/**
* Show the current ticketfollowup summary
*
* @param $ticket Ticket object
**/
function showSummary($ticket)
{
global $DB, $CFG_GLPI;
if (!Session::haveRightsOr(self::$rightname, array(self::SEEPUBLIC, self::SEEPRIVATE))) {
return false;
}
$tID = $ticket->fields['id'];
// Display existing Followups
$showprivate = Session::haveRight(self::$rightname, self::SEEPRIVATE);
$caneditall = Session::haveRight(self::$rightname, self::UPDATEALL);
$tmp = array('tickets_id' => $tID);
$canadd = $this->can(-1, CREATE, $tmp);
$showuserlink = 0;
if (User::canView()) {
$showuserlink = 1;
}
$techs = $ticket->getAllUsers(CommonITILActor::ASSIGN);
$reopen_case = false;
if (in_array($ticket->fields["status"], $ticket->getClosedStatusArray()) && $ticket->isAllowedStatus($ticket->fields['status'], Ticket::INCOMING)) {
$reopen_case = true;
}
$tech = Session::haveRight(self::$rightname, self::ADDALLTICKET) || $ticket->isUser(CommonITILActor::ASSIGN, Session::getLoginUserID()) || isset($_SESSION["glpigroups"]) && $ticket->haveAGroup(CommonITILActor::ASSIGN, $_SESSION['glpigroups']);
$RESTRICT = "";
if (!$showprivate) {
$RESTRICT = " AND (`is_private` = '0'\n OR `users_id` ='" . Session::getLoginUserID() . "') ";
}
$query = "SELECT `glpi_ticketfollowups`.*, `glpi_users`.`picture`\n FROM `glpi_ticketfollowups`\n LEFT JOIN `glpi_users` ON (`glpi_ticketfollowups`.`users_id` = `glpi_users`.`id`)\n WHERE `tickets_id` = '{$tID}'\n {$RESTRICT}\n ORDER BY `date` DESC";
$result = $DB->query($query);
$rand = mt_rand();
if ($caneditall || $canadd) {
echo "<div id='viewfollowup" . $tID . "{$rand}'></div>\n";
}
if ($canadd) {
echo "<script type='text/javascript' >\n";
echo "function viewAddFollowup" . $ticket->fields['id'] . "{$rand}() {\n";
$params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $ticket->fields['id'], 'id' => -1);
Ajax::updateItemJsCode("viewfollowup" . $ticket->fields['id'] . "{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo Html::jsHide('addbutton' . $ticket->fields['id'] . "{$rand}");
echo "};";
echo "</script>\n";
// Not closed ticket or closed
if (!in_array($ticket->fields["status"], array_merge($ticket->getSolvedStatusArray(), $ticket->getClosedStatusArray())) || $reopen_case) {
if (isset($_GET['_openfollowup']) && $_GET['_openfollowup']) {
echo Html::scriptBlock("viewAddFollowup" . $ticket->fields['id'] . "{$rand}()");
} else {
echo "<div id='addbutton" . $ticket->fields['id'] . "{$rand}' class='center firstbloc'>" . "<a class='vsubmit' href='javascript:viewAddFollowup" . $ticket->fields['id'] . "{$rand}();'>";
if ($reopen_case) {
_e('Reopen the ticket');
} else {
_e('Add a new followup');
}
echo "</a></div>\n";
}
}
}
if ($DB->numrows($result) == 0) {
echo "<table class='tab_cadre_fixe'><tr class='tab_bg_2'>";
echo "<th class='b'>" . __('No followup for this ticket.') . "</th></tr></table>";
} else {
$today = strtotime('today');
$lastmonday = strtotime('last monday');
$lastlastmonday = strtotime('last monday', strtotime('last monday'));
// Case of monday
if ($today - $lastmonday == 7 * DAY_TIMESTAMP) {
$lastlastmonday = $lastmonday;
$lastmonday = $today;
}
$steps = array(0 => array('end' => $today, 'name' => __('Today')), 1 => array('end' => $lastmonday, 'name' => __('This week')), 2 => array('end' => $lastlastmonday, 'name' => __('Last week')), 3 => array('end' => strtotime('midnight first day of'), 'name' => __('This month')), 4 => array('end' => strtotime('midnight first day of last month'), 'name' => __('Last month')), 5 => array('end' => 0, 'name' => __('Before the last month')));
$currentpos = -1;
while ($data = $DB->fetch_assoc($result)) {
$this->getFromDB($data['id']);
$candelete = $this->canPurge() && $this->canPurgeItem();
$canedit = $this->canUpdate() && $this->canUpdateItem();
$time = strtotime($data['date']);
if (!isset($steps[$currentpos]) || $steps[$currentpos]['end'] > $time) {
$currentpos++;
while ($steps[$currentpos]['end'] > $time && isset($steps[$currentpos + 1])) {
$currentpos++;
}
if (isset($steps[$currentpos])) {
echo "<h3>" . $steps[$currentpos]['name'] . "</h3>";
}
}
$id = 'followup' . $data['id'] . $rand;
$color = 'byuser';
if (isset($techs[$data['users_id']])) {
$color = 'bytech';
}
$classtoadd = '';
if ($canedit) {
$classtoadd = " pointer";
}
echo "<div class='boxnote {$color}' id='view{$id}'";
echo ">";
echo "<div class='boxnoteleft'>";
echo "<img class='user_picture_verysmall' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($data['picture']) . "'>";
echo "</div>";
// boxnoteleft
echo "<div class='boxnotecontent'";
echo ">";
echo "<div class='boxnotefloatleft'>";
$username = NOT_AVAILABLE;
if ($data['users_id']) {
$username = getUserName($data['users_id'], $showuserlink);
}
$name = sprintf(__('Create by %1$s on %2$s'), $username, Html::convDateTime($data['date']));
if ($data['requesttypes_id']) {
$name = sprintf(__('%1$s - %2$s'), $name, Dropdown::getDropdownName('glpi_requesttypes', $data['requesttypes_id']));
}
if ($showprivate && $data["is_private"]) {
$name = sprintf(__('%1$s - %2$s'), $name, __('Private'));
}
echo $name;
echo "</div>";
// floatright
echo "<div class='boxnotetext {$classtoadd}'";
if ($canedit) {
echo " onClick=\"viewEditFollowup" . $ticket->fields['id'] . $data['id'] . "{$rand}(); " . Html::jsHide("view{$id}") . " " . Html::jsShow("viewfollowup" . $ticket->fields['id'] . $data["id"] . "{$rand}") . "\" ";
}
echo ">";
$content = nl2br($data['content']);
if (empty($content)) {
$content = NOT_AVAILABLE;
}
echo $content . '</div>';
// boxnotetext
echo "</div>";
// boxnotecontent
echo "<div class='boxnoteright'>";
if ($candelete) {
Html::showSimpleForm(Toolbox::getItemTypeFormURL('TicketFollowup'), array('purge' => 'purge'), _x('button', 'Delete permanently'), array('id' => $data['id']), $CFG_GLPI["root_doc"] . "/pics/delete.png", '', __('Confirm the final deletion?'));
}
echo "</div>";
// boxnoteright
echo "</div>";
// boxnote
if ($canedit) {
echo "<div id='viewfollowup" . $ticket->fields['id'] . $data["id"] . "{$rand}' class='starthidden'></div>\n";
echo "\n<script type='text/javascript' >\n";
echo "function viewEditFollowup" . $ticket->fields['id'] . $data["id"] . "{$rand}() {\n";
$params = array('type' => __CLASS__, 'parenttype' => 'Ticket', 'tickets_id' => $data["tickets_id"], 'id' => $data["id"]);
Ajax::updateItemJsCode("viewfollowup" . $ticket->fields['id'] . $data["id"] . "{$rand}", $CFG_GLPI["root_doc"] . "/ajax/viewsubitem.php", $params);
echo "};";
echo "</script>\n";
}
}
}
}
/**
* @since version 0.90
*
* @param $rand
**/
function showTimeline($rand)
{
global $CFG_GLPI, $DB, $autolink_options;
//get ticket actors
$ticket_users_keys = $this->getTicketActors();
$user = new User();
$group = new Group();
$followup_obj = new TicketFollowup();
$pics_url = $CFG_GLPI['root_doc'] . "/pics/timeline";
$timeline = $this->getTimelineItems();
$autolink_options['strip_protocols'] = false;
//display timeline
echo "<div class='timeline_history'>";
$tmp = array_values($timeline);
$first_item = array_shift($tmp);
// show approbation form on top when ticket is solved
if ($this->fields["status"] == CommonITILObject::SOLVED) {
echo "<div class='approbation_form' id='approbation_form{$rand}'>";
$followup_obj->showApprobationForm($this);
echo "</div>";
}
// show title for timeline
self::showTimelineHeader();
$timeline_index = 0;
foreach ($timeline as $item) {
$options = array('parent' => $this, 'rand' => $rand);
if ($obj = getItemForItemtype($item['type'])) {
$obj->fields = $item['item'];
} else {
$obj = $item;
}
Plugin::doHook('pre_show_item', array('item' => &$obj, 'options' => &$options));
if (is_array($obj)) {
$item_i = $obj['item'];
} else {
$item_i = $obj->fields;
}
$date = "";
if (isset($item_i['date'])) {
$date = $item_i['date'];
}
if (isset($item_i['date_mod'])) {
$date = $item_i['date_mod'];
}
// check if curent item user is assignee or requester
$user_position = 'left';
if (isset($ticket_users_keys[$item_i['users_id']]) && $ticket_users_keys[$item_i['users_id']] == CommonItilActor::ASSIGN || $item['type'] == 'Assign') {
$user_position = 'right';
}
//display solution in middle
if ($timeline_index == 0 && $item['type'] == "Solution" && $this->fields["status"] == CommonITILObject::SOLVED) {
$user_position .= ' middle';
}
echo "<div class='h_item {$user_position}'>";
echo "<div class='h_info'>";
echo "<div class='h_date'>" . Html::convDateTime($date) . "</div>";
if ($item_i['users_id'] !== false) {
echo "<div class='h_user'>";
if (isset($item_i['users_id']) && $item_i['users_id'] != 0) {
$user->getFromDB($item_i['users_id']);
echo "<div class='tooltip_picture_border'>";
echo "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($user->fields['picture']) . "'>";
echo "</div>";
echo "<span class='h_user_name'>";
$userdata = getUserName($item_i['users_id'], 2);
echo $user->getLink() . " ";
echo Html::showToolTip($userdata["comment"], array('link' => $userdata['link']));
echo "</span>";
} else {
_e("Requester");
}
echo "</div>";
// h_user
}
echo "</div>";
//h_date
echo "<div class='h_content " . $item['type'] . (isset($item_i['status']) ? " " . $item_i['status'] : "") . "'" . "id='viewitem" . $item['type'] . $item_i['id'] . $rand . "'>";
if (isset($item_i['can_edit']) && $item_i['can_edit']) {
echo "<div class='edit_item_content'></div>";
echo "<span class='cancel_edit_item_content'></span>";
}
echo "<div class='displayed_content'>";
if (!in_array($item['type'], array('Document_Item', 'Assign')) && $item_i['can_edit']) {
echo "<span class='edit_item' ";
echo "onclick='javascript:viewEditSubitem" . $this->fields['id'] . "{$rand}(event, \"" . $item['type'] . "\", " . $item_i['id'] . ", this, \"viewitem" . $item['type'] . $item_i['id'] . $rand . "\")'";
echo "></span>";
}
if (isset($item_i['requesttypes_id']) && file_exists("{$pics_url}/" . $item_i['requesttypes_id'] . ".png")) {
echo "<img src='{$pics_url}/" . $item_i['requesttypes_id'] . ".png' title='' class='h_requesttype' />";
}
if (isset($item_i['content'])) {
$content = $item_i['content'];
$content = autolink($content, 40);
//$content = nl2br($content);
$long_text = "";
if (substr_count($content, "<br") > 30 || strlen($content) > 2000) {
$long_text = "long_text";
}
echo "<div class='item_content {$long_text}'>";
echo "<p>";
if (isset($item_i['state'])) {
$onClick = "onclick='change_task_state(" . $item_i['id'] . ", this)'";
if (!$item_i['can_edit']) {
$onClick = "style='cursor: not-allowed;'";
}
echo "<span class='state state_" . $item_i['state'] . "'\n {$onClick}\n title='" . Planning::getState($item_i['state']) . "'>";
echo "</span>";
}
echo $content;
echo "</p>";
if (!empty($long_text)) {
echo "<p class='read_more'>";
echo "<a class='read_more_button'>.....</a>";
echo "</p>";
}
echo "</div>";
}
echo "<div class='b_right'>";
if (isset($item_i['solutiontypes_id']) && !empty($item_i['solutiontypes_id'])) {
echo Dropdown::getDropdownName("glpi_solutiontypes", $item_i['solutiontypes_id']) . "<br>";
}
if (isset($item_i['taskcategories_id']) && !empty($item_i['taskcategories_id'])) {
echo Dropdown::getDropdownName("glpi_taskcategories", $item_i['taskcategories_id']) . "<br>";
}
if (isset($item_i['requesttypes_id']) && !empty($item_i['requesttypes_id'])) {
echo Dropdown::getDropdownName("glpi_requesttypes", $item_i['requesttypes_id']) . "<br>";
}
if (isset($item_i['actiontime']) && !empty($item_i['actiontime'])) {
echo "<span class='actiontime'>";
echo Html::timestampToString($item_i['actiontime'], false);
echo "</span>";
}
if (isset($item_i['begin'])) {
echo "<span class='planification'>";
echo Html::convDateTime($item_i["begin"]);
echo " ⇒ ";
echo Html::convDateTime($item_i["end"]);
echo "</span>";
}
if (isset($item_i['users_id_tech']) && $item_i['users_id_tech'] > 0) {
echo "<div class='users_id_tech' id='users_id_tech_" . $item_i['users_id_tech'] . "'>";
$user->getFromDB($item_i['users_id_tech']);
echo Html::image($CFG_GLPI['root_doc'] . "/pics/user.png") . " ";
$userdata = getUserName($item_i['users_id_tech'], 2);
echo $user->getLink() . " ";
echo Html::showToolTip($userdata["comment"], array('link' => $userdata['link']));
echo "</div>";
}
if (isset($item_i['groups_id_tech']) && $item_i['groups_id_tech'] > 0) {
echo "<div class='groups_id_tech'>";
$group->getFromDB($item_i['groups_id_tech']);
echo Html::image($CFG_GLPI['root_doc'] . "/pics/group.png") . " ";
echo $group->getLink() . " ";
echo Html::showToolTip($group->getComments(), array('link' => $group->getLinkURL()));
echo "</div>";
}
// show "is_private" icon
if (isset($item_i['is_private']) && $item_i['is_private']) {
echo "<div class='private'>" . __('Private') . "</div>";
}
echo "</div>";
// b_right
if ($item['type'] == 'Document_Item') {
$filename = $item_i['filename'];
$ext = strtolower(pathinfo($filename, PATHINFO_EXTENSION));
echo "<img src='";
if (empty($filename)) {
$filename = $item_i['name'];
}
if (file_exists(GLPI_ROOT . "/pics/icones/{$ext}-dist.png")) {
echo $CFG_GLPI['root_doc'] . "/pics/icones/{$ext}-dist.png";
} else {
echo "{$pics_url}/file.png";
}
echo "' title='file' /> ";
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/document.send.php?docid=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "' target='_blank'>{$filename}";
if (in_array($ext, array('jpg', 'jpeg', 'png', 'bmp'))) {
echo "<div class='timeline_img_preview'>";
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/document.send.php?docid=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "'/>";
echo "</div>";
}
echo "</a>";
if (!empty($item_i['mime'])) {
echo " (" . $item_i['mime'] . ")";
}
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/document.form.php?id=" . $item_i['id'] . "' class='edit_document' title='" . _sx("button", "Update") . "'>";
echo "<img src='{$pics_url}/edit.png' /></a>";
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/ticket.form.php?delete_document&documents_id=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "' class='delete_document' title='" . _sx("button", "Delete permanently") . "'>";
echo "<img src='{$pics_url}/delete.png' /></a>";
}
echo "</div>";
// displayed_content
echo "</div>";
//end h_content
echo "</div>";
//end h_info
$timeline_index++;
Plugin::doHook('post_show_item', array('item' => $obj, 'options' => $options));
}
// end foreach timeline
echo "<div class='break'></div>";
// recall ticket content (not needed in classic and splitted layout)
if (!CommonGLPI::isLayoutWithMain()) {
echo "<div class='h_item middle'>";
echo "<div class='h_info'>";
echo "<div class='h_date'>" . Html::convDateTime($this->fields['date']) . "</div>";
echo "<div class='h_user'>";
$dem = '0';
foreach ($DB->request("glpi_tickets_users", "`tickets_id` = " . $this->fields['id'] . " AND `type` = 1") as $req) {
$dem = $req['users_id'];
}
if ((!isset($item_i['users_id_recipient']) || $item_i['users_id_recipient'] == 0) && $dem == 0) {
_e("Requester");
} else {
if (isset($item_i['users_id_recipient']) && $item_i['users_id_recipient'] != 0) {
$user->getFromDB($this->fields['users_id_recipient']);
} else {
if ($dem > 0) {
$requester = new User();
if ($requester->getFromDB($dem)) {
$user = $requester;
}
}
}
echo "<div class='tooltip_picture_border'>";
$picture = "";
if (isset($user->fields['picture'])) {
$picture = $user->fields['picture'];
}
echo "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($picture) . "'>";
echo "</div>";
echo $user->getLink();
}
echo "</div>";
// h_user
echo "</div>";
//h_info
echo "<div class='h_content TicketContent'>";
echo "<div class='b_right'>" . __("Ticket recall") . "</div>";
echo "<div class='ticket_title'>";
echo html_entity_decode($this->fields['name']);
echo "</div>";
echo "<div class='ticket_description'>";
echo $this->setSimpleTextContent($this->fields['content']);
echo "</div>";
echo "</div>";
// h_content TicketContent
echo "</div>";
// h_item middle
echo "<div class='break'></div>";
}
// end timeline
echo "</div>";
// h_item $user_position
echo "<script type='text/javascript'>read_more();</script>";
}
/**
* Print the user preference form
*
* @param $target form target
* @param $ID integer Id of the user
*
* @return boolean : user found
**/
function showMyForm($target, $ID)
{
global $CFG_GLPI, $PLUGIN_HOOKS;
// Affiche un formulaire User
if ($ID != Session::getLoginUserID() && !$this->currentUserHaveMoreRightThan($ID)) {
return false;
}
if ($this->getFromDB($ID)) {
$rand = mt_rand();
$authtype = $this->getAuthMethodsByID();
$extauth = !($this->fields["authtype"] == Auth::DB_GLPI || $this->fields["authtype"] == Auth::NOT_YET_AUTHENTIFIED && !empty($this->fields["password"]));
// No autocopletion :
$save_autocompletion = $CFG_GLPI["use_ajax_autocompletion"];
$CFG_GLPI["use_ajax_autocompletion"] = false;
echo "<div class='center'>";
echo "<form method='post' name='user_manager' enctype='multipart/form-data' action='" . $target . "' autocomplete='off'>";
echo "<table class='tab_cadre_fixe'>";
echo "<tr><th colspan='4'>" . sprintf(__('%1$s: %2$s'), __('Login'), $this->fields["name"]);
echo "<input type='hidden' name='name' value='" . $this->fields["name"] . "'>";
echo "<input type='hidden' name='id' value='" . $this->fields["id"] . "'>";
echo "</th></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Surname') . "</td><td>";
if ($extauth && isset($authtype['realname_field']) && !empty($authtype['realname_field'])) {
echo $this->fields["realname"];
} else {
Html::autocompletionTextField($this, "realname");
}
echo "</td>";
if (!empty($this->fields["name"])) {
echo "<td rowspan='3'>" . __('Picture') . "</td>";
echo "<td rowspan='3'>";
echo "<div class='user_picture_border_small' id='picture{$rand}'>";
echo "<img class='user_picture_small' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($this->fields['picture']) . "'>";
echo "</div>";
$full_picture = "<div class='user_picture_border'>";
$full_picture .= "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getURLForPicture($this->fields['picture']) . "'>";
$full_picture .= "</div>";
Html::showTooltip($full_picture, array('applyto' => "picture{$rand}"));
echo "<input type='file' name='picture' accept='image/*'>";
echo " ";
Html::showCheckbox(array('name' => '_blank_picture', 'title' => __('Clear')));
echo " " . __('Clear');
echo "</td>";
echo "</tr>";
}
echo "<tr class='tab_bg_1'><td>" . __('First name') . "</td><td>";
if ($extauth && isset($authtype['firstname_field']) && !empty($authtype['firstname_field'])) {
echo $this->fields["firstname"];
} else {
Html::autocompletionTextField($this, "firstname");
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'>";
if (!GLPI_DEMO_MODE) {
echo "<td>" . __('Language') . "</td><td>";
// Use session variable because field in table may be null if same of the global config
Dropdown::showLanguages("language", array('value' => $_SESSION["glpilanguage"]));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
//do some rights verification
if (!$extauth && Session::haveRight("password_update", "1")) {
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Password') . "</td>";
echo "<td><input id='password' type='password' name='password' value='' size='30' autocomplete='off' onkeyup=\"return passwordCheck();\">";
echo "</td>";
echo "<td rowspan='2'>" . __('Password security policy') . "</td>";
echo "<td rowspan='2'>";
Config::displayPasswordSecurityChecks();
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'>";
echo "<td>" . __('Password confirmation') . "</td>";
echo "<td><input type='password' name='password2' value='' size='30' autocomplete='off'>";
echo "</td></tr>";
}
echo "<tr class='tab_bg_1'><td>" . __('Phone') . "</td><td>";
if ($extauth && isset($authtype['phone_field']) && !empty($authtype['phone_field'])) {
echo $this->fields["phone"];
} else {
Html::autocompletionTextField($this, "phone");
}
echo "</td>";
echo "<td class='top'>" . _n('Email', 'Emails', Session::getPluralNumber());
UserEmail::showAddEmailButton($this);
echo "</td><td>";
UserEmail::showForUser($this);
echo "</td>";
echo "</tr>";
echo "<tr class='tab_bg_1'><td>" . __('Mobile phone') . " </td><td>";
if ($extauth && isset($authtype['mobile_field']) && !empty($authtype['mobile_field'])) {
echo $this->fields["mobile"];
} else {
Html::autocompletionTextField($this, "mobile");
}
echo "</td>";
if (count($_SESSION['glpiprofiles']) > 1) {
echo "<td>" . __('Default profile') . "</td><td>";
$options = Dropdown::getDropdownArrayNames('glpi_profiles', Profile_User::getUserProfiles($this->fields['id']));
Dropdown::showFromArray("profiles_id", $options, array('value' => $this->fields["profiles_id"], 'display_emptychoice' => true));
echo "</td>";
} else {
echo "<td colspan='2'> </td>";
}
echo "</tr>";
echo "<tr class='tab_bg_1'><td>" . __('Phone 2') . "</td><td>";
if ($extauth && isset($authtype['phone2_field']) && !empty($authtype['phone2_field'])) {
echo $this->fields["phone2"];
} else {
Html::autocompletionTextField($this, "phone2");
}
echo "</td>";
$entities = Profile_User::getUserEntities($this->fields['id'], 1);
if (!GLPI_DEMO_MODE && count($_SESSION['glpiactiveentities']) > 1) {
echo "<td>" . __('Default entity') . "</td><td>";
Entity::dropdown(array('value' => $this->fields['entities_id'], 'entity' => $entities));
} else {
echo "<td colspan='2'> ";
}
echo "</td></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Administrative number') . "</td><td>";
if ($extauth && isset($authtype['registration_number_field']) && !empty($authtype['registration_number_field'])) {
echo $this->fields["registration_number"];
} else {
Html::autocompletionTextField($this, "registration_number");
}
echo "</td><td colspan='2'></td></tr>";
echo "<tr class='tab_bg_1'><td>" . __('Location') . "</td><td>";
$entities = Profile_User::getUserEntities($ID, true);
Location::dropdown(array('value' => $this->fields['locations_id'], 'entity' => $entities));
if (Config::canUpdate()) {
echo "<td>" . __('Use GLPI in mode') . "</td><td>";
$modes[Session::NORMAL_MODE] = __('Normal');
//$modes[Session::TRANSLATION_MODE] = __('Translation');
$modes[Session::DEBUG_MODE] = __('Debug');
Dropdown::showFromArray('use_mode', $modes, array('value' => $this->fields["use_mode"]));
} else {
echo "<td colspan='2'> ";
}
echo "</td></tr>";
echo "<tr><td class='tab_bg_2 center' colspan='4'>";
echo "<input type='submit' name='update' value=\"" . _sx('button', 'Save') . "\" class='submit'>";
echo "</td></tr>";
echo "</table>";
Html::closeForm();
echo "</div>";
$CFG_GLPI["use_ajax_autocompletion"] = $save_autocompletion;
return true;
}
return false;
}
/**
* Show notepads for an item
*
* @param $item CommonDBTM object
* @param $withtemplate integer template or basic item (default '')
**/
static function showForItem(CommonDBTM $item, $withtemplate = '')
{
global $CFG_GLPI;
if (!Session::haveRight($item::$rightname, READNOTE)) {
return false;
}
$notes = static::getAllForItem($item);
$rand = mt_rand();
$canedit = Session::haveRight($item::$rightname, UPDATENOTE);
$showuserlink = 0;
if (User::canView()) {
$showuserlink = 1;
}
if ($canedit) {
echo "<div class='boxnote center'>";
echo "<div class='boxnoteleft'></div>";
echo "<form name='addnote_form{$rand}' id='addnote_form{$rand}' ";
echo " method='post' action='" . Toolbox::getItemTypeFormURL('Notepad') . "'>";
echo Html::hidden('itemtype', array('value' => $item->getType()));
echo Html::hidden('items_id', array('value' => $item->getID()));
echo "<div class='boxnotecontent'>";
echo "<div class='floatleft'>";
echo "<textarea name='content' rows=5 cols=100></textarea>";
echo "</div>";
echo "</div>";
// box notecontent
echo "<div class='boxnoteright'><br>";
echo Html::submit(_x('button', 'Add'), array('name' => 'add'));
echo "</div>";
Html::closeForm();
echo "</div>";
// boxnote
}
if (count($notes)) {
foreach ($notes as $note) {
$id = 'note' . $note['id'] . $rand;
$classtoadd = '';
if ($canedit) {
$classtoadd = " pointer";
}
echo "<div class='boxnote' id='view{$id}'>";
echo "<div class='boxnoteleft'>";
echo "<img class='user_picture_verysmall' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($note['picture']) . "'>";
echo "</div>";
// boxnoteleft
echo "<div class='boxnotecontent'>";
echo "<div class='boxnotefloatright'>";
$username = NOT_AVAILABLE;
if ($note['users_id_lastupdater']) {
$username = getUserName($note['users_id_lastupdater'], $showuserlink);
}
$update = sprintf(__('Last update by %1$s on %2$s'), $username, Html::convDateTime($note['date_mod']));
$username = NOT_AVAILABLE;
if ($note['users_id']) {
$username = getUserName($note['users_id'], $showuserlink);
}
$create = sprintf(__('Create by %1$s on %2$s'), $username, Html::convDateTime($note['date']));
printf(__('%1$s / %2$s'), $update, $create);
echo "</div>";
// floatright
echo "<div class='boxnotetext {$classtoadd}' ";
if ($canedit) {
echo "onclick=\"" . Html::jsHide("view{$id}") . " " . Html::jsShow("edit{$id}") . "\"";
}
echo ">";
$content = nl2br($note['content']);
if (empty($content)) {
$content = NOT_AVAILABLE;
}
echo $content . '</div>';
// boxnotetext
echo "</div>";
// boxnotecontent
echo "<div class='boxnoteright'>";
if ($canedit) {
Html::showSimpleForm(Toolbox::getItemTypeFormURL('Notepad'), array('purge' => 'purge'), _x('button', 'Delete permanently'), array('id' => $note['id']), $CFG_GLPI["root_doc"] . "/pics/delete.png", '', __('Confirm the final deletion?'));
}
echo "</div>";
// boxnoteright
echo "</div>";
// boxnote
if ($canedit) {
echo "<div class='boxnote starthidden' id='edit{$id}'>";
echo "<form name='update_form{$id}{$rand}' id='update_form{$id}{$rand}' ";
echo " method='post' action='" . Toolbox::getItemTypeFormURL('Notepad') . "'>";
echo "<div class='boxnoteleft'></div>";
echo "<div class='boxnotecontent'>";
echo Html::hidden('id', array('value' => $note['id']));
echo "<textarea name='content' rows=5 cols=100>" . $note['content'] . "</textarea>";
echo "</div>";
// boxnotecontent
echo "<div class='boxnoteright'><br>";
echo Html::submit(_x('button', 'Update'), array('name' => 'update'));
echo "</div>";
// boxnoteright
Html::closeForm();
echo "</div>";
// boxnote
}
}
}
return true;
}
/**
* @since version 0.90
*
* @param $rand
**/
function showTimeline($rand)
{
global $CFG_GLPI, $DB;
//get ticket actors
$ticket_users_keys = $this->getTicketActors();
$user = new User();
$followup_obj = new TicketFollowup();
$pics_url = $CFG_GLPI['root_doc'] . "/pics/timeline";
$timeline = $this->getTimelineItems();
//include lib for parsing url
require GLPI_ROOT . "/lib/urllinker/urllinker.php";
//display timeline
echo "<div class='timeline_history'>";
$tmp = array_values($timeline);
$first_item = array_shift($tmp);
// show approbation form on top when ticket is solved
if ($this->fields["status"] == CommonITILObject::SOLVED) {
echo "<div class='approbation_form' id='approbation_form{$rand}'>";
$followup_obj->showApprobationForm($this);
echo "</div>";
}
// show title for timeline
self::showTimelineHeader();
$timeline_index = 0;
foreach ($timeline as $item) {
$item_i = $item['item'];
// don't display empty followup (ex : solution approbation)
if ($item['type'] == 'TicketFollowup' && empty($item_i['content'])) {
continue;
}
$date = "";
if (isset($item_i['date'])) {
$date = $item_i['date'];
}
if (isset($item_i['date_mod'])) {
$date = $item_i['date_mod'];
}
// check if curent item user is assignee or requester
$user_position = 'left';
if (isset($ticket_users_keys[$item_i['users_id']]) && $ticket_users_keys[$item_i['users_id']] == CommonItilActor::ASSIGN || $item['type'] == 'Assign') {
$user_position = 'right';
}
//display solution in middle
if ($timeline_index == 0 && $item['type'] == "Solution" && $this->fields["status"] == CommonITILObject::SOLVED) {
$user_position .= ' middle';
}
echo "<div class='h_item {$user_position}'>";
echo "<div class='h_info'>";
echo "<div class='h_date'>" . Html::convDateTime($date) . "</div>";
if ($item_i['users_id'] !== false) {
echo "<div class='h_user'>";
if (isset($item_i['users_id']) && $item_i['users_id'] != 0) {
$user->getFromDB($item_i['users_id']);
echo "<div class='tooltip_picture_border'>";
echo "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($user->fields['picture']) . "'>";
echo "</div>";
echo $user->getLink();
} else {
_e("Requester");
}
echo "</div>";
// h_user
}
echo "</div>";
//h_date
echo "<div class='h_content " . $item['type'] . (isset($item_i['status']) ? " " . $item_i['status'] : "") . "'";
if (!in_array($item['type'], array('Document_Item', 'Assign')) && $item_i['can_edit']) {
echo " ondblclick='javascript:viewEditSubitem" . $this->fields['id'] . "{$rand}(event, \"" . $item['type'] . "\", " . $item_i['id'] . ", this)'";
}
echo ">";
if (isset($item_i['requesttypes_id']) && file_exists("{$pics_url}/" . $item_i['requesttypes_id'] . ".png")) {
echo "<img src='{$pics_url}/" . $item_i['requesttypes_id'] . ".png' title='' class='h_requesttype' />";
}
if (isset($item_i['content'])) {
$content = $item_i['content'];
$content = linkUrlsInTrustedHtml($content);
//$content = nl2br($content);
$long_text = "";
if (substr_count($content, "<br") > 30 || strlen($content) > 2000) {
$long_text = "long_text";
}
echo "<div class='item_content {$long_text}'>";
echo "<p>{$content}</p>";
if (!empty($long_text)) {
echo "<p class='read_more'>";
echo "<a class='read_more_button'>.....</a>";
echo "</p>";
}
echo "</div>";
}
echo "<div class='b_right'>";
if (isset($item_i['solutiontypes_id']) && !empty($item_i['solutiontypes_id'])) {
echo Dropdown::getDropdownName("glpi_solutiontypes", $item_i['solutiontypes_id']) . "<br>";
}
if (isset($item_i['taskcategories_id']) && !empty($item_i['taskcategories_id'])) {
echo Dropdown::getDropdownName("glpi_taskcategories", $item_i['taskcategories_id']) . "<br>";
}
if (isset($item_i['actiontime']) && !empty($item_i['actiontime'])) {
echo "<span class='actiontime'>";
echo Html::timestampToString($item_i['actiontime'], false);
echo "</span>";
}
if (isset($item_i['state'])) {
echo "<span class='state state_" . $item_i['state'] . "'>";
echo Planning::getState($item_i['state']);
echo "</span>";
}
if (isset($item_i['begin'])) {
echo "<span class='planification'>";
echo Html::convDateTime($item_i["begin"]);
echo " ⇒ ";
echo Html::convDateTime($item_i["end"]);
echo "</span>";
}
if (isset($item_i['users_id_tech'])) {
echo "<div class='users_id_tech'>";
$user->getFromDB($item_i['users_id_tech']);
echo "<div class='tooltip_picture_border'>";
echo "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($user->fields['picture']) . "'>";
echo "</div>";
echo $user->getLink();
echo "</div>";
}
// show "is_private" icon
if (isset($item_i['is_private']) && $item_i['is_private']) {
echo "<div class='private'>" . __('Private') . "</div>";
}
echo "</div>";
// b_right
if ($item['type'] == 'Document_Item') {
$filename = $item_i['filename'];
$ext = strtolower(pathinfo($filename, PATHINFO_EXTENSION));
echo "<img src='";
if (empty($filename)) {
$filename = $item_i['name'];
}
if (file_exists(GLPI_ROOT . "/pics/icones/{$ext}-dist.png")) {
echo $CFG_GLPI['root_doc'] . "/pics/icones/{$ext}-dist.png";
} else {
echo "{$pics_url}/file.png";
}
echo "' title='file' /> ";
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/document.send.php?docid=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "' target='_blank'>{$filename}";
if (in_array($ext, array('jpg', 'jpeg', 'png', 'bmp'))) {
echo "<div class='timeline_img_preview'>";
echo "<img src='" . $CFG_GLPI['root_doc'] . "/front/document.send.php?docid=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "'/>";
echo "</div>";
}
echo "</a>";
if (!empty($item_i['mime'])) {
echo " (" . $item_i['mime'] . ")";
}
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/document.form.php?id=" . $item_i['id'] . "' class='edit_document' title='" . _sx("button", "Update") . "'>";
echo "<img src='{$pics_url}/edit.png' /></a>";
echo "<a href='" . $CFG_GLPI['root_doc'] . "/front/ticket.form.php?delete_document&documents_id=" . $item_i['id'] . "&tickets_id=" . $this->getID() . "' class='delete_document' title='" . _sx("button", "Delete permanently") . "'>";
echo "<img src='{$pics_url}/delete.png' /></a>";
}
echo "</div>";
//end h_content
echo "</div>";
//end h_info
$timeline_index++;
}
// end foreach timeline
echo "<div class='break'></div>";
// recall ticket content (not needed in classic and splitted layout)
if (!CommonGLPI::isLayoutWithMain()) {
echo "<div class='h_item middle'>";
echo "<div class='h_info'>";
echo "<div class='h_date'>" . Html::convDateTime($this->fields['date']) . "</div>";
echo "<div class='h_user'>";
if (isset($item_i['users_id_recipient']) && $item_i['users_id_recipient'] != 0) {
$user->getFromDB($this->fields['users_id_recipient']);
echo "<div class='tooltip_picture_border'>";
$picture = "";
if (isset($user->fields['picture'])) {
$picture = $user->fields['picture'];
}
echo "<img class='user_picture' alt=\"" . __s('Picture') . "\" src='" . User::getThumbnailURLForPicture($picture) . "'>";
echo "</div>";
echo $user->getLink();
} else {
_e("Requester");
}
echo "</div>";
// h_user
echo "</div>";
//h_info
echo "<div class='h_content TicketContent'>";
echo "<div class='b_right'>" . __("Ticket recall") . "</div>";
echo "<div class='ticket_title'>";
echo html_entity_decode($this->fields['name']);
echo "</div>";
echo "<div class='ticket_description'>";
echo Toolbox::unclean_cross_side_scripting_deep(Html::entity_decode_deep($this->fields['content']));
echo "</div>";
echo "</div>";
// h_content TicketContent
echo "</div>";
// h_item middle
echo "<div class='break'></div>";
}
// end timeline
echo "</div>";
// h_item $user_position
echo "<script type='text/javascript'>read_more();</script>";
}
/**
* Get name of the user with ID=$ID (optional with link to user.form.php)
*
*@param $ID integer ID of the user.
*@param $link integer 1 = Show link to user.form.php 2 = return array with comments and link
* (default =0)
*
*@return string : username string (realname if not empty and name if realname is empty).
**/
function getUserName($ID, $link = 0)
{
global $DB, $CFG_GLPI;
$user = "";
if ($link == 2) {
$user = array("name" => "", "link" => "", "comment" => "");
}
if ($ID) {
$query = "SELECT *\n FROM `glpi_users`\n WHERE `id` = '{$ID}'";
$result = $DB->query($query);
if ($link == 2) {
$user = array("name" => "", "comment" => "", "link" => "");
}
if ($DB->numrows($result) == 1) {
$data = $DB->fetch_assoc($result);
$username = formatUserName($data["id"], $data["name"], $data["realname"], $data["firstname"], $link);
if ($link == 2) {
$user["name"] = $username;
$user["link"] = $CFG_GLPI["root_doc"] . "/front/user.form.php?id=" . $ID;
$user['comment'] = '';
$comments = array();
$comments[] = array('name' => __('Name'), 'value' => $username);
$comments[] = array('name' => __('Login'), 'value' => $data["name"]);
$email = UserEmail::getDefaultForUser($ID);
if (!empty($email)) {
$comments[] = array('name' => __('Email'), 'value' => $email);
}
if (!empty($data["phone"])) {
$comments[] = array('name' => __('Phone'), 'value' => $data["phone"]);
}
if (!empty($data["mobile"])) {
$comments[] = array('name' => __('Mobile phone'), 'value' => $data["mobile"]);
}
if ($data["locations_id"] > 0) {
$comments[] = array('name' => __('Location'), 'value' => Dropdown::getDropdownName("glpi_locations", $data["locations_id"]));
}
if ($data["usertitles_id"] > 0) {
$comments[] = array('name' => _x('person', 'Title'), 'value' => Dropdown::getDropdownName("glpi_usertitles", $data["usertitles_id"]));
}
if ($data["usercategories_id"] > 0) {
$comments[] = array('name' => __('Category'), 'value' => Dropdown::getDropdownName("glpi_usercategories", $data["usercategories_id"]));
}
if (count($comments)) {
$user['comment'] = $user['comment'];
foreach ($comments as $datas) {
// Do not use SPAN here
$user['comment'] .= sprintf(__('%1$s: %2$s') . "<br>", "<strong>" . $datas['name'] . "</strong>", $datas['value']);
}
}
if (!empty($data['picture'])) {
$user['comment'] = "<div class='tooltip_picture_border'>" . "<img class='tooltip_picture' src='" . User::getThumbnailURLForPicture($data['picture']) . "' /></div>" . "<div class='tooltip_text'>" . $user['comment'] . "</div>";
}
} else {
$user = $username;
}
}
}
return $user;
}
