<?php /** * update.php - works up with single ticket or ticket group * you can reply or add comment to the ticket here * allow to use answer templates * also allows to change status, owner and queue (via group_operations) * include validator.php */ include "validator.php"; $uri=$_SERVER['REQUEST_URI']; $xtpl->assign("URI",$uri); $manager_info=get_manager_info($_SESSION["uid"]); //getting ticket(s) info from Session and post if(array_key_exists("selected_tickets", $_SESSION)) { $group_of_tickets = 1; $ticket_id = 0; $tmp = new group_operations($act, 1); } elseif(array_key_exists("selected_ticket_id", $_SESSION)) { $ticket_id = $_SESSION["selected_ticket_id"]; $group_of_tickets = 0; $xtpl->assign("TICKET_ID", "<input type=\"hidden\" name=\"ta_id\" value=\"" . $ticket_id . "\">"); } else $ticket_id = 0; $xtpl->assign("SECTION_NAME", "Write the message");
function bpminbox_process_advanced_actions(&$focus, $field, $meta_array, &$rel_this) { ////////////Later expand to be able to also extract from the rel_this as the choice of returning dynamic values global $current_user; if ($meta_array['adv_type'] == 'exist_user') { if ($meta_array['value'] == 'current_user') { if (!empty($current_user)) { if ($meta_array['ext1'] == "Self") { //kbrill bug #14923 return $current_user->id; } if ($meta_array['ext1'] == "Manager") { //kbrill bug #14923 return get_manager_info($current_user->id); } } else { return 1; } //if value is current_user } if ($meta_array['ext1'] == "Self") { return $focus->{$meta_array}['value']; } if ($meta_array['ext1'] == "Manager") { return get_manager_info($focus->{$meta_array}['value']); } } if ($meta_array['adv_type'] == 'exist_team') { if ($meta_array['value'] == 'current_team') { if (!empty($current_user)) { return $current_user->default_team; } else { return 1; } //if value is current_team } return $focus->{$meta_array}['value']; } if ($meta_array['adv_type'] == 'value_calc') { $jang = get_expression($meta_array['ext1'], $rel_this->{$field}, $meta_array['value']); //echo $jang; return $jang; } if ($meta_array['adv_type'] == 'enum_step') { global $app_list_strings; $options_name = $rel_this->field_defs[$field]['options']; $target_array = $app_list_strings[$options_name]; bpminbox_find_start_position($target_array, $rel_this->{$field}); if ($meta_array['ext1'] == 'retreat') { for ($i = 0; $i < $meta_array['value']; $i++) { prev($target_array); } } if ($meta_array['ext1'] == 'advance') { for ($i = 0; $i < $meta_array['value']; $i++) { next($target_array); } } $new_option = key($target_array); if (!empty($new_option) && $new_option != "") { return $new_option; } else { return $rel_this->{$field}; } } }
function compile_rel_user_info($target_object, $user_meta_array, &$address_array) { //compile user address info based on target object if ($user_meta_array['rel_email_value'] == "") { $target_user_id = $target_object->{$user_meta_array}['field_value']; //Get user's manager id? if ($user_meta_array['relate_type'] != "Self") { $target_user_id = get_manager_info($target_user_id); //end if we need to get the user's manager id } $user_array = get_alert_recipient($target_user_id); } else { //use the custom fields if ($target_object->{$user_meta_array}['rel_email_value'] == "") { //no address; return; } else { $notify_address = $target_object->{$user_meta_array}['rel_email_value']; } $notify_name = check_special_fields($user_meta_array['field_value'], $target_object); $user_array['address'] = $notify_address; $user_array['name'] = $notify_name; $user_array['type'] = "external"; $user_array['id'] = $target_object->id; $user_array['external_type'] = $target_object->module_dir; $user_array['notify_user'] = $target_object; //end if else use custom fields or not } //add user info to main address bucket $address_type = $user_meta_array['address_type']; //array_push($address_array[$address_type][], $user_array); $address_array[$address_type][] = $user_array; //end function compile_rel_user_info }