/**
* Add ticket count in admin menu item.
*
* @return boolean True if the ticket count was added, false otherwise
* @since 1.0.0
*/
function wpas_tickets_count()
{
if (false === (bool) wpas_get_option('show_count')) {
return false;
}
global $menu, $current_user;
if (current_user_can('administrator') && false === boolval(wpas_get_option('admin_see_all')) || !current_user_can('administrator') && current_user_can('edit_ticket') && false === boolval(wpas_get_option('agent_see_all'))) {
$agent = new WPAS_Member_Agent($current_user->ID);
$count = $agent->open_tickets();
} else {
$count = count(wpas_get_tickets('open'));
}
if (0 === $count) {
return false;
}
foreach ($menu as $key => $value) {
if ($menu[$key][2] == 'edit.php?post_type=ticket') {
$menu[$key][0] .= ' <span class="awaiting-mod count-' . $count . '"><span class="pending-count">' . $count . '</span></span>';
}
}
return true;
}
/**
* Add link to agent's tickets.
*
* @since 3.0.0
*
* @param object $wp_admin_bar The WordPress toolbar object
*
* @return void
*/
function wpas_toolbar_tickets_link($wp_admin_bar)
{
if (!current_user_can('edit_ticket')) {
return;
}
$hide = (bool) wpas_get_option('hide_closed');
$agent_see_all = (bool) wpas_get_option('agent_see_all');
$admin_see_all = (bool) wpas_get_option('admin_see_all');
$args = array('post_type' => 'ticket');
// In case the current user can only see his own tickets
if (current_user_can('administrator') && false === $admin_see_all || !current_user_can('administrator') && false === $agent_see_all) {
global $current_user;
$agent = new WPAS_Member_Agent($current_user->ID);
$tickets_count = $agent->open_tickets();
} else {
$tickets_count = count(wpas_get_tickets('open', $args));
}
if (true === $hide) {
$args['wpas_status'] = 'open';
}
$node = array('id' => 'wpas_tickets', 'parent' => null, 'group' => null, 'title' => '<span class="ab-icon"></span> ' . $tickets_count, 'href' => add_query_arg($args, admin_url('edit.php')), 'meta' => array('target' => '_self', 'title' => esc_html__('Open tickets assigned to you', 'awesome-support'), 'class' => 'wpas-my-tickets'));
$wp_admin_bar->add_node($node);
}
/**
* Change a ticket status to closed.
*
* @since 3.0.2
*
* @param integer $ticket_id ID of the ticket to close
* @param int $user_id ID of the user who closed the ticket
*
* @return integer|boolean ID of the post meta if exists, true on success or false on failure
*/
function wpas_close_ticket($ticket_id, $user_id = 0)
{
global $current_user;
// Set the user who closed the ticket to the current user if nothing is specified
if (0 === $user_id) {
$user_id = $current_user->ID;
}
if (!current_user_can('close_ticket')) {
wp_die(__('You do not have the capacity to close this ticket', 'awesome-support'), __('Can’t close ticket', 'awesome-support'), array('back_link' => true));
}
$ticket_id = intval($ticket_id);
if ('ticket' == get_post_type($ticket_id)) {
$update = update_post_meta(intval($ticket_id), '_wpas_status', 'closed');
/* Decrement the number of tickets open for this agent */
$agent_id = get_post_meta($ticket_id, '_wpas_assignee', true);
$agent = new WPAS_Member_Agent($agent_id);
$agent->ticket_minus();
/* Log the action */
wpas_log($ticket_id, __('The ticket was closed.', 'awesome-support'));
/**
* wpas_after_close_ticket hook
*
* @since 3.0.0
*/
do_action('wpas_after_close_ticket', $ticket_id, $update, $user_id);
if (is_admin()) {
/**
* Fires after the ticket was closed in the admin only.
*
* @since 3.1.2
*
* @param integer $ticket_id ID of the ticket we just closed
* @param integer $user_id ID of the user who did the action
* @param boolean $update True on success, false on fialure
*/
do_action('wpas_after_close_ticket_admin', $ticket_id, $user_id, $update);
} else {
/**
* Fires after the ticket was closed in the front-end only.
*
* @since 3.1.2
*
* @param integer $ticket_id ID of the ticket we just closed
* @param integer $user_id ID of the user who did the action
* @param boolean $update True on success, false on failure
*/
do_action('wpas_after_close_ticket_public', $ticket_id, $user_id, $update);
}
return $update;
} else {
return false;
}
}
/**
* Update the open agent tickets count when a ticket is transferred from one agent to another
*
* We do not need to add a new ticket to the new agent because it is automatically done in wpas_assign_ticket()
*
* @since 3.2.8
*
* @param int $agent_id ID of the current ticket assignee
* @param int $previous_agent_id ID of the previous assignee
*
* @return void
*/
function wpas_update_ticket_count_on_transfer($agent_id, $previous_agent_id)
{
$agent_prev = new WPAS_Member_Agent($previous_agent_id);
$agent_prev->ticket_minus();
}
/**
* Delete ticket dependencies.
*
* Delete all ticket dependencies when a ticket is deleted. This includes
* ticket replies and ticket history. Ticket attachments are deleted by
* WPAS_File_Upload::delete_attachments()
*
* @param integer $post_id ID of the post to be deleted
*
* @return void
*/
function wpas_delete_ticket_dependencies($post_id)
{
global $post_type;
if ('ticket' !== $post_type) {
return;
}
/* First of all we remove this action to avoid creating a loop */
remove_action('before_delete_post', 'wpas_delete_ticket_dependencies', 10);
$args = array('post_parent' => $post_id, 'post_type' => apply_filters('wpas_replies_post_type', array('ticket_history', 'ticket_reply')), 'post_status' => 'any', 'posts_per_page' => -1, 'no_found_rows' => true, 'cache_results' => false, 'update_post_term_cache' => false, 'update_post_meta_cache' => false);
$posts = new WP_Query($args);
foreach ($posts->posts as $id => $post) {
do_action('wpas_before_delete_dependency', $post->ID, $post);
wp_delete_post($post->ID, true);
do_action('wpas_after_delete_dependency', $post->ID, $post);
}
/* Decrement the number of tickets open for this agent */
$agent_id = get_post_meta($post_id, '_wpas_assignee', true);
$agent = new WPAS_Member_Agent($agent_id);
$agent->ticket_minus();
}
/**
* Filter tickets by assigned staff
*
* @since 3.3
*
* @param WP_Query $wp_query
*
* @return void
*/
public function filter_staff($wp_query)
{
global $pagenow;
if ('edit.php' !== $pagenow || !isset($_GET['post_type']) || 'ticket' !== $_GET['post_type']) {
return;
}
if (!$wp_query->is_main_query()) {
return;
}
if (!isset($_GET['staff'])) {
return;
}
$staff_id = (int) $_GET['staff'];
$agent = new WPAS_Member_Agent($staff_id);
if (!$agent->is_agent()) {
return;
}
$meta_query = $wp_query->get('meta_query');
if (!is_array($meta_query)) {
$meta_query = (array) $meta_query;
}
$meta_query[] = array('key' => '_wpas_assignee', 'value' => $staff_id, 'compare' => '=');
if (!isset($meta_query['relation'])) {
$meta_query['relation'] = 'AND';
}
$wp_query->set('meta_query', $meta_query);
}
/**
* Add auto-assignment user column content
*
* @since 3.2
*
* @param mixed $value Column value
* @param string $column_name Column name
* @param int $user_id Current user ID
*
* @return string
*/
public function auto_assignment_user_column_content($value, $column_name, $user_id)
{
if ('wpas_auto_assignment' !== $column_name) {
return $value;
}
$agent = new WPAS_Member_Agent($user_id);
if (true !== $agent->is_agent()) {
return 'N/A';
}
if (false === $agent->can_be_assigned()) {
return '✕';
}
return '✓';
}
