A simple helpdesk tickets system for Laravel 5.1 which integrats smoothly with Laravel default users and auth system
A simple support tickets system as a laravel package with three main users roles users, agents, and admins. Laravel users can create tickets (in which ticket will be auto assigned to an agent) and keep track of their tickets status.
Agents can view and modify their own assigned tickets and communicate with ticket issuers throught ticket comments.
Also very simple configurations where administrators can add agents, create custom statuses, categories/departments, priorities, and manage tickets and comments.
- Forms validation
- Tickets filters and search
- Dashboard stats and graphs
- Users email notifications
First Make sure you have got all dependents working:
To install this package:
Run this code via your terminal
composer require kordy/ticketitAfter install it, you have to add this line on your config/app.php on Service Providers lines.
Kordy\Ticketit\TicketitServiceProvider::classInstall database tables by running the migrate artisan command
php artisan migrate --path=vendor/kordy/ticketit/src/migrationsYou may publish all files at once
php artisan vendor:publish --provider="Kordy\Ticketit\TicketitServiceProvider"Or you may publish by tags
Publish the config file (It will generate new file at config/ticketit.php. Edit necessary lines.)
php artisan vendor:publish --provider="Kordy\Ticketit\TicketitServiceProvider" --tag="config"Publish the views (It will generate views files at resources/views/vendor/kordy/ticketit/. Edit necessary lines.)
php artisan vendor:publish --provider="Kordy\Ticketit\TicketitServiceProvider" --tag="views"After publishing the config file config/ticketit.php , edit it for your settings.
Be sure to implement these views sections in your master template in order to integrate with the ticketit views:
Page section for passing the current page title
<header> ...
<title>My website - @yield('page')</title>
</header>Content section for the content
<body> ...
@yield('content')
...
</body>Footer section for passing the jquery scripts, so make sure it is called after you call the jquery
<body> ...
@yield('content')
...
<script src="/js/jquery.min.js"></script>
..
@yield('footer')
</body>