function hesk_stripQuotedText($message)
{
global $hesk_settings, $hesklang;
// Stripping quoted text disabled?
if (!$hesk_settings['strip_quoted']) {
return $message;
}
// Loop through available languages and ty to find the tag
foreach ($hesk_settings['languages'] as $language => $settings) {
if (($found = strpos($message, $settings['hr'])) !== false) {
// "Reply above this line" tag found, strip quoted reply
$message = substr($message, 0, $found);
$message .= "\n" . $hesklang['qrr'];
// Set language to the detected language
hesk_setLanguage($language);
break;
}
}
return $message;
}
function hesk_notifyStaff($email_template, $sql_where, $is_ticket = 1)
{
global $hesk_settings, $hesklang, $ticket;
// Demo mode
if (defined('HESK_DEMO')) {
return true;
}
$admins = array();
$res = hesk_dbQuery("SELECT `email`,`language`,`isadmin`,`categories` FROM `" . hesk_dbEscape($hesk_settings['db_pfix']) . "users` WHERE {$sql_where} ORDER BY `language`");
while ($myuser = hesk_dbFetchAssoc($res)) {
/* Is this an administrator? */
if ($myuser['isadmin']) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
/* Not admin, is he/she allowed this category? */
$myuser['categories'] = explode(',', $myuser['categories']);
if (in_array($ticket['category'], $myuser['categories'])) {
$admins[] = array('email' => $myuser['email'], 'language' => $myuser['language']);
continue;
}
}
if (count($admins) > 0) {
/* Make sure each user gets email in his/her preferred language */
$current_language = 'NONE';
$recipients = array();
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%');
/* Loop through staff */
foreach ($admins as $admin) {
/* If admin language is NULL force default HESK language */
if (!$admin['language'] || !isset($hesk_settings['languages'][$admin['language']])) {
$admin['language'] = HESK_DEFAULT_LANGUAGE;
}
/* Generate message or add email to the list of recepients */
if ($admin['language'] == $current_language) {
/* We already have the message, just add email to the recipients list */
$recipients[] = $admin['email'];
} else {
/* Send email messages in previous languages (if required) */
if ($current_language != 'NONE') {
/* Send e-mail to staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, array(), array(), $hasMessage);
/* Reset list of email addresses */
$recipients = array();
}
/* Set new language */
hesk_setLanguage($admin['language']);
/* Format staff email subject and message for this language */
$subject = hesk_getEmailSubject($email_template, $ticket);
$message = hesk_getEmailMessage($email_template, $ticket, $is_ticket);
$htmlMessage = hesk_getHtmlMessage($email_template, $ticket, $is_ticket);
$hasMessage = hesk_doesTemplateHaveTag($email_template, '%%MESSAGE%%');
/* Add email to the recipients list */
$recipients[] = $admin['email'];
/* Remember the last processed language */
$current_language = $admin['language'];
}
}
/* Send email messages to the remaining staff */
hesk_mail(implode(',', $recipients), $subject, $message, $htmlMessage, array(), array(), $hasMessage);
/* Reset language to original one */
hesk_resetLanguage();
}
return true;
}