/**
* Generates list of available canned messages.
*
* @param Request $request
* @return string Rendered page content
*/
public function indexAction(Request $request)
{
$operator = $this->getOperator();
$page = array('errors' => array());
// Build list of available locales
$all_locales = get_available_locales();
$locales_with_label = array();
foreach ($all_locales as $id) {
$locale_info = get_locale_info($id);
$locales_with_label[] = array('id' => $id, 'name' => $locale_info ? $locale_info['name'] : $id);
}
$page['locales'] = $locales_with_label;
// Get selected locale, if any.
$lang = $this->extractLocale($request);
if (!$lang) {
$lang = in_array(get_current_locale(), $all_locales) ? get_current_locale() : $all_locales[0];
}
// Get selected group ID, if any.
$group_id = $this->extractGroupId($request);
if ($group_id) {
$group = group_by_id($group_id);
if (!$group) {
$page['errors'][] = getlocal('No such group');
$group_id = false;
}
}
// Build list of available groups
$all_groups = in_isolation($operator) ? get_groups_for_operator($operator) : get_all_groups();
$page['groups'] = array();
$page['groups'][] = array('groupid' => '', 'vclocalname' => getlocal('-all operators-'), 'level' => 0);
foreach ($all_groups as $g) {
$page['groups'][] = $g;
}
// Get messages and setup pagination
$canned_messages = load_canned_messages($lang, $group_id);
foreach ($canned_messages as &$message) {
$message['vctitle'] = $message['vctitle'];
$message['vcvalue'] = $message['vcvalue'];
}
unset($message);
$pagination = setup_pagination($canned_messages);
$page['pagination'] = $pagination['info'];
$page['pagination.items'] = $pagination['items'];
// Buil form values
$page['formlang'] = $lang;
$page['formgroup'] = $group_id;
// Set other needed page values and render the response
$page['title'] = getlocal('Canned Messages');
$page['menuid'] = 'canned';
$page = array_merge($page, prepare_menu($operator));
return $this->render('canned_messages', $page);
}
/**
* Import canned messages from a YAML file.
*
* @param string $locale Locale code.
* @param string $file Full path to the file that should be imported.
*/
function import_canned_messages($locale, $file)
{
// Get new canned messages that should be imported.
$parser = new YamlParser();
$new_messages = $parser->parse(file_get_contents($file));
if (empty($new_messages)) {
// Nothing to import.
return;
}
// Get list of existing canned messages for specified locale an key it by
// message value.
$loaded_messages = load_canned_messages($locale, false);
$existing_messages = array();
if (!empty($loaded_messages)) {
foreach ($loaded_messages as $message) {
$existing_messages[$message['vcvalue']] = $message;
}
}
// Save only new messages to avoid duplication
foreach ($new_messages as $message) {
if (array_key_exists($message, $existing_messages)) {
continue;
}
add_canned_message($locale, null, cut_string($message, 97, '...'), $message);
}
}
function setup_chatview_for_operator($thread, $operator)
{
global $page, $webimroot, $company_logo_link, $company_name, $settings;
loadsettings();
$page = array();
$page['agent'] = true;
$page['user'] = false;
$page['canpost'] = $thread['agentId'] == $operator['operatorid'];
$page['ct.chatThreadId'] = $thread['threadid'];
$page['ct.token'] = $thread['ltoken'];
$page['ct.user.name'] = htmlspecialchars(topage(get_user_name($thread['userName'], $thread['remote'], $thread['userid'])));
$page['chat.title'] = topage($settings['chattitle']);
setup_logo();
if ($settings['sendmessagekey'] == 'enter') {
$page['send_shortcut'] = "Enter";
$page['ignorectrl'] = 1;
} else {
$page['send_shortcut'] = is_mac_opera() ? "⌘-Enter" : "Ctrl-Enter";
$page['ignorectrl'] = 0;
}
if ($settings['enablessl'] == "1" && !is_secure_request()) {
$page['sslLink'] = get_app_location(true, true) . "/operator/agent.php?thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
}
$page['isOpera95'] = is_agent_opera95();
$page['neediframesrc'] = needsFramesrc();
$page['historyParams'] = array("userid" => "" . $thread['userid']);
$page['historyParamsLink'] = add_params($webimroot . "/operator/userhistory.php", $page['historyParams']);
$predefinedres = "";
$canned_messages = load_canned_messages($thread['locale'], $thread['groupid']);
foreach ($canned_messages as $answer) {
$predefinedres .= "<option>" . htmlspecialchars(topage($answer['vcvalue'])) . "</option>";
}
$page['predefinedAnswers'] = $predefinedres;
$params = "thread=" . $thread['threadid'] . "&token=" . $thread['ltoken'];
$page['redirectLink'] = "{$webimroot}/operator/agent.php?" . $params . "&act=redirect";
$page['namePostfix'] = "";
$page['frequency'] = $settings['updatefrequency_chat'];
}
$allgroups = get_all_groups($link);
mysql_close($link);
$page['groups'] = array();
$page['groups'][] = array('groupid' => '', 'vclocalname' => getlocal("page.gen_button.default_group"));
foreach ($allgroups as $g) {
$page['groups'][] = $g;
}
}
# delete
if (isset($_GET['act']) && $_GET['act'] == 'delete') {
$key = isset($_GET['key']) ? $_GET['key'] : "";
if (!preg_match("/^\\d+\$/", $key)) {
$errors[] = "Wrong key";
}
if (count($errors) == 0) {
$link = connect();
perform_query("delete from {$mysqlprefix}chatresponses where id = {$key}", $link);
mysql_close($link);
header("Location: {$webimroot}/operator/canned.php?lang={$lang}&group={$groupid}");
exit;
}
}
# get messages
$messages = load_canned_messages($lang, $groupid);
setup_pagination($messages);
# form values
$page['formlang'] = $lang;
$page['formgroup'] = $groupid;
prepare_menu($operator);
start_html_output();
require '../view/canned.php';
/**
* Prepare some data for chat for operator
*
* @param UrlGeneratorInterface $url_generator A URL generator object.
* @param Request $request The current request.
* @param Thread $thread thread object.
* @param array $operator Operator's data.
* @return array Array of chat view data
*/
function setup_chatview_for_operator(UrlGeneratorInterface $url_generator, Request $request, Thread $thread, $operator)
{
$data = setup_chatview($thread);
// Set operator info
$data['chat']['user'] = array('name' => htmlspecialchars(get_user_name($thread->userName, $thread->remote, $thread->userId)), 'canPost' => (bool) ($thread->agentId == $operator['operatorid']), 'isAgent' => true);
// Set SSL link
if (Settings::get('enablessl') == "1" && !$request->isSecure()) {
$data['chat']['links']['ssl'] = $url_generator->generateSecure('chat_operator', array('thread_id' => $thread->id, 'token' => $thread->lastToken), UrlGeneratorInterface::ABSOLUTE_URL);
}
// Set chat link
$data['chat']['links']['chat'] = $url_generator->generate('chat_operator', array('thread_id' => $thread->id, 'token' => $thread->lastToken), UrlGeneratorInterface::ABSOLUTE_URL);
// Set history window params
$data['chat']['links']['history'] = $url_generator->generate('history_user', array('user_id' => $thread->userId));
// Set tracking params
if (Settings::get('enabletracking')) {
$visitor = track_get_visitor_by_thread_id($thread->id);
$data['chat']['links']['tracked'] = $url_generator->generate('history_user_track', array('visitor' => $visitor['visitorid']));
}
// Check if agent can post messages
if ($thread->agentId == $operator['operatorid']) {
// Get predefined answers
$canned_messages = load_canned_messages($thread->locale, 0);
if ($thread->groupId) {
$canned_messages = array_merge(load_canned_messages($thread->locale, $thread->groupId), $canned_messages);
}
$predefined_answers = array();
foreach ($canned_messages as $answer) {
$predefined_answers[] = array('short' => htmlspecialchars($answer['vctitle'] ? $answer['vctitle'] : cut_string($answer['vcvalue'], 97, '...')), 'full' => $answer['vcvalue']);
}
$data['chat']['messageForm']['predefinedAnswers'] = $predefined_answers;
}
// Set link to user redirection page
$data['chat']['links']['redirect'] = $url_generator->generate('chat_operator_redirection_links', array('thread_id' => $thread->id, 'token' => $thread->lastToken));
return $data;
}
