protected function _prepareForm()
{
$form = new Varien_Data_Form();
$this->setForm($form);
$fieldset = $form->addFieldset("helpdesk_form", array("legend" => Mage::helper("helpdesk")->__("Ticket Options")));
$fieldset->addField("ticket_id", "hidden", array("label" => Mage::helper("helpdesk")->__("Ticket Id"), "name" => "ticket_id"));
$fieldset->addField("category_id", "select", array("label" => Mage::helper("helpdesk")->__("Category"), "name" => "category_id", 'values' => Mage::helper('helpdesk')->getHelpdesk()));
$fieldset->addField("title", "text", array("label" => Mage::helper("helpdesk")->__("Title"), "name" => "title"));
/* $fieldset->addField("store_id", "text", array(
"label" => Mage::helper("helpdesk")->__("Store View"),
"name" => "store_id",
));*/
if (!Mage::app()->isSingleStoreMode()) {
$fieldset->addField('store_id', 'select', array('label' => Mage::helper('helpdesk')->__('Store View'), 'required' => false, 'name' => 'store_id', 'values' => Mage::getSingleton('adminhtml/system_store')->getStoreValuesForForm(), 'value' => 'store_id'));
} else {
$fieldset->addField('store_id', 'hidden', array('name' => 'store_id', 'value' => Mage::app()->getStore(true)->getId()));
}
$dateFormatIso = Mage::app()->getLocale()->getDateTimeFormat(Mage_Core_Model_Locale::FORMAT_TYPE_SHORT);
$fieldset->addField('created_at', 'hidden', array('label' => Mage::helper('helpdesk')->__('Created At'), 'name' => 'created_at', 'time' => true, 'image' => $this->getSkinUrl('images/grid-cal.gif'), 'format' => $dateFormatIso));
$dateFormatIso = Mage::app()->getLocale()->getDateTimeFormat(Mage_Core_Model_Locale::FORMAT_TYPE_SHORT);
$fieldset->addField('last_reply', 'hidden', array('label' => Mage::helper('helpdesk')->__('Last Reply'), 'name' => 'last_reply', 'time' => true, 'image' => $this->getSkinUrl('images/grid-cal.gif'), 'format' => $dateFormatIso));
$dateFormatIso = Mage::app()->getLocale()->getDateTimeFormat(Mage_Core_Model_Locale::FORMAT_TYPE_SHORT);
$fieldset->addField('last_customer_reply', 'hidden', array('label' => Mage::helper('helpdesk')->__('Last Customer Reply'), 'name' => 'last_customer_reply', 'time' => true, 'image' => $this->getSkinUrl('images/grid-cal.gif'), 'format' => $dateFormatIso));
$dateFormatIso = Mage::app()->getLocale()->getDateTimeFormat(Mage_Core_Model_Locale::FORMAT_TYPE_SHORT);
$fieldset->addField('last_department_reply', 'hidden', array('label' => Mage::helper('helpdesk')->__('Last Department Reply'), 'name' => 'last_department_reply', 'time' => true, 'image' => $this->getSkinUrl('images/grid-cal.gif'), 'format' => $dateFormatIso));
/* $fieldset->addField('category', 'select', array(
'label' => Mage::helper('helpdesk')->__('Category'),
'values' => HD_Helpdesk_Block_Adminhtml_Ticket_Grid::getValueArray7(),
'name' => 'category',
)); */
if ($this->getRequest()->getParam('customer_id')) {
if ($customer = Mage::getModel('customer/customer')->load($this->getRequest()->getParam('customer_id'))) {
$fieldset->addField("email", "text", array("label" => Mage::helper("helpdesk")->__("Email"), "value" => $customer->getEmail(), "name" => "email"));
}
} else {
$fieldset->addField("email", "text", array("label" => Mage::helper("helpdesk")->__("Email"), "name" => "email"));
}
$fieldset->addField('lock', 'select', array('label' => Mage::helper('helpdesk')->__('Lock'), 'values' => MG_Helpdesk_Block_Adminhtml_Ticket_Grid::getValueArray10(), 'name' => 'lock'));
$fieldset->addField('status', 'select', array('label' => Mage::helper('helpdesk')->__('Status'), 'values' => MG_Helpdesk_Block_Adminhtml_Ticket_Grid::getValueArray11(), 'name' => 'status'));
$fieldset->addField('priority', 'select', array('label' => Mage::helper('helpdesk')->__('Priority'), 'values' => MG_Helpdesk_Block_Adminhtml_Ticket_Grid::getValueArray12(), 'name' => 'priority'));
$fieldset->addField("message", "editor", array("label" => Mage::helper("helpdesk")->__("Message"), "name" => "message", 'style' => 'height:15em', 'config' => Mage::getSingleton('cms/wysiwyg_config')->getConfig(), 'wysiwyg' => true, 'required' => false));
/* $fieldset->addField("viewed", "text", array(
"label" => Mage::helper("helpdesk")->__("Viewed"),
"name" => "viewed",
));*/
if (!$this->getRequest()->getParam('customer_id')) {
if (Mage::getSingleton("adminhtml/session")->getTicketData()) {
$form->setValues(Mage::getSingleton("adminhtml/session")->getTicketData());
Mage::getSingleton("adminhtml/session")->setTicketData(null);
} elseif (Mage::registry("ticket_data")) {
$form->setValues(Mage::registry("ticket_data")->getData());
}
}
return parent::_prepareForm();
}
public static function getValueArray12()
{
$data_array = array();
foreach (MG_Helpdesk_Block_Adminhtml_Ticket_Grid::getOptionArray12() as $k => $v) {
$data_array[] = array('value' => $k, 'label' => $v);
}
return $data_array;
}
