/**
* Auto-assign tickets on reply
*
* @since 1.0.0
* @param int $reply_id The ID of this reply
* @param int $topic_id The ID of the topic this belongs to
* @param int $forum_id The ID of the parent forum
* @param array $anonymous_data
* @param object $reply_author The author of this reply
* @return void
*/
function edd_bbp_assign_on_reply($reply_id, $topic_id, $forum_id, $anonymous_data, $reply_author)
{
if (!edd_bbp_get_topic_assignee_id($topic_id) && user_can($reply_author, 'moderate')) {
update_post_meta($topic_id, 'bbps_topic_assigned', $reply_author);
}
}
/**
* Support Dashboard Shortcode Callback
*
* Show:
* - open tickets
* - assigned tickets
* - unassigned tickets
* - tickets awaiting answer
*
* @since 1.0.0
* @param array $atts Shortcode attributes
* @param string $content The shortcode content
* @global int $user_ID The ID of the current user
* @return
*/
function edd_bbp_dashboard_shortcode($atts, $content = null)
{
global $user_ID;
// Bail if not logged in
if (!is_user_logged_in()) {
return edd_login_form();
}
// Bail if current user isn't a moderator
if (!current_user_can('moderate')) {
return;
}
// Enqueue our styles
wp_enqueue_script('bootstrap', EDD_BBP_URL . 'assets/js/bootstrap.min.js');
wp_enqueue_style('bootstrap', EDD_BBP_URL . 'assets/css/bootstrap.min.css');
// Show ticket overview for all mods
$mods = edd_bbp_get_all_mods();
?>
<?php
if ($mods) {
?>
<div class="row" id="mods-grid">
<?php
foreach ($mods as $mod) {
?>
<?php
$ticket_count = edd_bbp_count_tickets_of_mod($mod->ID);
?>
<div class="mod col-xs-6 col-sm-3">
<div class="mod-name"><?php
echo $mod->display_name;
?>
</div>
<div class="mod-gravatar"><?php
echo get_avatar($mod->ID, 45);
?>
</div>
<div class="mod-ticket-count">
<a href="<?php
echo add_query_arg('mod', $mod->ID);
?>
">Tickets: <strong><?php
echo $ticket_count;
?>
</strong></div></a>
</div>
<?php
}
?>
</div>
<?php
}
if (!empty($_GET['mod'])) {
// Get open, assigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $_GET['mod'])), 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$assigned_tickets = new WP_Query($args);
$mod = get_userdata($_GET['mod']);
ob_start();
?>
<div class="bbp-tickets">
<?php
if ($assigned_tickets->have_posts()) {
?>
<h4>Tickets assigned to <?php
echo $mod->display_name;
?>
</h4>
<table class="table table-striped" width="100%">
<tr>
<th width="35%">Topic Title</th>
<th width="25%">Last Post By</th>
<th width="25%">Last Updated</th>
<th width="15%">Post Count</th>
</tr>
<?php
while ($assigned_tickets->have_posts()) {
$assigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link();
?>
</td>
<td><?php
bbp_topic_post_count(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<div>This mod has no assigned tickets.</div>
<?php
}
?>
</div>
<?php
return ob_get_clean();
}
// Get tickets awaiting answer
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_pending'), array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $user_ID)), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$waiting_tickets = new WP_Query($args);
// Get open, assigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbps_topic_status', 'value' => '1'), array('key' => 'bbps_topic_assigned', 'value' => $user_ID)), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_parent__not_in' => array(318));
$assigned_tickets = new WP_Query($args);
// Get unassigned tickets
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => 'bbps_topic_assigned', 'compare' => 'NOT EXISTS', 'value' => '1'), array('key' => '_bbps_topic_status', 'value' => '1')), 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'posts_per_page' => -1, 'post_status' => 'publish', 'post_parent__not_in' => array(318));
$unassigned_tickets = new WP_Query($args);
// Get tickets with no replies
$args = array('post_type' => 'topic', 'meta_query' => array('relation' => 'AND', array('key' => '_bbp_voice_count', 'value' => '1'), array('key' => '_bbps_topic_status', 'value' => '1')), 'posts_per_page' => -1, 'post_status' => 'publish');
$no_reply_tickets = new WP_Query($args);
// Get unresolved tickets
$args = array('post_type' => 'topic', 'post_parent__not_in' => array(318), 'posts_per_page' => -1, 'post_status' => 'publish', 'order' => 'ASC', 'orderby' => 'meta_value', 'meta_key' => '_bbp_last_active_time', 'meta_query' => array(array('key' => '_bbps_topic_status', 'value' => '1')));
$unresolved_tickets = new WP_Query($args);
// Get unresolved tickets
$args = array('post_type' => 'topic', 'post_parent' => 318, 'posts_per_page' => 30, 'post_status' => 'publish');
$feature_requests = new WP_Query($args);
$open_count = 0;
$unassigned_count = 0;
$unresolved_count = 0;
ob_start();
?>
<style>
#support-tabs { padding-left: 0; }
#support-tabs li { list-style: none; margin-left: 0; font-size: 95%;}
#support-tabs li a { padding: 4px; }
#mods-grid { margin-bottom: 20px; }
</style>
<ul class="nav nav-tabs" id="support-tabs">
<li><a href="#your-waiting-tickets" data-toggle="tab">Awaiting Your Response (<?php
echo $waiting_tickets->post_count;
?>
)</a></li>
<li><a href="#your-tickets" data-toggle="tab">Your Open Tickets (<?php
echo $assigned_tickets->post_count;
?>
)</a></li>
<li><a href="#unassigned" data-toggle="tab">Unassigned Tickets (<?php
echo $unassigned_tickets->post_count;
?>
)</a></li>
<li><a href="#no-replies" data-toggle="tab">No Replies (<?php
echo $no_reply_tickets->post_count;
?>
)</a></li>
<li><a href="#unresolved" data-toggle="tab">Unresolved Tickets (<?php
echo $unresolved_tickets->post_count;
?>
)</a></li>
<li><a href="#feature-requests" data-toggle="tab">Feature Requests</a></li>
</ul>
<div class="tab-content">
<div class="tab-pane active" id="your-waiting-tickets">
<ul class="bbp-tickets">
<?php
if ($waiting_tickets->have_posts()) {
?>
<form class="form-table" method="post">
<table class="table table-striped" width="100%">
<tr>
<th></th>
<th width="40%">Topic Title</th>
<th width="25%">Last Updated</th>
<th width="25%">Actions</th>
</tr>
<?php
while ($waiting_tickets->have_posts()) {
$waiting_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$remove_url = add_query_arg(array('topic_id' => get_the_ID(), 'bbps_action' => 'remove_pending'));
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<input type="checkbox" name="tickets[]" value="<?php
echo esc_attr(get_the_ID());
?>
"/>
</td>
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><a href="<?php
echo $remove_url;
?>
">Remove Pending Status</a></td>
</tr>
<?php
}
?>
</table>
<input type="hidden" name="edd_action" value="remove_ticket_pending_status"/>
<input type="submit" value="Remove Pending Status"/>
<?php
wp_reset_postdata();
?>
</form>
<?php
} else {
?>
<li>No tickets awaiting your reply. Excellent, now go grab some unresolved or unassigned tickets.</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="your-tickets">
<ul class="bbp-tickets">
<?php
if ($assigned_tickets->have_posts()) {
?>
<table class="table table-striped" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Last Post By</th>
<th width="30%">Last Updated</th>
</tr>
<?php
while ($assigned_tickets->have_posts()) {
$assigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unresolved tickets, yay! Now go grab some unresolved or unassigned tickets.</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="unassigned">
<ul class="bbp-tickets">
<?php
if ($unassigned_tickets->have_posts()) {
?>
<table class="table table-striped" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Last Post By</th>
<th width="30%">Last Updated</th>
</tr>
<?php
while ($unassigned_tickets->have_posts()) {
$unassigned_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$last_reply_id = bbp_get_topic_last_reply_id(get_the_ID());
?>
<?php
$last_reply_data = get_post($last_reply_id);
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
the_author_meta('display_name', $last_reply_data->post_author);
?>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unassigned tickets, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="no-replies">
<ul class="bbp-tickets">
<?php
if ($no_reply_tickets->have_posts()) {
?>
<table class="table table-striped" width="100%">
<tr>
<th width="40%">Topic Title</th>
<th width="30%">Posted</th>
<th width="30%">Assignee</th>
</tr>
<?php
while ($no_reply_tickets->have_posts()) {
$no_reply_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$assignee_id = edd_bbp_get_topic_assignee_id(get_the_ID());
?>
<?php
$assignee_name = edd_bbp_get_topic_assignee_name($assignee_id);
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><?php
echo !empty($assignee_name) ? $assignee_name : 'Unassigned';
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No tickets without replies, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="unresolved">
<ul class="bbp-tickets">
<?php
if ($unresolved_tickets->have_posts()) {
?>
<table class="table table-striped" width="100%">
<tr>
<th width="35%">Topic Title</th>
<th width="25%">Last Updated</th>
<th width="25%">Assignee</th>
<th width="15%">Post Count</th>
</tr>
<?php
while ($unresolved_tickets->have_posts()) {
$unresolved_tickets->the_post();
?>
<?php
$parent = get_post_field('post_parent', get_the_ID());
?>
<?php
$row_class = $parent == 499 ? 'danger' : '';
?>
<?php
$assignee_id = edd_bbp_get_topic_assignee_id(get_the_ID());
?>
<?php
$assignee_name = edd_bbp_get_topic_assignee_name($assignee_id);
?>
<tr class = "<?php
echo $row_class;
?>
">
<td>
<a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a>
</td>
<td><?php
bbp_topic_freshness_link(get_the_ID());
?>
</td>
<td><?php
echo !empty($assignee_name) ? $assignee_name : 'Unassigned';
?>
</td>
<td><?php
bbp_topic_post_count(get_the_ID());
?>
</td>
</tr>
<?php
}
?>
<?php
wp_reset_postdata();
?>
</table>
<?php
} else {
?>
<li>No unassigned tickets, yay!</li>
<?php
}
?>
</ul>
</div>
<div class="tab-pane" id="feature-requests">
<ul class="bbp-tickets">
<?php
if ($feature_requests->have_posts()) {
?>
<?php
while ($feature_requests->have_posts()) {
$feature_requests->the_post();
?>
<li><a href="<?php
the_permalink();
?>
"><?php
the_title();
?>
</a></li>
<?php
}
?>
<?php
wp_reset_postdata();
?>
<?php
}
?>
</ul>
</div>
</div>
<script>
jQuery( function($) {
$('#support-tabs a:first').tab('show');
})
</script>
<?php
return ob_get_clean();
}
