/**
* Add default KBS email template tags
*
* @since 0.1
*/
function kbs_setup_email_tags()
{
// Setup default tags array
$email_tags = array(array('tag' => 'ticket_details', 'description' => __('Details of the ticket', 'kb-support'), 'function' => 'text/html' == KBS()->emails->get_content_type() ? 'kbs_email_tag_ticket_details' : 'kbs_email_tag_ticket_details_plain'), array('tag' => 'name', 'description' => __('The customers first name', 'kb-support'), 'function' => 'kbs_email_tag_first_name'), array('tag' => 'fullname', 'description' => __('The customers full name, first and last', 'kb-support'), 'function' => 'kbs_email_tag_fullname'), array('tag' => 'username', 'description' => __('The customers user name on the site, if they registered an account', 'kb-support'), 'function' => 'kbs_email_tag_username'), array('tag' => 'user_email', 'description' => __('The customers email address', 'kb-support'), 'function' => 'kbs_email_tag_user_email'), array('tag' => 'date', 'description' => __('The date of the ticket', 'kb-support'), 'function' => 'kbs_email_tag_date'), array('tag' => 'ticket_id', 'description' => __('The unique ID number for this ticket', 'kb-support'), 'function' => 'kbs_email_tag_ticket_id'), array('tag' => 'sitename', 'description' => __('Your site name', 'kb-support'), 'function' => 'kbs_email_tag_sitename'), array('tag' => 'ticket_link', 'description' => __('Adds a link so users can view their ticket directly on your website if they are unable to view it in the browser correctly.', 'kb-support'), 'function' => 'kbs_email_tag_ticket_link'), array('tag' => 'ip_address', 'description' => __('The customers IP Address', 'kb-support'), 'function' => 'kbs_email_tag_ip_address'));
// Apply kbs_email_tags filter
$email_tags = apply_filters('kbs_email_tags', $email_tags);
// Add email tags
foreach ($email_tags as $email_tag) {
kbs_add_email_tag($email_tag['tag'], $email_tag['description'], $email_tag['function']);
}
}
* @version 0.1
*/
if (!defined('ABSPATH')) {
exit;
}
// Exit if accessed directly
// For gmail compatibility, including CSS styles in head/body are stripped out therefore styles need to be inline. These variables contain rules which are added to the template inline. !important; is a gmail hack to prevent styles being stripped if it doesn't like something.
$body = "\n\tbackground-color: #f6f6f6;\n\tfont-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;\n";
$wrapper = "\n\twidth:100%;\n\t-webkit-text-size-adjust:none !important;\n\tmargin:0;\n\tpadding: 70px 0 70px 0;\n";
$template_container = "\n\tbox-shadow:0 0 0 1px #f3f3f3 !important;\n\tborder-radius:3px !important;\n\tbackground-color: #ffffff;\n\tborder: 1px solid #e9e9e9;\n\tborder-radius:3px !important;\n\tpadding: 20px;\n";
$template_header = "\n\tcolor: #00000;\n\tborder-top-left-radius:3px !important;\n\tborder-top-right-radius:3px !important;\n\tborder-bottom: 0;\n\tfont-weight:bold;\n\tline-height:100%;\n\ttext-align: center;\n\tvertical-align:middle;\n";
$body_content = "\n\tborder-radius:3px !important;\n\tfont-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;\n";
$body_content_inner = "\n\tcolor: #000000;\n\tfont-size:14px;\n\tfont-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;\n\tline-height:150%;\n\ttext-align:left;\n";
$header_content_h1 = "\n\tcolor: #000000;\n\tmargin:0;\n\tpadding: 28px 24px;\n\tdisplay:block;\n\tfont-family: 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif;\n\tfont-size:32px;\n\tfont-weight: 500;\n\tline-height: 1.2;\n";
$header_img = kbs_get_option('email_logo', '');
$heading = KBS()->emails->get_heading();
?>
<!DOCTYPE html>
<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=UTF-8" />
<title><?php
echo get_bloginfo('name');
?>
</title>
</head>
<body leftmargin="0" marginwidth="0" topmargin="0" marginheight="0" offset="0" style="<?php
echo $body;
?>
">
<div style="<?php
/**
* Retrieves a single customer from the database
*
* @access public
* @since 1.0
* @param str $column id or email
* @param mixed $value The Customer ID or email to search
* @return mixed Upon success, an object of the customer. Upon failure, NULL
*/
public function get_customer_by($field = 'id', $value = 0)
{
global $wpdb;
if (empty($field) || empty($value)) {
return NULL;
}
if ('id' == $field || 'user_id' == $field) {
// Make sure the value is numeric to avoid casting objects, for example,
// to int 1.
if (!is_numeric($value)) {
return false;
}
$value = intval($value);
if ($value < 1) {
return false;
}
} elseif ('email' === $field) {
if (!is_email($value)) {
return false;
}
$value = trim($value);
}
if (!$value) {
return false;
}
switch ($field) {
case 'id':
$db_field = 'id';
break;
case 'email':
$value = sanitize_text_field($value);
$db_field = 'email';
break;
case 'user_id':
$db_field = 'user_id';
break;
default:
return false;
}
if (!($customer = $wpdb->get_row($wpdb->prepare("SELECT * FROM {$this->table_name} WHERE {$db_field} = %s LIMIT 1", $value)))) {
// Look for customer from an additional email
if ('email' === $field) {
$meta_table = KBS()->customer_meta->table_name;
$customer_id = $wpdb->get_var($wpdb->prepare("SELECT customer_id FROM {$meta_table} WHERE meta_key = 'additional_email' AND meta_value = '%s' LIMIT 1", $value));
if (!empty($customer_id)) {
return $this->get($customer_id);
}
}
return false;
}
return $customer;
}
/**
* Sends the Admin Ticket Notification Email
*
* @since 1.0
* @param int $ticket_id Ticket ID (default: 0)
* @param arr $ticket_data Ticket Meta and Data
* @return void
*/
function kbs_admin_email_notice($ticket_id = 0, $ticket_data = array())
{
$ticket_id = absint($ticket_id);
if (empty($ticket_id)) {
return;
}
/*if( ! kbs_get_payment_by( 'id', $ticket_id ) ) {
return;
}*/
$from_name = kbs_get_option('from_name', wp_specialchars_decode(get_bloginfo('name'), ENT_QUOTES));
$from_name = apply_filters('kbs_ticket_from_name', $from_name, $ticket_id, $ticket_data);
$from_email = kbs_get_option('from_email', get_bloginfo('admin_email'));
$from_email = apply_filters('kbs_admin_ticket_from_address', $from_email, $ticket_id, $ticket_data);
$subject = kbs_get_option('ticket_notification_subject', sprintf(__('New %1Ss logged - Case #%1$s', 'kb-support'), kbs_get_ticket_label_singular(), $ticket_id));
$subject = apply_filters('kbs_admin_ticket_notification_subject', wp_strip_all_tags($subject), $ticket_id);
$subject = kbs_do_email_tags($subject, $ticket_id);
$headers = "From: " . stripslashes_deep(html_entity_decode($from_name, ENT_COMPAT, 'UTF-8')) . " <{$from_email}>\r\n";
$headers .= "Reply-To: " . $from_email . "\r\n";
//$headers .= "MIME-Version: 1.0\r\n";
$headers .= "Content-Type: text/html; charset=utf-8\r\n";
$headers = apply_filters('kbs_admin_ticket_notification_headers', $headers, $ticket_id, $ticket_data);
$attachments = apply_filters('kbs_admin_ticket_notification_attachments', array(), $ticket_id, $ticket_data);
$message = kbs_get_ticket_notification_body_content($ticket_id, $ticket_data);
$emails = KBS()->emails;
$emails->__set('from_name', $from_name);
$emails->__set('from_email', $from_email);
$emails->__set('headers', $headers);
$emails->__set('heading', __('New Sale!', 'kb-support'));
$emails->send(kbs_get_admin_notice_emails(), $subject, $message, $attachments);
}
/**
* Display the ticket add note row.
*
* @since 1.0
* @global obj $kbs_ticket KBS_Ticket class object
* @global bool $kbs_ticket_update True if this ticket is being updated, false if new.
* @param int $ticket_id The ticket post ID.
* @return str
*/
function kbs_ticket_metabox_add_note_row($ticket_id)
{
global $kbs_ticket, $kbs_ticket_update;
?>
<div id="kbs-ticket-add-note-container">
<p><label for="kbs_new_note"><strong><?php
_e('Add a New Note', 'kb-support');
?>
</strong></label><br />
<?php
echo KBS()->html->textarea(array('name' => 'kbs_new_note', 'id' => 'kbs_new_note', 'desc' => __('Notes are only visible to support workers', 'kb-support'), 'class' => 'large-text', 'rows' => 5));
?>
</p>
<?php
/*
* Fires immediately before the add note button is output.
* @since 1.0
* @param int $post_id The Ticket post ID
*/
do_action('kbs_ticket_before_add_note_button', $ticket_id);
?>
<div class="kbs-add-note"><a id="kbs-add-note" class="button button-secondary"><?php
_e('Add Note', 'kb-support');
?>
</a></div>
<div id="kbs-new-note-loader"></div>
</div>
<?php
}
/**
* Renders an HTML Dropdown of customers
*
* @access public
* @since 1.0
* @param arr $args
* @return str Customer dropdown
*/
public function customer_dropdown($args = array())
{
$defaults = array('name' => 'customers', 'id' => '', 'class' => '', 'multiple' => false, 'selected' => 0, 'chosen' => true, 'placeholder' => __('Select a Customer', 'kb-support'), 'number' => 30, 'data' => array('search-type' => 'customer'));
$args = wp_parse_args($args, $defaults);
$customers = KBS()->customers->get_customers(array('number' => $args['number']));
$options = array();
if ($customers) {
$options[0] = __('No customer attached', 'kb-support');
foreach ($customers as $customer) {
$options[absint($customer->id)] = esc_html($customer->name . ' (' . $customer->email . ')');
}
} else {
$options[0] = __('No customers found', 'kb-support');
}
if (!empty($args['selected'])) {
// If a selected customer has been specified, we need to ensure it's in the initial list of customers displayed
if (!array_key_exists($args['selected'], $options)) {
$customer = new KBS_Customer($args['selected']);
if ($customer) {
$options[absint($args['selected'])] = esc_html($customer->name . ' (' . $customer->email . ')');
}
}
}
$output = $this->select(array('name' => $args['name'], 'selected' => $args['selected'], 'id' => $args['id'], 'class' => $args['class'] . ' kbs-customer-select', 'options' => $options, 'multiple' => $args['multiple'], 'chosen' => $args['chosen'], 'show_option_all' => false, 'show_option_none' => false, 'data' => $args['data']));
return $output;
}
/**
* Remove metadata matching criteria from a customer.
*
* @param str $meta_key Metadata name.
* @param mixed $meta_value Optional. Metadata value.
* @return bool False for failure. True for success.
*
* @access public
* @since 1.0
*/
public function delete_meta($meta_key = '', $meta_value = '')
{
return KBS()->customer_meta->delete_meta($this->id, $meta_key, $meta_value);
}
/**
* Render the rows for setting field options.
*
* @since 0.1
* @param int $post_id The form post ID.
* @param arr $args Function arguments
* @return str
*/
function kbs_render_field_options_rows($post_id)
{
global $kbs_edit_field;
?>
<div id="kbs_meta_field_select_options_wrap">
<p><strong><?php
_e('Options', 'kb-support');
?>
</strong><br />
<label for="kbs_field_select_options">
<?php
echo KBS()->html->textarea(array('name' => 'kbs_field_select_options', 'value' => !empty($kbs_edit_field->settings['select_options']) ? implode("\n", $kbs_edit_field->settings['select_options']) : null, 'placeholder' => __('One entry per line', 'kb-support'), 'class' => 'kbs_input'));
?>
</label></p>
</div>
<div id="kbs_meta_field_select_multiple_wrap">
<p><label for="kbs_field_select_multiple">
<?php
echo KBS()->html->checkbox(array('name' => 'kbs_field_select_multiple', 'current' => !empty($kbs_edit_field->settings['select_multiple']) ? $kbs_edit_field->settings['select_multiple'] : null));
?>
<strong><?php
_e('Multiple Select?', 'kb-support');
?>
</strong></label>
</p>
</div>
<div id="kbs_meta_field_option_selected_wrap">
<p><label for="kbs_field_option_selected">
<?php
echo KBS()->html->checkbox(array('name' => 'kbs_field_option_selected', 'current' => !empty($kbs_edit_field->settings['selected']) ? $kbs_edit_field->settings['selected'] : null));
?>
<strong><?php
_e('Initially Selected?', 'kb-support');
?>
</strong></label>
</p>
</div>
<div id="kbs_meta_field_select_searchable_wrap">
<p><label for="kbs_field_select_chosen">
<?php
echo KBS()->html->checkbox(array('name' => 'kbs_field_select_chosen', 'current' => !empty($kbs_edit_field->settings['chosen']) ? $kbs_edit_field->settings['chosen'] : null));
?>
<strong><?php
_e('Searchable?', 'kb-support');
?>
</strong></label>
</p>
</div>
<div id="kbs_meta_field_maxfiles_wrap">
<p><strong><?php
_e('Maximum Files', 'kb-support');
?>
</strong><br />
<label for="kbs_field_maxfiles">
<?php
echo KBS()->html->number(array('name' => 'kbs_field_maxfiles', 'value' => !empty($kbs_edit_field->settings['maxfiles']) ? $kbs_edit_field->settings['maxfiles'] : null, 'class' => 'small-text kbs_input', 'min' => 1, 'max' => kbs_get_option('file_uploads')));
?>
</label></p>
</div>
<div id="kbs_meta_field_placeholder_wrap">
<p><strong><?php
_e('Placeholder', 'kb-support');
?>
</strong><br />
<label for="kbs_field_placeholder">
<?php
echo KBS()->html->text(array('name' => 'kbs_field_placeholder', 'value' => !empty($kbs_edit_field->settings['placeholder']) ? $kbs_edit_field->settings['placeholder'] : null, 'class' => 'kbs_input'));
?>
</label></p>
</div>
<div id="kbs_meta_field_hide_label_wrap">
<p><label for="kbs_field_hide_label">
<?php
echo KBS()->html->checkbox(array('name' => 'kbs_field_hide_label', 'current' => !empty($kbs_edit_field->settings['hide_label']) ? $kbs_edit_field->settings['hide_label'] : null));
?>
<strong><?php
_e('Hide Label?', 'kb-support');
?>
</strong></label>
</p>
</div>
<?php
}
/**
* Email Template Body
*
* @since 0.1
* @param int $ticket_id Payment ID
* @param arr $ticket_data Payment Data
* @return str $email_body Body of the email
*/
function kbs_get_email_body_content($ticket_id = 0, $ticket_data = array())
{
$default_email_body = __("Dear", "kb-support") . " {name},\n\n";
$default_email_body .= sprintf(__("Thank you for logging your %s.", "kb-support"), kbs_get_ticket_label_singular(true)) . "\n\n";
$default_email_body .= "{ticket_detailst}\n\n";
$default_email_body .= "{sitename}";
$email = kbs_get_option('ticket_received', false);
$email = $email ? stripslashes($email) : $default_email_body;
$email_body = apply_filters('kbs_email_template_wpautop', true) ? wpautop($email) : $email;
$email_body = apply_filters('kbs_ticket_received_' . KBS()->emails->get_template(), $email_body, $ticket_id, $ticket_data);
return apply_filters('kbs_ticket_received', $email_body, $ticket_id, $ticket_data);
}
* @return void
*/
public function load_textdomain()
{
load_plugin_textdomain('kb-support', false, dirname(plugin_basename(__FILE__)) . '/languages/');
}
}
// class KB_Support
}
/**
* The main function for that returns KB_Support
*
* The main function responsible for returning the one true KB_Support
* Instance to functions everywhere.
*
* Use this function like you would a global variable, except without needing
* to declare the global.
*
* Example: <?php $kbs = KBS(); ?>
*
* @since 1.0
* @return obj KB_Support The one true KB_Support Instance.
*/
function KBS()
{
return KB_Support::instance();
}
// KBS
// Get KBS Running
KBS();
/**
* Setup the email address for the ticket
*
* @since 1.0
* @return str The email address for the ticket
*/
private function setup_email()
{
$email = $this->get_meta('_kbs_ticket_user_email', true);
if (empty($email)) {
$email = KBS()->customers->get_column('email', $this->customer_id);
}
return $email;
}
/**
* Run the KBS Install process
*
* @since 1.0
* @return void
*/
function kbs_run_install()
{
global $wpdb, $kbs_options, $wp_version;
// Setup the Custom Post Types
kbs_setup_kbs_post_types();
// Setup the Custom Taxonomies
kbs_setup_custom_taxonomies();
// Clear the permalinks
flush_rewrite_rules(false);
// Add Upgraded From Option
$current_version = get_option('kbs_version');
if ($current_version) {
update_option('kbs_version_upgraded_from', $current_version);
}
// Setup some default options
$options = array();
// Pull options from WP, not KBS' global
$current_options = get_option('kbs_settings', array());
// Populate some default values
foreach (kbs_get_registered_settings() as $tab => $sections) {
foreach ($sections as $section => $settings) {
// Check for backwards compatibility
$tab_sections = kbs_get_settings_tab_sections($tab);
if (!is_array($tab_sections) || !array_key_exists($section, $tab_sections)) {
$section = 'main';
$settings = $sections;
}
foreach ($settings as $option) {
if (!empty($option['std'])) {
if ('checkbox' == $option['type']) {
$options[$option['id']] = '1';
} else {
$options[$option['id']] = $option['std'];
}
}
}
}
}
$merged_options = array_merge($kbs_options, $options);
$kbs_options = $merged_options;
update_option('kbs_settings', $merged_options);
update_option('kbs_version', KBS_VERSION);
// Create KBS support roles
$roles = new KBS_Roles();
$roles->add_roles();
$roles->add_caps();
// Create the customer databases
@KBS()->customers->create_table();
@KBS()->customer_meta->create_table();
// Add a temporary option to note that KBS pages have been created
set_transient('_kbs_installed', $merged_options, 30);
/*if ( ! $current_version ) {
require_once KBS_PLUGIN_DIR . 'includes/admin/upgrades/upgrade-functions.php';
// When new upgrade routines are added, mark them as complete on fresh install
$upgrade_routines = array();
foreach ( $upgrade_routines as $upgrade ) {
kbs_set_upgrade_complete( $upgrade );
}
}*/
// Bail if activating from network, or bulk
if (is_network_admin() || isset($_GET['activate-multi'])) {
return;
}
// Add the transient to redirect
set_transient('_kbs_activation_redirect', true, 30);
}
