Ejemplo n.º 1
0
 public function generate()
 {
     $extractor = $this->signal->getExtractor();
     $data = $extractor->getData();
     // TODO: Add if extractor instanceof PathsAwareInterface...
     $this->paths = $extractor->getPaths();
     $this->signal->getIO()->write($data);
 }
Ejemplo n.º 2
0
 public function bootstrap()
 {
     $config = $this->getConfig();
     if ($config->get('ajax_submission_enable')) {
         Signal::connect('ajax.client', ['AjaxPlugin', 'registerDispatch']);
     }
 }
Ejemplo n.º 3
0
 public function signal()
 {
     pcntl_signal(SIGHUP, function ($signo) {
         //echo "\n This signal is called. [$signo] \n";
         printf("The process has been reload.\n");
         Signal::set($signo);
     });
 }
Ejemplo n.º 4
0
 public function bootstrap()
 {
     if ($this->firstRun()) {
         $this->install();
     }
     Signal::connect('apps.scp', array('EquipmentPlugin', 'callbackDispatch'));
     $this->createStaffMenu();
 }
Ejemplo n.º 5
0
 function decode()
 {
     $params = array('crlf' => "\r\n", 'charset' => $this->charset, 'include_bodies' => $this->include_bodies, 'decode_headers' => $this->decode_headers, 'decode_bodies' => $this->decode_bodies);
     $info = array('raw' => &$this->mime_message);
     Signal::send('mail.received', $this, $info);
     $this->splitBodyHeader();
     $decoder = new Mail_mimeDecode($this->mime_message);
     $this->struct = $decoder->decode($params);
     if (PEAR::isError($this->struct)) {
         return false;
     }
     $info = array('raw_header' => &$this->header, 'headers' => &$this->struct->headers, 'body' => &$this->struct->parts, 'type' => $this->struct->ctype_primary . '/' . $this->struct->ctype_secondary, 'mail' => $this->struct, 'decoder' => $decoder);
     // Allow signal handlers to interact with the processing
     Signal::send('mail.decoded', $decoder, $info);
     // Handle wrapped emails when forwarded
     if ($this->struct && $this->struct->parts) {
         $outer = $this->struct;
         $ctype = $outer->ctype_primary . '/' . $outer->ctype_secondary;
         if (strcasecmp($ctype, 'message/rfc822') === 0) {
             // Capture Delivered-To header from the outer mail
             $dt = $this->struct->headers['delivered-to'];
             // Capture Message-Id from outer mail
             $mid = $this->struct->headers['message-id'];
             $this->struct = $outer->parts[0];
             // Add (clobber) delivered to header from the outer mail
             if ($dt) {
                 $this->struct->headers['delivered-to'] = $dt;
             }
             // Ensure the nested mail has a Message-Id
             if (!isset($this->struct->headers['message-id'])) {
                 $this->struct->headers['message-id'] = $mid;
             }
             // Use headers of the wrapped message
             $headers = array();
             foreach ($this->struct->headers as $h => $v) {
                 $headers[mb_convert_case($h, MB_CASE_TITLE)] = $v;
             }
             $this->header = Format::array_implode(": ", "\n", $headers);
         }
     }
     // Look for application/tnef attachment and process it
     if ($this->struct && $this->struct->parts) {
         foreach ($this->struct->parts as $i => $part) {
             if (!@$part->parts && $part->ctype_primary == 'application' && $part->ctype_secondary == 'ms-tnef') {
                 try {
                     $tnef = new TnefStreamParser($part->body);
                     $this->tnef = $tnef->getMessage();
                     // No longer considered an attachment
                     unset($this->struct->parts[$i]);
                 } catch (TnefException $ex) {
                     // TNEF will remain an attachment
                     $this->notes[] = 'TNEF parsing exception: ' . $ex->getMessage();
                 }
             }
         }
     }
     return count($this->struct->headers) > 1;
 }
Ejemplo n.º 6
0
 function bootstrap()
 {
     if ($this->getConfig()->get('reindex', true)) {
         Signal::connect('cron', array($this, 'IndexOldStuff'));
     }
 }
Ejemplo n.º 7
0
 function sendResetEmail($template = 'pwreset-staff', $log = true)
 {
     global $ost, $cfg;
     $content = Page::lookup(Page::getIdByType($template));
     $token = Misc::randCode(48);
     // 290-bits
     if (!$content) {
         return new Error('Unable to retrieve password reset email template');
     }
     $vars = array('url' => $ost->getConfig()->getBaseUrl(), 'token' => $token, 'staff' => $this, 'recipient' => $this, 'reset_link' => sprintf("%s/scp/pwreset.php?token=%s", $ost->getConfig()->getBaseUrl(), $token));
     $vars['link'] =& $vars['reset_link'];
     if (!($email = $cfg->getAlertEmail())) {
         $email = $cfg->getDefaultEmail();
     }
     $info = array('email' => $email, 'vars' => &$vars, 'log' => $log);
     Signal::send('auth.pwreset.email', $this, $info);
     if ($info['log']) {
         $ost->logWarning(_S('Agent Password Reset'), sprintf(_S('Password reset was attempted for agent: %1$s<br><br>
             Requested-User-Id: %2$s<br>
             Source-Ip: %3$s<br>
             Email-Sent-To: %4$s<br>
             Email-Sent-Via: %5$s'), $this->getName(), $_POST['userid'], $_SERVER['REMOTE_ADDR'], $this->getEmail(), $email->getEmail()), false);
     }
     $msg = $ost->replaceTemplateVariables(array('subj' => $content->getName(), 'body' => $content->getBody()), $vars);
     $_config = new Config('pwreset');
     $_config->set($vars['token'], $this->getId());
     $email->send($this->getEmail(), Format::striptags($msg['subj']), $msg['body']);
 }
Ejemplo n.º 8
0
 function __construct($json)
 {
     $this->id = $json->id;
     $this->text = $json->text;
     $this->signal = Signal::from_pronto($json->code);
 }
Ejemplo n.º 9
0
    function install($vars) {

        $this->errors=$f=array();

        $f['name']          = array('type'=>'string',   'required'=>1, 'error'=>__('Name required'));
        $f['email']         = array('type'=>'email',    'required'=>1, 'error'=>__('Valid email required'));
        $f['fname']         = array('type'=>'string',   'required'=>1, 'error'=>__('First name required'));
        $f['lname']         = array('type'=>'string',   'required'=>1, 'error'=>__('Last name required'));
        $f['admin_email']   = array('type'=>'email',    'required'=>1, 'error'=>__('Valid email required'));
        $f['username']      = array('type'=>'username', 'required'=>1, 'error'=>__('Username required'));
        $f['passwd']        = array('type'=>'password', 'required'=>1, 'error'=>__('Password required'));
        $f['passwd2']       = array('type'=>'password', 'required'=>1, 'error'=>__('Confirm Password'));
        $f['prefix']        = array('type'=>'string',   'required'=>1, 'error'=>__('Table prefix required'));
        $f['dbhost']        = array('type'=>'string',   'required'=>1, 'error'=>__('Host name required'));
        $f['dbname']        = array('type'=>'string',   'required'=>1, 'error'=>__('Database name required'));
        $f['dbuser']        = array('type'=>'string',   'required'=>1, 'error'=>__('Username required'));
        $f['dbpass']        = array('type'=>'string',   'required'=>1, 'error'=>__('Password required'));

        $vars = array_map('trim', $vars);

        if(!Validator::process($f,$vars,$this->errors) && !$this->errors['err'])
            $this->errors['err']=__('Missing or invalid data - correct the errors and try again.');


        //Staff's email can't be same as system emails.
        if($vars['admin_email'] && $vars['email'] && !strcasecmp($vars['admin_email'],$vars['email']))
            $this->errors['admin_email']=__('Conflicts with system email above');
        //Admin's pass confirmation.
        if(!$this->errors && strcasecmp($vars['passwd'],$vars['passwd2']))
            $this->errors['passwd2']=__('Password(s) do not match');
        //Check table prefix underscore required at the end!
        if($vars['prefix'] && substr($vars['prefix'], -1)!='_')
            $this->errors['prefix']=__('Bad prefix. Must have underscore (_) at the end. e.g \'ost_\'');

        //Make sure admin username is not very predictable. XXX: feels dirty but necessary
        if(!$this->errors['username'] && in_array(strtolower($vars['username']),array('admin','admins','username','osticket')))
            $this->errors['username']=__('Bad username');

        // Support port number specified in the hostname with a colon (:)
        list($host, $port) = explode(':', $vars['dbhost']);
        if ($port && is_numeric($port) && ($port < 1 || $port > 65535))
            $this->errors['db'] = __('Invalid database port number');

        //MYSQL: Connect to the DB and check the version & database (create database if it doesn't exist!)
        if(!$this->errors) {
            if(!db_connect($vars['dbhost'],$vars['dbuser'],$vars['dbpass']))
                $this->errors['db']=sprintf(__('Unable to connect to MySQL server: %s'), db_connect_error());
            elseif(explode('.', db_version()) < explode('.', $this->getMySQLVersion()))
                $this->errors['db']=sprintf(__('osTicket requires MySQL %s or later!'),$this->getMySQLVersion());
            elseif(!db_select_database($vars['dbname']) && !db_create_database($vars['dbname'])) {
                $this->errors['dbname']=__("Database doesn't exist");
                $this->errors['db']=__('Unable to create the database.');
            } elseif(!db_select_database($vars['dbname'])) {
                $this->errors['dbname']=__('Unable to select the database');
            } else {
                //Abort if we have another installation (or table) with same prefix.
                $sql = 'SELECT * FROM `'.$vars['prefix'].'config` LIMIT 1';
                if(db_query($sql, false)) {
                    $this->errors['err'] = __('We have a problem - another installation with same table prefix exists!');
                    $this->errors['prefix'] = __('Prefix already in-use');
                } else {
                    //Try changing charset and collation of the DB - no bigie if we fail.
                    db_query('ALTER DATABASE '.$vars['dbname'].' DEFAULT CHARACTER SET utf8 COLLATE utf8_general_ci', false);
                }
            }
        }

        //bailout on errors.
        if($this->errors) return false;

        /*************** We're ready to install ************************/
        define('ADMIN_EMAIL',$vars['admin_email']); //Needed to report SQL errors during install.
        define('TABLE_PREFIX',$vars['prefix']); //Table prefix
        Bootstrap::defineTables(TABLE_PREFIX);
        Bootstrap::loadCode();

        $debug = true; // Change it to false to squelch SQL errors.

        //Last minute checks.
        if(!file_exists($this->getConfigFile()) || !($configFile=file_get_contents($this->getConfigFile())))
            $this->errors['err']=__('Unable to read config file. Permission denied! (#2)');
        elseif(!($fp = @fopen($this->getConfigFile(),'r+')))
            $this->errors['err']=__('Unable to open config file for writing. Permission denied! (#3)');

        else {
            $streams = DatabaseMigrater::getUpgradeStreams(INCLUDE_DIR.'upgrader/streams/');
            foreach ($streams as $stream=>$signature) {
                $schemaFile = INC_DIR."streams/$stream/install-mysql.sql";
                if (!file_exists($schemaFile) || !($fp2 = fopen($schemaFile, 'rb')))
                    $this->errors['err'] = sprintf(
                        __('%s: Internal Error - please make sure your download is the latest (#1)'),
                        $stream);
                elseif (
                        // TODO: Make the hash algo configurable in the streams
                        //       configuration ( core : md5 )
                        !($hash = md5(fread($fp2, filesize($schemaFile))))
                        || strcasecmp($signature, $hash))
                    $this->errors['err'] = sprintf(
                        __('%s: Unknown or invalid schema signature (%s .. %s)'),
                        $stream,
                        $signature, $hash);
                elseif (!$this->load_sql_file($schemaFile, $vars['prefix'], true, $debug))
                    $this->errors['err'] = sprintf(
                        __('%s: Error parsing SQL schema! Get help from developers (#4)'),
                        $stream);
            }
        }

        if(!$this->errors) {

            // TODO: Use language selected from install worksheet
            $i18n = new Internationalization($vars['lang_id']);
            $i18n->loadDefaultData();

            Signal::send('system.install', $this);

            $sql='SELECT `id` FROM '.TABLE_PREFIX.'sla ORDER BY `id` LIMIT 1';
            $sla_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `dept_id` FROM '.TABLE_PREFIX.'department ORDER BY `dept_id` LIMIT 1';
            $dept_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `tpl_id` FROM '.TABLE_PREFIX.'email_template_group ORDER BY `tpl_id` LIMIT 1';
            $template_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `group_id` FROM '.TABLE_PREFIX.'groups ORDER BY `group_id` LIMIT 1';
            $group_id_1 = db_result(db_query($sql, false));

            $sql='SELECT `value` FROM '.TABLE_PREFIX.'config WHERE namespace=\'core\' and `key`=\'default_timezone_id\' LIMIT 1';
            $default_timezone = db_result(db_query($sql, false));

            //Create admin user.
            $sql='INSERT INTO '.TABLE_PREFIX.'staff SET created=NOW() '
                .", isactive=1, isadmin=1, group_id='$group_id_1', dept_id='$dept_id_1'"
                .", timezone_id='$default_timezone', max_page_size=25"
                .', email='.db_input($vars['admin_email'])
                .', firstname='.db_input($vars['fname'])
                .', lastname='.db_input($vars['lname'])
                .', username='******'username'])
                .', passwd='.db_input(Passwd::hash($vars['passwd']));
            if(!db_query($sql, false) || !($uid=db_insert_id()))
                $this->errors['err']=__('Unable to create admin user (#6)');
        }

        if(!$this->errors) {
            //Create default emails!
            $email = $vars['email'];
            list(,$domain)=explode('@',$vars['email']);
            $sql='INSERT INTO '.TABLE_PREFIX.'email (`name`,`email`,`created`,`updated`) VALUES '
                    ." ('Support','$email',NOW(),NOW())"
                    .",('osTicket Alerts','alerts@$domain',NOW(),NOW())"
                    .",('','noreply@$domain',NOW(),NOW())";
            $support_email_id = db_query($sql, false) ? db_insert_id() : 0;


            $sql='SELECT `email_id` FROM '.TABLE_PREFIX."email WHERE `email`='alerts@$domain' LIMIT 1";
            $alert_email_id = db_result(db_query($sql, false));

            //Create config settings---default settings!
            $defaults = array(
                'default_email_id'=>$support_email_id,
                'alert_email_id'=>$alert_email_id,
                'default_dept_id'=>$dept_id_1, 'default_sla_id'=>$sla_id_1,
                'default_template_id'=>$template_id_1,
                'admin_email'=>$vars['admin_email'],
                'schema_signature'=>$streams['core'],
                'helpdesk_url'=>URL,
                'helpdesk_title'=>$vars['name']);
            $config = new Config('core');
            if (!$config->updateAll($defaults))
                $this->errors['err']=__('Unable to create config settings').' (#7)';

            // Set company name
            require_once(INCLUDE_DIR.'class.company.php');
            $company = new Company();
            $company->getForm()->setAnswer('name', $vars['name']);
            $company->getForm()->save();

			foreach ($streams as $stream=>$signature) {
				if ($stream != 'core') {
                    $config = new Config($stream);
                    if (!$config->update('schema_signature', $signature))
                        $this->errors['err']=__('Unable to create config settings').' (#8)';
				}
			}
        }

        if($this->errors) return false; //Abort on internal errors.


        //Rewrite the config file - MUST be done last to allow for installer recovery.
        $configFile= str_replace("define('OSTINSTALLED',FALSE);","define('OSTINSTALLED',TRUE);",$configFile);
        $configFile= str_replace('%ADMIN-EMAIL',$vars['admin_email'],$configFile);
        $configFile= str_replace('%CONFIG-DBHOST',$vars['dbhost'],$configFile);
        $configFile= str_replace('%CONFIG-DBNAME',$vars['dbname'],$configFile);
        $configFile= str_replace('%CONFIG-DBUSER',$vars['dbuser'],$configFile);
        $configFile= str_replace('%CONFIG-DBPASS',$vars['dbpass'],$configFile);
        $configFile= str_replace('%CONFIG-PREFIX',$vars['prefix'],$configFile);
        $configFile= str_replace('%CONFIG-SIRI',Misc::randCode(32),$configFile);
        if(!$fp || !ftruncate($fp,0) || !fwrite($fp,$configFile)) {
            $this->errors['err']=__('Unable to write to config file. Permission denied! (#5)');
            return false;
        }
        @fclose($fp);

        /************* Make the system happy ***********************/

        $sql='UPDATE '.TABLE_PREFIX."email SET dept_id=$dept_id_1";
        db_query($sql, false);

        global $cfg;
        $cfg = new OsticketConfig();

        //Create a ticket to make the system warm and happy.
        $errors = array();
        $ticket_vars = $i18n->getTemplate('templates/ticket/installed.yaml')
            ->getData();
        $ticket = Ticket::create($ticket_vars, $errors, 'api', false, false);

        if ($ticket
                && ($org = Organization::objects()->order_by('id')->one())) {

            $user=User::lookup($ticket->getOwnerId());
            $user->setOrganization($org);
        }

        //TODO: create another personalized ticket and assign to admin??

        //Log a message.
        $msg=__("Congratulations osTicket basic installation completed!\n\nThank you for choosing osTicket!");
        $sql='INSERT INTO '.TABLE_PREFIX.'syslog SET created=NOW(), updated=NOW(), log_type="Debug" '
            .', title="osTicket installed!"'
            .', log='.db_input($msg)
            .', ip_address='.db_input($_SERVER['REMOTE_ADDR']);
        db_query($sql, false);

        return true;
    }
Ejemplo n.º 10
0
 function update($vars, &$errors)
 {
     global $cfg;
     $rtoken = $_SESSION['_client']['reset-token'];
     if ($vars['passwd1'] || $vars['passwd2'] || $vars['cpasswd'] || $rtoken) {
         if (!$vars['passwd1']) {
             $errors['passwd1'] = __('New password is required');
         } elseif ($vars['passwd1'] && strlen($vars['passwd1']) < 6) {
             $errors['passwd1'] = __('Password must be at least 6 characters');
         } elseif ($vars['passwd1'] && strcmp($vars['passwd1'], $vars['passwd2'])) {
             $errors['passwd2'] = __('Passwords do not match');
         }
         if ($rtoken) {
             $_config = new Config('pwreset');
             if ($_config->get($rtoken) != $this->getUserId()) {
                 $errors['err'] = __('Invalid reset token. Logout and try again');
             } elseif (!($ts = $_config->lastModified($rtoken)) && $cfg->getPwResetWindow() < time() - strtotime($ts)) {
                 $errors['err'] = __('Invalid reset token. Logout and try again');
             }
         } elseif ($this->get('passwd')) {
             if (!$vars['cpasswd']) {
                 $errors['cpasswd'] = __('Current password is required');
             } elseif (!$this->hasCurrentPassword($vars['cpasswd'])) {
                 $errors['cpasswd'] = __('Invalid current password!');
             } elseif (!strcasecmp($vars['passwd1'], $vars['cpasswd'])) {
                 $errors['passwd1'] = __('New password MUST be different from the current password!');
             }
         }
     }
     if (!$vars['timezone_id']) {
         $errors['timezone_id'] = __('Time zone selection is required');
     }
     if ($errors) {
         return false;
     }
     $this->set('timezone_id', $vars['timezone_id']);
     $this->set('dst', isset($vars['dst']) ? 1 : 0);
     // Change language
     $this->set('lang', $vars['lang'] ?: null);
     $_SESSION['client:lang'] = null;
     TextDomain::configureForUser($this);
     if ($vars['backend']) {
         $this->set('backend', $vars['backend']);
         if ($vars['username']) {
             $this->set('username', $vars['username']);
         }
     }
     if ($vars['passwd1']) {
         $this->set('passwd', Passwd::hash($vars['passwd1']));
         $info = array('password' => $vars['passwd1']);
         Signal::send('auth.pwchange', $this->getUser(), $info);
         $this->cancelResetTokens();
         $this->clearStatus(UserAccountStatus::REQUIRE_PASSWD_RESET);
     }
     return $this->save();
 }
Ejemplo n.º 11
0
    Peter Rotich <*****@*****.**>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
# Override staffLoginPage() defined in staff.inc.php to return an
# HTTP/Forbidden status rather than the actual login page.
# XXX: This should be moved to the AjaxController class
function staffLoginPage($msg = 'Unauthorized')
{
    Http::response(403, 'Must login: '******'staff.inc.php';
//Clean house...don't let the world see your crap.
ini_set('display_errors', '0');
//Disable error display
ini_set('display_startup_errors', '0');
//TODO: disable direct access via the browser? i,e All request must have REFER?
if (!defined('INCLUDE_DIR')) {
    Http::response(500, 'Server configuration error');
}
require_once INCLUDE_DIR . '/class.dispatcher.php';
$dispatcher = new Dispatcher();
Signal::send('apps.scp', $dispatcher);
# Call the respective function
print $dispatcher->resolve($ost->get_path_info());
Ejemplo n.º 12
0
 function bootstrap()
 {
     Signal::connect('model.created', array($this, 'onTicketCreated'), 'Ticket');
     Signal::connect('model.created', array($this, 'onThreadEntryCreated'), 'ThreadEntry');
 }
Ejemplo n.º 13
0
if ($sec < 180 || !$ost || $ost->isUpgradePending())
    ob_end_clean();

require_once(INCLUDE_DIR.'class.cron.php');

// Clear staff obj to avoid false credit internal notes & auto-assignment
$thisstaff = null;

// Release the session to prevent locking a future request while this is
// running
$_SESSION['lastcroncall'] = time();
session_write_close();

// Age tickets: We're going to age tickets regardless of cron settings.
Cron::TicketMonitor();

// Run file purging about every 20 cron runs (1h40 on a five minute cron)
if (mt_rand(1, 20) == 4)
    Cron::CleanOrphanedFiles();

if($cfg && $cfg->isAutoCronEnabled()) { //ONLY fetch tickets if autocron is enabled!
    Cron::MailFetcher();  //Fetch mail.
    $ost->logDebug(_S('Auto Cron'), sprintf(_S('Mail fetcher cron call [%s]'), $caller));
}

$data = array('autocron'=>true);
Signal::send('cron', $data);

ob_end_clean();
?>
Ejemplo n.º 14
0
    }
    $source = @$r['0'];
    $target = @$r['1'];
    $relations = array();
    for ($i0 = 0; isset($r['2.' . $i0]); $i0++) {
        $relations[$i0] = @$r['2.' . $i0 . ''];
    }
    $explanation = @$r['3'];
    $previous = @$r['4'];
    $next = @$r['5'];
    $pattern = @$r['6'];
    $contains = array();
    for ($i0 = 0; isset($r['7.' . $i0]); $i0++) {
        $contains[$i0] = @$r['7.' . $i0 . ''];
    }
    $Signal = new Signal($ID, $source, $target, $relations, $explanation, $previous, $next, $pattern, $contains);
    if ($Signal->save() !== false) {
        die('ok:' . serviceref($_REQUEST['content']) . '&Signal=' . urlencode($Signal->getId()));
    } else {
        die('Please fix errors!');
    }
    exit;
    // do not show the interface
}
$buttons = "";
if (isset($_REQUEST['new'])) {
    $new = true;
} else {
    $new = false;
}
if (isset($_REQUEST['edit']) || $new) {
Ejemplo n.º 15
0
 function sendResetEmail()
 {
     global $ost, $cfg;
     if (!($tpl = $this->getDept()->getTemplate())) {
         $tpl = $ost->getConfig()->getDefaultTemplate();
     }
     $token = Misc::randCode(48);
     // 290-bits
     if (!($template = $tpl->getMsgTemplate('staff.pwreset'))) {
         return new Error('Unable to retrieve password reset email template');
     }
     $vars = array('url' => $ost->getConfig()->getBaseUrl(), 'token' => $token, 'reset_link' => sprintf("%s/scp/pwreset.php?token=%s", $ost->getConfig()->getBaseUrl(), $token));
     if (!($email = $cfg->getAlertEmail())) {
         $email = $cfg->getDefaultEmail();
     }
     $info = array('email' => $email, 'vars' => &$vars);
     Signal::send('auth.pwreset.email', $this, $info);
     $msg = $ost->replaceTemplateVariables($template->asArray(), $vars);
     $_config = new Config('pwreset');
     $_config->set($vars['token'], $this->getId());
     $email->send($this->getEmail(), $msg['subj'], $msg['body']);
 }
Ejemplo n.º 16
0
 static function getTtfFonts()
 {
     if (!class_exists('Phar')) {
         return;
     }
     $fonts = $subs = array();
     foreach (self::availableLanguages() as $code => $info) {
         if (!$info['phar'] || !isset($info['fonts'])) {
             continue;
         }
         foreach ($info['fonts'] as $simple => $collection) {
             foreach ($collection as $type => $name) {
                 list($name, $url) = $name;
                 $ttffile = 'phar://' . $info['path'] . '/fonts/' . $name;
                 if (file_exists($ttffile)) {
                     $fonts[$simple][$type] = $ttffile;
                 }
             }
             if (@$collection[':sub']) {
                 $subs[] = $simple;
             }
         }
     }
     $rv = array($fonts, $subs);
     Signal::send('config.ttfonts', null, $rv);
     return $rv;
 }
 /**
  * Fill a lib's graph object.
  *
  * @param  GraphCommons\Graph\Graph $graph
  * @param  array|object $g
  * @return GraphCommons\Graph\Graph
  */
 private final function fillGraph(Graph $graph, $g) : Graph
 {
     // force input being an object
     $g = Util::toObject($g);
     if (isset($g->id)) {
         $graph->setId($g->id)->setName($g->name)->setDescription($g->description)->setSubtitle($g->subtitle)->setStatus($g->status)->setCreatedAt($g->created_at);
         // add signals if exists
         if (isset($g->signals)) {
             $array = [];
             foreach ($g->signals as $i => $signal) {
                 $action = $signal->action;
                 unset($signal->action);
                 $array[$i]['action'] = Signal::detectAction($action);
                 $array[$i]['parameters'] = Util::toArray($signal);
             }
             $graph->setSignals(SignalCollection::fromArray($array));
         }
     }
     return $graph;
 }
Ejemplo n.º 18
0
 static function create($vars, &$errors, $origin, $autorespond = true, $alertstaff = true)
 {
     global $ost, $cfg, $thisclient, $_FILES;
     // Don't enforce form validation for email
     $field_filter = function ($type) use($origin) {
         return function ($f) use($origin, $type) {
             // Ultimately, only offer validation errors for web for
             // non-internal fields. For email, no validation can be
             // performed. For other origins, validate as usual
             switch (strtolower($origin)) {
                 case 'email':
                     return false;
                 case 'staff':
                     // Required 'Contact Information' fields aren't required
                     // when staff open tickets
                     return $type != 'user' || in_array($f->get('name'), array('name', 'email'));
                 case 'web':
                     return !$f->get('private');
                 default:
                     return true;
             }
         };
     };
     $reject_ticket = function ($message) use(&$errors) {
         global $ost;
         $errors = array('errno' => 403, 'err' => __('This help desk is for use by authorized users only'));
         $ost->logWarning(_S('Ticket Denied'), $message, false);
         return 0;
     };
     Signal::send('ticket.create.before', null, $vars);
     // Create and verify the dynamic form entry for the new ticket
     $form = TicketForm::getNewInstance();
     $form->setSource($vars);
     // If submitting via email or api, ensure we have a subject and such
     if (!in_array(strtolower($origin), array('web', 'staff'))) {
         foreach ($form->getFields() as $field) {
             $fname = $field->get('name');
             if ($fname && isset($vars[$fname]) && !$field->value) {
                 $field->value = $field->parse($vars[$fname]);
             }
         }
     }
     if (!$form->isValid($field_filter('ticket'))) {
         $errors += $form->errors();
     }
     if ($vars['uid']) {
         $user = User::lookup($vars['uid']);
     }
     $id = 0;
     $fields = array();
     $fields['message'] = array('type' => '*', 'required' => 1, 'error' => __('Message content is required'));
     switch (strtolower($origin)) {
         case 'web':
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Select a help topic'));
             break;
         case 'staff':
             $fields['deptId'] = array('type' => 'int', 'required' => 0, 'error' => __('Department selection is required'));
             $fields['topicId'] = array('type' => 'int', 'required' => 1, 'error' => __('Help topic selection is required'));
             $fields['duedate'] = array('type' => 'date', 'required' => 0, 'error' => __('Invalid date format - must be MM/DD/YY'));
         case 'api':
             $fields['source'] = array('type' => 'string', 'required' => 1, 'error' => __('Indicate ticket source'));
             break;
         case 'email':
             $fields['emailId'] = array('type' => 'int', 'required' => 1, 'error' => __('Unknown system email'));
             break;
         default:
             # TODO: Return error message
             $errors['err'] = $errors['origin'] = __('Invalid ticket origin given');
     }
     if (!Validator::process($fields, $vars, $errors) && !$errors['err']) {
         $errors['err'] = __('Missing or invalid data - check the errors and try again');
     }
     //Make sure the due date is valid
     if ($vars['duedate']) {
         if (!$vars['time'] || strpos($vars['time'], ':') === false) {
             $errors['time'] = __('Select a time from the list');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) === false) {
             $errors['duedate'] = __('Invalid due date');
         } elseif (strtotime($vars['duedate'] . ' ' . $vars['time']) <= time()) {
             $errors['duedate'] = __('Due date must be in the future');
         }
     }
     if (!$errors) {
         # Perform ticket filter actions on the new ticket arguments
         $__form = null;
         if ($vars['topicId']) {
             if (($__topic = Topic::lookup($vars['topicId'])) && ($__form = $__topic->getForm())) {
                 $__form = $__form->instanciate();
                 $__form->setSource($vars);
             }
         }
         try {
             $vars = self::filterTicketData($origin, $vars, array($form, $__form), $user);
         } catch (RejectedException $ex) {
             return $reject_ticket(sprintf(_S('Ticket rejected (%s) by filter "%s"'), $ex->vars['email'], $ex->getRejectingFilter()->getName()));
         }
         //Make sure the open ticket limit hasn't been reached. (LOOP CONTROL)
         if ($cfg->getMaxOpenTickets() > 0 && strcasecmp($origin, 'staff') && ($_user = TicketUser::lookupByEmail($vars['email'])) && ($openTickets = $_user->getNumOpenTickets()) && $openTickets >= $cfg->getMaxOpenTickets()) {
             $errors = array('err' => __("You've reached the maximum open tickets allowed."));
             $ost->logWarning(sprintf(_S('Ticket denied - %s'), $vars['email']), sprintf(_S('Max open tickets (%1$d) reached for %2$s'), $cfg->getMaxOpenTickets(), $vars['email']), false);
             return 0;
         }
         // Allow vars to be changed in ticket filter and applied to the user
         // account created or detected
         if (!$user && $vars['email']) {
             $user = User::lookupByEmail($vars['email']);
         }
         if (!$user) {
             // Reject emails if not from registered clients (if
             // configured)
             if (strcasecmp($origin, 'email') === 0 && !$cfg->acceptUnregisteredEmail()) {
                 list($mailbox, $domain) = explode('@', $vars['email'], 2);
                 // Users not yet created but linked to an organization
                 // are still acceptable
                 if (!Organization::forDomain($domain)) {
                     return $reject_ticket(sprintf(_S('Ticket rejected (%s) (unregistered client)'), $vars['email']));
                 }
             }
             $user_form = UserForm::getUserForm()->getForm($vars);
             if (!$user_form->isValid($field_filter('user')) || !($user = User::fromVars($user_form->getClean()))) {
                 $errors['user'] = __('Incomplete client information');
             }
         }
     }
     if ($vars['topicId']) {
         if ($topic = Topic::lookup($vars['topicId'])) {
             if ($topic_form = $topic->getForm()) {
                 $TF = $topic_form->getForm($vars);
                 $topic_form = $topic_form->instanciate();
                 $topic_form->setSource($vars);
                 if (!$TF->isValid($field_filter('topic'))) {
                     $errors = array_merge($errors, $TF->errors());
                 }
             }
         } else {
             $errors['topicId'] = 'Invalid help topic selected';
         }
     }
     // Any error above is fatal.
     if ($errors) {
         return 0;
     }
     Signal::send('ticket.create.validated', null, $vars);
     # Some things will need to be unpacked back into the scope of this
     # function
     if (isset($vars['autorespond'])) {
         $autorespond = $vars['autorespond'];
     }
     # Apply filter-specific priority
     if ($vars['priorityId']) {
         $form->setAnswer('priority', null, $vars['priorityId']);
     }
     // If the filter specifies a help topic which has a form associated,
     // and there was previously either no help topic set or the help
     // topic did not have a form, there's no need to add it now as (1)
     // validation is closed, (2) there may be a form already associated
     // and filled out from the original  help topic, and (3) staff
     // members can always add more forms now
     // OK...just do it.
     $statusId = $vars['statusId'];
     $deptId = $vars['deptId'];
     //pre-selected Dept if any.
     $source = ucfirst($vars['source']);
     // Apply email settings for emailed tickets. Email settings should
     // trump help topic settins if the email has an associated help
     // topic
     if ($vars['emailId'] && ($email = Email::lookup($vars['emailId']))) {
         $deptId = $deptId ?: $email->getDeptId();
         $priority = $form->getAnswer('priority');
         if (!$priority || !$priority->getIdValue()) {
             $form->setAnswer('priority', null, $email->getPriorityId());
         }
         if ($autorespond) {
             $autorespond = $email->autoRespond();
         }
         if (!isset($topic) && ($T = $email->getTopic()) && $T->isActive()) {
             $topic = $T;
         }
         $email = null;
         $source = 'Email';
     }
     if (!isset($topic)) {
         // This may return NULL, no big deal
         $topic = $cfg->getDefaultTopic();
     }
     // Intenal mapping magic...see if we need to override anything
     if (isset($topic)) {
         $deptId = $deptId ?: $topic->getDeptId();
         $statusId = $statusId ?: $topic->getStatusId();
         $priority = $form->getAnswer('priority');
         if (!$priority || !$priority->getIdValue()) {
             $form->setAnswer('priority', null, $topic->getPriorityId());
         }
         if ($autorespond) {
             $autorespond = $topic->autoRespond();
         }
         //Auto assignment.
         if (!isset($vars['staffId']) && $topic->getStaffId()) {
             $vars['staffId'] = $topic->getStaffId();
         } elseif (!isset($vars['teamId']) && $topic->getTeamId()) {
             $vars['teamId'] = $topic->getTeamId();
         }
         //set default sla.
         if (isset($vars['slaId'])) {
             $vars['slaId'] = $vars['slaId'] ?: $cfg->getDefaultSLAId();
         } elseif ($topic && $topic->getSLAId()) {
             $vars['slaId'] = $topic->getSLAId();
         }
     }
     // Auto assignment to organization account manager
     if (($org = $user->getOrganization()) && $org->autoAssignAccountManager() && ($code = $org->getAccountManagerId())) {
         if (!isset($vars['staffId']) && $code[0] == 's') {
             $vars['staffId'] = substr($code, 1);
         } elseif (!isset($vars['teamId']) && $code[0] == 't') {
             $vars['teamId'] = substr($code, 1);
         }
     }
     // Last minute checks
     $priority = $form->getAnswer('priority');
     if (!$priority || !$priority->getIdValue()) {
         $form->setAnswer('priority', null, $cfg->getDefaultPriorityId());
     }
     $deptId = $deptId ?: $cfg->getDefaultDeptId();
     $statusId = $statusId ?: $cfg->getDefaultTicketStatusId();
     $topicId = isset($topic) ? $topic->getId() : 0;
     $ipaddress = $vars['ip'] ?: $_SERVER['REMOTE_ADDR'];
     $source = $source ?: 'Web';
     //We are ready son...hold on to the rails.
     $number = $topic ? $topic->getNewTicketNumber() : $cfg->getNewTicketNumber();
     $sql = 'INSERT INTO ' . TICKET_TABLE . ' SET created=NOW() ' . ' ,lastmessage= NOW()' . ' ,user_id=' . db_input($user->getId()) . ' ,`number`=' . db_input($number) . ' ,dept_id=' . db_input($deptId) . ' ,topic_id=' . db_input($topicId) . ' ,ip_address=' . db_input($ipaddress) . ' ,source=' . db_input($source);
     if (isset($vars['emailId']) && $vars['emailId']) {
         $sql .= ', email_id=' . db_input($vars['emailId']);
     }
     //Make sure the origin is staff - avoid firebug hack!
     if ($vars['duedate'] && !strcasecmp($origin, 'staff')) {
         $sql .= ' ,duedate=' . db_input(date('Y-m-d G:i', Misc::dbtime($vars['duedate'] . ' ' . $vars['time'])));
     }
     if (!db_query($sql) || !($id = db_insert_id()) || !($ticket = Ticket::lookup($id))) {
         return null;
     }
     /* -------------------- POST CREATE ------------------------ */
     // Save the (common) dynamic form
     $form->setTicketId($id);
     $form->save();
     // Save the form data from the help-topic form, if any
     if ($topic_form) {
         $topic_form->setTicketId($id);
         $topic_form->save();
     }
     $ticket->loadDynamicData();
     $dept = $ticket->getDept();
     // Add organizational collaborators
     if ($org && $org->autoAddCollabs()) {
         $pris = $org->autoAddPrimaryContactsAsCollabs();
         $members = $org->autoAddMembersAsCollabs();
         $settings = array('isactive' => true);
         $collabs = array();
         foreach ($org->allMembers() as $u) {
             if ($members || $pris && $u->isPrimaryContact()) {
                 if ($c = $ticket->addCollaborator($u, $settings, $errors)) {
                     $collabs[] = (string) $c;
                 }
             }
         }
         //TODO: Can collaborators add others?
         if ($collabs) {
             //TODO: Change EndUser to name of  user.
             $ticket->logNote(sprintf(_S('Collaborators for %s organization added'), $org->getName()), implode("<br>", $collabs), $org->getName(), false);
         }
     }
     //post the message.
     $vars['title'] = $vars['subject'];
     //Use the initial subject as title of the post.
     $vars['userId'] = $ticket->getUserId();
     $message = $ticket->postMessage($vars, $origin, false);
     // Configure service-level-agreement for this ticket
     $ticket->selectSLAId($vars['slaId']);
     // Assign ticket to staff or team (new ticket by staff)
     if ($vars['assignId']) {
         $ticket->assign($vars['assignId'], $vars['note']);
     } else {
         // Auto assign staff or team - auto assignment based on filter
         // rules. Both team and staff can be assigned
         if ($vars['staffId']) {
             $ticket->assignToStaff($vars['staffId'], _S('Auto Assignment'));
         }
         if ($vars['teamId']) {
             // No team alert if also assigned to an individual agent
             $ticket->assignToTeam($vars['teamId'], _S('Auto Assignment'), !$vars['staffId']);
         }
     }
     // Apply requested status — this should be done AFTER assignment,
     // because if it is requested to be closed, it should not cause the
     // ticket to be reopened for assignment.
     if ($statusId) {
         $ticket->setStatus($statusId, false, false);
     }
     /**********   double check auto-response  ************/
     //Override auto responder if the FROM email is one of the internal emails...loop control.
     if ($autorespond && Email::getIdByEmail($ticket->getEmail())) {
         $autorespond = false;
     }
     # Messages that are clearly auto-responses from email systems should
     # not have a return 'ping' message
     if (isset($vars['flags']) && $vars['flags']['bounce']) {
         $autorespond = false;
     }
     if ($autorespond && $message->isAutoReply()) {
         $autorespond = false;
     }
     //post canned auto-response IF any (disables new ticket auto-response).
     if ($vars['cannedResponseId'] && $ticket->postCannedReply($vars['cannedResponseId'], $message->getId(), $autorespond)) {
         $ticket->markUnAnswered();
         //Leave the ticket as unanswred.
         $autorespond = false;
     }
     //Check department's auto response settings
     // XXX: Dept. setting doesn't affect canned responses.
     if ($autorespond && $dept && !$dept->autoRespONNewTicket()) {
         $autorespond = false;
     }
     //Don't send alerts to staff when the message is a bounce
     //  this is necessary to avoid possible loop (especially on new ticket)
     if ($alertstaff && $message->isBounce()) {
         $alertstaff = false;
     }
     /***** See if we need to send some alerts ****/
     $ticket->onNewTicket($message, $autorespond, $alertstaff);
     /************ check if the user JUST reached the max. open tickets limit **********/
     if ($cfg->getMaxOpenTickets() > 0 && ($user = $ticket->getOwner()) && $user->getNumOpenTickets() == $cfg->getMaxOpenTickets()) {
         $ticket->onOpenLimit($autorespond && strcasecmp($origin, 'staff'));
     }
     /* Start tracking ticket lifecycle events */
     $ticket->logEvent('created');
     // Fire post-create signal (for extra email sending, searching)
     Signal::send('model.created', $ticket);
     /* Phew! ... time for tea (KETEPA) */
     return $ticket;
 }
Ejemplo n.º 19
0
 function save($id, $vars, &$errors, $validation = false)
 {
     //Cleanup.
     $vars['question'] = Format::striptags(trim($vars['question']));
     //validate
     if ($id && $id != $vars['id']) {
         $errors['err'] = __('Internal error. Try again');
     }
     if (!$vars['question']) {
         $errors['question'] = __('Question required');
     } elseif (($qid = self::findIdByQuestion($vars['question'])) && $qid != $id) {
         $errors['question'] = __('Question already exists');
     }
     if (!$vars['category_id'] || !($category = Category::lookup($vars['category_id']))) {
         $errors['category_id'] = __('Category is required');
     }
     if (!$vars['answer']) {
         $errors['answer'] = __('FAQ answer is required');
     }
     if ($errors || $validation) {
         return !$errors;
     }
     //save
     $sql = ' updated=NOW() ' . ', question=' . db_input($vars['question']) . ', answer=' . db_input(Format::sanitize($vars['answer'], false)) . ', category_id=' . db_input($vars['category_id']) . ', ispublished=' . db_input(isset($vars['ispublished']) ? $vars['ispublished'] : 0) . ', notes=' . db_input(Format::sanitize($vars['notes']));
     if ($id) {
         $sql = 'UPDATE ' . FAQ_TABLE . ' SET ' . $sql . ' WHERE faq_id=' . db_input($id);
         if (db_query($sql)) {
             return true;
         }
         $errors['err'] = sprintf(__('Unable to update %s.'), __('this FAQ article'));
     } else {
         $sql = 'INSERT INTO ' . FAQ_TABLE . ' SET ' . $sql . ',created=NOW()';
         if (db_query($sql) && ($id = db_insert_id())) {
             Signal::send('model.created', FAQ::lookup($id));
             return $id;
         }
         $errors['err'] = sprintf(__('Unable to create %s.'), __('this FAQ article')) . ' ' . __('Internal error occurred');
     }
     return false;
 }
Ejemplo n.º 20
0
 function dump($error_stream)
 {
     // Allow plugins to change the tables exported
     Signal::send('export.tables', $this, $this->tables);
     $this->dump_header();
     foreach ($this->tables as $t) {
         if ($error_stream) {
             $error_stream->write("{$t}\n");
         }
         // Inspect schema
         $table = array();
         $res = db_query("select column_name from information_schema.columns\n                where table_schema=DATABASE() and table_name='{$t}'");
         while (list($field) = db_fetch_row($res)) {
             $table[] = $field;
         }
         if (!$table) {
             if ($error_stream) {
                 $error_stream->write($t . ': Cannot export table with no fields' . "\n");
             }
             die;
         }
         $this->write_block(array('table', substr($t, strlen(TABLE_PREFIX)), $table));
         db_query("select * from {$t}");
         // Dump row data
         while ($row = db_fetch_row($res)) {
             $this->write_block($row);
         }
         $this->write_block(array('end-table'));
     }
 }
Ejemplo n.º 21
0
 function run()
 {
     //called by outside cron NOT autocron
     global $ost;
     if (!$ost || $ost->isUpgradePending()) {
         return;
     }
     self::MailFetcher();
     self::TicketMonitor();
     self::PurgeLogs();
     // Run file purging about every 10 cron runs
     if (mt_rand(1, 9) == 4) {
         self::CleanOrphanedFiles();
     }
     self::PurgeDrafts();
     self::MaybeOptimizeTables();
     $data = array('autocron' => false);
     Signal::send('cron', $data);
 }
Ejemplo n.º 22
0
 function login($client, $bk)
 {
     $_SESSION['_client']['reset-token'] = $_POST['token'];
     Signal::send('auth.pwreset.login', $client);
     return parent::login($client, $bk);
 }
Ejemplo n.º 23
0
}, 30);
// Manage materialized view on custom data updates
Signal::connect('model.created', array('TicketForm', 'updateDynamicDataView'), 'DynamicFormEntryAnswer');
Signal::connect('model.updated', array('TicketForm', 'updateDynamicDataView'), 'DynamicFormEntryAnswer');
// Recreate the dynamic view after new or removed fields to the ticket
// details form
Signal::connect('model.created', array('TicketForm', 'dropDynamicDataView'), 'DynamicFormField', function ($o) {
    return $o->getForm()->get('type') == 'T';
});
Signal::connect('model.deleted', array('TicketForm', 'dropDynamicDataView'), 'DynamicFormField', function ($o) {
    return $o->getForm()->get('type') == 'T';
});
// If the `name` column is in the dirty list, we would be renaming a
// column. Delete the view instead.
Signal::connect('model.updated', array('TicketForm', 'dropDynamicDataView'), 'DynamicFormField', function ($o, $d) {
    return isset($d['dirty']) && (isset($d['dirty']['name']) || isset($d['dirty']['type']));
});
require_once INCLUDE_DIR . "class.json.php";
class DynamicFormField extends VerySimpleModel
{
    static $meta = array('table' => FORM_FIELD_TABLE, 'ordering' => array('sort'), 'pk' => array('id'), 'joins' => array('form' => array('null' => true, 'constraint' => array('form_id' => 'DynamicForm.id'))));
    var $_field;
    // Multiple inheritance -- delegate to FormField
    function __call($what, $args)
    {
        return call_user_func_array(array($this->getField(), $what), $args);
    }
    function getField($cache = true)
    {
        if (!$cache) {
            return new FormField($this->ht);
Ejemplo n.º 24
0
 function update($vars, &$errors)
 {
     $valid = true;
     $forms = $this->getForms($vars);
     foreach ($forms as $cd) {
         if (!$cd->isValid()) {
             $valid = false;
         }
         if ($cd->get('type') == 'O' && ($form = $cd->getForm($vars)) && ($f = $form->getField('name')) && $f->getClean() && ($o = Organization::lookup(array('name' => $f->getClean()))) && $o->id != $this->getId()) {
             $valid = false;
             $f->addError(__('Organization with the same name already exists'));
         }
     }
     if ($vars['domain']) {
         foreach (explode(',', $vars['domain']) as $d) {
             if (!Validator::is_email('t@' . trim($d))) {
                 $errors['domain'] = __('Enter a valid email domain, like domain.com');
             }
         }
     }
     if ($vars['manager']) {
         switch ($vars['manager'][0]) {
             case 's':
                 if ($staff = Staff::lookup(substr($vars['manager'], 1))) {
                     break;
                 }
             case 't':
                 if ($vars['manager'][0] == 't' && ($team = Team::lookup(substr($vars['manager'], 1)))) {
                     break;
                 }
             default:
                 $errors['manager'] = __('Select an agent or team from the list');
         }
     }
     if (!$valid || $errors) {
         return false;
     }
     foreach ($this->getDynamicData() as $cd) {
         if (($f = $cd->getForm()) && $f->get('type') == 'O' && ($name = $f->getField('name'))) {
             $this->name = $name->getClean();
             $this->save();
         }
         $cd->setSource($vars);
         if ($cd->save()) {
             $this->updated = SqlFunction::NOW();
         }
     }
     // Set flags
     foreach (array('collab-all-flag' => Organization::COLLAB_ALL_MEMBERS, 'collab-pc-flag' => Organization::COLLAB_PRIMARY_CONTACT, 'assign-am-flag' => Organization::ASSIGN_AGENT_MANAGER) as $ck => $flag) {
         if ($vars[$ck]) {
             $this->setStatus($flag);
         } else {
             $this->clearStatus($flag);
         }
     }
     // Set staff and primary contacts
     $this->set('domain', $vars['domain']);
     $this->set('manager', $vars['manager'] ?: '');
     if ($vars['contacts'] && is_array($vars['contacts'])) {
         foreach ($this->allMembers() as $u) {
             $u->setPrimaryContact(array_search($u->id, $vars['contacts']) !== false);
             $u->save();
         }
     }
     // Send signal for search engine updating if not modifying the
     // fields specific to the organization
     if (count($this->dirty) === 0) {
         Signal::send('model.updated', $this);
     }
     return $this->save();
 }
Ejemplo n.º 25
0
 function createTicket($mid)
 {
     global $ost;
     if (!($mailinfo = $this->getHeaderInfo($mid))) {
         return false;
     }
     // TODO: If the content-type of the message is 'message/rfc822',
     // then this is a message with the forwarded message as the
     // attachment. Download the body and pass it along to the mail
     // parsing engine.
     $info = Mail_Parse::splitHeaders($mailinfo['header']);
     if (strtolower($info['Content-Type']) == 'message/rfc822') {
         if ($wrapped = $this->getPart($mid, 'message/rfc822')) {
             require_once INCLUDE_DIR . 'api.tickets.php';
             // Simulate piping the contents into the system
             $api = new TicketApiController();
             $parser = new EmailDataParser();
             if ($data = $parser->parse($wrapped)) {
                 return $api->processEmail($data);
             }
         }
         // If any of this fails, create the ticket as usual
     }
     //Is the email address banned?
     if ($mailinfo['email'] && TicketFilter::isBanned($mailinfo['email'])) {
         //We need to let admin know...
         $ost->logWarning(_S('Ticket denied'), sprintf(_S('Banned email — %s'), $mailinfo['email']), false);
         return true;
         //Report success (moved or delete)
     }
     // Parse MS TNEF emails
     if (($struct = imap_fetchstructure($this->mbox, $mid)) && ($attachments = $this->getAttachments($struct))) {
         foreach ($attachments as $i => $info) {
             if (0 === strcasecmp('application/ms-tnef', $info['type'])) {
                 try {
                     $data = $this->decode(imap_fetchbody($this->mbox, $mid, $info['index']), $info['encoding']);
                     $tnef = new TnefStreamParser($data);
                     $this->tnef = $tnef->getMessage();
                     // No longer considered an attachment
                     unset($attachments[$i]);
                     // There should only be one of these
                     break;
                 } catch (TnefException $ex) {
                     // Noop -- winmail.dat remains an attachment
                 }
             }
         }
     }
     $vars = $mailinfo;
     $vars['name'] = $mailinfo['name'];
     $vars['subject'] = $mailinfo['subject'] ?: '[No Subject]';
     $vars['emailId'] = $mailinfo['emailId'] ?: $this->getEmailId();
     $vars['to-email-id'] = $mailinfo['emailId'] ?: 0;
     $vars['flags'] = new ArrayObject();
     if ($this->isBounceNotice($mid)) {
         // Fetch the original References and assign to 'references'
         if ($headers = $this->getOriginalMessageHeaders($mid)) {
             $vars['references'] = $headers['references'];
             $vars['in-reply-to'] = @$headers['in-reply-to'] ?: null;
         }
         // Fetch deliver status report
         $vars['message'] = $this->getDeliveryStatusMessage($mid) ?: $this->getBody($mid);
         $vars['thread-type'] = 'N';
         $vars['flags']['bounce'] = true;
     } else {
         $vars['message'] = $this->getBody($mid);
         $vars['flags']['bounce'] = TicketFilter::isBounce($info);
     }
     //Missing FROM name  - use email address.
     if (!$vars['name']) {
         list($vars['name']) = explode('@', $vars['email']);
     }
     if ($ost->getConfig()->useEmailPriority()) {
         $vars['priorityId'] = $this->getPriority($mid);
     }
     $ticket = null;
     $newticket = true;
     $errors = array();
     $seen = false;
     // Use the settings on the thread entry on the ticket details
     // form to validate the attachments in the email
     $tform = TicketForm::objects()->one()->getForm();
     $messageField = $tform->getField('message');
     $fileField = $messageField->getWidget()->getAttachments();
     // Fetch attachments if any.
     if ($messageField->isAttachmentsEnabled()) {
         // Include TNEF attachments in the attachments list
         if ($this->tnef) {
             foreach ($this->tnef->attachments as $at) {
                 $attachments[] = array('cid' => @$at->AttachContentId ?: false, 'data' => $at, 'size' => @$at->DataSize ?: null, 'type' => @$at->AttachMimeTag ?: false, 'name' => $at->getName());
             }
         }
         $vars['attachments'] = array();
         foreach ($attachments as $a) {
             $file = array('name' => $a['name'], 'type' => $a['type']);
             if (@$a['data'] instanceof TnefAttachment) {
                 $file['data'] = $a['data']->getData();
             } else {
                 // only fetch the body if necessary
                 $self = $this;
                 $file['data'] = function () use($self, $mid, $a) {
                     return $self->decode(imap_fetchbody($self->mbox, $mid, $a['index']), $a['encoding']);
                 };
             }
             // Include the Content-Id if specified (for inline images)
             $file['cid'] = isset($a['cid']) ? $a['cid'] : false;
             // Validate and save immediately
             try {
                 $file['id'] = $fileField->uploadAttachment($file);
             } catch (FileUploadError $ex) {
                 $file['error'] = $file['name'] . ': ' . $ex->getMessage();
             }
             $vars['attachments'][] = $file;
         }
     }
     // Allow signal handlers to interact with the message decoding
     Signal::send('mail.processed', $this, $vars);
     $seen = false;
     if (($thread = ThreadEntry::lookupByEmailHeaders($vars, $seen)) && ($t = $thread->getTicket()) && ($vars['staffId'] || !$t->isClosed() || $t->isReopenable()) && ($message = $thread->postEmail($vars))) {
         if (!$message instanceof ThreadEntry) {
             // Email has been processed previously
             return $message;
         }
         $ticket = $message->getTicket();
     } elseif ($seen) {
         // Already processed, but for some reason (like rejection), no
         // thread item was created. Ignore the email
         return true;
     } elseif ($ticket = Ticket::create($vars, $errors, 'Email')) {
         $message = $ticket->getLastMessage();
     } else {
         //Report success if the email was absolutely rejected.
         if (isset($errors['errno']) && $errors['errno'] == 403) {
             // Never process this email again!
             ThreadEntry::logEmailHeaders(0, $vars['mid']);
             return true;
         }
         // Log an error to the system logs
         $mailbox = Email::lookup($vars['emailId']);
         $ost->logError(_S('Mail Processing Exception'), sprintf(_S("Mailbox: %s | Error(s): %s"), $mailbox->getEmail(), print_r($errors, true)), false);
         // Indicate failure of mail processing
         return null;
     }
     return $ticket;
 }
 /**
  * Create a signal collection from JSON string.
  *
  * @param  string $json
  * @return GraphCommons\Graph\SignalCollection
  * @throws GraphCommons\Util\JsonException, \InvalidArgumentException
  */
 public static final function fromJson(string $json) : SignalCollection
 {
     $json = new Json($json);
     if ($json->hasError()) {
         $jsonError = $json->getError();
         throw new JsonException(sprintf('JSON error: code(%d) message(%s)', $jsonError['code'], $jsonError['message']), $jsonError['code']);
     }
     $data = $json->decode(true);
     if (!isset($data['signals'])) {
         throw new \InvalidArgumentException("'signals' field is required!");
     }
     $array = array();
     foreach ($data['signals'] as $i => $signal) {
         if (!isset($signal['action'])) {
             throw new \InvalidArgumentException("Signal 'action' and 'parameters' fields are required!");
         }
         $array[$i]['action'] = Signal::detectAction(Util::arrayPick($signal, 'action'));
         foreach ($signal as $key => $value) {
             $array[$i]['parameters'][$key] = $value;
         }
     }
     return self::fromArray($array);
 }
Ejemplo n.º 27
0
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
# Override staffLoginPage() defined in staff.inc.php to return an
# HTTP/Forbidden status rather than the actual login page.
# XXX: This should be moved to the AjaxController class
function staffLoginPage($msg = 'Unauthorized')
{
    Http::response(403, 'Must login: '******'AJAX_REQUEST', 1);
require 'staff.inc.php';
//Clean house...don't let the world see your crap.
ini_set('display_errors', '0');
//Disable error display
ini_set('display_startup_errors', '0');
//TODO: disable direct access via the browser? i,e All request must have REFER?
if (!defined('INCLUDE_DIR')) {
    Http::response(500, 'Server configuration error');
}
require_once INCLUDE_DIR . '/class.dispatcher.php';
require_once INCLUDE_DIR . '/class.ajax.php';
$dispatcher = patterns('', url('^/kb/', patterns('ajax.kbase.php:KbaseAjaxAPI', url_get('^canned-response/(?P<id>\\d+).(?P<format>json|txt)', 'cannedResp'), url_get('^faq/(?P<id>\\d+)', 'faq'))), url('^/content/', patterns('ajax.content.php:ContentAjaxAPI', url_get('^log/(?P<id>\\d+)', 'log'), url_get('^ticket_variables', 'ticket_variables'), url_get('^signature/(?P<type>\\w+)(?:/(?P<id>\\d+))?$', 'getSignature'), url_get('^(?P<id>\\d+)/(?:(?P<lang>\\w+)/)?manage$', 'manageContent'), url_get('^(?P<id>[\\w-]+)/(?:(?P<lang>\\w+)/)?manage$', 'manageNamedContent'), url_post('^(?P<id>\\d+)(?:/(?P<lang>\\w+))?$', 'updateContent'))), url('^/config/', patterns('ajax.config.php:ConfigAjaxAPI', url_get('^scp', 'scp'), url_get('^links', 'templateLinks'))), url('^/form/', patterns('ajax.forms.php:DynamicFormsAjaxAPI', url_get('^help-topic/(?P<id>\\d+)$', 'getFormsForHelpTopic'), url_get('^field-config/(?P<id>\\d+)$', 'getFieldConfiguration'), url_post('^field-config/(?P<id>\\d+)$', 'saveFieldConfiguration'), url_delete('^answer/(?P<entry>\\d+)/(?P<field>\\d+)$', 'deleteAnswer'))), url('^/list/', patterns('ajax.forms.php:DynamicFormsAjaxAPI', url_get('^item/(?P<id>\\d+)/properties$', 'getListItemProperties'), url_post('^item/(?P<id>\\d+)/properties$', 'saveListItemProperties'))), url('^/report/overview/', patterns('ajax.reports.php:OverviewReportAjaxAPI', url_get('^graph$', 'getPlotData'), url_get('^table/groups$', 'enumTabularGroups'), url_get('^table/export$', 'downloadTabularData'), url_get('^table$', 'getTabularData'))), url('^/users', patterns('ajax.users.php:UsersAjaxAPI', url_get('^$', 'search'), url_get('^/local$', 'search', array('local')), url_get('^/remote$', 'search', array('remote')), url_get('^/(?P<id>\\d+)$', 'getUser'), url_post('^/(?P<id>\\d+)$', 'updateUser'), url_get('^/(?P<id>\\d+)/preview$', 'preview'), url_get('^/(?P<id>\\d+)/edit$', 'editUser'), url('^/lookup$', 'getUser'), url_get('^/lookup/form$', 'lookup'), url_post('^/lookup/form$', 'addUser'), url_get('^/add$', 'addUser'), url('^/import$', 'importUsers'), url_get('^/select$', 'selectUser'), url_get('^/select/(?P<id>\\d+)$', 'selectUser'), url_get('^/select/auth:(?P<bk>\\w+):(?P<id>.+)$', 'addRemoteUser'), url_get('^/(?P<id>\\d+)/register$', 'register'), url_post('^/(?P<id>\\d+)/register$', 'register'), url_get('^/(?P<id>\\d+)/delete$', 'delete'), url_post('^/(?P<id>\\d+)/delete$', 'delete'), url_get('^/(?P<id>\\d+)/manage(?:/(?P<target>\\w+))?$', 'manage'), url_post('^/(?P<id>\\d+)/manage(?:/(?P<target>\\w+))?$', 'manage'), url_get('^/(?P<id>\\d+)/org(?:/(?P<orgid>\\d+))?$', 'updateOrg'), url_post('^/(?P<id>\\d+)/org$', 'updateOrg'), url_get('^/staff$', 'searchStaff'), url_post('^/(?P<id>\\d+)/note$', 'createNote'), url_get('^/(?P<id>\\d+)/forms/manage$', 'manageForms'), url_post('^/(?P<id>\\d+)/forms/manage$', 'updateForms'))), url('^/orgs', patterns('ajax.orgs.php:OrgsAjaxAPI', url_get('^$', 'search'), url_get('^/search$', 'search'), url_get('^/(?P<id>\\d+)$', 'getOrg'), url_post('^/(?P<id>\\d+)$', 'updateOrg'), url_post('^/(?P<id>\\d+)/profile$', 'updateOrg', array(true)), url_get('^/(?P<id>\\d+)/edit$', 'editOrg'), url_get('^/lookup/form$', 'lookup'), url_post('^/lookup/form$', 'addOrg'), url_get('^/add$', 'addOrg'), url_post('^/add$', 'addOrg'), url_get('^/select$', 'selectOrg'), url_get('^/select/(?P<id>\\d+)$', 'selectOrg'), url_get('^/(?P<id>\\d+)/add-user(?:/(?P<userid>\\d+))?$', 'addUser'), url_get('^/(?P<id>\\d+)/add-user(?:/auth:(?P<userid>.+))?$', 'addUser', array(true)), url_post('^/(?P<id>\\d+)/add-user$', 'addUser'), url('^/(?P<id>\\d+)/import-users$', 'importUsers'), url_get('^/(?P<id>\\d+)/delete$', 'delete'), url_delete('^/(?P<id>\\d+)/delete$', 'delete'), url_post('^/(?P<id>\\d+)/note$', 'createNote'), url_get('^/(?P<id>\\d+)/forms/manage$', 'manageForms'), url_post('^/(?P<id>\\d+)/forms/manage$', 'updateForms'))), url('^/tickets/', patterns('ajax.tickets.php:TicketsAjaxAPI', url_get('^(?P<tid>\\d+)/change-user$', 'changeUserForm'), url_post('^(?P<tid>\\d+)/change-user$', 'changeUser'), url_get('^(?P<tid>\\d+)/user$', 'viewUser'), url_post('^(?P<tid>\\d+)/user$', 'updateUser'), url_get('^(?P<tid>\\d+)/preview', 'previewTicket'), url_post('^(?P<tid>\\d+)/lock$', 'acquireLock'), url_post('^(?P<tid>\\d+)/lock/(?P<id>\\d+)/renew', 'renewLock'), url_post('^(?P<tid>\\d+)/lock/(?P<id>\\d+)/release', 'releaseLock'), url_get('^(?P<tid>\\d+)/collaborators/preview$', 'previewCollaborators'), url_get('^(?P<tid>\\d+)/collaborators$', 'showCollaborators'), url_post('^(?P<tid>\\d+)/collaborators$', 'updateCollaborators'), url_get('^(?P<tid>\\d+)/add-collaborator/(?P<uid>\\d+)$', 'addCollaborator'), url_get('^(?P<tid>\\d+)/add-collaborator/auth:(?P<bk>\\w+):(?P<id>.+)$', 'addRemoteCollaborator'), url('^(?P<tid>\\d+)/add-collaborator$', 'addCollaborator'), url_get('^lookup', 'lookup'), url_get('^search', 'search'), url_get('^(?P<tid>\\d+)/forms/manage$', 'manageForms'), url_post('^(?P<tid>\\d+)/forms/manage$', 'updateForms'), url_get('^(?P<tid>\\d+)/canned-resp/(?P<cid>\\w+).(?P<format>json|txt)', 'cannedResponse'))), url('^/collaborators/', patterns('ajax.tickets.php:TicketsAjaxAPI', url_get('^(?P<cid>\\d+)/view$', 'viewCollaborator'), url_post('^(?P<cid>\\d+)$', 'updateCollaborator'))), url('^/draft/', patterns('ajax.draft.php:DraftAjaxAPI', url_post('^(?P<id>\\d+)$', 'updateDraft'), url_delete('^(?P<id>\\d+)$', 'deleteDraft'), url_post('^(?P<id>\\d+)/attach$', 'uploadInlineImage'), url_get('^(?P<namespace>[\\w.]+)$', 'getDraft'), url_post('^(?P<namespace>[\\w.]+)$', 'createDraft'), url_get('^images/browse$', 'getFileList'))), url('^/note/', patterns('ajax.note.php:NoteAjaxAPI', url_get('^(?P<id>\\d+)$', 'getNote'), url_post('^(?P<id>\\d+)$', 'updateNote'), url_delete('^(?P<id>\\d+)$', 'deleteNote'), url_post('^attach/(?P<ext_id>\\w\\d+)$', 'createNote'))), url_post('^/upgrader', array('ajax.upgrader.php:UpgraderAjaxAPI', 'upgrade')), url('^/help/', patterns('ajax.tips.php:HelpTipAjaxAPI', url_get('^tips/(?P<namespace>[\\w_.]+)$', 'getTipsJson'), url_get('^(?P<lang>[\\w_]+)?/tips/(?P<namespace>[\\w_.]+)$', 'getTipsJsonForLang'))));
Signal::send('ajax.scp', $dispatcher);
# Call the respective function
print $dispatcher->resolve($ost->get_path_info());
Ejemplo n.º 28
0
 function bootstrap()
 {
     if ($this->firstRun()) {
         if (!$this->configureFirstRun()) {
             return false;
         }
     } else {
         if ($this->needUpgrade()) {
             $this->configureUpgrade();
         }
     }
     $config = $this->getConfig();
     if ($config->get('equipment_backend_enable')) {
         $this->createStaffMenu();
     }
     if ($config->get('equipment_frontend_enable')) {
         $this->createFrontMenu();
     }
     Signal::connect('apps.scp', array('EquipmentPlugin', 'callbackDispatch'));
 }
Ejemplo n.º 29
0
<?php

/*********************************************************************
    dispatcher.php

    Dispatcher for client applications

    Jared Hancock <*****@*****.**>
    Peter Rotich <*****@*****.**>
    Copyright (c)  2006-2013 osTicket
    http://www.osticket.com

    Released under the GNU General Public License WITHOUT ANY WARRANTY.
    See LICENSE.TXT for details.

    vim: expandtab sw=4 ts=4 sts=4:
**********************************************************************/
function clientLoginPage($msg = 'Unauthorized')
{
    Http::response(403, 'Must login: '******'client.inc.php';
if (!defined('INCLUDE_DIR')) {
    Http::response(500, 'Server configuration error');
}
require_once INCLUDE_DIR . '/class.dispatcher.php';
$dispatcher = new Dispatcher();
Signal::send('ajax.client', $dispatcher);
print $dispatcher->resolve($ost->get_path_info());
Ejemplo n.º 30
0
 function save($refetch = false)
 {
     $pk = static::$meta['pk'];
     if (!is_array($pk)) {
         $pk = array($pk);
     }
     if ($this->__new__) {
         $sql = 'INSERT INTO ' . static::$meta['table'];
     } else {
         $sql = 'UPDATE ' . static::$meta['table'];
     }
     $filter = $fields = array();
     if (count($this->dirty) === 0) {
         return true;
     }
     foreach ($this->dirty as $field => $old) {
         if ($this->__new__ or !in_array($field, $pk)) {
             if (@get_class($this->get($field)) == 'SqlFunction') {
                 $fields[] = $field . ' = ' . $this->get($field)->toSql();
             } else {
                 $fields[] = $field . ' = ' . db_input($this->get($field));
             }
         }
     }
     $sql .= ' SET ' . implode(', ', $fields);
     if (!$this->__new__) {
         foreach ($pk as $p) {
             $filter[] = $p . ' = ' . db_input($this->get($p));
         }
         $sql .= ' WHERE ' . implode(' AND ', $filter);
         $sql .= ' LIMIT 1';
     }
     if (!db_query($sql) || db_affected_rows() != 1) {
         throw new Exception(db_error());
     }
     if ($this->__new__) {
         if (count($pk) == 1) {
             $this->ht[$pk[0]] = db_insert_id();
         }
         $this->__new__ = false;
         // Setup lists again
         $this->__setupForeignLists();
         Signal::send('model.created', $this);
     } else {
         $data = array('dirty' => $this->dirty);
         Signal::send('model.updated', $this, $data);
     }
     # Refetch row from database
     # XXX: Too much voodoo
     if ($refetch) {
         # XXX: Support composite PK
         $criteria = array($pk[0] => $this->get($pk[0]));
         $self = static::lookup($criteria);
         $this->ht = $self->ht;
     }
     $this->dirty = array();
     return $this->get($pk[0]);
 }