echo GetMessage("SUP_SPLIT");
?>
</a>
<?php
if ($bSep) {
echo " | ";
}
}
$bSep = false;
if (strlen($str_DATE_CLOSE) <= 0) {
echo '<a href="#postform" OnMouseDown="javascript:SupQuoteMessage(\'quotetd' . $arM["ID"] . '\')" title="' . GetMessage("SUP_QUOTE_LINK_DESCR") . '">' . GetMessage("SUP_QUOTE_LINK") . '</a>';
$bSep = true;
}
if ($bAdmin == "Y" || $bDemo == "Y") {
if (intval($arM["SOURCE_ID"]) > 0 && IsModuleInstalled("mail") && intval($arM["EXTERNAL_ID"]) > 0) {
Support_GetDictionaryInfo($arM["SOURCE_ID"], $arM["SOURCE_NAME"], $arM["SOURCE_DESC"], $arM["SOURCE_SID"]);
if (strtolower($arM["SOURCE_SID"]) == "email") {
if ($bSep) {
echo " | ";
}
echo '<a title="' . GetMessage("SUP_VIEW_SOURCE_ALT") . '" href="/bitrix/admin/mail_message_view.php?lang=' . LANGUAGE_ID . '&ID=' . $arM["EXTERNAL_ID"] . '">' . GetMessage("SUP_VIEW_SOURCE") . '</a>';
$bSep = true;
}
}
if ($bSep) {
echo " | ";
}
echo '<a title="' . GetMessage("SUP_EDIT_ALT") . '" href="' . $TICKET_MESSAGE_EDIT_URL . '?lang=' . LANGUAGE_ID . '&TICKET_ID=' . $ID . '&ID=' . $arM["ID"] . '">' . GetMessage("SUP_EDIT") . '</a>';
if ($messages > 1) {
echo ' | ' . '<a title="' . GetMessage("SUP_DELETE_ALT") . '" ' . 'href="javascript:if(confirm(\'' . GetMessage("SUP_CONF") . '\')) ' . 'window.location=\'' . urlencode(urlencode($TICKET_EDIT_URL)) . '?lang=' . LANGUAGE_ID . '&ID=' . $ID . '&mdel_id=' . $arM["ID"] . '&' . bitrix_sessid_get() . '\'">' . GetMessage("SUP_DELETE") . '</a>';
}
{
$aUserIDs[] = $arRes[$cup . "_USER_ID"];
}
foreach($arGuestsPref as $cgp)
{
$arGuestIDs[] = $arRes[$cgp . "_GUEST_ID"];
}
if ($get_extra_names=="N")
{
Support_GetDictionaryInfo($f_CATEGORY_ID, "C" , $TICKET_DICTIONARY, $f_CATEGORY_NAME, $f_CATEGORY_DESC, $f_CATEGORY_SID);
Support_GetDictionaryInfo($f_CRITICALITY_ID, "K" , $TICKET_DICTIONARY, $f_CRITICALITY_NAME, $f_CRITICALITY_DESC, $f_CRITICALITY_SID);
Support_GetDictionaryInfo($f_STATUS_ID, "S" , $TICKET_DICTIONARY,$f_STATUS_NAME, $f_STATUS_DESC, $f_STATUS_SID);
Support_GetDictionaryInfo($f_DIFFICULTY_ID, "D" , $TICKET_DICTIONARY, $f_DIFFICULTY_NAME, $f_DIFFICULTY_DESC, $f_DIFFICULTY_SID);
Support_GetDictionaryInfo($f_MARK_ID, "M" , $TICKET_DICTIONARY, $f_MARK_NAME, $f_MARK_DESC, $f_MARK_SID);
Support_GetDictionaryInfo($f_SOURCE_ID, "SR" , $TICKET_DICTIONARY, $f_SOURCE_NAME, $f_SOURCE_DESC, $f_SOURCE_SID);
Support_GetSLAInfo($f_SLA_ID, $f_SLA_NAME, $f_SLA_DESCRIPTION);
}
$row =& $lAdmin->AddRow($f_ID, $arRes);
$arRow = array("objRow" => $row, "arFields" => $arRes);
$USER_FIELD_MANAGER->AddUserFields( $entity_id, $arRes, $row );
$row->AddViewField("ID", '<a title="'.GetMessage("SUP_EDIT_TICKET").'" href="'.$TICKET_EDIT_URL.'?ID='.$f_ID.'&lang='.LANG.'">'.$f_ID.'</a>');
$ID_HTML = '';
if ($bADS)
{
if (strlen($f_IS_SPAM)>0)
?>
<a href="#postform" OnMouseDown="javascript:SupQuoteMessage('quotetd<?php
echo $f_ID;
?>
')" title="<?php
echo GetMessage("SUP_QUOTE_LINK_DESCR");
?>
"><?php
echo GetMessage("SUP_QUOTE_LINK");
?>
</a><?php
$bSep = true;
}
if ($bAdmin == "Y" || $bDemo == "Y") {
if (intval($f_SOURCE_ID) > 0 && IsModuleInstalled("mail") && intval($f_EXTERNAL_ID) > 0) {
Support_GetDictionaryInfo($f_SOURCE_ID, $f_SOURCE_NAME, $f_SOURCE_DESC, $f_SOURCE_SID);
if (strtolower($f_SOURCE_SID) == "email") {
if ($bSep) {
echo " | ";
}
?>
<a title="<?php
echo GetMessage("SUP_VIEW_SOURCE_ALT");
?>
" href="/bitrix/admin/mail_message_view.php?lang=<?php
echo LANGUAGE_ID;
?>
&ID=<?php
echo $f_EXTERNAL_ID;
?>
"><?php
