline">
<h4><label class="control-label" for="username-admin"><?php
echo $hesklang['username'];
?>
:</label></h4>
<?php
$cls = in_array('user', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
if (defined('HESK_USER')) {
$savedUser = HESK_USER;
} else {
$savedUser = hesk_htmlspecialchars(hesk_COOKIE('hesk_username'));
}
$is_1 = '';
$is_2 = '';
$is_3 = '';
$remember_user = hesk_POST('remember_user');
if ($hesk_settings['autologin'] && (isset($_COOKIE['hesk_p']) || $remember_user == 'AUTOLOGIN')) {
$is_1 = 'checked="checked"';
} elseif (isset($_COOKIE['hesk_username']) || $remember_user == 'JUSTUSER') {
$is_2 = 'checked="checked"';
} else {
$is_3 = 'checked="checked"';
}
if ($hesk_settings['list_users']) {
echo '<select name="user" ' . $cls . '>';
$res = hesk_dbQuery('SELECT `user` FROM `' . hesk_dbEscape($hesk_settings['db_pfix']) . 'users` ORDER BY `user` ASC');
while ($row = hesk_dbFetchAssoc($res)) {
$sel = strtolower($savedUser) == strtolower($row['user']) ? 'selected="selected"' : '';
echo '<option value="' . $row['user'] . '" ' . $sel . '>' . $row['user'] . '</option>';
}
echo '</select>';
} else {
echo '<input class="form-control" id="username-admin" type="text" name="user" size="35" value="' . $savedUser . '" ' . $cls . ' />';
}
?>
</div>
<br/>
<div class="form-inline">
<h4><label class="control-label" for="password-admin"><?php
echo $hesklang['pass'];
?>
:</h4><input class="form-control" id="password-admin" type="password" name="pass" size="35" <?php
if (in_array('pass', $_SESSION['a_iserror'])) {
echo ' class="isError" ';
}
?>
/>
</div>
<?php
if ($hesk_settings['secimg_use'] == 2) {
?>
<br/><br/>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_a_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['a_iserror']) && in_array('mysecnum', $_SESSION['a_iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
",
},
};
</script>
<?php
require_once HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['a_iserror']) ? ' class="isError" ' : '';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="' . HESK_PATH . 'print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'' . HESK_PATH . 'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="' . HESK_PATH . 'img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
?>
<br/><br/>
<?php
} else {
?>
<?php
}
// End if $hesk_settings['secimg_use'] == 2
if ($hesk_settings['autologin']) {
?>
<br/>
<div class="radios" style="text-align: -webkit-auto; display: inline-block;">
<div class="">
<span>
<input type="checkbox" name="remember_user" id="optionsRadios1" value="kot" <?php
echo $is_1;
?>
checked="checked" /> <?php
echo $hesklang['remember_user'];
?>
<br />
</span>
</div>
<div class="radio">
<span>
<input type="hidden" name="remember_user" id="optionsRadios2" value="AUTOLOGIN" <?php
echo $is_2;
?>
checked="checked" /><br />
</span>
</div>
</div>
<?php
} else {
?>
<label><input type="checkbox" name="remember_user" value="JUSTUSER" class="form-control"<?php
echo $is_2;
?>
/> <?php
echo $hesklang['remember_user'];
?>
</label>
<?php
}
// End if $hesk_settings['autologin']
?>
<br/><br/>
<button type="submit" class="btn btn-default" id="submit-login"><?php
echo $hesklang['click_login'];
?>
</button>
<input type="hidden" name="a" value="do_login" />
<?php
if (hesk_isREQUEST('goto') && ($url = hesk_REQUEST('goto'))) {
echo '<input type="hidden" name="goto" value="' . $url . '" />';
}
// Do we allow staff password reset?
if ($hesk_settings['reset_pass']) {
echo '<br /> <br /><div id="forgotpassw"><a href="password.php" class="smaller">' . $hesklang['fpass'] . '</a></div>';
}
?>
<br />
</form>
</div>
</div>
<div class="form-inline top-latest-kb-button">
<a href="http://localhost/support/knowledgebase.php#tab_home" target="_blank"><button type="submit" class="btn btn-default" id="top-kb-button" onmouseover="hesk_btn(this,'btn btn-defaultover');" onmouseout="hesk_btn(this,'btn btn-default');">Top Knowledgebase <br/> articles</button></a>
<a href="http://localhost/support/knowledgebase.php#tab_profile" target="_blank"><button type="submit" class="btn btn-default" id="latest-kb-button" onmouseover="hesk_btn(this,'btn btn-defaultover');" onmouseout="hesk_btn(this,'btn btn-default');">Latest Knowledgebase <br/> articles</button></a>
</div>
</div>
<div class="col-sm-7 help-staf"><img src="../img/help.jpg" alt="help" /></div>
</div>
<?php
hesk_cleanSessionVars('a_iserror');
require_once HESK_PATH . 'inc/footer.inc.php';
exit;
}
function print_add_ticket()
{
global $hesk_settings, $hesklang, $modsForHesk_settings;
// Auto-focus first empty or error field
define('AUTOFOCUS', true);
// Pre-populate fields
// Customer name
if (isset($_REQUEST['name'])) {
$_SESSION['c_name'] = $_REQUEST['name'];
}
// Customer email address
if (isset($_REQUEST['email'])) {
$_SESSION['c_email'] = $_REQUEST['email'];
$_SESSION['c_email2'] = $_REQUEST['email'];
}
// Category ID
if (isset($_REQUEST['catid'])) {
$_SESSION['c_category'] = intval($_REQUEST['catid']);
}
if (isset($_REQUEST['category'])) {
$_SESSION['c_category'] = intval($_REQUEST['category']);
}
// Priority
if (isset($_REQUEST['priority'])) {
$_SESSION['c_priority'] = intval($_REQUEST['priority']);
}
// Subject
if (isset($_REQUEST['subject'])) {
$_SESSION['c_subject'] = $_REQUEST['subject'];
}
// Message
if (isset($_REQUEST['message'])) {
$_SESSION['c_message'] = $_REQUEST['message'];
}
// Custom fields
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && isset($_REQUEST[$k])) {
$_SESSION['c_' . $k] = $_REQUEST[$k];
}
}
// Variables for coloring the fields in case of errors
if (!isset($_SESSION['iserror'])) {
$_SESSION['iserror'] = array();
}
if (!isset($_SESSION['isnotice'])) {
$_SESSION['isnotice'] = array();
}
if (!isset($_SESSION['c_category']) && !$hesk_settings['select_cat']) {
$_SESSION['c_category'] = 0;
}
hesk_cleanSessionVars('already_submitted');
// Tell header to load reCaptcha API if needed
if ($hesk_settings['recaptcha_use'] == 2) {
define('RECAPTCHA', 1);
}
// Print header
$hesk_settings['tmp_title'] = $hesk_settings['hesk_title'] . ' - ' . $hesklang['submit_ticket'];
require_once HESK_PATH . 'inc/header.inc.php';
?>
<ol class="breadcrumb">
<li><a href="<?php
echo $hesk_settings['site_url'];
?>
"><?php
echo $hesk_settings['site_title'];
?>
</a></li>
<li><a href="<?php
echo $hesk_settings['hesk_url'];
?>
"><?php
echo $hesk_settings['hesk_title'];
?>
</a></li>
<li class="active"><?php
echo $hesklang['sub_support'];
?>
</li>
</ol>
<!-- START MAIN LAYOUT -->
<?php
$columnWidth = 'col-md-8';
hesk_dbConnect();
$showRs = hesk_dbQuery("SELECT `show` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "quick_help_sections` WHERE `id` = 1");
$show = hesk_dbFetchAssoc($showRs);
if (!$show['show']) {
$columnWidth = 'col-md-10 col-md-offset-1';
}
?>
<div class="row">
<?php
if ($columnWidth == 'col-md-8') {
?>
<div align="left" class="col-md-4">
<div class="panel panel-default">
<div class="panel-heading"><?php
echo $hesklang['quick_help'];
?>
</div>
<div class="panel-body">
<p><?php
echo $hesklang['quick_help_submit_ticket'];
?>
</p>
</div>
</div>
</div>
<?php
}
?>
<div class="<?php
echo $columnWidth;
?>
">
<?php
// This will handle error, success and notice messages
hesk_handle_messages();
?>
<!-- START FORM -->
<div class="form">
<h2><?php
hesk_showTopBar($hesklang['submit_ticket']);
?>
</h2>
<small><?php
echo $hesklang['use_form_below'];
?>
</small>
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_general_information'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<form class="form-horizontal" role="form" method="post" action="submit_ticket.php?submit=1" name="form1" enctype="multipart/form-data">
<!-- Contact info -->
<div class="form-group">
<label for="name" class="col-sm-3 control-label"><?php
echo $hesklang['name'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="name" name="name" size="40" maxlength="30" value="<?php
if (isset($_SESSION['c_name'])) {
echo stripslashes(hesk_input($_SESSION['c_name']));
}
?>
" <?php
if (in_array('name', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['name']);
?>
" />
</div>
</div>
<div class="form-group">
<label for="email" class="col-sm-3 control-label"><?php
echo $hesklang['email'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" class="form-control" id="email" name="email" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email'])) {
echo stripslashes(hesk_input($_SESSION['c_email']));
}
?>
" <?php
if (in_array('email', $_SESSION['iserror'])) {
echo ' class="isError" ';
} elseif (in_array('email', $_SESSION['isnotice'])) {
echo ' class="isNotice" ';
}
?>
<?php
if ($hesk_settings['detect_typos']) {
echo ' onblur="Javascript:hesk_suggestEmail(0)"';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['email']);
?>
" />
</div>
</div>
<?php
if ($hesk_settings['confirm_email']) {
?>
<div class="form-group">
<label for="email2" class="col-sm-3 control-label"><?php
echo $hesklang['confemail'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="email2" class="form-control" name="email2" size="40" maxlength="1000" value="<?php
if (isset($_SESSION['c_email2'])) {
echo stripslashes(hesk_input($_SESSION['c_email2']));
}
?>
" <?php
if (in_array('email2', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['confemail']);
?>
" />
</div>
</div>
<?php
}
?>
<div id="email_suggestions"></div>
<!-- Department and priority -->
<?php
$is_table = 0;
// Get categories
hesk_dbConnect();
$orderBy = $modsForHesk_settings['category_order_column'];
$res = hesk_dbQuery("SELECT `id`, `name` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "categories` WHERE `type`='0' ORDER BY `" . $orderBy . "` ASC");
if (hesk_dbNumRows($res) == 1) {
// Only 1 public category, no need for a select box
$row = hesk_dbFetchAssoc($res);
echo '<input type="hidden" name="category" value="' . $row['id'] . '" />';
} elseif (hesk_dbNumRows($res) < 1) {
// No public categories, set it to default one
echo '<input type="hidden" name="category" value="1" />';
} else {
// List available categories
$is_table = 1;
?>
<div class="form-group">
<label for="category" class="col-sm-3 control-label"><?php
echo $hesklang['category'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select name="category" id="category" class="form-control" <?php
if (in_array('category', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
// Show the "Click to select"?
if ($hesk_settings['select_cat']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
// List categories
while ($row = hesk_dbFetchAssoc($res)) {
echo '<option value="' . $row['id'] . '"' . ($_SESSION['c_category'] == $row['id'] ? ' selected="selected"' : '') . '>' . $row['name'] . '</option>';
}
?>
</select>
</div>
</div>
<?php
}
/* Can customer assign urgency? */
if ($hesk_settings['cust_urgency']) {
?>
<div class="form-group">
<label for="priority" class="col-sm-3 control-label"><?php
echo $hesklang['priority'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<select id="priority" class="form-control" name="priority" <?php
if (in_array('priority', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
>
<?php
// Show the "Click to select"?
if ($hesk_settings['select_pri']) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
?>
<option value="3" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 3) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['low'];
?>
</option>
<option value="2" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 2) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['medium'];
?>
</option>
<option value="1" <?php
if (isset($_SESSION['c_priority']) && $_SESSION['c_priority'] == 1) {
echo 'selected="selected"';
}
?>
><?php
echo $hesklang['high'];
?>
</option>
</select>
</div>
</div>
<?php
}
?>
<!-- START CUSTOM BEFORE -->
<?php
/* custom fields BEFORE comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place'] == 0) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div>
</div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM BEFORE -->
<div class="blankSpace"></div>
<div align="left" class="h3"><?php
echo $hesklang['add_ticket_your_message'];
?>
</div>
<div class="footerWithBorder"></div>
<div class="blankSpace"></div>
<!-- ticket info -->
<div class="form-group">
<label for="subject" class="col-sm-3 control-label"><?php
echo $hesklang['subject'];
?>
: <font class="important">*</font></label>
<div class="col-sm-9">
<input type="text" id="subject" class="form-control" name="subject" size="40" maxlength="40" value="<?php
if (isset($_SESSION['c_subject'])) {
echo stripslashes(hesk_input($_SESSION['c_subject']));
}
?>
" <?php
if (in_array('subject', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
placeholder="<?php
echo htmlspecialchars($hesklang['subject']);
?>
"/>
</div>
</div>
<div class="form-group">
<div class="col-sm-12">
<textarea placeholder="<?php
echo htmlspecialchars($hesklang['message']);
?>
" name="message" id="message" class="form-control" rows="12" cols="60" <?php
if (in_array('message', $_SESSION['iserror'])) {
echo ' class="isError" ';
}
?>
><?php
if (isset($_SESSION['c_message'])) {
echo stripslashes(hesk_input($_SESSION['c_message']));
}
?>
</textarea>
</div>
</div>
<!-- START KNOWLEDGEBASE SUGGEST -->
<?php
if ($hesk_settings['kb_enable'] && $hesk_settings['kb_recommendanswers']) {
?>
<div id="kb_suggestions" style="display:none">
<br /> <br />
<img src="img/loading.gif" width="24" height="24" alt="" border="0" style="vertical-align:text-bottom" /> <i><?php
echo $hesklang['lkbs'];
?>
</i>
</div>
<script language="Javascript" type="text/javascript"><!--
hesk_suggestKB();
//-->
</script>
<?php
}
?>
<!-- END KNOWLEDGEBASE SUGGEST -->
<!-- START CUSTOM AFTER -->
<?php
/* custom fields AFTER comments */
foreach ($hesk_settings['custom_fields'] as $k => $v) {
if ($v['use'] && $v['place']) {
if ($modsForHesk_settings['custom_field_setting']) {
$v['name'] = $hesklang[$v['name']];
}
$v['req'] = $v['req'] ? '<font class="important">*</font>' : '';
if ($v['type'] == 'checkbox') {
$k_value = array();
if (isset($_SESSION["c_{$k}"]) && is_array($_SESSION["c_{$k}"])) {
foreach ($_SESSION["c_{$k}"] as $myCB) {
$k_value[] = stripslashes(hesk_input($myCB));
}
}
} elseif (isset($_SESSION["c_{$k}"])) {
$k_value = stripslashes(hesk_input($_SESSION["c_{$k}"]));
} else {
$k_value = '';
}
switch ($v['type']) {
/* Radio box */
case 'radio':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (strlen($k_value) == 0 || $k_value == $option) {
$k_value = $option;
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input type="radio" id="' . $formattedId . '" name="' . $k . '" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Select drop-down box */
/* Select drop-down box */
case 'select':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '" ' . $cls . '>';
// Show "Click to select"?
$v['value'] = str_replace('{HESK_SELECT}', '', $v['value'], $num);
if ($num) {
echo '<option value="">' . $hesklang['select'] . '</option>';
}
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select></div></div>';
break;
/* Checkbox */
/* Checkbox */
case 'checkbox':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
echo '<div class="form-group"><label class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label><div align="left" class="col-sm-9">';
$options = explode('#HESK#', $v['value']);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
foreach ($options as $option) {
if (in_array($option, $k_value)) {
$checked = 'checked="checked"';
} else {
$checked = '';
}
echo '<label style="font-weight: normal;"><input id="' . $formattedId . '" type="checkbox" name="' . $k . '[]" value="' . $option . '" ' . $checked . ' ' . $cls . ' /> ' . $option . '</label><br />';
}
echo '</div></div>';
break;
/* Large text box */
/* Large text box */
case 'textarea':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$size = explode('#', $v['value']);
$size[0] = empty($size[0]) ? 5 : intval($size[0]);
$size[1] = empty($size[1]) ? 30 : intval($size[1]);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><textarea class="form-control" id="' . $formattedId . '" name="' . $k . '" rows="' . $size[0] . '" cols="' . $size[1] . '" ' . $cls . '>' . $k_value . '</textarea></div>
</div>';
break;
case 'multiselect':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group"><label for="' . $v['name'] . '[]" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><select class="form-control" id="' . $formattedId . '" name="' . $k . '[]" ' . $cls . ' multiple>';
$options = explode('#HESK#', $v['value']);
foreach ($options as $option) {
if ($k_value == $option) {
$k_value = $option;
$selected = 'selected="selected"';
} else {
$selected = '';
}
echo '<option ' . $selected . '>' . $option . '</option>';
}
echo '</select>
<div class="btn-group" role="group">
<button type="button" class="btn btn-default" onclick="selectAll(\'' . $formattedId . '\')">Select All</button>
<button type="button" class="btn btn-default" onclick="deselectAll(\'' . $formattedId . '\')">Deselect All</button>
</div></div></div>';
break;
case 'date':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' isError ' : '';
echo '
<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9">
<input type="text" class="datepicker form-control white-readonly ' . $cls . '" placeholder="' . htmlspecialchars($v['name']) . '" id="' . $formattedId . '" name="' . $k . '" size="40"
maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" readonly/>
<span class="help-block">' . $hesklang['date_format'] . '</span>
</div>
</div>';
break;
case 'email':
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
if ($v['value'] == 'cc' || $v['value'] == 'bcc') {
// (b)cc isn't a valid email but is the "value" used by settings. Just remove it.
$v['value'] = '';
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
break;
/* Default text input */
/* Default text input */
default:
//Clean up multiple dashes or whitespaces
$formattedId = preg_replace("/[\\s-]+/", " ", $v['name']);
$formattedId = preg_replace("/[\\s_]/", "-", $formattedId);
if (strlen($k_value) != 0) {
$v['value'] = $k_value;
}
$cls = in_array($k, $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="form-group">
<label for="' . $v['name'] . '" class="col-sm-3 control-label">' . $v['name'] . ': ' . $v['req'] . '</label>
<div class="col-sm-9"><input type="text" class="form-control" id="' . $formattedId . '" name="' . $k . '" size="40" maxlength="' . $v['maxlen'] . '" value="' . $v['value'] . '" ' . $cls . ' /></div>
</div>';
}
}
}
?>
<!-- END CUSTOM AFTER -->
<?php
/* attachments */
if ($hesk_settings['attachments']['use']) {
?>
<div class="form-group">
<label for="attachments" class="col-sm-3 control-label"><?php
echo $hesklang['attachments'];
?>
:</label>
<div align="left" class="col-sm-9">
<?php
for ($i = 1; $i <= $hesk_settings['attachments']['max_number']; $i++) {
$cls = $i == 1 && in_array('attachments', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<input type="file" name="attachment[' . $i . ']" size="50" ' . $cls . ' /><br />';
}
?>
<a href="file_limits.php" target="_blank" onclick="Javascript:hesk_window('file_limits.php',250,500);return false;"><?php
echo $hesklang['ful'];
?>
</a>
</div>
</div>
<?php
}
if ($hesk_settings['question_use'] || $hesk_settings['secimg_use']) {
?>
<!-- Security checks -->
<?php
if ($hesk_settings['question_use']) {
?>
<div class="form-group">
<label for="question" class="col-sm-3 control-label"><?php
echo $hesklang['verify_q'];
?>
<span class="important">*</span></label>
<?php
$value = '';
if (isset($_SESSION['c_question'])) {
$value = stripslashes(hesk_input($_SESSION['c_question']));
}
$cls = in_array('question', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div class="col-md-9">' . $hesk_settings['question_ask'] . '<br /><input class="form-control" id="question" type="text" name="question" size="20" value="' . $value . '" ' . $cls . ' /></div>';
?>
</div>
<?php
}
if ($hesk_settings['secimg_use']) {
?>
<div class="form-group">
<label for="secimage" class="col-sm-3 control-label"><?php
echo $hesklang['verify_i'];
?>
<font class="important">*</font></label>
<?php
// SPAM prevention verified for this session
if (isset($_SESSION['img_verified'])) {
echo '<img src="' . HESK_PATH . 'img/success.png" width="16" height="16" border="0" alt="" style="vertical-align:text-bottom" /> ' . $hesklang['vrfy'];
} elseif ($hesk_settings['recaptcha_use'] == 1) {
?>
<script type="text/javascript">
var RecaptchaOptions = {
theme : '<?php
echo isset($_SESSION['iserror']) && in_array('mysecnum', $_SESSION['iserror']) ? 'red' : 'white';
?>
',
custom_translations : {
visual_challenge : "<?php
echo hesk_slashJS($hesklang['visual_challenge']);
?>
",
audio_challenge : "<?php
echo hesk_slashJS($hesklang['audio_challenge']);
?>
",
refresh_btn : "<?php
echo hesk_slashJS($hesklang['refresh_btn']);
?>
",
instructions_visual : "<?php
echo hesk_slashJS($hesklang['instructions_visual']);
?>
",
instructions_context : "<?php
echo hesk_slashJS($hesklang['instructions_context']);
?>
",
instructions_audio : "<?php
echo hesk_slashJS($hesklang['instructions_audio']);
?>
",
help_btn : "<?php
echo hesk_slashJS($hesklang['help_btn']);
?>
",
play_again : "<?php
echo hesk_slashJS($hesklang['play_again']);
?>
",
cant_hear_this : "<?php
echo hesk_slashJS($hesklang['cant_hear_this']);
?>
",
incorrect_try_again : "<?php
echo hesk_slashJS($hesklang['incorrect_try_again']);
?>
",
image_alt_text : "<?php
echo hesk_slashJS($hesklang['image_alt_text']);
?>
"
}
};
</script>
<div class="col-md-9">
<?php
require HESK_PATH . 'inc/recaptcha/recaptchalib.php';
echo recaptcha_get_html($hesk_settings['recaptcha_public_key'], null, true);
?>
</div>
<?php
} elseif ($hesk_settings['recaptcha_use'] == 2) {
?>
<div class="col-md-9">
<div class="g-recaptcha" data-sitekey="<?php
echo $hesk_settings['recaptcha_public_key'];
?>
"></div>
</div>
<?php
} else {
$cls = in_array('mysecnum', $_SESSION['iserror']) ? ' class="isError" ' : '';
echo '<div align="left" class="col-sm-9">';
echo $hesklang['sec_enter'] . '<br /> <br /><img src="print_sec_img.php?' . rand(10000, 99999) . '" width="150" height="40" alt="' . $hesklang['sec_img'] . '" title="' . $hesklang['sec_img'] . '" border="1" name="secimg" style="vertical-align:text-bottom" /> ' . '<a href="javascript:void(0)" onclick="javascript:document.form1.secimg.src=\'print_sec_img.php?\'+ ( Math.floor((90000)*Math.random()) + 10000);"><img src="img/reload.png" height="24" width="24" alt="' . $hesklang['reload'] . '" title="' . $hesklang['reload'] . '" border="0" style="vertical-align:text-bottom" /></a>' . '<br /> <br /><input type="text" name="mysecnum" size="20" maxlength="5" ' . $cls . ' />';
}
echo '</div></div>';
}
?>
<?php
}
if ($modsForHesk_settings['request_location']) {
?>
<div class="form-group">
<label for="location" class="col-md-3 control-label"><?php
echo $hesklang['location_colon'];
?>
</label>
<div class="col-sm-9">
<p id="console"><?php
echo $hesklang['requesting_location_ellipsis'];
?>
</p>
<div id="map" style="height: 300px; display:none">
</div>
</div>
</div>
<!-- Submit -->
<?php
}
if ($hesk_settings['submit_notice']) {
?>
<div class="row">
<div class="col-md-12">
<div class="alert alert-info">
<b><?php
echo $hesklang['before_submit'];
?>
</b>
<ul>
<li><?php
echo $hesklang['all_info_in'];
?>
.</li>
<li><?php
echo $hesklang['all_error_free'];
?>
.</li>
</ul>
<b><?php
echo $hesklang['we_have'];
?>
:</b>
<ul>
<li><?php
echo hesk_htmlspecialchars($_SERVER['REMOTE_ADDR']) . ' ' . $hesklang['recorded_ip'];
?>
</li>
<li><?php
echo $hesklang['recorded_time'];
?>
</li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
" class="btn btn-default">
</div>
</div>
<?php
} else {
?>
<div class="row">
<div class="col-md-9 col-md-offset-3">
<input type="hidden" id="latitude" name="latitude" value="E-0">
<input type="hidden" id="longitude" name="longitude" value="E-0">
<input type="hidden" name="token" value="<?php
hesk_token_echo();
?>
">
<input class="btn btn-default" type="submit" value="<?php
echo $hesklang['sub_ticket'];
?>
">
</div>
</div>
<?php
}
// End ELSE submit_notice
?>
<!-- Do not delete or modify the code below, it is used to detect simple SPAM bots -->
<input type="hidden" name="hx" value="3" /><input type="hidden" name="hy" value="" />
<!-- >
<input type="text" name="phone" value="3" />
< -->
</form>
</div>
</div>
<?php
if ($columnWidth == 'col-md-10 col-md-offset-1') {
?>
<div class="col-md-1"> </div></div>
<?php
}
?>
<!-- END FORM -->
<?php
// Request for the users location if enabled
if ($modsForHesk_settings['request_location']) {
echo '
<script>
requestUserLocation("' . $hesklang['your_current_location'] . '", "' . $hesklang['unable_to_determine_location'] . '");
</script>
';
}
hesk_cleanSessionVars('iserror');
hesk_cleanSessionVars('isnotice');
}
