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index.php
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index.php
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<?php
include "bootstrap.php";
include "lib/mailer.php";
function get_ticket($ticket_number) {
$ticket = kyTicket::get($ticket_number);
return $ticket;
}
function get_ticket_response($ticket_number) {
$ticket = get_ticket($ticket_number);
$data = array(
"response_type" => "in_channel",
"attachments" => array(
array(
"title" => $ticket->getDisplayId()." - ".$ticket->getSubject(),
"fallback" => "Case ".$ticket->getDisplayId(),
"title_link" => "http://prosoftxp.com/support/staff/index.php?/Tickets/Ticket/View/".$ticket->getDisplayId(),
"fields" => array(
array(
"title" => "Creator",
"value" => $ticket->getFullName(),
"short" => "true"
),
array(
"title" => "Assigned To",
"value" => $ticket->getOwnerStaffName() == "" ? "Unassigned" : $ticket->getOwnerStaffName(),
"short" => "true"
)
)
)
)
);
return $data;
}
function get_staff_member_by_user($username) {
$config = json_decode(file_get_contents("config/config.json"), true);
$staff = kyStaff::getAll()->filterByEmail($config["slack"][$username]);
return $staff;
}
function assign_ticket($ticket, $staff) {
$ticket->setOwnerStaff($staff);
$ticket->update();
}
function get_tickets_by_dept_status($department, $status) {
$tickets = kyTicket::getAll(
kyDepartment::getAll()->filterByTitle(array("~", "/".$department."/i")),
kyTicketStatus::getAll()->filterByTitle(array("=", $status)),
array(),
array()
);
return $tickets;
}
$klein->respond('POST', '/svnhook', function($request, $response) {
$json = file_get_contents('php://input');
$commit_details = json_decode($json);
$matches = [];
preg_match("/[Cc]ase?:?(\d+)/", $commit_details->message, $matches);
var_dump($matches);
$case_number = $matches[1];
$ticket = get_ticket($case_number);
$staff = get_staff_member_by_user("@biannetta");
$ticket->newNote(kyStaff::get($staff->getId()), $commit_details->message)->create();
});
$klein->respond('GET', '/ticket/[i:id]', function($request, $response) {
echo kyTicket::get($request->id);
});
$klein->respond('GET', '/ticket/query', function($request, $response) {
$params = $request->params();
$tickets = get_tickets_by_dept_status($params["department"], $params["status"]);
if (count($tickets) == 0) {
echo "No ".$params["department"]." tickets set to ".$params["status"];
} else {
foreach ($tickets as $ticket) {
if ($ticket->getOwnerStaff() != null) {
echo $ticket->getDisplayId()." [".$ticket->getDepartment()->getTitle()."] - ".$ticket->getSubject()." ".$ticket->getOwnerStaffName()." (".$ticket->getOwnerStaff()->getEmail().")<br/>";
} else {
echo $ticket->getDisplayId()." [".$ticket->getDepartment()->getTitle()."] - ".$ticket->getSubject()." Unassigned<br/>";
}
}
}
});
$klein->respond('GET', '/ticket/cron', function($request, $response) {
$email_tickets = [];
$params = $request->params();
$tickets = get_tickets_by_dept_status($params["department"], $params["status"]);
if (count($tickets) == 0) {
echo "No ".$params["department"]." tickets set to ".$params["status"];
} else {
foreach ($tickets as $ticket) {
if ($ticket->getOwnerStaff() != null) {
$email_tickets[$ticket->getOwnerStaff()->getEmail()][] = $ticket->getDisplayId()." [".$ticket->getDepartment()->getTitle()."] - ".$ticket->getSubject();
}
}
}
foreach ($email_tickets as $email => $messages) {
$body = "You are receiving this message becasue the following tickets are still assigned to the General Department category. Please review them and set them to the proper department<br/><br/>";
$return = send_mail($email, "General Department Tickets", $body.implode("<br/>",$messages));
if(!$return["success"]) {
echo $return["message"];
}
}
});
$klein->respond('GET', '/staff/[i:id]', function($request, $response) {
echo kyStaff::get($request->id);
});
$klein->respond('GET', '/staff/[:username]', function($request, $response) {
echo get_staff_member_by_user($request->username);
});
$klein->respond('POST', '/ticket/', function($request, $response) {
$raw_text = $request->param("text");
$params = explode(" ", $raw_text);
$response->header("content-type","application/json");
if (count($params) == 2) {
$ticket = get_ticket($params[0]);
$staff = get_staff_member_by_user($params[1]);
assign_ticket($ticket, $staff);
$response->json($data = array(
"response_type" => "in_channel",
"attachments" => array(
array(
"title" => $ticket->getDisplayId()." - ".$ticket->getSubject(),
"fallback" => "Assigned ticket",
"title_link" => "http://prosoftxp.com/support/staff/index.php?/Tickets/Ticket/View/".$ticket->getDisplayId(),
"text" => "This ticket has been assigned to ".$params[1]
)
)
));
$response->send();
} else {
if (strtoupper($params[0]) == "HELP") {
$response->json(array(
"text" => "• `/ticket 123456` Display Information and Link about Case 123456 \n • `/ticket 123456 @username` Assign Ticket 123456 to Username \n • `/ticket help` List help about Kayako Slack command",
"mrkdwn_in" => ["text","pretext"]
)
);
$response->send();
} else {
$response->json(get_ticket_response($params[0]));
$response->send();
}
}
});
$klein->dispatch();
?>