/**
* handles functionality specific to the Mailbox type (Cases, bounced
* campaigns, etc.)
*
* @param object email Email object passed as a reference
* @param object header Header object generated by imap_headerinfo();
*/
function handleMailboxType(&$email, &$header)
{
switch ($this->mailbox_type) {
case 'support':
$this->handleCaseAssignment($email);
break;
case 'bug':
break;
case 'info':
// do something with this?
break;
case 'sales':
// do something with leads? we don't have an email_leads table
break;
case 'task':
// do something?
break;
case 'bounce':
require_once 'modules/Campaigns/ProcessBouncedEmails.php';
campaign_process_bounced_emails($email, $header);
break;
case 'pick':
// do all except bounce handling
$GLOBALS['log']->debug('looking for a case for ' . $email->name);
$this->handleCaseAssignment($email);
break;
}
}
/**
* handles functionality specific to the Mailbox type (Cases, bounced
* campaigns, etc.)
*
* @param object email Email object passed as a reference
* @param object header Header object generated by imap_headerinfo();
*/
function handleMailboxType(&$email, &$header)
{
switch ($this->mailbox_type) {
case 'support':
if (!class_exists('aCase')) {
require_once 'modules/Cases/Case.php';
}
$c = new aCase();
$GLOBALS['log']->debug('looking for a case for ' . $email->name);
if ($caseId = $this->getCaseIdFromCaseNumber($email->name, $c)) {
$c->retrieve($caseId);
$c->load_relationship('emails');
$c->emails->add($email->id);
$email->retrieve($email->id);
$email->parent_type = "Cases";
$email->parent_id = $caseId;
$email->save();
$GLOBALS['log']->debug('InboundEmail found exactly 1 match for a case: ' . $c->name);
}
break;
case 'bug':
break;
case 'info':
// do something with this?
break;
case 'sales':
// do something with leads? we don't have an email_leads table
break;
case 'task':
// do something?
break;
case 'bounce':
require_once 'modules/Campaigns/ProcessBouncedEmails.php';
campaign_process_bounced_emails($email, $header);
break;
case 'pick':
// do all except bounce handling
require_once 'modules/Cases/Case.php';
$c = new aCase();
$GLOBALS['log']->debug('looking for a case for ' . $email->name);
if ($caseId = $this->getCaseIdFromCaseNumber($email->name, $c)) {
$c->retrieve($caseId);
$c->load_relationship('emails');
$c->emails->add($email->id);
$email->retrieve($email->id);
$email->parent_type = "Cases";
$email->parent_id = $caseId;
$email->save();
$GLOBALS['log']->debug('InboundEmail found exactly 1 match for a case: ' . $c->name);
}
break;
}
}
