function TicketMonitor()
{
require_once INCLUDE_DIR . 'class.ticket.php';
require_once INCLUDE_DIR . 'class.lock.php';
//Ticket::checkOverdue(); //Make stale tickets overdue
TicketLock::cleanup();
//Remove expired locks
}
if (!$errors && $ticket->isAssigned()) {
//Re assigning.
//Already assigned to the user?
if ($_POST['staffId'] == $ticket->getStaffId()) {
$errors['staffId'] = _('Ticket already assigned to the staff.');
}
//Admin, Dept manager (any) or current assigneee ONLY can reassign
if (!$thisuser->isadmin() && !$thisuser->isManager() && $thisuser->getId() != $ticket->getStaffId()) {
$errors['err'] = _('Ticket already assigned. You do not have permission to re-assign assigned tickets');
}
}
if (!$errors && $ticket->assignStaff($_POST['staffId'], $thisuser->getId(), $_POST['assign_message'], TRUE)) {
$staff = $ticket->getStaff();
$msg = _('Ticket Assigned to') . ' ' . ($staff ? $staff->getName() : _('staff'));
//Remove all the locks and go back to index page.
TicketLock::removeStaffLocks($thisuser->getId(), $ticket->getId());
$page = 'tickets.inc.php';
$ticket = null;
} elseif (!$errors['err']) {
$errors['err'] = _('Unable to assign the ticket');
}
break;
case 'postnote':
$fields = array();
$fields['title'] = array('type' => 'string', 'required' => 1, 'error' => _('Title required'));
$fields['note'] = array('type' => 'string', 'required' => 1, 'error' => _('Note message required'));
$params = new Validator($fields);
if (!$params->validate($_POST)) {
$errors = array_merge($errors, $params->errors());
}
if (!$errors && $ticket->postNote($_POST['title'], $_POST['note'])) {
function lookup($id, $tid)
{
return $id && ($lock = new TicketLock($id, $tid)) && $lock->getId() == $id ? $lock : null;
}
Copyright (c) 2006-2013 osTicket
http://www.osticket.com
Released under the GNU General Public License WITHOUT ANY WARRANTY.
See LICENSE.TXT for details.
vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
require('staff.inc.php');
//Check token: Make sure the user actually clicked on the link to logout.
if(!$_GET['auth'] || !$ost->validateLinkToken($_GET['auth']))
@header('Location: index.php');
$thisstaff->logOut();
//Clear any ticket locks the staff has.
TicketLock::removeStaffLocks($thisstaff->getId());
//Destroy session on logout.
// TODO: Stop doing this starting with 1.9 - separate session data per
// app/panel.
session_unset();
session_destroy();
osTicketSession::destroyCookie();
@header('Location: login.php');
require('login.php');
?>
function acquireLock()
{
global $thisuser, $cfg;
if (!$thisuser or !$cfg->getLockTime()) {
//Lockig disabled?
return null;
}
//Check if the ticket is already locked.
if (($lock = $this->getLock()) && !$lock->isExpired()) {
if ($lock->getStaffId() != $thisuser->getId()) {
//someone else locked the ticket.
return null;
}
//Lock already exits...renew it
$lock->renew();
//New clock baby.
return $lock;
}
//No lock on the ticket or it is expired
$this->tlock = null;
//clear crap
$this->lock_id = TicketLock::acquire($this->getId(), $thisuser->getId());
//Create a new lock..
//load and return the newly created lock if any!
return $this->getLock();
}
function releaseLock($tid, $id = 0)
{
global $thisstaff;
if ($id && is_numeric($id)) {
//Lock Id provided!
$lock = TicketLock::lookup($id, $tid);
//Already gone?
if (!$lock || !$lock->getStaffId() || $lock->isExpired()) {
//Said lock doesn't exist or is is expired
return 1;
}
//make sure the user actually owns the lock before releasing it.
return $lock->getStaffId() == $thisstaff->getId() && $lock->release() ? 1 : 0;
} elseif ($tid) {
//release all the locks the user owns on the ticket.
return TicketLock::removeStaffLocks($thisstaff->getId(), $tid) ? 1 : 0;
}
return 0;
}
function releaseLock($params)
{
global $thisuser;
if ($params['id'] && is_numeric($params['id'])) {
//Lock Id provided!
$lock = new TicketLock($params['id']);
//Already gone?
if (!$lock->load() || !$lock->getStaffId() || $lock->isExpired()) {
//Said lock doesn't exist or is is expired
return 1;
}
//make sure the user actually owns the lock before releasing it.
return $lock->getStaffId() == $thisuser->getId() && $lock->release() ? 1 : 0;
} elseif ($params['tid']) {
//release all the locks the user owns on the ticket.
return TicketLock::removeStaffLocks($thisuser->getId(), $params['tid']) ? 1 : 0;
}
return 0;
}
function renewLock($params)
{
global $thisuser;
if (!$params['id'] or !is_numeric($params['id'])) {
return '{"id":0, "retry":true}';
}
$lock = new TicketLock($params['id']);
if (!$lock->load() || !$lock->getStaffId() || $lock->isExpired()) {
//Said lock doesn't exist or is is expired
return TicketsAjaxAPI::acquireLock($params);
}
//acquire the lock
if ($lock->getStaffId() != $thisuser->getId()) {
//user doesn't own the lock anymore??? sorry...try to next time.
return '{"id":0, "retry":false}';
}
//Give up...
//Renew the lock.
$lock->renew();
//Failure here is not an issue since the lock is not expired yet..
return '{"id":' . $lock->getId() . ', "time":' . $lock->getTime() . '}';
}