function populate()
{
$tickets = new TicketCollection(new Ticket());
$pl = new PageList('current_tickets');
$ticket_sh = new SearchHandler($tickets, false);
$ticket_sh->setLimit(10);
$ticket_sh->setOrderBy('created', 'ASC');
$user = new User();
$user->loadBy('username', EGS_USERNAME);
$ticket_sh->addConstraint(new Constraint('originator_person_id', '=', $user->username));
$ticket_sh->addConstraint(new Constraint('usercompanyid', '=', EGS_COMPANY_ID));
// Find open statuses
$statuses = new TicketStatusCollection(new TicketStatus());
$status_sh = new SearchHandler($statuses);
$status_sh->addConstraint(new Constraint('usercompanyid', '=', EGS_COMPANY_ID));
$status_sh->addConstraint(new Constraint('status_code', '=', 'NEW'), 'OR');
$status_sh->addConstraint(new Constraint('status_code', '=', 'OPEN'), 'OR');
$statuses->load($status_sh);
foreach ($statuses->getContents() as $status) {
$ticket_sh->addConstraint(new Constraint('client_ticket_status_id', '=', $status->id), 'OR');
}
$tickets->load($ticket_sh);
$pl->addFromCollection($tickets, array('module' => 'ticketing', 'controller' => 'tickets', 'action' => 'view'), array('id'), 'ticket', 'summary');
$this->contents = $pl->getPages()->toArray();
}
function populate()
{
$pl = new PageList('my_tickets');
$my_tickets = new TicketCollection(new Ticket());
$sh = new SearchHandler($my_tickets, false);
$sh->extract();
$sh->addConstraint(new Constraint('assigned_to', 'IS', 'NULL'));
$cc = new ConstraintChain();
$cc->add(new Constraint('internal_status_code', '=', 'NEW'), 'OR');
$cc->add(new Constraint('internal_status_code', '=', 'OPEN'), 'OR');
$sh->addConstraintChain($cc);
$sh->setLimit(10);
$sh->setOrderBy('created', 'DESC');
$my_tickets->load($sh);
$pl->addFromCollection($my_tickets, array('module' => 'ticketing', 'controller' => 'tickets', 'action' => 'view'), array('id'), 'ticket', 'summary');
$this->contents = $pl->getPages()->toArray();
}
