/** * Method used to add a new issue using the normal report form. * * @return integer The new issue ID */ public static function createFromPost() { $keys = array('add_primary_contact', 'attached_emails', 'category', 'contact', 'contact_email', 'contact_extra_emails', 'contact_person_fname', 'contact_person_lname', 'contact_phone', 'contact_timezone', 'contract', 'customer', 'custom_fields', 'description', 'estimated_dev_time', 'group', 'notify_customer', 'notify_senders', 'priority', 'private', 'release', 'severity', 'summary', 'users', 'product', 'product_version', 'expected_resolution_date', 'associated_issues'); $data = array(); foreach ($keys as $key) { if (isset($_POST[$key])) { $data[$key] = $_POST[$key]; } } $prj_id = Auth::getCurrentProject(); $current_usr_id = Auth::getUserID(); $usr_id = $current_usr_id; // if we are creating an issue for a customer, put the // main customer contact as the reporter for it if (CRM::hasCustomerIntegration($prj_id)) { $crm = CRM::getInstance($prj_id); $contact_usr_id = User::getUserIDByContactID($data['contact']); if (empty($contact_usr_id)) { $contact_usr_id = $usr_id; } $data['reporter'] = $contact_usr_id; } else { $data['reporter'] = $usr_id; } $data['msg_id'] = Mail_Helper::generateMessageID(); $issue_id = self::insertIssue($prj_id, $data); if ($issue_id == -1) { return -1; } $has_RR = false; $info = User::getNameEmail($usr_id); // log the creation of the issue History::add($issue_id, $current_usr_id, 'issue_opened', 'Issue opened by {user}', array('user' => User::getFullName($current_usr_id))); $clone_iss_id = isset($_POST['clone_iss_id']) ? (int) $_POST['clone_iss_id'] : null; if ($clone_iss_id && Access::canCloneIssue($clone_iss_id, $current_usr_id)) { History::add($issue_id, $current_usr_id, 'issue_cloned_from', 'Issue cloned from #{issue_id}', array('issue_id' => $clone_iss_id)); History::add($clone_iss_id, $current_usr_id, 'issue_cloned_to', 'Issue cloned to #{issue_id}', array('issue_id' => $issue_id)); self::addAssociation($issue_id, $clone_iss_id, $usr_id, true); } $emails = array(); if (CRM::hasCustomerIntegration($prj_id)) { $customer = $crm->getCustomer($data['customer']); $contract = $crm->getContract($data['contract']); if (!empty($data['contact_extra_emails']) && count($data['contact_extra_emails']) > 0) { $emails = $data['contact_extra_emails']; } // add the primary contact to the notification list if (isset($data['add_primary_contact']) && $data['add_primary_contact'] == 'yes') { $contact_email = User::getEmailByContactID($data['contact']); if (!empty($contact_email)) { $emails[] = $contact_email; } } // if there are any technical account managers associated with this customer, add these users to the notification list $managers = $customer->getEventumAccountManagers(); foreach ($managers as $manager) { $emails[] = $manager['usr_email']; } } // add the reporter to the notification list $emails[] = $info['usr_email']; $emails = array_unique($emails); foreach ($emails as $address) { Notification::subscribeEmail($usr_id, $issue_id, $address, Notification::getDefaultActions($issue_id, $address, 'new_issue')); } // only assign the issue to an user if the associated customer has any technical account managers $users = array(); $has_TAM = false; if (CRM::hasCustomerIntegration($prj_id) && count($managers) > 0) { foreach ($managers as $manager) { if ($manager['cam_type'] == 'intpart') { continue; } $users[] = $manager['cam_usr_id']; self::addUserAssociation($usr_id, $issue_id, $manager['cam_usr_id'], false); History::add($issue_id, $usr_id, 'issue_auto_assigned', 'Issue auto-assigned to {assignee} (TAM)', array('assignee' => User::getFullName($manager['cam_usr_id']))); } $has_TAM = true; } // now add the user/issue association (aka assignments) if (!empty($data['users']) && count($data['users']) > 0) { foreach ($data['users'] as $user) { $actions = Notification::getDefaultActions($issue_id, User::getEmail($user), 'new_issue'); Notification::subscribeUser($usr_id, $issue_id, $user, $actions); self::addUserAssociation($usr_id, $issue_id, $user); if ($user != $usr_id) { $users[] = $user; } } } else { // only use the round-robin feature if this new issue was not // already assigned to a customer account manager if (@count($managers) < 1) { $assignee = Round_Robin::getNextAssignee($prj_id); // assign the issue to the round robin person if (!empty($assignee)) { $users[] = $assignee; self::addUserAssociation($usr_id, $issue_id, $assignee, false); History::add($issue_id, APP_SYSTEM_USER_ID, 'rr_issue_assigned', 'Issue auto-assigned to {assignee} (RR)', array('assignee' => User::getFullName($assignee))); $has_RR = true; } } } // set product and version if (isset($data['product']) && $data['product'] != '-1') { Product::addIssueProductVersion($issue_id, $data['product'], $data['product_version']); } // process any files being uploaded // from ajax upload, attachment file ids $iaf_ids = !empty($_POST['iaf_ids']) ? explode(',', $_POST['iaf_ids']) : null; // if no iaf_ids passed, perhaps it's old style upload // TODO: verify that the uploaded file(s) owner is same as attachment owner. if (!$iaf_ids && isset($_FILES['file'])) { $iaf_ids = Attachment::addFiles($_FILES['file']); } if ($iaf_ids) { Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, false, 'Files uploaded at issue creation time'); } // need to associate any emails ? if (!empty($data['attached_emails'])) { $items = explode(',', $data['attached_emails']); Support::associate($usr_id, $issue_id, $items); } // need to notify any emails being converted into issues ? if (@count($data['notify_senders']) > 0) { $recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $issue_id, $data['notify_senders'], @$data['customer']); } else { $recipients = array(); } // need to process any custom fields ? if (@count($data['custom_fields']) > 0) { foreach ($data['custom_fields'] as $fld_id => $value) { Custom_Field::associateIssue($issue_id, $fld_id, $value); } } // also send a special confirmation email to the customer contact if (@$data['notify_customer'] == 'yes' && !empty($data['contact'])) { $contact = $contract->getContact($data['contact']); // also need to pass the list of sender emails already notified, // so we can avoid notifying the same person again $contact_email = User::getEmailByContactID($data['contact']); if (@(!in_array($contact_email, $recipients))) { $contact->notifyNewIssue($issue_id); } // now check for additional emails in contact_extra_emails if (@count($data['contact_extra_emails']) > 0) { $notification_emails = $data['contact_extra_emails']; foreach ($notification_emails as $notification_email) { if (@(!in_array($notification_email, $recipients))) { try { $notification_contact = $crm->getContactByEmail($notification_email); $notification_contact->notifyNewIssue($issue_id); } catch (ContactNotFoundException $e) { } } } } } // handle associated issues if (isset($data['associated_issues'])) { $associated_issues = explode(',', $data['associated_issues']); if ($clone_iss_id) { $associated_issues[] = $clone_iss_id; } self::updateAssociatedIssuesRelations($issue_id, $associated_issues); } Workflow::handleNewIssue($prj_id, $issue_id, $has_TAM, $has_RR); // also notify any users that want to receive emails anytime a new issue is created Notification::notifyNewIssue($prj_id, $issue_id); return $issue_id; }
/** * Method used to extract and associate attachments in an email * to the given issue. * * @param integer $issue_id The issue ID * @param mixed $input The full body of the message or decoded email. * @param boolean $internal_only Whether these files are supposed to be internal only or not * @param integer $associated_note_id The note ID that these attachments should be associated with * @return void */ public static function extractAttachments($issue_id, $input, $internal_only = false, $associated_note_id = null) { if (!is_object($input)) { $input = Mime_Helper::decode($input, true, true); } // figure out who should be the 'owner' of this attachment $sender_email = strtolower(Mail_Helper::getEmailAddress($input->headers['from'])); $usr_id = User::getUserIDByEmail($sender_email); $prj_id = Issue::getProjectID($issue_id); $unknown_user = false; if (empty($usr_id)) { if (CRM::hasCustomerIntegration($prj_id)) { // try checking if a customer technical contact has this email associated with it try { $crm = CRM::getInstance($prj_id); $contact = $crm->getContactByEmail($sender_email); $usr_id = User::getUserIDByContactID($contact->getContactID()); } catch (CRMException $e) { $usr_id = null; } } if (empty($usr_id)) { // if we couldn't find a real customer by that email, set the usr_id to be the system user id, // and store the actual email address in the unknown_user field. $usr_id = APP_SYSTEM_USER_ID; $unknown_user = $input->headers['from']; } } // now for the real thing $attachments = Mime_Helper::getAttachments($input); if (count($attachments) > 0) { if (empty($associated_note_id)) { $history_log = ev_gettext('Attachment originated from an email'); } else { $history_log = ev_gettext('Attachment originated from a note'); } $iaf_ids = array(); foreach ($attachments as &$attachment) { $attach = Workflow::shouldAttachFile($prj_id, $issue_id, $usr_id, $attachment); if (!$attach) { continue; } $iaf_id = Attachment::addFile(0, $attachment['filename'], $attachment['filetype'], $attachment['blob']); if (!$iaf_id) { continue; } $iaf_ids[] = $iaf_id; } if ($iaf_ids) { Attachment::attachFiles($issue_id, $usr_id, $iaf_ids, $internal_only, $history_log, $unknown_user, $associated_note_id); } // mark the note as having attachments (poor man's caching system) if ($associated_note_id != false) { Note::setAttachmentFlag($associated_note_id); } } }
// | | // | Free Software Foundation, Inc. | // | 51 Franklin Street, Suite 330 | // | Boston, MA 02110-1301, USA. | // +----------------------------------------------------------------------+ require_once __DIR__ . '/../../../init.php'; // creates user accounts for all the customers $prj_id = 1; // FIXME: Customer::getAssocList does not exist $customers = Customer::getAssocList($prj_id); foreach ($customers as $customer_id => $customer_name) { echo "Customer: {$customer_name}<br />\n"; $details = Customer::getDetails($prj_id, $customer_id); foreach ($details['contacts'] as $contact) { echo 'Contact: ' . $contact['first_name'] . ' ' . $contact['last_name'] . ' (' . $contact['email'] . ")<br />\n"; $contact_id = User::getUserIDByContactID($contact['contact_id']); if (empty($contact_id)) { $sql = 'INSERT INTO {{%user}} SET usr_created_date = ?, usr_full_name = ?, usr_email = ?, usr_customer_id = ?, usr_customer_contact_id = ?, usr_preferences = ?'; $params = array(Date_Helper::getCurrentDateGMT(), $contact['first_name'] . ' ' . $contact['last_name'], $contact['email'], $customer_id, $contact['contact_id'], Prefs::getDefaults(array($prj_id))); try { DB_Helper::getInstance()->query($sql, $params); } catch (DbException $e) { echo 'Error inserting user<br />';
/** * Method used to extract and associate attachments in an email * to the given issue. * * @access public * @param integer $issue_id The issue ID * @param string $full_email The full contents of the email * @param boolean $internal_only Whether these files are supposed to be internal only or not * @param integer $associated_note_id The note ID that these attachments should be associated with * @return void */ function extractAttachments($issue_id, $full_email, $internal_only = false, $associated_note_id = false) { // figure out who should be the 'owner' of this attachment $structure = Mime_Helper::decode($full_email, false, false); $sender_email = strtolower(Mail_API::getEmailAddress($structure->headers['from'])); $usr_id = User::getUserIDByEmail($sender_email); $unknown_user = false; if (empty($usr_id)) { $prj_id = Issue::getProjectID($issue_id); if (Customer::hasCustomerIntegration($prj_id)) { // try checking if a customer technical contact has this email associated with it list(, $contact_id) = Customer::getCustomerIDByEmails($prj_id, array($sender_email)); if (!empty($contact_id)) { $usr_id = User::getUserIDByContactID($contact_id); } } if (empty($usr_id)) { // if we couldn't find a real customer by that email, set the usr_id to be the system user id, // and store the actual email address in the unknown_user field. $usr_id = APP_SYSTEM_USER_ID; $unknown_user = $structure->headers['from']; } } // now for the real thing $attachments = Mime_Helper::getAttachments($full_email); if (count($attachments) > 0) { if (empty($associated_note_id)) { $history_log = 'Attachment originated from an email'; } else { $history_log = 'Attachment originated from a note'; } $attachment_id = Attachment::add($issue_id, $usr_id, $history_log, $internal_only, $unknown_user, $associated_note_id); for ($i = 0; $i < count($attachments); $i++) { Attachment::addFile($attachment_id, $issue_id, $attachments[$i]['filename'], $attachments[$i]['filetype'], $attachments[$i]['blob']); } // mark the note as having attachments (poor man's caching system) if ($associated_note_id != false) { Note::setAttachmentFlag($associated_note_id); } } }
/** * Method used to add a new issue using the normal report form. * * @access public * @return integer The new issue ID */ function insert() { global $HTTP_POST_VARS, $HTTP_POST_FILES, $insert_errors; $usr_id = Auth::getUserID(); $prj_id = Auth::getCurrentProject(); $initial_status = Project::getInitialStatus($prj_id); $insert_errors = array(); $missing_fields = array(); if ($HTTP_POST_VARS["category"] == '-1') { $missing_fields[] = "Category"; } if ($HTTP_POST_VARS["priority"] == '-1') { $missing_fields[] = "Priority"; } if ($HTTP_POST_VARS["estimated_dev_time"] == '') { $HTTP_POST_VARS["estimated_dev_time"] = 0; } // add new issue $stmt = "INSERT INTO\n " . APP_DEFAULT_DB . "." . APP_TABLE_PREFIX . "issue\n (\n iss_prj_id,\n"; if (!empty($HTTP_POST_VARS["group"])) { $stmt .= "iss_grp_id,\n"; } if (!empty($HTTP_POST_VARS["category"])) { $stmt .= "iss_prc_id,\n"; } if (!empty($HTTP_POST_VARS["release"])) { $stmt .= "iss_pre_id,\n"; } if (!empty($HTTP_POST_VARS["priority"])) { $stmt .= "iss_pri_id,\n"; } $stmt .= "iss_usr_id,"; if (!empty($initial_status)) { $stmt .= "iss_sta_id,"; } if (Customer::hasCustomerIntegration($prj_id)) { $stmt .= "\n iss_customer_id,\n iss_customer_contact_id,\n iss_contact_person_lname,\n iss_contact_person_fname,\n iss_contact_email,\n iss_contact_phone,\n iss_contact_timezone,"; } $stmt .= "\n iss_created_date,\n iss_last_public_action_date,\n iss_last_public_action_type,\n iss_summary,\n iss_description,\n iss_dev_time,\n iss_private,\n iss_root_message_id\n ) VALUES (\n " . $prj_id . ",\n"; if (!empty($HTTP_POST_VARS["group"])) { $stmt .= Misc::escapeInteger($HTTP_POST_VARS["group"]) . ",\n"; } if (!empty($HTTP_POST_VARS["category"])) { $stmt .= Misc::escapeInteger($HTTP_POST_VARS["category"]) . ",\n"; } if (!empty($HTTP_POST_VARS["release"])) { $stmt .= Misc::escapeInteger($HTTP_POST_VARS["release"]) . ",\n"; } if (!empty($HTTP_POST_VARS["priority"])) { $stmt .= Misc::escapeInteger($HTTP_POST_VARS["priority"]) . ","; } // if we are creating an issue for a customer, put the // main customer contact as the reporter for it if (Customer::hasCustomerIntegration($prj_id)) { $contact_usr_id = User::getUserIDByContactID($HTTP_POST_VARS['contact']); if (empty($contact_usr_id)) { $contact_usr_id = $usr_id; } $stmt .= Misc::escapeInteger($contact_usr_id) . ","; } else { $stmt .= $usr_id . ","; } if (!empty($initial_status)) { $stmt .= Misc::escapeInteger($initial_status) . ","; } if (Customer::hasCustomerIntegration($prj_id)) { $stmt .= "\n " . Misc::escapeInteger($HTTP_POST_VARS['customer']) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS['contact']) . ",\n '" . Misc::escapeString($HTTP_POST_VARS["contact_person_lname"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_person_fname"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_email"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_phone"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["contact_timezone"]) . "',"; } $stmt .= "\n '" . Date_API::getCurrentDateGMT() . "',\n '" . Date_API::getCurrentDateGMT() . "',\n 'created',\n '" . Misc::escapeString($HTTP_POST_VARS["summary"]) . "',\n '" . Misc::escapeString($HTTP_POST_VARS["description"]) . "',\n " . Misc::escapeString($HTTP_POST_VARS["estimated_dev_time"]) . ",\n " . Misc::escapeInteger($HTTP_POST_VARS["private"]) . " ,\n '" . Misc::escapeString(Mail_API::generateMessageID()) . "'\n )"; $res = $GLOBALS["db_api"]->dbh->query($stmt); if (PEAR::isError($res)) { Error_Handler::logError(array($res->getMessage(), $res->getDebugInfo()), __FILE__, __LINE__); return -1; } else { $new_issue_id = $GLOBALS["db_api"]->get_last_insert_id(); $has_TAM = false; $has_RR = false; $info = User::getNameEmail($usr_id); // log the creation of the issue History::add($new_issue_id, Auth::getUserID(), History::getTypeID('issue_opened'), 'Issue opened by ' . User::getFullName(Auth::getUserID())); $emails = array(); if (Customer::hasCustomerIntegration($prj_id)) { if (@count($HTTP_POST_VARS['contact_extra_emails']) > 0) { $emails = $HTTP_POST_VARS['contact_extra_emails']; } // add the primary contact to the notification list if ($HTTP_POST_VARS['add_primary_contact'] == 'yes') { $contact_email = User::getEmailByContactID($HTTP_POST_VARS['contact']); if (!empty($contact_email)) { $emails[] = $contact_email; } } // if there are any technical account managers associated with this customer, add these users to the notification list $managers = Customer::getAccountManagers($prj_id, $HTTP_POST_VARS['customer']); $manager_usr_ids = array_keys($managers); $manager_emails = array_values($managers); $emails = array_merge($emails, $manager_emails); } // add the reporter to the notification list $emails[] = $info['usr_email']; $emails = array_unique($emails); // COMPAT: version >= 4.0.1 $actions = Notification::getDefaultActions(); foreach ($emails as $address) { Notification::subscribeEmail($usr_id, $new_issue_id, $address, $actions); } // only assign the issue to an user if the associated customer has any technical account managers $users = array(); $has_TAM = false; if (Customer::hasCustomerIntegration($prj_id) && count($manager_usr_ids) > 0) { foreach ($manager_usr_ids as $manager_usr_id) { $users[] = $manager_usr_id; Issue::addUserAssociation($usr_id, $new_issue_id, $manager_usr_id, false); History::add($new_issue_id, $usr_id, History::getTypeID('issue_auto_assigned'), 'Issue auto-assigned to ' . User::getFullName($manager_usr_id) . ' (TAM)'); } $has_TAM = true; } // now add the user/issue association (aka assignments) if (@count($HTTP_POST_VARS["users"]) > 0) { for ($i = 0; $i < count($HTTP_POST_VARS["users"]); $i++) { Notification::subscribeUser($usr_id, $new_issue_id, $HTTP_POST_VARS["users"][$i], $actions); Issue::addUserAssociation($usr_id, $new_issue_id, $HTTP_POST_VARS["users"][$i]); if ($HTTP_POST_VARS["users"][$i] != $usr_id) { $users[] = $HTTP_POST_VARS["users"][$i]; } } } else { // only use the round-robin feature if this new issue was not // already assigned to a customer account manager if (@count($manager_usr_ids) < 1) { $assignee = Round_Robin::getNextAssignee($prj_id); // assign the issue to the round robin person if (!empty($assignee)) { $users[] = $assignee; Issue::addUserAssociation($usr_id, $new_issue_id, $assignee, false); History::add($new_issue_id, APP_SYSTEM_USER_ID, History::getTypeID('rr_issue_assigned'), 'Issue auto-assigned to ' . User::getFullName($assignee) . ' (RR)'); $has_RR = true; } } } // now process any files being uploaded $found = 0; for ($i = 0; $i < count(@$HTTP_POST_FILES["file"]["name"]); $i++) { if (!@empty($HTTP_POST_FILES["file"]["name"][$i])) { $found = 1; break; } } if ($found) { $files = array(); for ($i = 0; $i < count($HTTP_POST_FILES["file"]["name"]); $i++) { $filename = @$HTTP_POST_FILES["file"]["name"][$i]; if (empty($filename)) { continue; } $blob = Misc::getFileContents($HTTP_POST_FILES["file"]["tmp_name"][$i]); if (empty($blob)) { // error reading a file $insert_errors["file[{$i}]"] = "There was an error uploading the file '{$filename}'."; continue; } $files[] = array("filename" => $filename, "type" => $HTTP_POST_FILES['file']['type'][$i], "blob" => $blob); } if (count($files) > 0) { $attachment_id = Attachment::add($new_issue_id, $usr_id, 'Files uploaded at issue creation time'); foreach ($files as $file) { Attachment::addFile($attachment_id, $new_issue_id, $file["filename"], $file["type"], $file["blob"]); } } } // need to associate any emails ? if (!empty($HTTP_POST_VARS["attached_emails"])) { $items = explode(",", $HTTP_POST_VARS["attached_emails"]); Support::associate($usr_id, $new_issue_id, $items, true); } // need to notify any emails being converted into issues ? if (@count($HTTP_POST_VARS["notify_senders"]) > 0) { $recipients = Notification::notifyEmailConvertedIntoIssue($prj_id, $new_issue_id, $HTTP_POST_VARS["notify_senders"], $customer_id); } else { $recipients = array(); } // need to process any custom fields ? if (@count($HTTP_POST_VARS["custom_fields"]) > 0) { foreach ($HTTP_POST_VARS["custom_fields"] as $fld_id => $value) { Custom_Field::associateIssue($new_issue_id, $fld_id, $value); } } // also send a special confirmation email to the customer contact if (@$HTTP_POST_VARS['notify_customer'] == 'yes' && !empty($HTTP_POST_VARS['contact'])) { // also need to pass the list of sender emails already notified, // so we can avoid notifying the same person again $contact_email = User::getEmailByContactID($HTTP_POST_VARS['contact']); if (@(!in_array($contact_email, $recipients))) { Customer::notifyCustomerIssue($prj_id, $new_issue_id, $HTTP_POST_VARS['contact']); } } Workflow::handleNewIssue($prj_id, $new_issue_id, $has_TAM, $has_RR); // also notify any users that want to receive emails anytime a new issue is created Notification::notifyNewIssue($prj_id, $new_issue_id); return $new_issue_id; } }