public function viewAction()
{
$id = $this->getRequest()->getParam('id');
$callval = $this->getRequest()->getParam('call');
if ($callval == 'ajaxcall') {
$this->_helper->layout->disableLayout();
}
$objName = 'servicedeskrequest';
$servicedeskrequestsform = new Default_Form_servicedeskrequest();
$servicedeskdepartmentmodel = new Default_Model_Servicedeskdepartment();
$servicedeskrequestmodel = new Default_Model_Servicedeskrequest();
$servicedeskrequestsform->removeElement("submitbutton");
$elements = $servicedeskrequestsform->getElements();
if (count($elements) > 0) {
foreach ($elements as $key => $element) {
if ($key != "Cancel" && $key != "Edit" && $key != "Delete" && $key != "Attachments") {
$element->setAttrib("disabled", "disabled");
}
}
}
try {
if ($id) {
if (is_numeric($id) && $id > 0) {
$data = $servicedeskrequestmodel->getServiceDeskRequestbyID($id);
if (!empty($data)) {
$data = $data[0];
$servicedeskdepartmentData = $servicedeskdepartmentmodel->getServiceDeskDepartmentDatabyID($data['service_desk_id']);
if (sizeof($servicedeskdepartmentData) > 0) {
$servicedeskrequestsform->service_desk_id->addMultiOption($servicedeskdepartmentData[0]['id'], utf8_encode($servicedeskdepartmentData[0]['service_desk_name']));
}
$servicedeskrequestsform->populate($data);
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} else {
$this->view->ermsg = 'norecord';
}
} catch (Exception $e) {
$this->view->ermsg = 'nodata';
}
$this->view->controllername = $objName;
$this->view->id = $id;
$this->view->form = $servicedeskrequestsform;
$this->render('form');
}
public function deleteAction()
{
$auth = Zend_Auth::getInstance();
if ($auth->hasIdentity()) {
$loginUserId = $auth->getStorage()->read()->id;
}
$id = $this->_request->getParam('objid');
$messages['message'] = '';
$messages['msgtype'] = '';
$count = 0;
$actionflag = 3;
if ($id) {
$servicedeskdepartmentmodel = new Default_Model_Servicedeskdepartment();
$servicedeskrequestmodel = new Default_Model_Servicedeskrequest();
$servicedeskconfmodel = new Default_Model_Servicedeskconf();
$menumodel = new Default_Model_Menu();
$pendingRequestdata = $servicedeskconfmodel->getServiceReqDeptCount($id, 1);
if (!empty($pendingRequestdata)) {
$count = $pendingRequestdata[0]['count'];
}
$service_req_cnt = $servicedeskrequestmodel->getReqCnt($id);
if ($service_req_cnt > 0) {
$count = $count + $service_req_cnt;
}
if ($count < 1) {
$servicedeskdepartmentdata = $servicedeskdepartmentmodel->getServiceDeskDepartmentDatabyID($id);
$data = array('isactive' => 0, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$where = array('id=?' => $id);
$reqwhere = array('service_desk_id=?' => $id);
$Id = $servicedeskdepartmentmodel->SaveorUpdateServiceDeskDepartmentData($data, $where);
$RId = $servicedeskrequestmodel->SaveorUpdateServiceDeskRequestData($data, $reqwhere);
if ($Id == 'update') {
$menuidArr = $menumodel->getMenuObjID('/servicedeskdepartment');
$menuID = $menuidArr[0]['id'];
$result = sapp_Global::logManager($menuID, $actionflag, $loginUserId, $id);
$configmail = sapp_Global::send_configuration_mail('Category', $servicedeskdepartmentdata[0]['service_desk_name']);
$messages['message'] = 'Category deleted successfully.';
$messages['msgtype'] = 'success';
} else {
$messages['message'] = 'Category cannot be deleted.';
$messages['msgtype'] = 'error';
}
} else {
$messages['message'] = 'Category cannot be deleted.';
$messages['msgtype'] = 'error';
}
} else {
$messages['message'] = 'Category cannot be deleted.';
$messages['msgtype'] = 'error';
}
$this->_helper->json($messages);
}
public function deleteAction()
{
$auth = Zend_Auth::getInstance();
if ($auth->hasIdentity()) {
$loginUserId = $auth->getStorage()->read()->id;
}
$id = $this->_request->getParam('objid');
$messages['message'] = '';
$messages['msgtype'] = '';
$actionflag = 3;
$count = 0;
if ($id) {
$servicedeskconfmodel = new Default_Model_Servicedeskconf();
$servicedeskdepartmentmodel = new Default_Model_Servicedeskdepartment();
$servicedeskconfdata = $servicedeskconfmodel->getServiceDeskConfbyID($id);
if (!empty($servicedeskconfdata)) {
$pendingRequestdata = $servicedeskconfmodel->getPendingServiceReqData($servicedeskconfdata[0]['businessunit_id']);
}
if (!empty($pendingRequestdata)) {
$count = $pendingRequestdata[0]['count'];
}
if ($count < 1) {
$serviceDeptData = $servicedeskdepartmentmodel->getServiceDeskDepartmentDatabyID($servicedeskconfdata[0]['service_desk_id']);
$data = array('isactive' => 0, 'modifieddate' => gmdate("Y-m-d H:i:s"));
$where = array('id=?' => $id);
$Id = $servicedeskconfmodel->SaveorUpdateServiceConfData($data, $where);
if ($Id == 'update') {
$menuID = SERVICEDESKCONFIGURATION;
$result = sapp_Global::logManager($menuID, $actionflag, $loginUserId, $id);
if (!empty($serviceDeptData)) {
$configmail = sapp_Global::send_configuration_mail('Setting', $serviceDeptData[0]['service_desk_name']);
}
$messages['message'] = 'Setting deleted successfully.';
$messages['msgtype'] = 'success';
} else {
$messages['message'] = 'Setting cannot be deleted.';
$messages['msgtype'] = 'error';
}
} else {
$messages['message'] = 'Setting cannot be deleted as requests are in pending state.';
$messages['msgtype'] = 'error';
}
} else {
$messages['message'] = 'Setting cannot be deleted.';
$messages['msgtype'] = 'error';
}
$this->_helper->json($messages);
}